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PMP Project Management Professional Exam Study Guide 5th Edition Kim Heldman - Solutions

You are a project manager for Dutch Harbor Consulting. Your latest project involves the upgrade of an organization’s operating system on 236 servers. You performed this project under contract. You are in the Close Procurements process and know that you should document which of the following?
You are a project manager for Cinema Snicker Productions. Your company specializes in producing comedy films for the big screen. Your latest project has just been completed and accepted. You’ve been given your next project, which starts right away. Which of the following statements is true?A.
You are a project manager for Cinema Snicker Productions. Your company specializes in producing comedy films for the big screen. Your latest project has just been canceled because of budget cuts. Which of the following statements is true?A. This project ended due to starvation because the funding
You are the project manager for a top-secret software project for an agency of the United States government. Your mission—should you choose to accept it—is to complete the project using internal resources. The reason is that finding contractors with top-secret clearances takes quite a bit of
Which of the following is considered the most critical EVM metric?A. CPI B. CV C. SPI D. SP
Your project progressed as planned up until yesterday. Suddenly, an unexpected risk event occurred. You quickly devised a response to deal with this negative risk event using which of the following outputs of Monitor and Control Risks?A. Risk management plan updates B. Workarounds C. Corrective
You know that BAC = 500, PV = 325, cumulative AC = 275, and cumulative EV = 250 and that you are experiencing typical variances. What is ETC?A. 227.3 B. 250 C. 274.7 D. 525
You know that BAC = 500, PV = 325, AC = 275, CPI = .9, and EV = 250, and you are using actual costs to date and assuming ETC uses the budgeted rate. Variance at completion tells you which of the following?A. 25 B. –52 C. 52 D. –25
You expect future project performance to be consistent with the project performance experienced to date. If BAC = 800, ETC = 275, PV = 300, cumulative AC = 200, EV = 250, and cumulative CPI = 1.25, what is the EAC?A. 640 B. 750 C. 600 D. 550
You know that BAC = 375, PV = 300, AC = 200, and cumulative EV = 250.Variances that have occurred on the project to date are not expected to continue. What is the ETC?A. 75 B. 50 C. 125 D. 150
You accept project costs to date and assume future work (ETC) will be performed at the budgeted rate. If BAC = 800, ETC = 275, PV = 300, AC = 200, EV = 250, and cumulative CPI = 1.25, what is the EAC?A. 640 B. 750 C. 600 D. 550
You are a contract project manager for a wholesale flower distribution company. Your project is to develop a website for the company that allows retailers to place their flower orders online.You will also provide a separate link for individual purchases that are ordered, packaged, and mailed to the
A negative result from an SV calculation means which of the following?A. PV is higher than EV.B. PV equals 1.C. EV is higher than PV.D. EV is higher than AC.
You are a contract project manager for a wholesale flower distribution company. Your project is to develop a website for the company that allows retailers to place their flower orders online.You will also provide a separate link for individual purchases that are ordered, packaged, and mailed to the
This measurement is the value of the work that has been completed to date compared to the budget.A. PV B. AC C. EV D. EAC
What are the performance measurements for the Control Schedule process?A. SV = (EV – PV) and SPI = (EV / PV)B. SV = (EV – AC) and SPI = (EV / AC)C. SV = (EV – BAC) and SPI = (EV / BAC)D. SV = (PV – EV) and SPI = (PV / EV)
Which of the following might require rebaselining of the cost baseline?A. Corrective action B. Revised cost estimates C. Updates to the cost management plan D. Budget updates
You are a project manager for Laurel’s Theater Productions. Your new project is coming in over budget and requires a cost change through the cost change control system. You know all of the following statements are true regarding Control Costs except for which one?A. A description of how cost
Which of the following statements is true regarding schedule variances?A. Schedule variances impact scope, which impacts the schedule.B. Schedule variances sometimes impact the schedule.C. Schedule variances always impact the schedule.D. Schedule variances never impact the schedule.
You are the project manager for a top-secret software project for an agency of the United States government. Your mission—should you choose to accept it—is to complete the project using internal resources. The reason is that getting top-secret clearances for contractors takes quite a bit of
You are a project manager for Dakota Software Consulting Services. You’re working with a major retailer that offers its products through mail-order catalogs. It is interested in knowing customer characteristics, the amounts of first-time orders, and similar information. The stakeholders have
Your project has experienced some changes to the agreed-upon WBS elements. The changes were approved through the proper change control process. The WBS changes might in turn require which of the following? Choose the best answer.A. Scope changes B. Cost changes C. Schedule revisions D. Risk
You are working on a project that was proceeding well until a manufacturing glitch occurred that requires corrective action. It turns out the glitch was an unintentional enhancement to the product, and the marketing people are absolutely crazy about its potential. The corrective action is canceled,
You are working on a project that was proceeding well until a manufacturing glitch occurred that requires corrective action. It turns out the glitch was an unintentional enhancement to the product, and the marketing people are absolutely crazy about its potential. The corrective action is canceled,
All of the following are acronyms for other boards that fulfill the same responsibilities as a change control board except for which one?A. TAB B. TRB C. ARB D. ERB
You are performing the following activities: comparing actual performance against the project plan, assessing performance to determine if a corrective action is necessary, identifying new risks, providing forecasts to update current cost and schedule data, and monitoring implementation of approved
According the PMBOK® Guide, this system centrally manages approved changes and baselines within a project.A. Records management system B. Change control system C. Work authorization system D. Configuration management system
All of the following are activities of the configuration management system except for which one?A. Variance analysis B. Identification C. Status accounting D. Verification and auditing
You are a project manager for Star Light Strings. Star Light manufactures strings of lights for outdoor display. Its products range from simple light strings to elaborate lights with animal designs, bug designs, memorabilia, and so on. Your newest project requires a change.One of the business unit
You are a project manager for Star Light Strings. Star Light manufactures strings of lights for outdoor display. Its products range from simple light strings to elaborate lights with animal designs, bug designs, memorabilia, and so on. Your newest project requires a change. You have documented the
You are a project manager for Bluebird Technologies. Bluebird writes custom billing applications for several industries. One of your users verbally requests changes to one of the screen displays. You explain to her that the change needs to go through the change control system, which is a subset of
You are a project manager for Bluebird Technologies. Bluebird writes custom billing applications for several industries. A schedule change has been requested. You know change from the perspective of the Perform Integrated Change Control is concerned with all of the following except which one?A.
All of the following statements are true regarding forecasting except which one?A. Forecasting predicts future project performance based on actual performance to date.B. Forecasting is a Monitor and Control Project Work tool and technique.C. Causal/econometric methods and judgmental methods are two
Your project is progressing as planned. The project team has come up with a demo that the sales team will use when making presentations to prospective clients. You will do which of the following at your next stakeholder project status meeting? Choose the best answer.A. Preview the demo for
The Delphi method, technology forecasting, and forecast by analogy are examples of what category of forecasting methods?A. Time series B. Judgmental C. Causal D. Econometric
All of the following are tools and techniques of the Report Performance process except which one?A. Records management system B. Communication methods C. Variance analysis D. Forecasting methods
You are performing actions such as analyzing past performance, assessing the current status of risks and issues, describing the work completed this period, and summarizing the changes approved this period. Which process are you performing?A. Report Performance B. Integrated Change Control C.
You are holding a regularly scheduled status meeting for your project. You know all of the following are true regarding status meetings except which one?A. Status meetings are a type of interactive communication.B. Status meetings are a type of communication method, which is a tool and technique of
The Administer Procurements process is closely integrated with all of the following processes except for which one?A. Direct and Manage Project Execution B. Perform Quality Assurance C. Integrated Change Control D. Performance Reporting
You are a project manager for an engineering company. Your company won the bid to add ramp-metering lights to several on-ramps along a stretch of highway at the south end of the city. You subcontracted a portion of the project to another company. The subcontractor’s work involves digging the
Which option includes all of the tools and techniques of the Administer Procurements process?A. Contract change control system, expert judgment, inspection and audits, performance reporting, payment systems, claims administration, and records management system.B. Contract change control system,
Which one of the following is the most preferred method of settling claims and disputes according to the PMBOK® Guide?A. Arbitration B. Collaboration C. ADR D. Negotiation
You are working on a project and discover that one of the business users responsible for testing the product never completed this activity. She has written an email requesting that one of your team members drop everything to assist her with a problem that could have been avoided if she would have
You are a project manager for an international marketing firm. You are ready to assign resources to your new project using a work authorization system. Which of the following statements is not true?A. Work authorization systems clarify and initiate the work for each work package.B. Work
Which of the following statement is true regarding contract life cycles?A. The requirement phase is the first contract life cycle phase and is performed during the Plan Procurements process. The buyer prepares the SOW during this phase.B. The award phase is the fourth contract life cycle phase and
This activity can become its own process with inputs and outputs on large or complex projects.A. Seller selections B. Procurement negotiations C. Procurement contract awards D. Proposal evaluations
According to the PMBOK® Guide, this party is responsible for managing stakeholder expectations.A. Project manager, because actively managing stakeholder expectations will reduce project risk and help unresolved issues get resolved quickly.B. Project sponsor, because the overall success or failure
Negotiated contracts that will be used as the final contract are a requirement of which of the following outputs of the Conduct Procurements process?A. Independent estimates B. Project document updates C. Procurement contract award D. Selected sellers
Your project is progressing as planned. The project team has come up with a demo that the sales team will use when making presentations to prospective clients. You will do which of the following at your next stakeholder project status meeting?A. Preview the demo for stakeholders, and obtain their
You are working on a project and discover that one of the business users responsible for testing the product never completed this activity. She has written an email requesting that one of your team members drop everything to assist her with a problem that could have been avoided if she would have
The tools and techniques of the Perform Quality Assurance process include all of the following except which one?A. Quality audits B. Process analysis C. Proprietary quality management methodologies D. Plan quality and perform quality control tools and techniques
You are a contract project manager for a wholesale flower distribution company. Your project involves developing a website for the company that allows retailers to place their flower orders online. You will also provide a separate link for individual purchases that are ordered, packaged, and mailed
The purpose of a quality audit includes all of the following except which one?A. To determine which project processes or activities are inefficient or ineffective B. To examine the work of the project, or the results of a process, and formally accept the work results C. To improve processes and
The tools and techniques of the Conduct Procurements process include all of the following except which one?A. Bidder conferences B. Make-or-buy analysis C. Advertising D. Internet search
During the opening rounds of contract negotiation, the other party uses a fait accompli tactic. Which of the following statements is true about fait accompli tactics?A. One party agrees to accept the offer of the other party but secretly knows they will bring the issue back up at a later time.B.
Which of the following tools and techniques of the Conduct Procurements process is used to check proposed pricing?A. Screening systems B. Seller rating systems C. Independent estimates D. Proposal evaluation technique
You have been asked to submit a proposal for a project that has been put out for bid. Prior to submitting the proposal, your company must register so that its firm is on the qualified seller list. Which of the following statements is true?A. The qualified seller list provides information about the
You have been asked to submit a proposal for a project that has been put out for bid. First you attend the bidder conference to ask questions of the buyers and to hear the questions some of the other bidders will ask. Which of the following statements is true?A. Bidder conferences are a component
You are a project manager for Dakota Software Consulting Services. You’re working with a major retailer that offers its products through mail-order catalogs. The company is interested in knowing customer characteristics, the amounts of first-time orders, and similar information. As a potential
You are holding end-of-phase meetings with your team members and key stakeholders to learn what has hindered and helped the project team’s performance of the work. All of the following are true regarding this situation except for which one? Choose the least correct answer.A. These meetings are
You know that the next status meeting will require some discussion and a decision for a problem that has surfaced on the project. To make the most accurate decision, you know that the number of participants in the meeting should be limited to ___________________.A. 1 to 5 B. 5 to 11 C. 7 to 16 D.
You have accumulated project information throughout the project and need to distribute some important information you just received. Which of the following is not an information distribution tool?A. Project reports B. Electronic databases C. Electronic mail D. Manual filing system
Receivers in the communication model filter their information through all of the following except ___________________.A. culture B. knowledge of subject C. habits D. language
You have been hired as a contract project manager for Grapevine Vineyards. Grapevine wants you to design an Internet wine club for its customers. Customers must register before being allowed to order wine over the Internet so that legal age can be established. You know that the module to verify
You are a project manager who believes people will have high productivity, morale, and satisfaction if offered a job for life. Which theory do you subscribe to?A. Theory X B. Hygiene Theory C. Theory Y D. Theory Z
These two conflict resolution techniques are known as lose-lose techniques.A. Accommodating and forcing B. Smoothing and withdrawal C. Compromise and confronting D. Avoidance and forcing
Specific team members were promised for your project as part of the project proposal. You speak with the functional managers to assure their availability. All of the following are true regarding this question except for which one?A. This is a preassignment, which is a tool and technique of the
You are preparing project performance appraisals and have decided you’d like each team member to get feedback regarding their performance from several sources, including peers, superiors, and subordinates. Which of the following is true?A. This is called 360-degree feedback and is part of the
When working in a matrix environment, all of the following are true regarding the Manage Project Team process except for which one? Choose the least correct response.A. Improving competencies, team interactions, and the team environment can help enhance project performance.B. Managing project teams
Theory Y managers believe which of the following?A. People are motivated only by money, power, or position.B. People will perform their best if they’re given proper motivation and expectations.C. People are motivated to achieve a high level of competency.D. People are motivated by expectation of
You are a fabulous project manager, and your team thinks highly of you. You are well respected by the stakeholders, management team, and project team. When you make decisions, others follow your lead as a result of which of the following?A. Referent power B. Expert power C. Legitimate power D.
Which conflict resolution technique offers project managers the best option for resolution?A. Smoothing B. Collaborating C. Confronting D. Forcing
Your team is split between two buildings on either side of town. As a result, the team isn’t very cohesive because the members don’t know each other very well. The team is still in the storming stage because of the separation issues. Which of the following should you consider?A. Corrective
You’ve promised your team two days of paid time off plus a week’s training in the latest technology of their choice if they complete their project ahead of schedule. This is an example of which of the following?A. Achievement Theory B. Expectancy Theory C. Maslow’s theory D. Contingency Theory
You are the project manager for a cable service provider. Your project team is researching a new service offering. They have been working together for quite some time and are in the performing stage of team development. This stage of team development is similar to which of the following?A.
You are the project manager for a cable service provider. Your project team is researching a new service offering. They have been working together for quite some time and are in the performing stage of team development. A new member has been introduced to the team.Which of the following statements
You are the project manager for a cable service provider. Your team members are amiable with each other and are careful to make project decisions jointly. Which of the following statements is true?A. They are in the forming stage of team development.B. They are in the norming stage of team
During a recent team meeting, you reached a resolution to a problem that’s been troubling the team for several weeks. It turned out that there was a problem with one of the manufactured parts required for the project. Once this was corrected, the remaining production run went off without a hitch.
You are in the process of making project staff assignments. You have several candidates for a position on the project team that requires specific qualifications. All the candidates seem to meet the qualifications. You also consider prior experience, their interest in the project, cost rates, and
You are reporting on project elements such as schedule status, deliverables completion, lessons learned, and resource utilization. Which of the following outputs of the Direct and Manage Project Execution does this describe?A. Project management plan updates B. Deliverable C. Preventive action D.
Your team members have just completed training on specialized equipment. This is one of the work results you’ve gathered and recorded. Which of the following outputs of the Direct and Manage Project Execution process does this describe?A. Work performance information B. Deliverable C. Preventive
Which of the following processes serve as inputs to each other?A. Executing, Monitoring and Controlling B. Executing, Closing C. Planning, Monitoring and Controlling D. Executing, Initiation
You are a project manager for a growing dairy farm. It offers its organic dairy products regionally and is expanding its operations to the West Coast. It’s in the process of purchasing and leasing dairy farms to get operations underway. The subproject manager in charge of network operations has
You are a project manager for a growing dairy farm. It offers its organic dairy products regionally and is expanding its operations to the West Coast. It is in the process of purchasing and leasing dairy farms to get operations underway. You are in charge of the network operations part of this
Your organization is embarking on a long-term project that will require additional human resources on a contract basis to complete the work of the project. Since the project will span several years, you know one vendor probably can’t supply all the resources you’ll need over the course of the
Which of the following best characterizes Six Sigma?A. Stipulates that quality must be managed in B. Focuses on process improvement and variation reduction by using a measurementbased strategy C. Asserts that quality must be a continuous way of doing business D. Focuses on improving the quality of
You work for a furniture manufacturer. Your project is going to design and produce a new office chair. The chair will have the ability to function as a regular chair and also the ability to transform its occupant into an upright, kneeling position. The design team is trying to determine the
The quality management plan documents how the project team will implement the quality policy. It must address at least all of the following except which one?A. Quality control B. Quality metrics C. Quality assurance D. Continuous process improvement
Which of the following describes the cost of quality associated with scrapping, rework, and downtime?A. Internal failure costs B. External failure costs C. Prevention costs D. Appraisal costs
All of the following are benefits of meeting quality requirements except which one?A. An increase in stakeholder satisfaction B. Less rework C. Lower risk D. Higher productivity
The theory that 85 percent of the cost of quality is a management problem is attributed to ___________________?A. Deming B. Shewhart C. Juran D. Crosby
Four people are responsible for establishing cost of quality theories. Crosby and Juran are two them, and their theories are ___________________, respectively.A. grades of quality, fitness for use B. fitness for use, zero defects C. zero defects, fitness for use D. cost of quality, zero defects
All of the following are true regarding the Plan Quality process except for which one?A. DOE is a tool and technique of this process that provides statistical analysis for changing product or process elements one at a time to optimize the process.B. This is one of the key processes performed during
You are the project manager for BB Tops, a nationwide toy store chain. Your new project involves creating a prototype display at several stores across the country. You are hiring a contractor for portions of the project. The contract stipulates that you’ll pay all allowable costs and a 6 percent
This process has the greatest ability to directly influence the project schedule.A. Develop Human Resource Plan B. Plan Procurements C. Plan Communications D. Plan Quality
You are the project manager for BB Tops, a nationwide toy store chain. Your new project involves creating a prototype display at several stores across the country. You are using a RACI chart to display individuals and activities. What does RACI stand for?A. Responsible, accountable, consult, inform
You have been hired as a contract project manager for Grapevine Vineyards. Grapevine wants you to design an Internet wine club for its customers. Customers must register before being allowed to order wine over the Internet so that legal age can be established. You know this project will require new
Which of the following are constraints that you might find during the Develop Human Resource Plan process?A. Organizational structures, collective bargaining agreements, and economic conditions B. Organizational structures, technical interfaces, and interpersonal interfaces C. Organizational
Sally is a project manager working on a project that will require a specially engineered machine. Only three manufacturers can make the machine to the specifications Sally needs.The price of this machine is particularly critical to this project. The budget is limited, and there’s no chance of
All of the following statements are true regarding the Develop Human Resource Plan process except for which one?A. The Develop Human Resource Plan involves determining roles and responsibilities.B. Included in the Develop Human Resource Plan output are project organization charts that show the

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