Employee Training & Development 8th Edition Raymond Noe - Solutions

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Explain how new technologies are influencing training.
Evaluate a web-based training site.
Explain how learning and transfer of training are enhanced by new training technologies.
Explain the strengths and limitations of e-learning, mobile learning training methods (such as iPads), and simulations.
Explain the different types of social media and the conditions conducive to their use for training.
Describe to a manager the different types of distance learning.
Recommend what should be included in an electronic performance support system.
Compare and contrast the strengths and weaknesses of traditional training methods versus those of technologybased training methods.
Identify and explain the benefits of learning management systems.
Explain how technology has changed the learning environment.
What types of learning outcomes are best suited for mobile learning? Explain.
What are the differences between expert systems and electronic performance tools?
Why are MOOCs a promising way to deliver learning? What are their limitations?
Discuss how new technologies make it easier to learn. How do they facilitate transfer of training?
Is all Internet training the same? Explain.
What are some potential problems with using games and gamification for training?
What are social media? Explain how they can be used for training.
Explain learner control, sharing, and linking. How do they contribute to the effectiveness of e-learning?
What is repurposing? How does it affect the use of new technologies in training?
Distance learning can be used to deliver a lecture to geographically dispersed trainees.How might distance learning be designed and used to avoid some of the learning and transfer of training problems of the traditional lecture method?
Why would a company use a combination of face-to-face instruction and web-based training?
What is artificial intelligence (AI)? Provide an example of how AI can be used in training.
How does augmented reality (AR) differ from virtual reality?
Is AR most useful as a way to deliver training or as a way to support training? Explain your position.
What conditions are best for the use of social media tools as part of a learning solution?
What is the most important way adaptive training differs from other training methods?
Using only the web, further investigate any training technology discussed in this chapter.With any search engine on the web (e.g., Google, Yahoo), conduct a search for information about the technology that you have chosen. Find information describing the technology, hints for developing or
Watch the video about MD Anderson’s Oncology Expert Advisor at www.youtube.com/watch?v=CtyYI7ou2B0. What are the benefits of such an expert system to oncology doctors? Are there any disadvantages? What benefits of expert systems are highlighted in this example?
Go to https://www.allencomm.com, a company that provides training solutions. Click on “Portfolio.” Then review “Onboarding Training—Domino’s,” including the video.What features of serious games are shown in the video? Identify each feature and how it influences learning. Do you think
Go to www.mzinga.com. Mzinga provides software solutions for learning. Under “Products,”review “Omni Social Learning.” Do you believe that these solutions are effective?Why?
Go to www.edx.org, the website for edX, a MOOC provider that offers interactive online courses. Scroll on “About” and click on “How It Works.” Watch the video and review the demo course. How is edX using technology to facilitate learning? What are the strengths and weaknesses of these
Go to www.protonmedia.com, the website for ProtoSphere, a 3-D virtual world. Watch the videos on the homepage. What are the potential advantages of using virtual worlds for training? What are the potential disadvantages? Explain.
Go to https://www.redcross.org/take-a-class/preview-kits/first-aid-cpr-aed/blended-learning, which provides an overview of how the American Red Cross uses a blended learning approach in its courses. Watch the video on the “First Aid/CPR/AED – Blended Learning Program.” What makes this
Go to https://www.saba.com/resources/product-information/datasheet-learning, the website for Halogen TalentSpace/Learning. This is an example of an LMS. Download the product information. How does the company benefit from this LMS? Can employees benefit, too? Explain.
Watch the YouTube video of a service technician repairing an elevator using augmented reality at https://www.youtube.com/watch?v=8OWhGiyR4Ns. What is the potential value of augmented reality as shown in this example? Do you think augmented reality is best used to replace or supplement other types
Jiffy Lube International, the vehicle maintenance company, is committed to providing a fast, high-quality, worry-free service experience for its customers.Jiffy Lube’s technicians provide a number of services, including changing a vehicle’s oil, tire balancing, flushing cooling systems, and
How could assessment be used to create a productive work team?
List and explain the characteristics of effective 360-degree feedback systems.
Why do companies develop formal mentoring programs? What are the potential benefits for the mentor? For the protégé?
What is reverse mentoring? How does it benefit the mentor? The protégé?
Your boss is interested in hiring a consultant to help identify potential managers among current employees in a fast-food restaurant. The manager’s job is to help wait on customers and prepare food during busy times, oversee all aspects of restaurant operations(including scheduling, maintenance,
Many employees are unwilling to relocate because they like their current community, and their spouses and children prefer not to move. Yet employees need to develop new skills, strengthen skill weaknesses, and be exposed to new aspects of the business to prepare for management positions. How could
What is coaching? Is there one type of coaching? Explain.
Why should companies be interested in helping employees plan their development?What benefits can companies gain? What are the risks?
What types of career management approaches do companies use? Explain the approaches and how they differ.
What are the manager’s roles in a development system? Which role do you think is most difficult for the typical manager? Which is the easiest role? List the reasons why managers might resist involvement in career management.
What should be included in a development plan? What do you think is the most important part of the plan for ensuring that employees develop? Explain your choice.
Should a company identify and formally acknowledge its high-potential managers or should this be kept secret? Should managers know they are considered high-potential managers? Explain.
Discuss the steps in the development planning process.
Explain employee and company responsibilities in planning development.
Discuss current trends in using formal education for development.
Relate how assessment of personality type, work behavior, and job performance can be used for employee development.
Explain how job experiences can be used for development and suggest a job experience to match an employee’s development goal or need.
Identify the characteristics of an effective mentoring program.
Describe the succession planning process and how the nine-box grid is used.
Design an effective onboarding process.
Nationwide Financial, a 5,000-employee life insurance company based in Columbus, Ohio, uses the nine-box grid for its succession review. What type of development plans and activities would you recommend for solid but not outstanding performers with moderate leadership potential? How would these
What are the potential advantages and disadvantages of using the nine-box grid for talent reviews?
Explain the four steps in onboarding. What should new hires learn at each step? How might social media or the Internet aid the onboarding process?
What is bench strength? Is it important for companies to have bench strength? Why?How does succession planning influence a company’s bench strength?
What are some of the challenges of succession planning for family businesses?
Watch the YouTube video about one employee’s experience working at Dow Chemical at https://www.youtube.com/watch?v=ERvag-Z7VdU. How were his job experiences developmental? Besides job experiences, what other things might Dow consider to help employees develop?
Watch the YouTube video about ABB company at https://www.youtube.com/watch?v=ih6Au7sjOz8. Why is employee development important at ABB? How does ABB help employees develop?
Watch the YouTube video about the employee training and development plan used by the State of North Carolina Department of Transportation (NCDOT) at https://www.youtube.com/watch?v=yKFta1zfC8o. What parts of its process contribute to the effectiveness of the development plan? What else might NCDOT
W. L. Gore makes products that are used for medical implants, fabric laminates, and fuel cells (you might have shoes, gloves, or a jacket that includes its fabric, which is waterproof, windproof, and breathable). Watch the video about W. L. Gore’s culture at
MentorcliQ is an example of mentoring matching software. Watch the YouTube video about MentorcliQ at https://www.youtube.com/watch?v=v-jOaHFYYrE. Is matching mentors and protégés important for ensuring the relationship is effective? Explain your answer. How does mentoring matching software such
Crotonville is the site of General Electric’s global leadership development institute. Watch the video about Crotonville at https://www.youtube.com/watch?v=sk4OhmAUojg and https://www.youtube.com/watch?v=PzHyoHlJCIY. How does Crontonville help GE develop strong leaders? Explain how Crontonville
Go to https://www.suffolk.com to gain an understanding of Suffolk Construction’s business and the clients it serves. Go to https://www.suffolk.com/career-path and then list and briefly describe the types of development opportunities Suffolk Construction provides its employees. Why do you think
Vi, a company that owns and operates 10 continuing care residential communities for older adults across the United States, has several different leadership development programs. The purpose of the Breakthrough Leadership Program (BLP) is to increase the competencies and effectiveness of
Discuss the role of training partnerships in developing skills and contributing to local communities.
Discuss the potential legal issues that relate to training.
Develop a program for effectively managing diversity.
Design a program for preparing employees for cross-cultural assignments.
Discuss the importance of career paths and dual career paths for employees and companies.
Develop policies to help employees achieve work-life balance.
Describe how companies are helping veterans develop skills and find employment.
Explain the value of phased retirement programs for older employees.
What is a sector partnership? Why is it important? Provide an example of a sector partnership.
Assume you were asked to investigate whether or not a police officer training program adequately covered use of force. What would you review? Would you look at any data?
Explain the relationship between “managing diversity and inclusion” and “diversity training.” Which is most effective? Why?
What is the purpose of unconscious bias training? Provide an example of how unconscious bias training can affect who gets to attend training or who is asked to participate in development activities.
Do you think that disbanding employee resource groups such as those for women, Hispanics, veterans, and other groups helps or hinders efforts to improve diversity and inclusion in the workplace? Explain why.
How would you prepare a team of three managers to go to Warsaw, Poland, to oversee the operations of a recently acquired financial services firm? They will be leaving in one month, and the assignment lasts two years.
What should companies do to develop talented women to take top management positions?Provide support for your recommendations.
How are career paths useful for employees? How can they contribute to company effectiveness?
What is job hopping? Which career challenges might a company focus on to reduce job hopping?
What advantages and disadvantages might a company gain by using phased retirement?
What are work-life programs? How are they related to work-family programs? What are some of the challenges in developing and using work-life programs?
How could you help the survivors of a downsizing remain motivated and productive?Which of your recommendations is most important? Explain why.
Watch the video on diversity and inclusion at Texas Instruments at https://www.youtube.com/watch?v=_LAcA7t2_Qo. Review www.ti.com/corp/docs/company/flipbooks/diversity/index.html. Why does TI foster diversity and inclusion? What initiatives help create a diverse and inclusive culture at TI? Which
Go to www.workingmother.com, the website for Working Mother magazine. Search for and review any five of the “100 Best Companies for 2017.” What practices do they use to help employees achieve a work-life and work-family balance? What types of outcomes or metrics would you collect to see if
Go to http://fairuse.stanford.edu, a website called Copyright and Fair Use created by Stanford University’s library system. How does work fall in the public domain? That is, how can you use someone else’s work without having to obtain permission to use it?
Go to www.aep.com, the website for American Electric Power. Click on “Careers,” then click on “A Military-Friendly Employer.” Watch the videos and review the Troops to Energy website. What are the steps that an interested veteran would take to get started in the program? Explain why each of
Go to https://www.youtube.com/watch?v=2YzHKpgTCic. What is the purpose of the FCA Manufacturing Academy? What type of training is used? What are the learning advantages of the training shown in the video compared to using only classroom instruction?
Watch the YouTube video about millennials’ career expectations at https://www.youtube.com/watch?v=oN009pksHas. How are their career expectations similar or different from your career expectations? Based on what you read in the chapter, what do you think companies should do to help manage and meet
Go to www.ibm.com/ibm/responsibility/corporateservicecorps/, the website for IBM’s Corporate Service Corps. Watch one of the videos highlighting the different assignments employees have had in the Corporate Service Corp. How does the assignment help IBM? The local community where the assignment
Watch the SHRM Foundation DVD “Ernst & Young: Creating a Culture of Flexibility,”online at https://www.shrm.org/foundation/ourwork/initiatives/resources-from-past-initiatives/Pages/Educational-DVD-Discussion-Guides-and-Presentations.aspx.What are the major challenges to creating a culture of
English is still the most common language used for business, but Mandarin Chinese, French, and Arabic are becoming increasingly important. Providing employees working globally with language training is difficult because it requires time and instructor-led courses to learn a new language, but
Identify the future trends that are likely to influence training departments and trainers.
Discuss how wearables, artificial intelligence (AI), and the Internet of things (IoT) will influence training and development.

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Employee Training & Development 8th Edition Raymond Noe - Solutions

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