Case Studies In Organizational Communication Ethical Perspectives And Practices 2nd Edition Steve May - Solutions

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What is an ‘Executive Summary’ with reference to a report?
What are the possible objectives of technical writing?
Briefl y explain the various styles of quoting references while writing a technical paper.
Differentiate between solicited and unsolicited proposals.
What is technical writing? What are its characteristics?
Your company has an overdraft facility with State Bank of India for Rs. 3,50,000.Write a letter to the Manager requesting it to be raised to Rs. 5,00,000.
You are the Finance Manager of your company. Apply to your bankers for credit of Rs. 10 lakhs.
Write a letter to the General Manager, Mahanagar Telephone Nigam Ltd., requesting for shifting the telephones in your offi ce from the old offi ce premises to the offi ce in a new location.
M/s Glass House receive from New Glass Co. Ltd. a consignment of glass crockery in which some pieces of crockery are damaged probably due to carelessness in packing. Write a letter informing them about this and asking for compensation.
How has the format of letters been affected by the use of computers?
Do you agree with the statement ‘typographical errors can negate the impact of good content’? Illustrate with suitable examples from business writing.
‘Organising the writing is the key to clarity’. Comment.
Write a short note on the importance of the following for writing effectively(i) Brevity(ii) Courtesy(iii) Appropriate tone
Explain in detail the various stages of the writing process?
What is the importance of achieving clarity in writing? With suitable examples, illustrate how clarity in writing can be achieved?
Read the following two articles or have someone read them to you. See how many ideas in the articles you can recall.
Describe various approaches to reading along with the techniques used therein.
List out some guidelines to improve reading skills both in terms of comprehension and speed of reading.
Discuss the various steps in the reading process.
What is critical reading?
Write a short note on layered reading.
What is the difference between skimming and scanning?
What is the purpose of reading?
Describe the various techniques to improve listening skills.
List the barriers to effective listening.
Discuss various stages of an effective listening process.
What are the objectives of listening?
Briefl y explain the types of listening.
Differentiate between listening and hearing.
What is effective listening? Explain its importance with special reference to organisational communication.
Match the following action with the kind of communication: . Action Worker voicing a grievance to his supervisor regarding his leave record Factory hooter blowing to indicate lunch time A 'No Smoking' sign outside the factory premises Kind of Communication Non-verbal (Aural) communication Written
Classify the given examples (B) of communication into one of the following categories (A) of communication(A) Interpersonal face-to-face communication Group communication Speaker - audience communication Written communication(B) Examples: reports, negotiation, speeches, debates, conferences,
‘Communication is the life blood of every organisation’. In light of this statement describe the importance of internal and external communication.
Write a short note on(a) Downward vs Upward communication(b) Written vs Oral communication(c) Grapevine
Describe the various semantic barriers that hinder the communication process?
What are the various elements in the interpersonal model of communication?
‘Communication is defi ned as the interchange of thought or information between two or more persons to bring about mutual understanding’. Discuss the statement.
Read the following situations.(a) While in college, Mrs. John crossed a group of students whom she had taught the previous year. Mrs. John smiled at them and expected them to respond in acknowledgement and wish her. She felt hurt when they ‘looked through’ her and did not even recognise her
Reflecting on recent scandals in industry, how have employees of these organizations responded to the scandal?
Dutton and Dukerich (1991) pointed to the role the organization’s external image has on individuals’ identification. What role do you think the public nature of the scandal played in how individuals responded to the scandal?
What are the benefits and dangers of having highly identified employees for an organization? What are the benefits and dangers of being a highly identified employee?
Cheney (1983b) identified three ways that organizations attempt to foster identification.Think about an organization of which you are a part and the communication within that organization. What examples do you see of these three tactics?
One way that former Arthur Andersen employees made sense of the organization’s downfall was to place blame externally. What organizational variables may these individuals be overlooking?
Suppose you are Tina, having just read this chapter. Write an e-mail (or e-mails) to Lisa, Jan, and Claire that attempt to correct some of the ethical and communication problems that are emerging.
If you were Lisa, having just read this chapter, how might you change your e-mail response to Jan?
How do the qualities of openness and willingness to listen from the relationship perspective of ethics take on new meanings for you when you consider these qualities from Tina’s, Lisa’s, and Jan’s perspectives?
Is disqualifying employees’ right to speak always unethical?
In what ways does this case demonstrate how moral courage might be needed to help your organization achieve its goals?
How important is it for an organization to stand by its values, even when they clash with the local values of a foreign nation in which the organization is operating?
Is it ethical for Google to base its decision regarding censorship on what competitors like Yahoo! and Microsoft are doing?
What responsibilities do companies like Google have in promoting human rights internationally?
Does Google’s rhetoric match its behavior? What implications does this have for Google? For Chinese users of its services?
What perspective(s) on ethics form the basis for Google’s decisions?
How has Google’s rhetoric regarding ethics, human rights, and business changed over time?
Did Google make the right choice initially—to launch Google.cn and censor the search results?
Outside research: Go to the U.S. Border Patrol website, and watch recruitment commercials(http://www.cbp.gov/xp/cgov/careers/customs_careers/border_careers/bp_agent/videos/). Make a list of what’s there and what’s missing. Then make recommendations about what the Border Patrol could add or
What types of ethical responsibilities do you think the organization has in terms of advertising the job, recruiting employees, and helping prepare agents for the emotion and stress of the job?
Some of the key words for the Border Patrol are duty, honor, and integrity.a. Create definitions for these words, then discuss how they overlap and interact or are separate and distinct from each other.b. How do these represent a “right/right” dilemma as discussed by Steve May in the opening of
In what ways does the gender of the agent matter, if at all? What challenges might a female agent face at the Patrol, given what you’ve just read about the job? In what ways might the ethical challenges shift for both the agent and the organization?
When you read the case study, did you assume Aaron was a certain race? If so, what race did you envision him? Why? In what ways does the ethnic or racial background of the agent matter, if at all?
Write out a potential course of action that would likely be well regarded for each of the following audiences. Is it possible to consider holding the “right/right” ethics in these different positions in “tension,” given the fact that practical, real-world decisions must be made by agents in
Who is owed an ethical response here? The woman, baby, agent, organization, nation, community? Is there a priority order of these groups?
What should Agent Aaron do? What options does he have in this situation?
If PCA had decided to communicate during the crisis, what messages of communication would have been most important to stakeholders? What messages would have been most helpful for consumers?
What are the potential ethical complications for proxy communicators in crises?
Were all of the organizations and agencies described in the case equally justified in assuming the role of proxy communicator?
To what extent were the proxy communicators justified in stepping forward to communicate during the crisis?
To what extent was PCA justified in remaining largely silent during the crisis? To what extent was PCA forced into silence?
To what extent did ethical lapses in PCA’s manufacturing practices lead to a largescale, organizational communication failure during the crisis?
How does an “ethics as practice” perspective differ from other conceptualizations of ethics presented in this book?
This case identified two discursive resources that stakeholders used to manage ethical tensions surrounding intelligence outsourcing. Can you identify other discursive resources used in other areas of government?
Would a financial penalty for errors force government contractors to be more accountable? What might be the consequences of such a requirement?
How do trade-offs among the values of transparency, accountability, efficiency, and effectiveness generate ethical tensions in the U.S. national security arena?
Are some national security activities inherently governmental functions that should not be outsourced or contracted to private-sector corporations? Why or why not?
How do American cultural values promote outsourcing/contracting within the U.S.national security arena?
Within a complex organizational structure like the one described in this case study, how would you suggest improving communication, especially with regard to providing the context necessary for decision makers to make the best decisions?
Acknowledging that many “decisions” are simply a reflection of common understandings and organizational culture, how can we encourage better, more ethical decision making within our own organizations?
Bureaucratic forms led, in this case, to the abdication of moral responsibility for particular decisions. Can bureaucracy ever help make our decisions more ethical?How or how can it not?
There were many actors involved in the project. What is the appropriate level of responsibility for each of them? Should one company be fully (or partially or not at all) responsible because of its position as principal and coordinator? What is the responsibility of each partner/contract
How might transparency and dialogic communication have prevented the catastrophe?
Although the resulting catastrophe made it evident that the decisions described in this case study had ethical implications, many did not appear to be clearly ethical choices at the time. Even though they may not have been obvious, however, ethical perspectives may have provided a foundation for
What are some other American laws that guide international corporate practice?
What are the short-term and the long-term negative effects that lack of transparency in crisis communication could cause to a company?
What role do employees (natives of that specific country) from entry levels (e.g., the customer service department, the sales department) play in helping a country’s transition to democracy?
What measures should an international corporation take to contribute to the transition of a country to democracy and economic prosperity?
Do you think that adaptation to the business environment of a developing country is easier for corporations from a specific industry? If yes, which one?
Apart from Daimler, Siemens, or HP, can you think of other multinational corporations that operate in countries in development? What cultural issues are they facing?
Apart from bribery, what aspects of a developing country compel international corporations to face ethical dilemmas vis-à-vis the business practices they should engage in?
From the perspective of foundational and situational ethics, what are the tensions that multinational corporations face when they operate in a different political and social environment?
Many people, particularly the younger members of the workforce, interact with their peers through digital media (e.g., social media sites, texts, e-mail). How might the fact that managers monitor these channels impact these workers’ ability or willingness to share employment information with each
Given the restrictions some firms want to place on their employees’ use of social media, is it appropriate or inappropriate for these organizations to also encourage workers to “Friend” or “Like” their own company Facebook pages?
Companies have an economic incentive to manage their public image and ensure that employees are not disrupting the corporate culture. As such, when should managers (if ever) have the right to fire people who make negative comments about their job, their coworkers, or their employer? When (if ever)
Should employees have any expectations of privacy and job protection when it comes to sharing their opinions (positive or negative) about their organization with others? Why or why not?
If employees share embarrassing information or criticize their employer to people outside the organization, should this be grounds for termination? Does it matter where/how the information was shared (e.g., on a public website, to friends in a restaurant where others might overhear the
What limits (if any) should organizations be allowed to place on the communication choices of their members when they are at work? What about when employees are not at work?
If you were Ashley Johnson’s manager, what would you do in this situation? How would you interpret BRIXX’s “social media” policy? What standards would you use to justify your interpretation of this policy and the action (or lack of action) you decided to take?
What procedures or boundaries between doctors and pharmaceutical companies should be established to ensure more ethical working relationships and, by extension, patients’ well-being and safety?
To what extent is it ethical for physicians to frame themselves as authors of research in which they had no meaningful or genuine role?
What ethical responsibilities do physicians who signed on as authors have to journal editors, the scientific community, and Premarin patients generally?
Is it ethical for DesignWrite’s employees not to list their names on their writings?In what ways does hiding the fact that Wyeth paid them for the articles—and listed expert physicians instead—make the articles appear objective and unbiased?

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Case Studies In Organizational Communication Ethical Perspectives And Practices 2nd Edition Steve May - Solutions

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