Employee Training & Development 8th Edition Raymond Noe - Solutions

List the steps in project management. Discuss how each step helps in effective design.
If you were going to conduct a training program, what would you want to know aboutyour potential trainees that would help you design a training session that would beenjoyable for the trainees and help them learn? How would you conduct your audienceanalysis?
What are some of the things a trainer should do to adapt training content and instructionfor trainees who are from another country?
What is content curation and why is it important for training?
What features are necessary to make microlearning effective? Identify and explain howthese features facilitate learning.
Develop a questionnaire to measure the degree to which the work environment supportstransfer of training. Include the questions and the rating scales that you would use.Use the checklist in Table 5.11 as an example. Provide a rationale for your choice ofrating scales and questions (i.e., why did
Listed below are questions designed to measure trainees’ motivation to transfer training.Ask several working friends, colleagues, or fellow employees these questions. Also, askthem to discuss why they responded in the way they did. Read each of the following statements. Indicate whether you
Design an action planning sheet that a manager and employee could use to facilitatetransfer of training. Justify each category included in the action plan.
Draw a curriculum map for your major. How does this help you as the learner? How doyou think this helps the faculty? Your academic adviser?
This assignment relates to Application Assignment 2 in Chapter Four. You are thetraining director for Noe Suites, and you now receive the following e-mail from the vicepresident of operations. Prepare an answer.Thanks for your recommendations regarding how to make the “Improving ServiceQuality
Go to http://sans.org, the website for the SANS Institute, which provides informationsecurity training. Under “Find Training,” move down to “Training Roadmap” and clickon one of the courses listed. Review this information and then click on “Full CourseInformation and Details.” What
One way to diagnose transfer of training problems or to ensure that transfer of trainingoccurs is to complete the matrix shown below. This matrix considers the responsibilitiesof the manager, the trainer, and the trainee for transfer of training before, during,and after training. Complete each cell
Go to https://www.youtube.com/watch?v=RuiSExp2s7M and watch the trainingvideo for new servers at Country Cookin restaurants. What features does this videoinclude that would help new servers learn about the job and their role at CountryCookin? Assume you were an instructional designer or trainer at
Go to www.weavethepeople.com, the website for a company that makes “weaves.”Review the sample weaves on the website. How are weaves useful for knowledge managementand knowledge sharing?
Watch the YouTube video about knowledge sharing at Accenture at www.youtube.com/watch?v=ssZPn1r5O6c. In what ways does Accenture expect employees to contributeto learning by sharing knowledge? Which way do you believe is most beneficial?Why?
You are given the video, “Clean Hands Save Lives: Protect Your Patients, ProtectYourself” (see https://www.youtube.com/watch?v=3xoPXdpIicw), and asked to useit as part of a training program for veterinarian technicians (employees who assistveterinarians in examining animals). Create a lesson
Watch the YouTube video on designing effective scenario-based e-learning at https://www.youtube.com/watch?v=f8RE3jZs-bA. How is the designer using storyboarding?What are the advantages of using storyboarding for designing this type of training program?Would storyboarding be useful for designing
Watch the YouTube video of an example of a microlearning-based compliance trainingprogram at https://www.youtube.com/watch?v=rUc3xoOs6ts. Which characteristicsof effective microlearning are found in this program? Which additional characteristicswould you include? Describe those characteristics and
Identify the design elements that help ensure associateslearn and apply what they learn to their jobs.Explain how these design elements encourage learningand transfer.In the Personal Lines Call Center at NationwideMutual Insurance Company, 1,300 associates answercustomer service calls. The Center
Explain why evaluation is important.
Identify and choose outcomes to evaluate a training program.
Discuss the process used to plan and implement a good training evaluation.
Discuss the strengths and weaknesses of different evaluation designs.
Choose the appropriate evaluation design based on the characteristics of the company and the importance and purpose of the training.
Conduct a cost-benefit analysis for a training program.
Explain the role of big data, workforce analytics, and dashboards in determining the value of training practices.
What can be done to motivate companies to evaluate training programs?
What do threats to validity have to do with training evaluation? Identify internal and external threats to validity. Are internal and external threats similar? Explain.
What are the strengths and weaknesses of each of the following designs: post-test only;pretest/post-test with comparison group; and pretest/post-test only?
What is a Net Promoter Score? Explain its usefulness in training evaluation.
What are results outcomes? Why do you think most organizations don’t use results outcomes to evaluate their training programs?
This chapter discussed several factors that influence the choice of evaluation design.Which of these factors would have the greatest influence on your choice of an evaluation design? Which would have the least influence? Explain your choices.
How might you estimate the benefits of a training program designed to teach employees how to use the Internet to monitor stock prices?
A group of managers (N = 25) participated in the problem-solving module of a leadership development program two weeks ago. The module consisted of two days in which the group focused on the correct process to use in problem solving. Each manager supervises 15 to 20 employees. The company is willing
What practical considerations need to be taken into account when calculating a training program’s ROI?
What is return on expectations (ROE)? How can it be used to show the costs and benefits of training without collecting statistics and conducting analyses? Explain its strengths and weaknesses compared to a cost-benefit analysis.
What are the characteristics of big data? Explain how big data could be used to show that learning influences business outcomes.
Consider this course as a training program. In teams of up to five students, identify(a) the types of outcomes you would recommend to use in evaluating this course and(b) the evaluation design you would use. Justify your choice of a design based on minimizing threats to validity and practical
Domino’s Pizza was interested in determining whether a new employee could learn how to make a pizza using online training. The online training includes video that shows the proper procedure for “massaging” a dough ball and stretching it to fit a 12-inch pizza pan. It also reviews Domino’s
Ask your instructor for a copy of the evaluation form, survey, or rating sheet that is used by your college, university, or business to evaluate the course or program in which you are using this text. As you look over the evaluation, answer the following questions:a. What are the strengths and
Sears designed a training program to improve tool and hardware sales. The two-hour program involved distance learning and was broadcast from the Sears training facility to 50 salespersons at 10 store locations in the United States. The salespersons are paid$15 per hour. The program involved
Cablevision developed an e-learning course that taught salespersons how to increase the number of cable television subscribers, thereby increasing revenue. The company wants to know if salespersons will increase upselling of cable television services (e.g., premium channels) and will try to sell
The 100-employee information technology department of a financial services company had a high turnover rate. A survey of employees revealed that the reason that most of them left was dissatisfaction with the level of training. The average turnover rate was 23 percent per year. The cost to recruit
Go to www.roiinstitute.net, the website for ROI Institute, Inc., the leading resource on research, training, and networking for practitioners of the Phillips ROI Methodology™. Under the tab “Books and Tools,” click on “Free Tools.” Review the “Nations Hotels—Measuring the ROI in
Watch the video about how Skillsoft and IBM are using big data at www.youtube.com/watch?v=Texn4xpaZ0w. How is using big data to analyze employees’ learning usage patterns useful for companies? For employees?
At the completion of a simulation, trainees were asked to provide their ratings to the following question: “How likely is it that you would recommend to a peer that they participate in the simulation?” A 0- to 10-point scale was provided for the trainees to make their ratings (0 = Highly
Watch the video of IFC Supervisory Skills Training Evaluation in Cambodia’s Garment Industry at https://www.youtube.com/watch?v=Uncz_l_zJ6M. Was it important to evaluate this training program? Why? What types of learning outcomes were collected?What type of evaluation design was used to evaluate
What outcomes should PG&E collect to determine the effectiveness of the new training program? What evaluation design should it use? Explain your choice of outcomes and design.A series of pipelines managed by Pacific Gas & Electric (PG&E) move natural gas across the state of California, providing a
What features of the leadership development program are most responsible for its positive results?Identify the features and explain why they are responsible.CA Technologies’s mission is to eliminate the barriers between ideas and business outcomes. It does so by providing businesses with
What other metrics should CA Technologies collect to further understand the effectiveness of its leadership development programs?CA Technologies’s mission is to eliminate the barriers between ideas and business outcomes. It does so by providing businesses with consulting services and technology
How would you strengthen the evaluation design to increase your confidence that the positive outcomes are due to the leadership development program and not some other reason?CA Technologies’s mission is to eliminate the barriers between ideas and business outcomes. It does so by providing
Discuss the strengths and weaknesses of presentational, hands-on, and group building training methods.
Provide recommendations for effective on-the-job training (OJT).
Develop a case study.
Develop a self-directed learning module.
Discuss the key components of behavior modeling training.
Explain the conditions necessary for adventure learning to be effective.
Discuss what team training should focus on to improve team performance.
What are the implications of the 70-20-10 model for choosing a training method?
What are the differences between social contextual learning and guided competency development? Are both types of learning (and associated training methods) necessary?Explain.
What are the strengths and weaknesses of the lecture, case study, and behavior modeling training methods?
If you had to choose between adventure learning and action learning for developing an effective team, which would you choose? Defend your choice.
Discuss the process of behavior modeling training.
How can the characteristics of the trainee affect self-directed learning?
What are the components of effective team performance? How might training strengthen these components?
Table 7.11 compares training methods on a number of characteristics. Explain why simulation and behavior modeling receive high ratings for transfer of training.
What are some reasons why on-the-job training (OJT) can prove ineffective? What can be done to ensure its effectiveness?
Why are apprenticeship programs attractive to employees? Why are they attractive to companies?
Discuss the steps of an action learning program. Which aspect of action learning do you think is most beneficial for learning? Which aspect is most beneficial for transfer of training? Explain why and defend your choices.
Go to www.sabrehq.com, the website for Sabre Corporate Development. Scroll over“Team Building” and click on “See All Team Building Events.” Choose one of the activities and events found on this page and review it. Discuss what you would do to ensure the success of the team building event
Go to https://nols.edu/en/, the website for NOLS, an organization that provides adventure learning. Review the courses and programs NOLS offers. Choose one of the courses and programs, and explain how it could be used for training and what skills it could help develop. For this type of training to
Divide into teams of two students. One student should be designated as a “trainer,” the other as a “trainee.” The trainee should briefly leave the room while the trainer reads the instructions for folding a paper cup. After the trainers have read the instructions, the trainees should return
Go to www.celemi.com, which features business simulations. Review one of the simulations.Describe the situation that the simulation is designed to represent. What elements in the simulation replicate the work environment? How could the simulation be improved to ensure that learning and transfer of
Watch the Wendy’s training video, “Wendy’s Training Video Chili Can Be Served with Cheese,” on YouTube at https://www.youtube.com/watch?v=eOvHZDGK-kY. How is this video effective for helping staff learn how to serve Wendy’s food to customers?What would you add to the video to increase its
Go to www.drumcafe.com, the website for Drum Cafe, a company that specializes in corporate team building through the use of drum circles. Review the website and answer the following questions:a. What are drum circles? What skills can participants develop?b. What recommendations would you make to a
Go to www.5off5on.com, the website for Pit Instruction and Training, a company that provides training for auto racing pit crews as well as team training. Click on “Corporate Training.” Read about Lean Performance U and Team Performance U. Watch the YouTube video of the training at
Go to www.ted.com, the website for TED, a nonprofit devoted to spreading ideas through short talks. TED stands for “Technology, Entertainment, and Design.” Choose a TED Talk and watch it. Then, briefly describe the purpose and content of the talk. Next, consider the speaker. What did he or she
Go to www.wtb.wa.gov/Documents/OJTBestPracticesManual_emailversion.pdf, which describes on-the-job training best practices for the Aerospace Joint Apprenticeship Committee.What steps should be taken to develop an on-the-job training program for apprentices?List and briefly describe each step and
Watch the video about apprenticeships at https://www.youtube.com/watch?v=pl32Uyc3_ps. What are the unique characteristics that distinguish apprenticeships from other training methods? Can apprenticeships lead to a career? Explain.
BB&T Corporation, headquartered in Winston-Salem, North Carolina, is among the nation’s top financial holding companies, with $221 billion in assets. Its bank subsidiaries operate approximately 2,000 financial centers in 15 states and Washington, D.C. BB&T’s operating strategy distinguishes it
Discuss how business strategy influences the type and amount of training in a company.
Describe the strategic training and development process.
Discuss how a company’s staffing and human resource planning strategies influence training.
Explain the training needs created by concentration, internal growth, external growth, and disinvestment business strategies.
Discuss the advantages and disadvantages of centralizing the training function.
Explain a corporate university and its benefits.
Discuss the strengths of a businessembedded learning function.
Discuss how to create a learning or training brand and why it is important.
Develop a marketing campaign for a training course or program.
How would you expect the training activities of a company that is dominant in its product market to differ from those of a company that emphasizes research and development?
What do you think is the most important organizational characteristic that influences training? Why?
Why could the business-embedded model be considered the best way to organize the training function?
Schering-Plough HealthCare Products Inc. decided several years ago to expand its product line by developing pocket-size sticks and sprays of Coppertone sunscreen, previously only available as lotions packaged in squeeze bottles. The company placed a strategic emphasis on developing markets for this
Which strategic training and development initiatives do you think all companies should support regardless of economic conditions? Why?
Are any of the strategic training and development initiatives more important for a small business? Explain.
How can a training function support a business strategy?
How do the strategic value of jobs and their uniqueness influence how training and learning resources are invested?
What is human capital? How is human capital influencing the changing role of training from skill and knowledge acquisition to the creation and sharing of knowledge?
How could SWOT analysis be used to align training activities with business strategies and goals?
What are the training implications of the increased use of teams to manufacture products or provide services?

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Employee Training & Development 8th Edition Raymond Noe - Solutions

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