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The Human Side of Organizations 10th edition Michael Drafke - Solutions
Why is communication said to be a two-way process?
What are the three components of a message, and what contribution does each make to the total message?
List and describe the six functions of nonverbal communication.
Describe, give examples of, and explain the role of the eight types of nonverbal symbols.
What is the difference between formal and informal communication?
Define upward, downward, and horizontal communication.
1. What is going on here? What can you learn from the communications here? What do the words tell you? What does the NVC tell you, and which NVCs tell you that?2. Lynn is supposed to be in charge; what communications advice do you have for her?
What are the facial indicators and general indicators that someone may be lying?
How can listening skills be improved?
List and define the barriers to communication.
What are the characteristics of negative conflicts?
What are the characteristics of positive conflicts?
How can emotions affect communications?
Fred, a front-line worker, knows of wrongdoing that Jane, the company president, would be very concerned with. Fred is reluctant to go to Jane, but this has nothing to do with her gender or personality. Why is Fred hesitant? What if anything could Jane do, given that she doesn’t even know that
What role do gatekeepers play in organizational communications?
What factors contribute to effective listening?
Identify the two barriers to communication in preceding paragraph, list the passage that supports your identification, and define both terms in your own words.
There are also two different attempts to breakdown communication barriers here. One seems to be working and the other does not. Identify each type, including the appropriate passage, and identify which is working and which is not and explain what led you to both conclusions.
There are only two general types of conflict, positive and negative. Each has four characteristics, but only three are present here. What general type of conflict is present in Scene 2 and what are that conflict’s three characteristics? Include the name of each of the three conflict
1. Does the absence of submitted topics necessarily mean that the employees would have nothing to say if the meeting were held as scheduled? Explain.2. If the meeting were conducted, how might Jennifer elicit comments from her subordinates?
What five ethical pressures face managers?
List proper etiquette for shared workspaces?
List and describe meeting etiquette?
Describe attire etiquette for men and women, and explain the advantages and disadvantages of casual business attire.
Describe the etiquette of coming and going?
Describe the etiquette of business dining, including that for ordering, discussing business, using utensils, host and guest etiquette, and proper manners.
Describe the etiquette of business cordiality.
What actions can be taken when others break the rules of etiquette?
What forces come together at the time of the ethics gap?
What can people do to manage and improve business ethics?
Explain how the profit-quest and social-accountability philosophies differ regarding the public responsibilities of business organizations.
What are some of the major social responsibilities managers are concerned with? How do you feel about these concerns?
What are the probable long-run consequences of business organizations ignoring their responsibilities to the general public?
Describe office phone, cellular phone, pager, fax machine, copier and e-mail etiquette.
There are five ethical pressures. Penny faces which two? Support each answer. What should Penny do about each?
Warren faces which four of the five ethical pressures? Support each answer. What should Warren do about his ethical pressures?
Four of the five main ethical pressures are present here, list them, numbering them 1 through 4, and cite sections of the application supporting your answer with each one. Explain whether each is being handled ethically or unethically and support your position.
List the components of the CPOS model of job design, and explain each component.
What is a job description, and what information should you find contained in one? Be specific.
What is a job specification and what information should you find contained in one? Be specific.
What are the different types of interviewers?
What threats to accurate appraisals exist? Explain each in your own words.
What is career management?
What is a job analysis? How is a job analysis conducted for a new position? How is a job analysis conducted for an existing position?
List and define the five components of the job characteristics model of job design.
How does task difficulty fit into job design?
Explain the three-factor model of job design.
Now looking at what is happening so far in August; Juanita seems to need your help identifying the problems with Larry’s evaluation of Dillon. There are three problems; identify them, explain what they are in you own words, and support each with examples from this scenario.
What two concepts are Juanita and Larry talking about here? After you identify both concepts here list what is typically found in both of the documents Juanita and Larry are talking about producing.
Dillon is so unhappy that he is planning on protesting his evaluation. List the steps in the process he should follow and how he should behave. Note: your answer can not be something like, “he should go to the human resources department and follow their procedures.” Detail is needed.
1. How will you proceed? Draw up a list of the minimum you will accept and another list of what you really want. Then draw up a list that you will present at the second meeting. 2. What type of interviewer is the brother-in-law? How should you respond to him? What type is the partner? How should
Provides the opportunity to analyze appraisal threats and a response to them?
Describe the characteristics of, and differentiate between, functional, geographic, customer, product, and matrix organization structures.
Describe the features of horizontal, learning, virtual, liberation management, and egalitarian organizational structures.
List the advantages and disadvantages of functional, geographic, customer, product, and matrix organization structures.
List the advantages and disadvantages of horizontal, learning, virtual, liberation management, and egalitarian organization structures.
What is reengineering, and what is its goal?
Explain the concept of using core competency design.
What is the span of control principle?
What span of control factor is involved here? Explain/define this factor. Given the situation should the span of control be larger or should it be smaller than usual?
1. Attempt to draw the new Finance Department and the Hickory Handles organization chart as Mr. Whiteshirt has described it.2. What problems exist with Mr. Whiteshirt’s concept?
1. Which three chapter concepts is Darius proposing? Define each, and cite your evidence from this discussion. Which two would be violating organizational principles? Explain how.2. Which three chapter concepts is Grace proposing? Define each, and cite your evidence from this discussion. Which two
Provides an opportunity to assess the principles of organizing?
What management principle is involved here? How should this principle be properly applied?
What span of control factor is involved here? Explain/define this factor. Given the situation should the span of control be larger or should it be smaller than usual? Discuss.
How can we differentiate between good management and poor management?
What are the steps in the TQM process?
Describe strategies for coping with being managed?
Why is it important for you as a worker to do the best job you can?
Top management has called in a consultant for the area you work in. What action should you take to protect yourself and your interests?
Describe the managerial working environment?
Define the management principles and describe their effect on the working environment.
List and describe the types of decisions managers make.
List and describe the characteristics of classical management.
List and describe the characteristics of behavioral management.
What is the significance of the management continuum?
1. Lenny and Carlton’s problem involves which one of the four functions of management?2. What two managerial resources are involved here?3. There are eight managers here. Three make particular kinds of decisions; who are they, and what type of decisions do they make? That leaves one, the best
Evaluate the following statement: “Formal groups, by their very nature, restrict our freedom. This would be a far better world in which to live and work if formal groups didn’t exist.”
Explain how informal groups utilize the grapevine.
Summarize the advantages and deficiencies of group decision making.
What is anti-synergy, and what can be done to counteract it?
What are the usual guidelines that should be applied to brain storming sessions?
Summarize the suggestions for conducting and participating in interviews?
It has been said that informal groups help individuals satisfy their psychological and social needs. How might an informal group have the reverse effect; that is, create dissatisfaction in an individual group member?
Describe group member characteristics.
List, describe, and differentiate between two group formation models?
What are social norms? In what ways might they make a supervi sor’s job easier? More difficult?
List and describe methods for maximizing team efforts?
What classification of group is that formed by Lakshmi, Valsilisa, Javier, and Dwayne? How did you reach this conclusion?
Is this technique generally a good idea or a bad idea? Why is it considered good or why is it bad?
What concept could explain Merl’s group doing well with the TQM project but in helping him they are doing little, so little Merl thinks he would be better off without them?
Finally, look at Merl’s meetings. Focus on the chapter section concerning clarifying the responsibilities of the attendees. Merl does do some things right, but he has missed some points here too. Make a list of at least three suggestions you have from this section that could improve his meetings.
1. Who is the devil’s advocate, and what makes you believe that? 2. Who has role ambiguity, role conflict, and role overload? Support your answers with examples. 3. What one factor increases the cohesiveness and attractiveness of this group, and what two factors decrease the cohesiveness and
1. What team selection mistakes did Bob make?2. What should Bob have done with the team two months before the first meeting?3. What should Bob have done before the first meeting the team had without him?4. What should Bob do now?
Looking at the agenda, what kind of a meeting is this (Hint: find a term from the book) and is this kind of meeting generally a good thing or a bad thing? Why is it considered good or why is it bad?
Should an individual member of an organization be expected to conform to all of its standards and policies? Explain.
What is meant by the term organizational politics? Do you feel that it is a favorable part of organizational life?
Why is it considered politically astute to be supportive of your boss?
There are rational influencers, ingratiators, and those using the never-ending approach. Which is it be better to be and why? Which one should you avoid and why?
List and define the components of self-management?
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