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total quality management
Management Information Systems Managing The Digital Firm 15th Global Edition Kenneth Laudon - Solutions
13- 5 What are new approaches for system building in the digital firm era? (p-ik8)
13- 4 What are alternative methods for building information systems? (p-ik8)
13- 3 What are the principal methodologies for modeling and designing systems? (p-ik8)
13- 2 What are the core activities in the systems development process? (p-ik8)
13- 1 How does building new systems produce organizational change? (p-ik8)
12- 19 Give three examples of data used in location analytics and explain how each can help businesses. (p-ik8)
12- 18 Identify and describe three factors that prevent managers from making good decisions. (p-ik8)
12- 17 Do you think GE will become one of the top 10 U.S. software companies? Why or why not? (p-ik8)
12- 16 To what extent is GE becoming a software company? Explain your answer. (p-ik8)
12- 15 Describe three kinds of decisions that can be supported using Predix. What is the value to the firm of each of those decisions? Explain. (p-ik8)
12- 14 On what business functions and level of decision making is GE focusing? (p-ik8)
12- 13 How is GE changing its business strategy and business model? What is the role of information technology in GE’s business? (p-ik8)
12- 12 With three or four of your classmates, select a sport, such as football, baseball, basketball, or soccer. Use the web to research how the sport uses data and analytics to improve team performance or increase ticket sales to events. If possible, use Google Docs and Google Drive or Google
What’s the relationship between region, type of product purchased, and average sales price? (p-ik8)
Are there any times of day when purchases are most common? Do people buy more products while at work (likely during the day) or at home (likely in the evening)? (p-ik8)
What form of payment is the most common? The answer could be used to emphasize in advertising the most preferred means of payment. (p-ik8)
Where are the average purchases higher? The answer might tell managers where to focus marketing and sales resources, or pitch different messages to different regions. (p-ik8)
12- 9 Applebee’s is the largest casual dining chain in the world, with more than 1,800 locations throughout the United States and also in 20 other countries. The menu features beef, chicken, and pork items as well as burgers, pasta, and seafood. Applebee’s CEO wants to make the restaurant more
12- 8 Dealerships for Subaru and other automobile manufacturers keep records of the mileage of cars they sell and service. Mileage data are used to remind customers of when they need to schedule service appointments, but they are used for other purposes as well. What kinds of decisions does this
12- 7 How much can business intelligence and business analytics help companies refine their business strategy? Explain your answer. (p-ik8)
12- 6 What types of businesses might benefit from location analytics and geographic information systems? Which might not benefit? (p-ik8)MyLabMIS MyLabMIS
12- 5 As a manager or user of information systems, what would you need to know to participate in the design and use of a DSS or an ESS? Why? (p-ik8)
4. Describe the steps that should have been taken to make Choose and Book more successful. (p-ik8)
3. What was the economic and social impact of Choose and Book? (p-ik8)
2. To what extent was Choose and Book a failure?Explain your answer. (p-ik8)
1. Clarify and describe the problems of the NHS Choose and Book System. What people, organization, and technology factors were responsible for those problems? (p-ik8)
4. Search the web for the role of big data in the German team’s 2014 World Cup victory and compare it with Team Singapore’s success at the SEA Games. (p-ik8)
3. Search the web for SimulCam and StroMotion.How can these tools be used for video analysis? (p-ik8)
2. To what extent was technology responsible for Team Singapore’s success at the SEA games?Explain. (p-ik8)
1. What technologies are used by SSI? What is their purpose? (p-ik8)
12- 4 How do different decision-making constituencies in an organization use business intelligence, and what is the role of information systems in helping people working in a group make decisions more efficiently? (p-ik8)
12- 3 How do business intelligence and business analytics support decision making? (p-ik8)
12- 2 How do information systems support the activities of managers and management decision making? (p-ik8)
12- 1 What are the different types of decisions, and how does the decisionmaking process work? (p-ik8)
11- 18 How do enterprise content management systems help organizations manage structured and semistructured knowledge? What are two examples of each type of knowledge handled by these systems? (p-ik8)
11- 17 How do each of the following types of systems acquire and represent knowledge: expert system, case-based reasoning, neural network? (p-ik8)
11- 16 How did Web 2.0 tools help TCS to manage knowledge and collaboration among its employees? (p-ik8)
11- 15 Describe the collaboration tools used at TCS.What benefits did TCS reap from these tools? (p-ik8)
11- 14 Describe the growth of knowledge management systems at TCS. How have these systems helped TCS in its business? (p-ik8)
11- 13 Analyze the knowledge management efforts at TCS using the knowledge management value chain model. Which tools or activities were used for managing tacit knowledge and which ones are used for explicit knowledge? (p-ik8)
11- 12 With a group of classmates, select two enterprise content management (ECM) products, such as those from Oracle, Open Text, IBM, or EMC Documentum. Compare their features and capabilities. To prepare your analysis, use articles from computer magazines and the websites of the ECM software
11- 11 This project will give you experience using shopping bots to search online for products, find product information, and find the best prices and vendors. Select a digital camera you might want to purchase, such as the Canon PowerShot SX530 or the Olympus Tough TG-4. Visit MySimon (
11- 10 Expert systems typically use a large number of rules. This project has been simplified to reduce the number of rules, but it will give you experience working with a series of rules to develop an application.When employees at your company retire, they are given cash bonuses. These cash
11- 9 Canadian Tire is one of Canada’s largest companies, with 50,000 employees and 1,100 stores and gas bars(gas stations) across Canada selling sports, leisure, home products, apparel, and financial services as well as automotive and petroleum products. The retail outlets are independently
11- 8 U.S. Pharma Corporation is headquartered in New Jersey but has research sites in Germany, France, the United Kingdom, Switzerland, and Australia. Research and development of new pharmaceuticals is key to ongoing profits, and U.S. Pharma researches and tests thousands of possible drugs. The
11- 7 Your company wants to do more with knowledge management. Describe the steps it should take to develop a knowledge management program and select knowledge management applications. (p-ik8)
11- 6 Describe various ways that knowledge management systems could help firms with sales and marketing or with manufacturing and production. (p-ik8)
11- 5 Knowledge management is a business process, not a technology. Discuss. (p-ik8)
3. If you were considering introducing robots in your manufacturing plant, what management, organization, and technology issues would you need to address? (p-ik8)
2. Can robots replace human workers in manufacturing? Explain your answer. (p-ik8)
1. Why have robots caught on in manufacturing?What knowledge to they require? (p-ik8)
4. How successful was this solution? Explain. (p-ik8)
3. How did implementing enterprise content management solve the problem? How did the new ECM system change the way the DOC worked? (p-ik8)
2. What management, organization, and technology factors contributed to the problem? (p-ik8)
1. Describe the knowledge management problem discussed in this case study. (p-ik8)
11- 4 What are the business benefits of using intelligent techniques for knowledge management? (p-ik8)
11- 3 What are the major types of knowledge work systems, and how do they provide value for firms? (p-ik8)
11- 2 What types of systems are used for enterprise-wide knowledge management, and how do they provide value for businesses? (p-ik8)
11- 1 What is the role of knowledge management systems in business? (p-ik8)
10- 20 List and describe the main activities involved in building an e-commerce presence. (p. 188)
10- 19 Describe the six features of social commerce. Provide an example for each feature, describing how a business could use that feature for selling to consumers online. (p. 188)
10- 18 Will Walmart be successful against Amazon.com ? Explain your answer.
10- 17 What role does information technology play in each of these businesses? How is it helping them refine their business strategies? (p. 188)
10- 16 Compare Walmart and Amazon’s business models and business strategies. (p. 188)
10- 14 Form a group with three or four of your classmates. Select two businesses that are competitors in the same industry and that use their websites for electronic commerce. Visit these websites. You might compare, for example, the websites for Pandora and Spotify, Amazon and BarnesandNoble.com ,
10- 13 This project will help develop your Internet skills in evaluating commercial services for hosting an e-commerce site for a small start-up company.You would like to set up a website to sell towels, linens, pottery, and tableware from Portugal and are examining services for hosting small
10- 12 Pick one e-commerce company on the Internet—for example, Ashford, Yahoo, or Priceline. Study the web pages that describe the company and explain its purpose and structure. Use the web to find articles that comment on the company. Then visit the Securities and Exchange Commission’s
10- 11 Explore the Web sites of the following companies: Eurosparkle, Promod, Kingfisher plc, and ebookers.com.Determine which of these Web sites would benefit most from adding a company-sponsored blog to the Web site. List the business benefits of the blog. Specify the intended audience for the
10- 10 Columbiana is a small, independent island in the Caribbean that has many historical buildings, forts, and other sites along with rain forests and striking mountains. A few first-class hotels and several dozen less expensive accommodations lie along its beautiful white-sand beaches. The major
10- 9 How have social technologies changed e-commerce? (p. 188)
10- 8 The Internet may not make corporations obsolete, but the corporations will have to change their business models. Do you agree?Why or why not?MyLabMIS (p. 188)MyLabMIS
10- 7 How does the Internet change consumer and supplier relationships? (p. 188)
4. Is Instacart’s model for selling online groceries viable? Why or why not? (p. 188)
3. What is the role of information technology in Instacart’s business model? (p. 188)
2. Explain how Instacart’s business model works.How does the company generate revenue? (p. 188)
1. Analyze Instacart using the value chain and competitive forces models. What competitive forces does the company have to deal with? What is its value proposition? (p. 188)
4. Should all companies use social media technology for customer service and marketing? Why or why not? What kinds of companies are best suited to use these platforms? (p. 188)
3. Give an example of a business decision in this case study that was facilitated by using social media to interact with customers. (p. 188)
2. What are the advantages and disadvantages of using social media for advertising, brand building, market research, and customer service? (p. 188)
1. Assess the management, organization, and technology issues for using social media technology to engage with customers. (p. 188)
10- 6 What issues must be addressed when building an e-commerce presence? (p. 188)
10- 5 What is the role of m-commerce in business, and what are the most important m-commerce applications? (p. 188)
10- 4 How has e-commerce affected business-to-business transactions? (p. 188)
10- 3 How has e-commerce transformed marketing? (p. 188)
10- 2 What are the principal e-commerce business and revenue models? (p. 188)
10- 1 What are the unique features of e-commerce, digital markets, and digital goods? (p. 188)
9- 18 What are the sources of data for analytical CRM systems? Provide three examples of outputs from analytical CRM systems. (p. 188)
9- 17 What are three reasons a company would want to implement an enterprise resource planning (ERP) system and two reasons it might not want to do so? (p. 188)
9- 16 How effective was this solution? How did it affect the way Celcom ran its business and its business performance? (p. 188)
9- 15 Describe Celcom’s solution to its problem.What management, organization, and technology issues had to be addressed by the solution? (p. 188)
9- 14 What was Celcom’s business strategy, and what was the role of customer relationship management in that strategy? (p. 188)
9- 13 What was the problem at Celcom described in this case? What management, organization, and technology factors contributed to this problem? (p. 188)
9- 11 In addition to carrying goods from one place to another, some trucking companies provide supply chain management services and help their customers manage their information. In this project, you’ll use the web to research and evaluate two of these business services. Investigate the websites
9- 10 In this exercise, you’ll use database software to develop an application that tracks customer service requests and analyzes customer data to identify customers meriting priority treatment.Prime Service is a large service company that provides maintenance and repair services for close to
9- 9 Office Depot sells a wide range of office supply products and services in the United States and internationally. The company tries to offer a wider range of office supplies at lower cost than other retailers by using just-in-time replenishment and tight inventory control systems. It uses
9- 8 Mercedes-Benz Retail Group UK Ltd., with a network of 18 retail sites, nine used car sites, and seven smart centers across London, Birmingham, and Manchester, wanted to learn more about its customers. How could CRM and PRM systems help solve this problem? (p. 188)
9- 7 Which enterprise application should a business install first: ERP, SCM, or CRM? Explain your answer. (p. 188)
9- 6 Why do more than half of enterprise application projects exceed budgets, deliver less than expected benefits, or experience overruns? (p. 188)
9- 5 Supply chain management is less about managing the physical movement of goods and more about managing information. Discuss the implications of this statement. (p. 188)
4. What managerial, organizational, and technological challenges might DP World have faced in the early stages of the RFID project’s deployment? (p. 188)
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