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total quality management
Management Information Systems Managing The Digital Firm 15th Global Edition Kenneth Laudon - Solutions
3. How does the concept of supply chain execution relate to this interactive session? (p. 188)
2. Describe two improvements that resulted from implementing the Identec RFID-based solution ? (p. 188)
1. How did Identec Solutions’ RFID-based technology help DP World increase the efficiency and effectiveness of its customers’ supply chains? (p. 188)
4. How did Unilever’s new systems improve operations and management decision making? Give two examples. (p. 188)
3. How effective was the solution the company chose? (p. 188)
2. How is enterprise resource planning related to Unilever’s business strategy? How did consolidating ERP systems support Unilever’s business strategy? (p. 188)
1. Identify the problem facing Unilever in this case.What management, organization, and technology factors were responsible for this problem? (p. 188)
9- 4 What are the challenges that enterprise applications pose, and how are enterprise applications taking advantage of new technologies? (p. 188)
9- 3 How do customer relationship management systems help firms achieve customer intimacy? (p. 188)
9- 2 How do supply chain management systems coordinate planning, production, and logistics with suppliers? (p. 187)
9- 1 How do enterprise systems help businesses achieve operational excellence? (p. 187)
8- 17 Describe three spoofing tactics employed in identity theft by using information systems. (p. 187)
8- 16 Describe some of the weaknesses exploited by malware. (p. 187)
8- 15 Explain how a cyberattack can be carried out. (p. 187)
8- 14 Describe some of the main points of the Network and Information Security (NIS) Directive. (p. 187)
8- 13 What is a botnet? (p. 187)
8- 12 With a group of three or four students, use the web to research and evaluate security products from two competing vendors, such as for antivirus software, firewalls, or antispyware software. For each product, describe its capabilities, for what types of businesses it is best suited, and its
8- 11 This project will help develop your Internet skills in using the web to research and evaluate security outsourcing services.You have been asked to help your company’s management decide whether to outsource security or keep the security function within the firm. Search the web to find
8- 10 This project uses spreadsheet software to calculate anticipated annual losses from various security threats identified for a small company.Mercer Paints is a paint manufacturing company located in Alabama that uses a network to link its business operations. A security risk assessment that
8- 9 A survey of your firm’s IT infastructure has identified a number of security vulnerabilities. Review the data about these vulnerabilities, which can be found in a table in MyLab MIS. Use the table to answer the following questions:Calculate the total number of vulnerabilities for each
8- 8 Reloaded Games is an online games platform that powers leading massively multiplayer online games. The Reloaded platform serves more than 30 million users. The games can accommodate millions of players at once and are played simultaneously by people all over the world. Prepare a security
8- 7 Suppose your business had an e-commerce website where it sold goods and accepted credit card payments. Discuss the major security threats to this website and their potential impact. What can be done to minimize these threats? (p. 187)
8- 6 If you were developing a business continuity plan for your company, where would you start? What aspects of the business would the plan address? (p. 187)MyLabMIS MyLabMIS
8- 5 Security isn’t simply a technology issue, it’s a business issue. Discuss. (p. 187)
4. What steps can individuals and businesses take to make their smartphones more secure? (p. 187)
3. What management, organizational, and technology issues must be addressed by smartphone security? (p. 187)
2. What kinds of security problems do mobile computing devices pose? (p. 187)
1. It has been said that a smartphone is a computer in your hand. Discuss the security implications of this statement. (p. 187)
4. What solutions have been proposed for this problem? Do you think they will be effective? Why or why not? (p. 187)
3. What makes Stuxnet different from other cyberwarfare attacks? How serious a threat is this technology? (p. 187)
2. Assess the people, organization, and technology factors that have created this problem. (p. 187)
1. Is cyberwarfare a serious problem? Why or why not? (p. 187)
8- 4 What are the most important tools and technologies for safeguarding information resources? (p. 187)
8- 3 What are the components of an organizational framework for security and control? (p. 187)
8- 2 What is the business value of security and control? (p. 187)
8- 1 Why are information systems vulnerable to destruction, error, and abuse? (p. 187)
7-17 How do social search, semantic search, and mobile search differ from searching for information on the web by using conventional search engines? (p. 187)
7-16 Compare Web 2.0 and Web 3.0. (p. 187)
7-15 How is RFID technology helping the Allianze University College of Medical Sciences lib? (p. 187)
7-14 What kind of technology does your school or university library use? Does IT play a crucial role in managing operations? (p. 187)
7-13 How can RFID technology simplify basic library processes like the lending and returns of books? (p. 187)
7-12 Form a group with three or four of your classmates. Compare the capabilities of Apple’s iPhone with a smartphone from another vendor with similar features. Your analysis should consider the purchase cost of each device, the wireless networks where each device can operate, plan and handset
7-11 This project will help develop your Internet skills in using web search engines for business research.Use Google and Bing to obtain information about ethanol as an alternative fuel for motor vehicles. If you wish, try some other search engines as well. Compare the volume and quality of
7-10 In this project, you’ll use the web to research alternative wireless services and use spreadsheet software to calculate wireless service costs for a sales force.You would like to equip your sales force of 35, based in Dublin, Ireland, with mobile phones that have capabilities for voice
7-9 BD sells medical devices and instrument systems to hospitals, health clinics, medical offices, and laboratories in over 50 countries. The company employs over 30,000 people around the world, including account managers, customer service and support representatives, and warehouse staff.
7-8 Your company supplies ceramic floor tiles to Leroy Merlin, Bricorama, and other home improvement stores in France. You have been asked to start using radio frequency identification tags on each case of tiles you ship to help your customers improve the management of your products and those of
7-7 What are some of the issues to consider in determining whether search engine optimization would provide your business with a competitive advantage? (p. 187)
7-6 Should all major retailing and manufacturing companies switch to RFID? Why or why not?MyLabMIS (p. 187)MyLabMIS
7-5 It has been said that within the next few years, smartphones will become the singlemost important digital device we own.Discuss the implications of this statement. (p. 187)
3. Should managers inform employees that their web behavior is being monitored? Or should managers monitor secretly? Why or why not? (p. 187)
2. Describe an effective e-mail and web use policy for a company. (p. 187)
1. Should managers monitor employee e-mail and Internet usage? Why or why not? (p. 187)
5. Are you in favor of legislation enforcing network neutrality? Why or why not? (p. 187)
4. It has been said that net neutrality is the most important issue facing the Internet since the advent of the Internet. Discuss the implications of this statement. (p. 187)
3. What would be the impact on individual users, businesses, and government if Internet providers switched to a tiered service model for transmission over landlines as well as wireless? (p. 187)
2. Who’s in favor of net neutrality? Who’s opposed?Why? (p. 187)
1. What is net neutrality? Why has the Internet operated under net neutrality up to this point? (p. 187)
7-3 How do the Internet and Internet technology work, and how do they support communication and e-business? (p. 187)
7-2 What are the different types of networks? (p. 187)
6- 18 Discuss how the following facilitate the management of big data: Hadoop, in-memory computing, analytic platforms. (p. 187)
6- 17 Identify the five problems of a traditional file environment and explain how a database management system solves them. (p. 187)
6- 16 What are the main advantages and disadvantages of having multiple databases in a distributed architecture? Explain. (p. 187)
6- 15 Identify some of the business intelligence features included in SAP’s business software suite. (p. 187)
6- 14 Explain why distributed architectures are flexible. (p. 187)
6- 13 Explain the role of the database in SAP’s threetier system. (p. 187)
6- 11 This project develops skills in searching web-enabled databases with information about products and services in faraway locations.Your company, Caledonian Furniture, is located in Cumbernauld, Scotland, and manufactures office furniture of various types. You are considering opening a facility
6- 10 In this exercise, you will use database software to design a database for managing inventory for a small business. Sylvester’s Bike Shop, located in San Francisco, California, sells road, mountain, hybrid, leisure, and children’s bicycles. Currently, Sylvester’s purchases bikes from
6- 8 Iko Instruments Group, a global supplier of measurement, analytical, and monitoring instruments and services based in the Netherlands, had a new data warehouse designed to analyze customer activity to improve service and marketing. However, the data warehouse was full of inaccurate and
6- 6 To what extent should end users be involved in the selection of a database management system and database design?MyLabMIS MyLabMIS (p. 187)
6- 5 Imagine that you are the owner of a small business. How might you use sentiment analysis to improve your performance? (p. 187)
4. Why did managers select the Infogix platform? (p. 187)
3. What is the role of human decision makers in the new system? (p. 187)
2. Why did managers decide they needed an “intelligent system?” In what way was the new system“intelligent?” (p. 187)
1. Why did Societe Generale’s managers decide to develop an automated transaction processing system? (p. 187)
3. What management, organization, and technology issues should be considered when setting up information systems for intelligence-driven prosecution? (p. 187)
2. What problems does this approach to crime fighting pose? (p. 187)
1. What are the benefits of intelligence-driven prosecution for crime fighters and the general public? (p. 187)
6- 4 Why are information policy, data administration, and data quality assurance essential for managing the firm’s data resources? (p. 187)
5- 19 What is the total cost of ownership of technology assets, and what are its cost components? lop25
5- 18 What are the distinguishing characteristics of cloud computing, and what are the three types of cloud services? lop25
5- 17 Allowing employees to use their own smartphones for work will save the company money. Do you agree? Why or why not? lop25
5- 16 Compare the BYOD experiences of Michelin North America and Rosendin Electric. Why did BYOD at Michelin work so well? lop25
5- 15 What management, organization, and technology factors should be addressed when deciding whether to allow employees to use their personal smartphones for work? lop25
5- 14 What are the advantages and disadvantages of allowing employees to use their personal smartphones for work? lop25
5- 13 Form a group with three or four of your classmates. Choose server or mobile operating systems to evaluate.You might research and compare the capabilities and costs of Linux versus UNIX or the most recent version of the Windows operating system for servers. Alternatively, you could compare the
5- 11 In this exercise, you will use spreadsheet software to calculate the cost of desktop systems, printers, and software.Use the Internet to obtain pricing information on hardware and software for an office of 30 people. You will need to price 30 PC desktop systems (monitors, computers, and
5- 8 What are the advantages and disadvantages of cloud computing lop25
5- 7 Why would some organizations choose a private cloud or hybrid cloud over a public cloud? lop25
5- 6 Why is selecting computer hardware and software for the organization an important management decision? What management, organization, and technology issues should be considered when selecting computer hardware and software?MyLabMIS lop25
4. Why did management choose a regional rollout strategy? Why in the UK? lop25
3. What were the main organizational change requirements for implementing the new cloud platform? lop25
2. Why was it necessary to hire a systems integrator firm? lop25
1. Why did Glory choose a cloud solution as opposed to modernizing the systems it had? lop25
4. What kinds of businesses are most likely to benefit from wearable computers? Select a business and describe how a wearable computing device could help that business improve operations or decision making. lop25
3. What management, organization, and technology issues would have to be addressed if a company was thinking of equipping its workers with a wearable computing device? lop25
2. How would a business process such as ordering a product for a customer in the field be changed if the salesperson was wearing a smartwatch equipped with Salesforce software? lop25
1. Wearables have the potential to change the way organizations and workers conduct business. Discuss the implications of this statement. lop25
IT management services that plan and develop the infrastructure, coordinate with the business units for IT services, manage accounting for the IT expenditure, and provide project management services? lop25
Physical facilities management services that develop and manage the physical installations required for computing, telecommunications, and data management services? lop25
Application software services, including online software services, that provide enterprise-wide capabilities such as enterprise resource planning, customer relationship management, supply chain management, and knowledge management systems that are shared by all business units? lop25
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