Employee Training & Development 8th Edition Raymond Noe - Solutions

Discuss how rapid instructional design and agile design differ from traditional training design.
Discuss how big data can be used to show how training supports business outcomes.
Discuss the impact of increased automation on jobs and training.
Explain how companies are trying to close the skill gap.
Do you think employers will continue to invest in education and training programs for their employees? Explain your position.
What new skills will trainers need to be successful in the future?
What is rapid instructional design? How does it differ from the traditional training design process discussed in Chapter One? (See Figure 1.2.)
Explain how you could use an agile design process for developing online training.
How does the use of a learning management system better link training to business strategy and goals?
What is cloud computing? How does it enable just-in-time training delivery?
Explain the excitement about using big data related to learning, training, and development.What’s the usefulness of big data?
How is program design being influenced by neuroscience research?
What are wearables? How might they be useful for training and learning?
This chapter discussed several trends that will influence the future of training. Based on future social, economic, political, or technological factors, identify one or two additional trends that you think will influence training. Write a two- to three-page paper summarizing your ideas. Make sure
Go to http://2oms.com/apps/, the website for the Assessment and Development Group International. Review either Performance Coach or Super Manager (read the information provided about the app, install it, and try it for free). What are the strengths and weaknesses of the app you chose?
Watch the YouTube video on the future of work at https://www.youtube.com/watch?v=MMIsbl3DIL8. What role might training play in a work environment in which humans work with robots or robots and AI replace employees?
Wearables are increasingly being used to help train and monitor professional athletes, including soccer and football players. Watch https://www.youtube.com/watch?v=XZOVRr_X2FI and https://www.youtube.com/watch?v=KdxJ8iKmNTA. Could wearables be useful for employees in industries other than sports?
Go to the website for Guild Education at www.guildeducation.com. Review the information provided. How does Guild Education benefit companies? Their employees?
TIM (The Intelligent Mentor) is an example of how machine learning can be used for training and development. Watch https://www.youtube.com/watch?v=sqhVsEPRYus.How can applications like TIM make training and development more effective for both employees and the organization?
Dynamic Group is a manufacturer specializing in providing molded injection parts for the medical, electronics, and technology industries. Before Dynamic Group started using robots, it required four employees to work an injection press to make catheter tubes. One employee inserted the catheter tubes
What could be responsible for the lack of women and people of color in top management positions at Nike?The Nike swoosh is well recognized on sports shoes, clothing, and accessories and has been touted for its efforts to promote diversity. For example, Nike’s CEO Mark Parker believes that
Can training help Nike have a more diverse management and leadership team? Explain your position.The Nike swoosh is well recognized on sports shoes, clothing, and accessories and has been touted for its efforts to promote diversity. For example, Nike’s CEO Mark Parker believes that diversity
As Nike’s CEO, what can Mark Parker personally do to help prepare women and people of color to move into leadership positions?The Nike swoosh is well recognized on sports shoes, clothing, and accessories and has been touted for its efforts to promote diversity. For example, Nike’s CEO Mark
Discuss the role of organization analysis, person analysis, and task analysis in needs assessment.
Identify different methods used in needs assessment and identify the advantages and disadvantages of each method.
Discuss the concerns of upper- and mid-level managers and trainers in needs assessment.
Explain how personal characteristics, input, output, consequences, and feedback influence performance and learning.
Create conditions to ensure that employees are receptive to training.
Discuss the steps involved in conducting a task analysis.
Analyze task analysis data to determine the tasks for which people need to be trained.
Explain competency models and the process used to develop them.
Which of the factors that influence performance and learning do you think is most important? Which is least important?
If you had to conduct a needs assessment for a new job at a new plant, describe the method you would use.
If you were going to use technology to identify training needs for customer service representatives for a web-based clothing company, what steps would you take to ensure that the technology was not threatening to employees?
Needs assessment involves organization, person, and task analyses. Which one of these analyses do you believe is most important? Which is least important? Why?
Why should upper-level managers be included in the needs assessment process?
Explain how you would determine if employees had the reading level necessary to succeed in a training program. How would you determine if employees had the necessary computer skills needed to use a web-based training program?
What conditions would suggest that a company should buy a training program from an outside vendor? Which would suggest that the firm should develop the program itself?
Assume that you have to prepare older employees with little computer experience to attend a training course on how to use the Internet. How will you ensure that they have high levels of readiness for training? How will you determine their readiness for training?
Explain the process you would use to conduct a root cause analysis of a performance problem.
Review the sample tasks and task ratings for the electronic technician’s job shown next. What tasks do you believe should be emphasized in the training program? Why? Importance 1 212 Frequency Learning Difficulty Task 1. Replaces components 2. Repairs equipment 3. Interprets instrument readings
Why would we consider age and generational differences as part of a needs assessment?Is this important? Explain. Discuss the types of evidence that you would look for to determine whether a needs analysis has been conducted improperly.
How is competency modeling similar to traditional needs assessment? How does it differ?
What is a rapid needs assessment? How would you conduct a rapid needs assessment so that it is valuable and accurately identifies training needs?
Develop a competency model for a job held by a friend, spouse, or roommate (someone other than yourself). Use the process discussed in this chapter to develop your model.Note the most difficult part of developing the model. How could the model be used?
The Department of Social Services represents a large portion of your county’s budget and total number of employees. The job of eligibility technician is responsible for all client contact, policy interpretation, and financial decisions related to several forms of public aid (e.g., food stamps,
Consider the interview questions for the lead drivers that are shown on page 133. Write questions that could be used to interview the six lead driver supervisors and the two regional vice presidents. How do these questions differ from those for the lead drivers?How are they similar?
Several companies are known for linking their mission, values, and HR practices in ways that have led to business success as well as employee satisfaction. These companies include Southwest Airlines (www.iflyswa.com), Cisco Systems (www.cisco.com), SAS Institute (www.sas.com), Men’s Wearhouse
Go to www.careeronestop.org/CompetencyModel, the website for CareerOneStop, sponsored by the U.S. Department of Labor, Employment and Training Administration to help job seekers, students, businesses, and career professionals. Choose and review one of the industry competency models. How might this
ConocoPhillips finds and produces oil and natural gas. Go to www.conocophillips.com.Click on “Careers.” Under “Career Development,” click on “Leadership Competencies.”Review the competencies. How could these competencies be used in the learning and development of new and aspiring
Discuss the five types of learner outcomes.
Explain the implications of learning theory for instructional design.
Incorporate adult learning theory into the design of a training program.
Describe how learners receive, process, store, retrieve, and act upon information.
Discuss the internal conditions (within the learner) and external conditions(learning environment) necessary for the trainee to learn each type of capability.
Discuss the implications of open and closed skills and near and far transfer for designing training programs.
Explain the features of instruction and the work environment that are necessary for learning and transfer of training.
Compare and contrast any two of the following learning theories: expectancy theory, social learning theory, reinforcement theory, information processing theory.
What learning condition do you think is most necessary for learning to occur? Which is least critical? Why?
Are learning and transfer of training related? Explain why or why not.
How do instructional objectives help learning to occur?
Assume that you are training an employee to diagnose and repair a loose wire in an electrical socket. After demonstrating the procedure to follow, you let the trainee show you how to do it. The trainee correctly demonstrates the process and repairs the connection on the first attempt. Has learning
Your boss says, “Why do I need to tell you what type of learning capability I’m interested in? I just want a training program to teach employees how to give good customer service!” Explain to the boss how “good customer service” can be translated into different learning outcomes.
How does practice help learning? What could a trainer do in a training session to ensure that trainees engage in self-regulation?
Can allowing trainees to make errors in training be useful? Explain.
What learning conditions are necessary for short- and long-term retention of training content to occur?
What is microlearning? How does it help to enhance learning and transfer of training?
What is near transfer? Far transfer? What are their implications for training design?
How can employees learn through interaction? Are some types of interaction best for learning in some situations but not others? Explain.
How can the work environment inhibit learning and transfer of training? Explain. In your opinion, what work environment characteristics have the largest influence on transfer of training? Justify your answer.
You have a one-day classroom experience in which you need to help a group of engineers and software programmers learn to become project managers. After training, they will have to manage some significant projects. Discuss the instructional characteristics and activities you will use to ensure that
Using any source possible (magazines, journals, personal conversation with a trainer, etc.), find a description of a training program. Consider the learning process and the implications of the learning process for instruction discussed in the chapter. Evaluate the degree to which the program
You are the training director of a hotel chain, Noe Suites. Each Noe Suites hotel has 100 to 150 rooms, a small indoor pool, and a restaurant. Hotels are strategically located near the exit ramps of major highways in college towns such as East Lansing, Michigan, and Columbus, Ohio. You receive the
Identify what is wrong with each of the following training objectives. Then rewrite it.a. To be aware of the safety rules for operating the ribbon-cutting machine in three minutes.b. Given a personal computer, a table, and a chair, enter the data into a Microsoft Excel spreadsheet.c. Use the
Go to www.nwlink.com/~donclark/hrd/sat.html, Big Dog’s Instructional System Design (ISD) page. This website is an excellent resource that describes all aspects of the ISD model. Click on “Learning” and scroll to the concept map or list of terms under the map. Click on “Learning Styles”
Watch the YouTube video of a flight simulator at https://www.youtube.com/watch?v=fujLrWsAp8c. Are the skills developed in the flight simulator open or closed skills?What transfer of training theory was applied to develop the flight simulator? Does the flight simulator encourage near or far
Go to http://agelesslearner.com/intros/adultlearning.html, a site created by Marcia L.Conner about how adults learn. Click on “Learning Style Assessment” and complete it.What are the assessment’s implications for the way that you learn best?
Go to www.schneider.com, the website for Schneider National, a transportation management company that provides logistics and trucking services. Click on “Jobs.” Under“Company Drivers,” click on “Orientation,” and then click on “New CDL Holders.”Watch the videos “The best in the
Go to https://www.allencomm.com/portfolio/dominos/ for an example of training for new employees developed by AllenComm for Domino’s Pizza. Review the examples of the Pizza Maker course that are provided. What features does the Pizza Maker course include that help to enhance learning and transfer
Watch “Front Desk First Impressions” at https://www.youtube.com/watch?v=s3a R3yP4aKg, a video used to train hotel front desk associates. What features of this video can help trainees learn and transfer what they have learned to their jobs? If you were conducting this training program how would
Watch the YouTube video showing examples of microlearning at https://www.youtube.com/watch?v=FT8H-jp4jnM. What features included in these examples help to enhance learning and transfer of training?
Take the BuzzFeed quiz on multitasking at https://www.youtube.com/watch?v=txWeSnJBT-M. How did you do? Could this be why driving and doing other things like eating, texting, or putting on makeup (yes, I’ve observed this while driving) is dangerous.Have you found it difficult to multitask in your
Choose and prepare a training sitebased on how trainees will be involvedand interact with the content and eachother in the course.
Prepare for instruction using a curriculumroad map, lesson plan, designdocument, and concept map.
Explain how trainees’ age, generationaldifferences, and personality mightinfluence how programs are designed.
Prepare a request for proposal (RFP) anda list of questions to evaluate trainingconsultants and suppliers.
Explain the program design elementsthat should be included to ensure nearand far transfer of training.
Develop a self-management modulefor a training program.
Design application assignments andaction plans to enhance learning andtransfer of training.
Make recommendations about whatmanagers can do before, during, andafter training to facilitate learning andtransfer.
Identify different ways to manageknowledge and the conditionsnecessary for employees to shareknowledge.
What is a design document? What is included in a design document? How is it usefulfor training?
How might course design differ for baby boomers compared to millennials?
How does a concept map help learners?
Explain the three phases of the instructional process. Which phase do you think ismost important? Why?
What can be done to increase the likelihood of transfer of training if the work environmentconditions are unfavorable and cannot be changed?
Customer service training involves far transfer. What design features would you includein a customer service training program to ensure that transfer of training occurs? Whatis a curriculum road map? Why is it important?
How might you motivate managers to play a more active role in ensuring transfer oftraining?
If you were asked to implement a knowledge management system, what would yourecommend to ensure that employees share and access knowledge? Explain yourrecommendations.
What type of seating arrangement would you choose for a training course that involvessmall-group case discussions? What type of arrangement would you recommend for alecture that includes PowerPoints and the use of YouTube videos? Explain your choices.

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Employee Training & Development 8th Edition Raymond Noe - Solutions

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