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business
total quality management

Questions and Answers of Total Quality Management

Define quality assurance.
What is a quality policy?
Explain the meaning of a quality manual.
Explain quality culture building in an organization.
Discuss the six values of quality culture.
Explain balanced scorecard.
Explain how to build quality culture in an organization?
Name the four perspectives of a balanced scorecard.
What do you understand by the term “Hoshin Kanri”?
Describe Hoshin Kanri.
Explain balanced scorecard.
Define quality policy.
Explain the five phases of SQM.
What do you understand by values?
What are the typical characteristics of “hoshin kanri”?
Explain the six values of quality culture.
Discuss strategic quality management (SQM).
What is a mission statement?
Describe the benefits of CSR.
Explain the five stages of quality culture.
Using a schematic diagram, explain the five phases of SQM.
What is corporate citizenship?
Define SQM.
Discuss the benefits of CSR.
Define corporate citizenship.
Explain the main components of CSR.
What are the myths about CSR?
Name the four layers of CSR.
Define CSR and trace its evolution in India.
Explain the historical perspective of CSR.
What do you mean by CSR?
Discuss the six natural levels of leadership.
Describe six natural levels of leadership.
Name the leadership functions.
Name the eight principles of visionary leadership.
Discuss visionary leadership with an example.
Conduct an empirical survey of companies in your city to find out the number of companies having a strategic focus on quality management.
Amway is one of the world’s largest direct sales organizations with over 3 million Independent Business Owners (IBOs) in over 80 markets and territories worldwide. It is a family-owned business
Compare the quality gurus—Deming, Juran, Crosby, Feigenbaum, Ishikawa and Taguchi and present a summary of their approaches.Visit www.juran.com and study the Juran Management System (JMS) and
Define Taguchi’s quality loss function.
Discuss the contribution of Kaoru Ishikawa to quality management.
Explain Juran’s ten steps to quality improvement.
What are the other names for fishbone diagram?
What are Crosby’s four absolutes of quality management?
Taguchi believes that quality is a societal rather than an organizational issue. Discuss whether this is a reasonable belief.
What are the four absolutes of quality management?
Summarize the key contributions of Feigenbaum to modern quality thinking.
Deming suggests that 94 per cent of quality problems are the responsibility of management. Review this statement.
What are the three steps to quality suggested by Feigenbaum?
Explain Juran’s quality trilogy.
Discuss Crosby’s assertion that “there is no such thing as a quality problem.”
Name the components of the “Juran quality trilogy.”
Describe Deming’s 14 points of quality.
The experiment included a box comprising 4,000 wooden beads of which 800 were red beads and 3,200 were white beads. There was a paddle with 50 bead-sized depressions, a second smaller box for mixing
Discuss Walter A. Shewart’s contribution to quality management in small groups.
Describe hidden quality costs.
Discuss how quality and profit are related.
Draw the total quality cost curve.
Describe how each type of cost would change (increase, decrease or remain the same) if we designed a higher quality product that was easier to manufacture.
What are the four categories of cost of poor quality?
What are the determinants of service quality? Why is it difficult to measure service quality?What dimension of service quality is more critical in hospital service?
Differentiate between old quality and new quality.
List SERVQUAL’s five dimensions of service quality.
Differentiate between service quality and product quality.
What are the SERVQUAL dimensions of service quality?
What are the subjective and objective dimensions of quality?
How can quality and profitability be correlated?
List Garvin’s eight dimensions of product quality.
Discuss the five paradigms of quality.
What are Garvin’s eight dimensions of product quality?
Mention the five paradigms of quality.
Explain the three levels of quality and the key issues that must be addressed at each level.
What are the different types of quality?
Discuss the different types of quality in small groups.
Discuss the three levels of quality.
Name the three levels of quality.
List David Garvin’s five approaches to defining quality.
Which of Garvin’s five approaches to defining quality makes the most sense to you and why?
ABC Company reported the following costs for a one-month period.a. How much was spent on external failure costs?b. How much was spent on internal failure costs?c. How much was spent on failure
Tata Motors, previously known as Tata Engineering and Locomotive Co Ltd (TELCO), is one of the largest companies in the Tata Group, and one of India’s largest business houses. Tata Motors is
Why might a dictionary definition of quality be inadequate for a quality professional?Which of the definitions discussed in this chapter do you feel is the best? Why?
Discuss why it is important to study matter.
Reed Engineering Ltd is a valve manufacturing company that was established two decades ago. The valves are high-end products. The company used to manufacture a variety of valves to cater to the needs
What is the mission of the Kaizen Institute set up by Masaaki Imai?
Explain Shigeo Shingo’s contribution to modern manufacturing practices and give an example for poka-yoke.
What is the Shingo Prize for operational excellence?
Why is Kaoru Ishikawa known as the “father of quality circles”?
Explain Taguchi’s quality loss function.
Explain the key elements of Feigenbaum’s philosophy of quality control.

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