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Managing Conflict Through Communication 5th Edition Dudley Cahn, Ruth Abigail - Solutions
Compare two conflicts, one that escalated and another that did not. What was the difference between the two? What were the outcomes?
Compare two conflicts in which avoiding worked in different ways—one conflict you avoided eventually resolved itself, and another you avoided that ended up getting worse because you put off confronting it.
Write out a description of a recent conflict that you experienced or observed. What would have happened if there were more or less individuals involved as parties to the conflict? How would the addition or subtraction of interested third parties or bystanders affect the conflict outcome? What
Based on your experiences with conflict, what would you say are your assumptions about conflict? How do they affect the way you make choices when you are faced with a problematic situation?
What has happened in the past when you or the other person were passive–aggressive in the conflict? Were you satisfied with the outcomes? What would you have done differently?
What has happened in the past when you and the other person have competed against each other in the conflict? Were you satisfied with the outcomes? What would you have done differently?
What has happened in the past when you or the other person have avoided or accommodated in the conflict? Were you satisfied with the outcomes? What would you have done differently?
Have you ever experienced a conflict where you and the other person disagreed on the trigger event? How were you able to resolve the conflict?
Think of a time when you felt that you handled a conflict well. What did you do that seemed competent to you? How do those behaviors contrast with a time when you felt you handled a conflict poorly?
How have your conflicts typically played themselves out? Do you sense that there are patterns in your conflicts?
Take a sheet of paper and draw three columns on it. Describe three recent conflict‐triggering events that happened to you that involved people you know well. For example, a person at work is always borrowing your materials without permission. Compare the way you responded to each of these
Take a piece of paper and draw two columns on it. On one side, describe an unproductive conflict. On the other, describe a productive conflict. What are the differences between the two conflicts? How can you apply your learning to the next conflict you face?
Ask your friends to describe their feelings about conflict. What kinds of words do they use? Do they tend to think of conflict as negative or positive?
Imagine representing your attitudes toward conflict visually rather than through language.What would your conflict art look like? What materials would you use? What kinds of colors would you use? What kinds of images would best represent your feelings about conflict? Write down a description of
Before reading this chapter, how did you feel about confronting others when a conflict arises? Did you feel positive or negative about it? How did that affect the way you handled past conflicts? Do you think you would be more successful if you felt more positively about conflict?
What are the real‐world implications of saying “conflicts need not get out of hand”?Under what conditions would you see escalating conflict as acceptable? Why?
Do you believe that if you have the right partner the two of you will live conflict free? Is it possible to find someone who presents no problems? Do you expect others to respect your property and privacy? What do you do when they don’t?
In problematic situations, how do you respond to the important people in your life? Do you deny that a problem exists, change the subject, or avoid the problematic person?What prompted you to take a class in conflict management?
Is it possible to view interpersonal conflicts positively? Can you give examples of positive outcomes from your own experience?
Some argue that humans have an instinct for conflict. Do you think it is an inborn trait?Does it make us more or less human? If it is innate, is it a valuable asset?
Describe your family. With whom in your family do you have the most conflict? What can we conclude after hearing about family conflicts from a number of people?
Define process and pick a successfully resolved conflict and describe it in terms of the five stages or phases of constructive, successful conflict.
In what ways do you take a non‐process view of communication, relationships, or conflict?How can you change your thinking?
Explain the concept of embrace.
Explain an intractable issue using ripeness theory.
Explain an intractable issue using critical theory.
Explain the difference between nationalism and patriotism.
Define worldview and explain its importance.
Explain why social conflicts are often intractable.
Define intractable issue.
List strategies you can use to manage diversity‐based conflict, deal with work–life conflict, and combat bullying in the workplace.
Describe workplace bullying.
Describe work–life conflict.
Describe diversity‐based conflict.
Describe the sources of conflict in the workplace.
List and describe the steps of mediation.
Describe the role of the mediator.
Explain when a third party should intervene as a mediator.
Define mediation and contrast it with the other ADRs.
Describe the difference between formal and informal mediation.
Define BATNA and fractionation.
List several ways that conflicting parties can convert a potentially competitive negotiation into a cooperative one.
Describe six ways to generate more options.
Distinguish between competitive and cooperative negotiation and explain when each approach is most appropriate.
Explain the assumption behind negotiation in which people try to minimize their losses and maximize their gains.
Define tangible conflict issues and explain why negotiation is needed to resolve such issues.
Describe the steps one must take to forgive.
Explain which relational transgressions are hardest to forgive.
Distinguish forgiveness from forgetting and reconciliation.
Explain the advantages of forgiveness and reconciliation following relational transgressions.
Distinguish relational transgressions from other types of problematic situations.
List ways to effectively control your anger and express it in constructive ways.
Identify the “primary emotion” that is being interpreted as anger.
Explain how anger can negatively affect a conflict situation.
Determine whether you are anger‐in, anger‐out, or anger‐controlling.
Explain the ABC model, differentiate between positive and negative beliefs, and apply the model to a conflict situation.
List some specific techniques for dealing constructively with hyperstress and distress.
List the three solutions for developing a more playful attitude.
Explain how hyperstress and distress affect your communication behavior in a conflict situation.
List some of the likely sources of distress in people’s lives.
Identify the sources of hyperstress in your life.
Distinguish between hyperstress and distress.
Identify four types of stress.
Compare and contrast three conflict situations using the repair sequence:one where you offer an account, one where you make a concession, and another where you offer an apology.
List three general ways and three specific techniques you can use to support another’s face during interaction in a conflict situation.
Identify at least three preventative strategies you can use to avoid threatening the other person’s face in a conflict situation.
Explain the difference between positive face and autonomous face.
Explain the role of face and face saving in conflict.
Explain how groupthink leads to mismanaged conflict.
Explain how the concept of defensive behavior differs from that of power imbalance.
Describe the role played by defensive behaviors in a conflict situation and explain how to engage and encourage supportive behaviors.
Describe the role played by distrust in a conflict situation and explain how to create trust.
Describe the role played by competition in a conflict situation and explain how to encourage cooperation.
Describe the role played by an imbalance of power in a conflict situation and explain how to equalize power.
Describe the role that climate plays in general in conflict situations.
Describe the factors that contribute to violence in the workplace.
Explain the role of alcohol and jealousy in the escalation of violence.
Explain why violence is not a fact of life.
Identify the three most common communication approaches to the study of interpersonal violence.
Explain the steps in the violence and chilling effect cycles.
Define interpersonal violence.
Explain why people are violent.
Apply at least two different creative methods to the analysis of a particular conflict you are experiencing.
Explain what it means to take a creative approach to resolving conflicts.
Correctly create a four part I‐statement.
List the six steps in constructive confrontation.
Define assertiveness and explain its role in the confrontation process.
Briefly explain the S‐TLC system for dealing with conflict situations.
Demonstrate how one should manage or resolve interpersonal conflicts according to each theory.
Identify the type of conflict explained by each theory.
Explain key principles that describe how conflicts develop according to each theory.
Explain the key concepts and assumptions that identify factors that play an important role in interpersonal conflict according to each theory.
Explain the advantages of collaboration.
Describe the three primary considerations that should influence your choice of a conflict communication option.
Explain the three factors you should consider when choosing among the five conflict communication options.
Describe the differences between compromising and collaboration.
List the steps in the functional cycles, namely compromising and collaboration conflict communication.
List the steps in the dysfunctional cycles, namely avoidance/accommodation, competitive, and passive–aggressive conflict communication.
Distinguish among behavioral, personality, and relationship issues.
Define and give examples of intangible conflict issues.
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