Organizational Behavior Improving Performance and Commitment in the Workplace 3rd edition Jason Colquitt, Jeffery LePine, Michael Wesson - Solutions

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Why do organizational structures differ, and what is the difference between a mechanistic structure and an organic structure?
What are the behavioral implications of different organizational designs?
Do you think Jamie Dimon was wrong or justified in seeking help for JP Morgan Chase? Why?
Why do you think board structure doesn’t appear to matter to corporate performance?
What is organizational culture, and what are its common characteristics?
What are the functional and dysfunctional effects of organizational culture?
What does this story tell you about the effect of top management on organizational culture?
Why do you think Bank of America’s and MBNA’s cultures appeared to mesh rather than clash?
How much of the smooth transition, if any, do you think comes from both companies glossing over real differences in an effort to make the merger work?
If Toyota is not the cause of unintended acceleration, why was it blamed for it?
What factors create and sustain an organization’s culture?
If you were the CEO of Toyota when the story was first publicized, how would you have reacted?
How is culture transmitted to employees?
How can an ethical culture be created?
What is a positive organizational culture?
What are the characteristics of a spiritual culture?
How does national culture affect what happens when an organizational culture is transported to another country?
What are the most useful methods of initial selection?
Do you think organizations should be allowed to investigate applicants’ credit histories in the hiring process? Why or why not?
Do you think Seamon’s Joey Price was within her rights to reject the applicant with the poor credit history? Do you think this candidate’s financial problems might be job relevant?
Are there potential drawbacks to eliminating conventional performance appraisal systems? What systems would need to be put in place to replace formal appraisals?
Would you feel comfortable providing others with performance feedback? What are some of the possible reasons managers often prefer not to give employees critiques of their performance?
What are two ways in which modern-day workers might become slaves?
How might an employer seek to determine whether the individuals hired through agencies are in indentured servitude?
What are the most useful methods of substantive selection?
What is contingent selection?
What are the similarities and differences among the four main types of training?
What are the similarities and differences between formal and information training methods?
What are the similarities and differences between on-the-job and off-the-job training?
What are the methods of performance evaluation?
How can managers improve performance evaluations?
What are the various roles of HR in organizations?
What is the difference between planned and unplanned change?
Do you think either party behaved unethically in this case?
If you shared Devereaux’s views, would you have handled the situation differently? How?
Drawing on Kotter’s eight-step plan for implementing change, how might WPAC have handled its planned change differently?
What factors are most likely to change when a company grows very rapidly, as Starbucks did? How can these changes threaten the culture of an organization?
Why might this type of radical change process be easier for Starbucks to implement than it would be for other companies?
A great deal of the return to an original culture has been credited to Howard Schultz, who acted as an idea champion. Explain how Schultz’s efforts to change the Starbucks culture fit with our discussion of culture change earlier in the chapter.
What made the Japanese electronics industry initially successful?
What forces act as sources of resistance to change?
Why is the Japanese electronics industry no longer a success story?
What are the four main approaches to managing organizational change?
How can managers create a culture for change?
What are the possible sources of stress?
What are the consequences of stress?
What are the individual and organizational approaches to managing stress?
Assuming you possessed the right technical skills, would a job at Facebook be appealing to you? What would be the most important positives associated with the position, in your view? What would be the most important negatives?
Think again about the worst coworker you’ve ever had—the one who did some of the things listed in Table 1-1. Think about what that coworker’s boss did (or didn’t do) to try to improve his or her behavior. What did the boss do well or poorly? What would you have done differently, and which
Create a list of the most successful companies that you can think of. What do these companies have that others don’t? Are the things those companies possess rare and inimitable? What makes those things difficult to copy?
Think of something that you “know” to be true based on the Method of Experience, the Method of Intuition, or the Method of Authority. Could you test your knowledge using the Method of Science? How would you do it?
1. Which of the following two positions do you agree with most: communication on the Internet should be made more anonymous, or communication on the Internet should be made more identifiable. 2. If you were the CEO of Facebook, would you make information about users private by default, or shareable
1. Is there something unethical about Apple’s “black card strategy”, or does it merely represent good, hard-nosed business? 2. Should Apple offer different training content for employees recruited through the black card strategy? How might their job satisfaction differ from employees who are
1. In terms of the resource view of the term, what does the fall of Myspace have to say about the importance of inimitability? What explains Myspace’s lack of inimitability? 2. How did numerous small decisions shape the rise and fall of Myspace?
Describe the job that you currently hold or hope to hold after graduation. Now look up that job in O*NET’s database. Does the profile of the job fit your expectations? Are any task behaviors missing from O*NET’s profile?
Describe a job in which citizenship behaviors would be especially critical to an organization’s functioning and one in which citizenship behaviors would be less critical. What is it about a job that makes citizenship more important?
Consider how you would react to 360 degree feedback. If you were the one receiving the feedback, whose views would you value most: your manager’s or your peers’? If you were asked to assess a peer, would you want your opinion to affect that peer’s raises or promotions?
1. Why do you think Frito-Lay initially focused so much on sales results as the key indicator of job performance for route sales representatives? What are the features of this job that seem to make it appropriate for a results-based approach to job performance? 2. Describe the advantages and
1. Consider Best Buy’s Results Only Work Environment. What are its major strengths and weaknesses? 2. Describe the types of performance that ROWE overlooks. What are the likely consequences of overlooking these aspects of performance in performance evaluations, both to the employee and to the
1. What specific dimension of John Duffield’s job performance does Patrick Evershed complain about? How does Mr. Duffield’s behavior likely affect Mr. Evershed and the organization? 2. Do you think Mr. Duffield believes that he is contributing negatively to the organization? What belief does
Which type of organizational commitment (affective, continuance, or normative) do you think is most important to the majority of employees? Which do you think is most important to you?
Describe other ways that organizations can improve affective, continuance, and normative commitment, other than the strategies suggested in this chapter. How expensive are those strategies?
Consider times when you’ve reacted to a negative event with exit, voice, loyalty, or neglect. What was it about the situation that caused you to respond the way you did? Do you usually respond to negative events in the same way, or does your response vary across the four options?
Can organizations use a combination of monitoring and punishment procedures to reduce psychological and physical withdrawal? How might such programs work from a practical perspective? Do you think they would be effective?
Can you think of reasons the increased diversity of the workforce might actually increase organizational commitment? Why? Which of the three types of commitment might explain that sort of result?
Studies suggest that decades of downsizing have lowered organizational commitment levels. Can you think of a way that an organization can conduct layoffs without harming the commitment of the survivors? How?
1. In general, do you think the end of the shuttle program will have a bigger effect on the organizational commitment of direct NASA employees, or employees of contractors who do work with NASA? Why do you feel that way? 2. Consider the factors that ATK uses in its statistical models to identify
1. What could Accenture do to reduce the number of consultants who leave to work for client firms? Would those strategies have any unintended drawbacks? 2. Can you think of any “silver linings” for Accenture when consultants do leave to work for clients? Can such situations benefit the firm in
1. Consider the impact that this job crisis might have on the long-term organizational commitment of the younger generation. Can you make an argument that the crisis could have long term effects on all three forms of commitment? 2. The article discusses the merits of training, or retraining. What
Which of the values in Table do you think are the most important to employees in general? Are there times when the values in the last three categories (altruism, status, and environment) become more important than the values in the first five categories (pay, promotions, supervision, coworkers, the
What steps can organizations take to improve promotion satisfaction, supervision satisfaction, and coworker satisfaction?
Consider the five core job characteristics (variety, identity, significance, autonomy, and feedback). Do you think that any one of those characteristics is more important than the other four? Is it possible to have too much of some job characteristics?
We sometimes describe colleagues or friends as “moody.” What do you think it means to be “moody” from the perspective of Figure?
Consider the list of positive and negative emotions in Table. Which of these emotions are most frequently experienced at work? What causes them?
1. If you worked in the Longmeadow plant, how much of your job satisfaction would be derived from Hasbro’s mission and products, and how much of it would depend on your specific tasks? 2. As Hasbro invests $40 million in the Longmeadow plant, what could they do to increase the job satisfaction of
1. What do you think of “The Offer” as a strategy for maximizing job satisfaction?2. Could that strategy be used at other organizations, or does it require the sort of “quirky environment” that Zappos emphasizes?3. As the profile of Zappos increases, and as the notoriety of “The Offer”
1. When Goose Stewart reflects on his time as a coal miner, he seems to have high levels of job satisfaction. What could explain that, considering the dangerous and tough conditions associated with the job? 2. If you were a Massey employee that was now working for Alpha, how might your job
Prior to reading this chapter, how did you define stress? Did your definition of stress reflect stressors, the stress process, strains, or some combination?
Describe your dream job and then provide a list of the types of stressors that you would expect to be present. Is the list dominated by challenge stressors or hindrance stressors? Why do you think this is?
Think about the dream job that you described in the previous question. How much of your salary, if any at all, would you give up to eliminate the most important hindrance stressors? Why?
1. Describe how the work that’s done at Google can result in employees feeling both very stressed and also very positive about their work and the company. In what way do these effects depend on Google being able to hire the “right” kind of employees? 2. Describe the different ways that the
1. In what ways does Humana’s Freewheeling’ program influence the various parts of the stress process? 2. Describe how employees might use the Freewheeling’ program in the coping process. How might the program as a coping mechanism have both positive and negative consequences? 3. Do you
1. In what ways does Corina Cotenescu use Bikram yoga to manage her stress? 2. In your opinion, should organizations encourage employees to take yoga to manage their stress?
Assume that you were working on a group project and that one of your teammates was nervous about speaking in front of the class during the presentation. Drawing on Figure, what exactly could you do to make your classmate feel more confident?
Consider the five strategies for fostering goal commitment (rewards, publicity, support, participation, and resources). Which of those strategies do you think is most effective? Can you picture any of them having potential drawbacks?
How do you tend to respond when you experience overreward and underreward inequity? Why do you respond that way rather than with some other combination in Figure?
Think about a job that you’ve held in which you felt very low levels of psychological empowerment. What could the organization have done to increase empowerment levels?
1. As an American Express employee, how would you feel about having a significant part of your bonus tied to customers’ willingness to recommend the company to a friend? What are the upsides of that approach and what are the downsides? 2. Which of American Express’s Relationship Care strategies
1. As an Enterprise employee, would you be motivated by bonuses for signing up customers for supplemental liability protection? Why or why not? 2. Would you be motivated by making promotions contingent on your branch’s ESQi score? Why or why not? 3. Consider these two practices in the context of
1. What does Steve Perlman seem motivated by? What needs do his actions attempt to fulfill, and what kinds of outcomes does he seem to pursue? 2. Other than his stint at Apple, Perlman seems to have completed most of his work outside of a traditional corporate environment. How could companies
Which would be more damaging in organizational life--being too trusting or not being trusting enough? Why do you feel that way?
Consider the three dimensions of trustworthiness (ability, benevolence, and integrity). Which of those dimensions would be most important when deciding whether to trust your boss? What about when deciding whether to trust a friend? If your two answers differ, why do they?
Putting yourself in the shoes of a manager, which of the four justice dimensions (distributive, procedural, interpersonal, informational) would you find it most difficult to maximize? Which would be the easiest to maximize?
Which component of ethical decision making do you believe best explains student cheating: moral awareness, moral judgment, or moral intent? Why do you feel that way?
1. If you lived near a Whole Foods, and were looking for a summer or entry-level job, how would you view the company’s “conscious capitalism” philosophy? Would it affect your decision about shopping there, or applying for a job? In what way?2. Can you think of other companies that would be
1. Do you agree with Nike’s decision to downplay “green” issues when marketing their shoes? Why or why not? 2. Assuming price and quality are both acceptable; to what degree do you consider the ethical reputation of a company when buying a product or service? 3. Does it seem like Nike is
1. Is downloading music for free off the internet “unethical” or “immoral”? How many students currently do it, or have done it within the past several months? 2. The article notes that Americans tend to “own” their music (either with physical CD’s or songs bought through iTunes)
In your current or past workplaces, what types of tacit knowledge did experienced workers possess? What did this knowledge allow them to do?
Companies rely on employees with substantial amounts of tacit knowledge. Why do companies struggle when these employees leave the organization unexpectedly? What can companies do to help ensure that they retain tacit knowledge?

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Organizational Behavior Improving Performance and Commitment in the Workplace 3rd edition Jason Colquitt, Jeffery LePine, Michael Wesson - Solutions

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