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organizational behavior
Organizational Behavior Science The Real World and You 8th edition Debra L. Nelson, James Campbell Quick - Solutions
Discuss diversity and creativity in teams.
Have you ever felt peer pressure to act more in accordance with the behavioral norms of a group? Have you ever engaged in a little social loafing? Have you ever lost your head and been caught up in a group's destructive actions?
Name a company that successfully uses teamwork and empowerment. What has that company done that makes it so successful in this regard? Has its team approach made a difference in its performance? How?
Name a person you think is a particularly good team member. What makes him or her so? Name a person who is a problem as a team member. What makes this person a problem?
Think about your current work environment. Does it use QCs or self-managed teams? What are the barriers to teamwork and empowerment in that environment? What elements of the environment enhance or encourage teamwork and empowerment? (If you do not work, discuss this question with a friend who does.)
Develop an oral presentation about what the most important norms of behavior should be in an academic community and workplace. Be specific. Discuss how these norms should be established and reinforced.
Is design manager Nikki Brush a part of a group or part of a work team? Explain the difference.
What changes in technology made it possible for designer Nikki Brush to be a member of Holden’s work teams while she was an outside freelancer?
What are the potential disadvantages of teams for Holden’s apparel designers? What can managers do to help minimize these downsides?
1. Describe the attributes that contribute to the success of virtual teams and those that contribute to the failure of virtual teams.2. Discuss the extent to which the characteristics of well-functioning, effective groups overlap the attributes that contribute to the success of virtual teams. 3.
Compare the garbage can model with the bounded rationality model. Compare the usefulness of these models in today's organizations.
What are the individual and organizational influences on creativity?
What are the individual and organizational foundations of empowerment and teamwork?
Describe the advantages and disadvantages of group decision making.
Describe the symptoms of groupthink, and identify actions that can be taken to prevent it.
Why is identification of the real problem the first and most important step in the decision-making process? How does attribution theory explain mistakes that can be made as managers and employees work together to explain why the problem occurred?
How can organizations effectively manage both risk taking and escalation of commitment in the decision-making behavior of employees?
What are some organizations that use expert systems? Group decision support systems? How will these two technologies affect managerial decision making?
Did Plant Fantasies owner Teresa Carleo use the rational decision-making process to launch Plant Fantasies? Explain.
List an example of a programmed decision at Plant Fantasies. Identify a non programmed decision at Plant Fantasies.
How might managers at Plant Fantasies conduct the final feedback and follow up stages of the decision-making process when installing a new garden for a client?
1. What are the key decisions that Andrew Mason has made during Groupon’s brief history? How have these decisions influenced Groupon’s evolution as an Internet-based business?2. How would you describe the decisions identified in your response to question 1 in terms of programmed and non
What are the five types of power according to French and Raven? What are the effects of these types of power? What is information power?
What are the functional sources of power?
Distinguish between personal and social power. What are the four power-oriented characteristics of the best managers?
According to Rosabeth Moss Kanter, what are the symbols of power? The symptoms of powerlessness?
What are some of the characteristics of an effective relationship between you and your boss?
Why is it hard to determine if power has been used ethically?
How does attribution theory explain the reactions supervisors can have to influence tactics? How can managers prevent the negative consequences of political behavior?
What forms of interpersonal power do these individuals possess?
Identify Kanter’s symbols of power that are evident at Barcelona Restaurant Group.
1. What forms of interpersonal power does Larry Ellison use and how does he use them?2. How do the two faces of power relate to Larry Ellison’s actions?3. Does Larry Ellison use power ethically? Explain your answer.4. What influence tactics does Larry Ellison use? How does he use these influence
Define leadership and followership. Distinguish between formal leadership and informal leadership.
Discuss transformational, charismatic, and authentic leadership. Would you expect these styles of leadership to exist in all cultures? Differ across cultures?
Describe the differences between autocratic and democratic work environments. How do they differ from a laissez-faire workplace?
Describe the middle-of-the-road manager, authority-compliance manager, country club manager, team manager, and impoverished manager.
Describe the alternative decision strategies used by a leader in the Vroom-Yetton-Jago normative decision theory.
Compare House’s path-goal theory of leadership with the Situational Leadership model.
Describe alienated followers, sheep, yes people, survivors, and effective followers.
Do you (or would you want to) work in an autocratic, democratic, or laissez-faire work environment? What might be the advantages and disadvantages of each?
Is your supervisor or professor someone who is high in concern for production and people? What is his or her Leadership Grid style?
What decision strategies does your supervisor use to make decisions? Are they consistent or inconsistent with the Vroom-Yetton-Jago model?
Where does Heidi Ganahl’s leadership fall on the Leadership Grid discussed in the chapter? Explain.
In what way is Heidi Ganahl’s leadership transformational, charismatic and visionary? Give examples.
What is the difference between a manager and a leader, and how has Heidi Ganahl’s role shifted towards leadership and away from management as the organization has grown?
1. In what ways is Ingvar Kamprad a manager? In what ways is he a leader?2. Describe the nature of followership that Kamprad seems to have encouraged at IKEA.3. Using the Leadership Grid and its underlying leader behaviors of ‘concern for results’ and ‘concern for people,’ explain the
Discuss the differences between functional and dysfunctional conflict. Why should a manager understand conflict?
Discuss the four major forms of conflict in organizations.
What are the most effective techniques for managing conflict at work? What are some ineffective techniques?
Identify and discuss five styles of conflict management.
Would you characterize the conflict evident at Barcelona Restaurant as functional or dysfunctional? Explain.
What forms of conflict are on display at Barcelona? What structural and personal factors are likely causes of this conflict?
Which of the five styles of conflict management mentioned in the chapter best characterizes interactions at Barcelona?
1. Dealing with dissatisfied and disgruntled customers is, perhaps, one of the greatest sources of conflict for retailers. Is Nordstrom’s approach to customer service and customer relationship management an appropriate way to defuse or prevent potential conflict situations? Explain the reasoning
1. How would you describe Charles Best’s approach to leadership?2. What type(s) of followers would work well with Charles Best? What type(s) of followers would not work well with Best?3. Why is effective communication essential for the operational success of Donors Choose?4. How does
Describe six patterns of working that have been studied in different countries.
Describe four traditional approaches to the design of work in America.
Identify and define the five core job dimensions and the three critical psychological states in the Job Characteristics Model.
What are the salient features of the social information processing (SIP) model of job design?
List the positive and negative outcomes of the four job design approaches considered by the interdisciplinary framework.
How do the Japanese, German, and Scandinavian approaches to work differ from one another and from the American approach?
Describe the key job design parameters considered when examining the effects of work design on health and well-being.
Is there ever one best way to design a particular job?
What should managers learn from the traditional approaches to the design of work used in the United States?
Is it possible for American companies to apply approaches to the design of work that were developed in other countries?
What is the most important emerging issue in the design of work?
Read about new approaches to jobs, such as job sharing. Prepare a memo comparing what you have learned from your reading with one or more approaches to job design discussed in the chapter. What changes in approaches to jobs and job design do you notice from this comparison?
Interview an employee in your organization or another organization and develop an oral presentation about how his or her job could be enriched. Make sure you ask questions about all aspects of the employee’s work (e.g., what specific tasks are done and with whom the employee interacts on the job).
How do the tasks of managers and camp counselors differ at Camp Bow Wow?
How does Camp Bow Wow utilize a form of job rotation to keep camp counselors satisfied with their jobs?
Using the job characteristics model, explain why the employees of Camp Bow Wow love their jobs.
1. How can employees benefit from alternative work arrangements? How can employers benefit from alternative work arrangements? 2. What are some of the possible negative outcomes for employers and/or employees regarding alternative work arrangements?3. What types of factors are influencing
Describe the six basic dimensions of organizational design.
Discuss five structural configurations from the chapter.
Discuss the effects of the four contextual variables on the basic design dimensions.
Identify four forces that are reshaping organizations today.
Discuss the nature of emerging organizational structures.
List four symptoms of structural weakness and five unhealthy personality–organization combinations.
Who are your organization’s competitors? What changes do you see in IT where you work?
Interview an administrator in your college or university about possible changes in size (Will the college or university get bigger? Smaller?) and technology (Is the college or university making a significant investment in IT?). What effects does the administrator anticipate from these changes? Be
How did Ryan Smith determine whether his company needed a mechanistic structure with a tall vertical hierarchy or an organic one involving free-flowing partnerships?
What are the advantages and disadvantages of Modern Shed’s organizational structure?
Give an example of how Modern Shed’s structure enables fast response to rapidly changing market opportunities.
1. What are the key structural issues that Alan Mulally encountered as the incoming President and CEO of Ford Motor Company?2. How has Alan Mulally addressed the structural issues identified in the previous question?3. Explain the context that Ford’s strategic goals provide for the design of its
Explain the three levels of organizational culture. How can each level be measured?
Describe five artifacts of culture and give an example of each.
Explain three theories about the relationship between organizational culture and performance. What does the research evidence say about each one?
How can leaders shape organizational culture?
Describe the three stages of organizational socialization. How is culture communicated in each stage?
What can managers do to develop a global organizational culture?
How can managers assess the organizational culture? What actions can they take to change the organizational culture?
Name a company with a visible organizational culture. What do you think are the company’s values? Has the culture contributed to the organization's performance? Explain.
Name a leader you think manages organizational culture well. How does the leader do this? Use Schein’s description of how leaders reinforce culture to analyze the leader’s behavior.
Suppose you want to change your organization’s culture. What sort of resistance would you expect from employees? How would you deal with this resistance?
Given Schein’s three levels, can we ever truly understand an organization's culture? Explain.
To what extent is culture manageable? Changeable?
What aspects of Camp Bow Wow’s corporate culture are visible and conscious? What aspects are invisible and unconscious?
Why did Camp Bow Wow have to change its culture when it became a national franchise?
What impact does Heidi Ganahl’s story have on employees at Camp Bow Wow?
1. What purpose does culture serve for an organization? 2. Describe the Mayo Clinic’s culture from the perspective of espoused values and enacted values. 3. Using the perspective of the functions of organizational culture, explain the impact of Mayo’s values and ideals. 4. What role has the
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