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study help
business
total quality management
Questions and Answers of
Total Quality Management
What are the costs of benchmarking?
What is the code of conduct required for benchmarking?
What is global benchmarking?
What are the prerequisites of benchmarking?
Which company is the pioneer in benchmarking?
Discuss how Xerox gained a competitive advantage by benchmarking.
What are the benefits of benchmarking?
Name the critical factors for successful benchmarking.
What are the various costs of benchmarking?
What are the various steps in benchmarking?
What is the code of conduct required for benchmarking?
How does the organization decide on the type of benchmarking?
What are the dos and don’ts of benchmarking?
What are the prerequisites for benchmarking?
What are the requirements for a successful benchmarking model?
How can benchmarking become an intervention technique for organizational change?
Name the four major steps in benchmarking.
What are the various types of benchmarking?
Explain the benefits of value management.
Jindal Iron and Steel Co. Ltd (JISCO) is India’s largest integrated galvanizing facility accounting for 17 per cent of the total galvanized iron production in the country. JISCO exports about 75
What are the benefits of benchmarking? Explain with examples.
Name the different categories of economic value.
Define VAVE.
Define value.
Name the seven classes of values propounded by Aristotle.
Explain the five levels on inventiveness.
What are the 40 inventive principles?
What are the 39 engineering parameters?
Define the term VAVE.
What do you mean by TRIZ?
Name the different types of values.
Discuss the lifecycle of innovation using the S curve.
Name the 40 inventive principles used in TRIZ.
Explain the innovation pentagon.
Name the two main types of innovation.
Name the 39 engineering parameters used in TRIZ.
Comment on the statement, “It is easier to tone down a wild idea than to think up a new one.”
Discuss creativity.
Select a problem of your choice and conduct a brainstorming session.
Mention the steps involved in the creative process.
Differentiate between the terms creativity, invention and innovation.
Describe the uses of the six thinking hats with an example.
Write a brief note on the S curve.
What are the two types of innovation?
Explain the brainstorming procedure.
Define TRIZ.
Define brainstorming.
Explain the different types of economic values.
Prepare a comparative analysis on the applicability of different values.
Describe the CREATES technique.
Describe the six thinking hats with an example.
What do you mean by CREATES?
Mention the six thinking hats.
Discuss the benefits of VAVE.
Explain the S curve.
Name the various stages of the creativity process.
Explain the working of poka-yoke as suggested by Dr Shingo.
Give examples of five poka-yoke devices.
Explain QCC operation cycle.
What is poka-yoke?
What is the procedure for introducing the suggestion system and what are the benefits?
Give tips for a successful suggestion system.
Describe the characteristics of quality circles.
Discuss the steps for establishing the quality circle.
Prepare a brief note on quality of working life (QWL).
Define quality circle.
What do you mean by poka-yoke?
Discuss the seven steps used in building the house of quality.
Define the term quality function deployment.
Discuss company-wide quality control (CWQC).
What is company-wide quality control (CWQC)?
Differentiate between process-oriented management and result-oriented management.
Compare Kaizen with innovation.
Distinguish between Kaizen and innovation.
Explain the procedure for evaluating the QWL in a company.
Discuss the benefits of a 5-S programme.
Explain the 5-S audit.
What does 5 S stand for?
What are the benefits of the 5-S programme?
How do you think the empowerment of your subordinates can enhance the performance of QCC in your company?
What does the term 5-S stand for?
What are the various benefits of Kaizen?
Design a suggestion system for your organization and explain the steps involved in the process.
What do you mean by gemba Kaizen?
How can you install QCCs in your organization? What are the important considerations?
Explain the benefits of Kaizen with an example.
Discuss gemba Kaizen.
Name the three types of wastes at the gemba.
What are muda, muri and mura? Explain the various types of muda.
Choose an organization of your choice and conduct a 5-S audit. Prepare a report giving feedback on how to improve housekeeping practice.
A major national bank uses a five-day Kaizen approach to attack process speed and efficiency problems. A cross-functional team is selected for the event and participants are pulled off their jobs for
Explain the relations diagram.
Describe the affinity diagram.
Describe a radar chart.
Prepare a note on different types of control charts.
Define scatter diagram.
Discuss the typical applications of the “new seven tools” in quality improvement.
Explain histogram.
What are the areas of application of the stratification technique?
Write one application of each:(a) Affinity diagram.(b) Relations diagram.(c) Systematic or tree diagram.(d) Matrix diagram.(f) Matrix data analysis.(g) Arrow diagram.(h) Process decision
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