Questions and Answers of Total Quality Management

What is poka-yoke?
Discuss the concepts introduced by Masaaki Imai for quality improvement.
Who is the founder of the Kaizen Institute?
Explain the meaning of TQM.
Sundaram-Clayton Ltd is a member of the TVS group, one of the largest automotive components manufacturing groups in India, with total sales revenue of more than USD 2.5 billion. The group has been
What are the four main stages in the development of TQM?
Outline the emergence of the TQM movement.
Examine the annual reports of a company of your choice over a period of five years. Summarize how quality is discussed or implied in the company’s statements and philosophy.Trace the journey of TQM
Describe the evolution of TQM.
List the five pillars of TQM.
Illustrate the principles of TQM with examples.
Examine your experiences at a post office or other government agencies and describe your perception of the quality of the service. Suggest some TQM approaches that might help the agency to improve.
Discuss the five pillars of TQM
Discuss the five pillars of TQM
Discuss the five pillars of TQM
Mention the eight key elements of TQM.
Mention the eight key elements of TQM.
Mention the eight key elements of TQM.
Explain the benefits derived from TQM with examples.
What are the seven phases in the development of TQM?
What are the prerequisites of TQM? Discuss the barriers in implementing the TQM programme.
Explain the key elements of TQM.
Mention the key principles of TQM.
Describe the core concepts of TQM.
Differentiate between a TQM organization and a traditional organization.
Explain the TQMEX model.
Define TQM.
Compare the traditional organization with a TQM organization.
Differentiate between conventional quality and total quality.
Discuss the prerequisites of TQM.
What are the steps for implementing a TQM programme?
Describe the barriers in implementing a TQM programme.
Explain the benefits of TQM with an example.
Explain five traits of a successful leader.
Visit the Web sites of any five companies mentioning quality explicitly in their mission,vision and values.
Define leadership and describe the functions of leadership.
Define leadership.
Discuss CSR issues for various stakeholders.
What is a vision statement?
Discuss the forces for change.
What are the various forces resisting change in the organization and the approaches used to deal with this?
Explain the reasons for resistance to change.
Describe the six approaches to deal with resistance to change.
Explain the process of successful change deployment.
Dr Surinder Kapur, the chairman of Sona Koyo Steering Systems Limited, the passenger car and utility vehicle steering systems and columns manufacturer, looked worried as he pored over the production
Name the best known TQM awards.
Explain the Deming Prize.
In small groups, visit any organization that has won any of the awards mentioned in the chapter.Analyse the difference the award has made to the organization. Prepare a report and present it in the
What are TQM awards?
Which are the three award categories of the Deming Prize?
What is the CII-EXIM Bank award for Business Excellence? Briefly explain the various clauses of the EFQM model.
Visit the National Quality Programme Web site (www.baldrige.org) and prepare a report using the information available on the Web site.
Name the best known TQM awards.
What is MBNQA?
What is the Ramakrishna Bajaj National Quality award (RBNQA)? Briefly explain the various clauses of the Malcolm Baldrige Criteria for Business Excellence.
Trace the journey of Sundaram-Clayton Limited, Brakes division in its journey towards the Deming Prize.
Discuss the three categories of the Deming Prize in small groups.
Name the core values of MBNQA.
Using a schematic diagram briefly explain the International Quality Maturity Model.
Visit the Web site of the Software Engineering Institute, Carnegie Mellon University, Download the People’s Capability Maturity Model (PCMM). Analyse PCMM with CMMI for differences and similarities.
Discuss the set of core values on which the MBNQA criteria are built in small groups.
Which are the seven Baldrige Criteria for Business Excellence?
Briefly explain the six capability levels in CMMI.
What are the three versions of criteria available in MBNQA?
Name the three versions of the Baldrige award.
Give an overview of the Capability Maturity Model using a schematic diagram.
Discuss the EFQM Model for Excellence in small groups.
Explain the CII-EXIM Bank Award for Excellence.
Discuss IIQM.
What is EQA?
Explain the CMMI model.
Name the criteria of the EFQM Excellence Model.
Which award in India is based on the EFQM Model?
Name the two awards in India adopted from MBNQA.
Which industry sector uses the CMMI model?
What is IQMM?
Which are the two main approaches to quality control?
Traditional quality control methods identify variation as the enemy of ensuring quality.However, the control of variation by itself can never achieve the remarkably low nonconformance rates of
The standard error of measurement of the mean of measurement of a certain electrical characteristic of a product is determined to be 8 units. A sample consisting of 42 units of the product is taken
Discuss variability.
A sampling plan may be specified in this way:Interpret the results. N=200, n = 20, c= 1.
Name two types of variations.
A sampling plan may be specified in this way:Interpret the results. N=500, n₁ = 20, c₁=1, n₂ = 60, c₂=4.
Describe SPC.
For a sampling plan, N = 1,200, n = 64 and c = 1, determine the probability of acceptance of the following lots:(a) 0.5 per cent defective(b) 0.8 per cent defective(c) 1 per cent defective(d) 2
Describe probability.
Draw an OC curve of a double sampling plan given that N = 1,000, n1 = 50, c1 = 1, n2 = 25, c2 = 2.
What are the different types of probability distributions?
A manufacturer receives large batches of components daily and decides to institute an acceptance sampling scheme. Three possible plans are considered, each of which requires a sample of 30 components
Name the five parameters used to investigate measurement system analysis.
Discuss process capability studies.
Name two widely used process capability indices.
Explain the practical impact of quality process capability.
What is sampling?
What are the two ways in which inspection is carried out?
Name the two broad classification of sampling methods.
Discuss acceptance sampling.
Explain operating characteristic curves.
Name the three types of acceptance sampling plans.
Name the quality indices for acceptance sampling.

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