Business Communication 1st Edition Dr. Anjanee Sethi, Bhavana Adhikari - Solutions

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What other teaching functions do stories have in addition to the ones we note in this chapter?
What role do you feel need and precedent play in your own learning process?
Select one of your own worldviews, values, and norms. Select photos that reflect each of your selected worldviews, values, and norms. Once you have compiled the photos, examine them for the connected way they fit together or are part of a larger reflection of you as a person. Share your photos that
Individually or in a group create your own culture, along with worldviews, values, and norms that all fit together. Compare them with a friend’s, or another group’s. Try to role-play how each group would handle certain situations, such as a classroom, business meeting, or date.
Get together with people from different cultures and discuss time, using some of the following questions as discussion starters:A If you were invited to another family’s house for dinner, how much later than the scheduled time would you arrive?B How long does a party at which dinner is served
In a multicultural group, brainstorm different incidents that would seem to test or violate particular norms and values. Role-play how you would handle these situations. What are the differences? What types of cultures of the many cultures people share seem to be most important in influencing how
Select a list of values, such as honesty, independence, success, beauty, friendship, and humor. Discuss these with a person or persons from a different culture. Ask for examples of what is meant by these values. When are they most important? How are they achieved? Are they understood differently
Visit with three to five people about how they are like and unlike others of their culture (however they define it). Compare the answers and write up your findings. Consider how much impact culture has on a person’s actions. Do some cultures appear to have more impact on behavior than others? Why?
Can you think of your own example of how our communication has a reflexive relationship with our culture, each one influencing and changing the other?
We argue that norms and values can be seen as resources for communication. They help us evaluate the past, interpret the present, and plan for the future. Can you think of examples of evaluating the past, interpreting the worth of the present, or planning for the future that do not involve implicit
How strong do you feel that the connection between culture and our actions is? What is the relationship between personality and culture? Which has the greater impact on us? How much can we change either one?
Read the national news or a news magazine and see what they have to say about intercultural events. Try to find articles about the same incident from other newspapers that may come from communities quite different from your own, such as the English version of Granma International, Japan Times, or
In a group of three, take turns talking to each other for about two minutes about some topic on which you can take a stand (abortion, parking, a recent movie). When the first person talks the other people should be completely supportive and attentive. When the second person talks the others should
Find an international student or someone who you know comes from a different cultural background and become conversation partners. Visit informally at least once a week. Have lunch together, go out and do something together like shop, watch a sporting event or visit a museum or just sit and visit
Have everyone in a group bring something that represents their culture and have them explain why. Discuss what culture means in our everyday life.
What benefits can come out of interactions with those from different cultures?
If communication is interdependent, to what extent are we responsible for the outcome of any interaction in which we are involved? Think of a specific experience and think through how each of the participants influenced how it turned out.
If a culture provides a system for making sense, how many of these systems can one person use? What cultures do you belong to? How do they overlap? How are they different? How do you resolve any conflicts between these different systems?
Why are some communities perceived as having more culture than others? Do some communities just have more culture? Why?
Why is studying intercultural communication important? What types of situations may require intercultural communication?
Explain with examples, how incorrect language use, impacts impression management in organisations.
Why is it important for managers to write grammatically correct language?
What things should you keep in mind to enhance the quality aspect of communication?
Discuss some common grammar errors.
(a) Read and analyse the following case and investigate what went wrong with the communication process.(b) What could the company have done differently to avoid breakdown in communication and negotiations?
Discuss the three formats used while writing a case.
Explain the four approaches to a case analysis.
What are the steps involved in writing a case analysis?
What are the different types of cases?
What is the purpose of using cases as a technique of study?
What is telemarketing and how should one use it effectively so as to refl ect professionalism?
Write a short note on elevator etiquette.
List out the etiquette to be followed while using the cell phone.
If you have hosted a dinner what are the etiquette you are expected to follow as a host?
Why is it important for managers to understand the importance of networking?
How can you network effectively?
Discuss in details the various aspects of professional attire?
If you are a guest, what dining etiquette should you follow?
List ways in which you can approach new people during social get-togethers.
List fi ve etiquette to be kept in mind while using the telephone.
How should business cards be exchanged?
What do you mean by netiquette?
What do you understand by business etiquette?
Deliver the above presentation and have four evaluators evaluate your presentation based on the parameters given below: Presentation Evaluation Sheet Please rate the quality of presentation based on the following parameters by putting a tick mark in the appropriate box. Parameters Excellent Very
Prepare a presentation based on the following book review:ETHICS IN PUBLIC RELATIONS: RESPONSIBLE ADVOCACY*The public relations department is the heart of an organisation. Internal and external public relations communications control the fl ow of the good and bad news to the staff and community.
Convert the data given in the table below into charts or graphs and prepare a slide for the same. Product Text books Reference books Fiction books Magazines Sales Figures for the Year 2008 (Rs) 1st quarter 2nd quarter 3rd quarter 4th quarter Total 2,40,000 4,50,000 2,30,000 3,18,000 12,38,000
List the advantages and disadvantages of using clip art and animation effects in a formal presentation.
You have been asked to give a presentation on ‘identifi cation of training needs’ for your organisation. List the key points that you would include in the introduction in order to get the presentation off to a successful start.
Describe the various elements related to voice and their importance in relation to business presentations.
What role does proper planning and organising of the subject matter have in an effective presentation?
While discussing the importance of using visual aids in presentations, list out the different kinds of visual aids.
List out the guidelines/principles to be kept in mind while making a presentation.
‘An effective presentation centres on the audience’, discuss.
Discuss the various stages in the process of making presentations.
Give fi ve points to be kept in mind regarding the attire and appearance of the presenter.
List out fi ve points which should be considered while handling questions from the audience.
What are the various ways of delivering a presentation?
‘The fi rst few minutes of a speaker on stage win the audience or lose the audience’ comment.
List out any fi ve techniques you can use for making effective presentations.
Write a short note on importance of non-verbal aspects in enhancing the importance of presentations.
What are business presentations?
Differentiate between mediation and arbitration as ‘third party intervention’techniques for handling breakdown in negotiations.
‘The fi rst step to a successful negotiation is creating a congenial environment’, discuss.
List out the various activities involved in the preparation phase of the negotiation process.
Describe the various approaches to negotiation.
Explain the barriers that can hinder the success of a negotiation.
Discuss the various stages of the negotiation process.
List out any fi ve techniques you can use for effective negotiations.
Write a short note on non-verbal negotiation skills?
What is negotiation? What are its characteristics?
Role play a meeting in which you discuss the new HR policy implemented by your organisation regarding ‘fl exi timing’ for employees. Draw up an agenda and a notice for the meeting. Appoint a chairperson and a secretary. Write the minutes. Appointed observers should take their own notes during
Mr. Sharma has recently joined an FMCG organisation. He is going for his fi rst meeting and is very apprehensive. He is not sure whether he should actively participate in the meeting or just sit back and listen to what’s going on. What strategy do you think Mr. Sharma should adopt?
What are the benefi ts of a good agenda?
Explain the role of a chairperson in a meeting.
What information is contained in the agenda of a meeting?
Prepare a checklist for ensuring effective meetings.
Discuss in detail the various components you need to plan for, to conduct a meeting.
Write a short note on minutes/notes of a meeting.
What are the steps involved in writing an agenda for a meeting?
What are the various objectives for which meetings can be held?
Why do we need meetings? What are the characteristics of meetings?
Make a group of 8 participants and conduct a group discussion on any one of the following topics:❖ KPOs❖ Knowledge Management❖ Human Potential Management❖ Surrogate Marketing Have four observers evaluate the group discussion based on the following parameters; knowledge level of
List any fi ve phrases you would use to join in the group discussion.
Describe the various techniques for successful group discussions.
Explain in detail the process of conducting a group discussion.
What is group discussion? Explain its characteristics.
List out the various skills that are evaluated during group discussion.
What are the disadvantages of groups in the decision-making process?
What is the purpose of group discussions?
Give fi ve useful points to be borne in mind while writing a CV.
What are the guidelines to be kept in mind while writing a covering letter?
What are the characteristics of a functional CV?
Discuss in detail the different types of CVs.
What functions and objectives do CVs fulfi ll?
Briefl y explain the types of CVs.
What is a CV?
What are the main features of reports?
Describe the various parts of a technical paper.
Explain in detail the components of a proposal.
Discuss the various stages of the technical writing process.

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Business Communication 1st Edition Dr. Anjanee Sethi, Bhavana Adhikari - Solutions

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