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information technology management
Information Technology For Management Improving Strategic And Operational Performance 8th Edition Efraim Turban Linda Volonino - Solutions
1. Distinguish between ERP and SCM software. In what ways do they complement each other? Why should they be integrated?
4. How have DHMC’s inventory management problems been solved?Dartmouth–Hitchcock Medical Center (DHMC) is a large medical complex in New Hampshire, with hospitals, a medical school, and over 600 practicing physicians in its many clinics.DHMC was growing rapidly and was encountering a major
3. Why does inventory management matter to DHMC?Dartmouth–Hitchcock Medical Center (DHMC) is a large medical complex in New Hampshire, with hospitals, a medical school, and over 600 practicing physicians in its many clinics.DHMC was growing rapidly and was encountering a major problem in the
2. What factors or practices contributed to those problems?Dartmouth–Hitchcock Medical Center (DHMC) is a large medical complex in New Hampshire, with hospitals, a medical school, and over 600 practicing physicians in its many clinics.DHMC was growing rapidly and was encountering a major problem
1. What were DHMC’s medical supplies distribution problems?Dartmouth–Hitchcock Medical Center (DHMC) is a large medical complex in New Hampshire, with hospitals, a medical school, and over 600 practicing physicians in its many clinics.DHMC was growing rapidly and was encountering a major
5. Why is real-time reporting and trusted data critical to SunWest?SunWest Foods is California’s second-largest rice and wild rice producer, milling up to 80 tons per hour at seasonal peaks.In 2010, SunWest employed a base of 100 staff in three processing/warehouse locations in Biggs, California,
4. What functional areas have benefited from the integrated IS solution?SunWest Foods is California’s second-largest rice and wild rice producer, milling up to 80 tons per hour at seasonal peaks.In 2010, SunWest employed a base of 100 staff in three processing/warehouse locations in Biggs,
3. Explain the waste at SunWest prior to integration. Why was there so much waste?SunWest Foods is California’s second-largest rice and wild rice producer, milling up to 80 tons per hour at seasonal peaks.In 2010, SunWest employed a base of 100 staff in three processing/warehouse locations in
2. Prior to integration, why did SunWest have fragmented ISs?SunWest Foods is California’s second-largest rice and wild rice producer, milling up to 80 tons per hour at seasonal peaks.In 2010, SunWest employed a base of 100 staff in three processing/warehouse locations in Biggs, California, and a
1. Why were multiple data entries of the same data necessary?SunWest Foods is California’s second-largest rice and wild rice producer, milling up to 80 tons per hour at seasonal peaks.In 2010, SunWest employed a base of 100 staff in three processing/warehouse locations in Biggs, California, and a
7. Examine the capabilities of the following financial software packages:TekPortal (from teknowledge.com), Financial Analyzer (from oracle.com), and Financial Management (from sas.com). Prepare a report comparing the capabilities of the software packages.8. Review salesforce.com.What functional
6. Visit techsmith.com/camtasia/features.asp and take the product tour. Do you think it is a valuable tool?
5. Enter sas.com/solutions/profitmgmt/brief.pdf and download the brochure on profitability management. Prepare a summary.
4. Visit sas.com and access revenue optimization there.Explain how the software helps in optimizing prices.
3. Finding a job on the Internet is challenging; there are almost too many places to look.Visit the following sites:careerbuilder.com, craigslist.org, LinkedIn.com, careermag.com, hotjobs.yahoo.com, jobcentral.com, and monster.com.What do these sites provide you as a job seeker?
2. Search for an explanation of EOQ. Explain the formula.
1. Find free accounting software online. Download the software and try it. Write a report on your findings.
4. Analyze the financial crisis of 2008. In your opinion, what roles did IT play to accelerate the crisis? Also, how did IT help to rectify some of the problems? Be specific.
3. Each group investigates an HR software vendor (Oracle, SAP, Lawson Software).The group prepares a list of all HR functionalities supported by the software.Then each group makes a presentation to convince the class that its vendor is the best.
2. The class is divided into groups of four. Each group member represents a major functional area:production/operations management, sales/marketing, accounting/finance, or human resources. Find and describe several examples of processes that require the integration of functional information systems
1. Each group should visit (or investigate) a large company in a different industry and identify its channel systems. Then find out how IT supports each of those components. Finally, suggest improvements in the existing channel system that can be supported by IT technologies and that are not in use
4. Visit secondlife.com and find an island that interests you.For accountants, we suggest looking at the “CPA Island.”Make a list of 10 major activities conducted on the site.
3. Visit Teradata Student Network and find the assignment regarding Advent Technology. Use the MicroStrategy Sales Force Analysis Module and answer the questions about sales at Advent.
2. Visit Teradata Student Network and find the podcast titled “Best-Practice Enterprise Risk Management” (by R. M. Mark).View the presentation and write a report on how IT can help a company with its risk management.
1. Review the Dartmouth-Hitchcock Medical Center case, which is found at the end of this chapter. Assume that RFID tags cost 5 cents each. How might use of RFID tags change the supply chain management? Would the new system at the medical center still be needed?Explain your analysis. Write a report
11. Discuss the need for sharing data among functional areas.
10. Investigate the role of the Web in HR management.
9. What are the risks of JIT?
8. Describe waste and give three examples.
7. What is the objective of EOQ?
6. What is the value of lean manufacturing?
5. Discuss the role IT plays in auditing.
4. Discuss how IT facilitates the capital budgeting process.
3. Describe how XBRL can help financial institutions.
2. Which functional areas are related to payroll, and how does the relevant information flow?
1. Explain Robert Anthony’s management hierarchy.
5. How might these organizations utilize social media metrics to evaluate the effectiveness of their efforts?If you were to step back and look at most charitable and notfor-profit organizations (NPOs), one thing you’d notice is that almost all of them try, in some way, to make a positive
4. How has Netsquared leveraged the unique features of Second Life? What benefits does this approach offer to traditional ways of accomplishing the same thing?If you were to step back and look at most charitable and notfor-profit organizations (NPOs), one thing you’d notice is that almost all of
3. Many NPOs, NGOs, and government agencies serve the poor and disadvantaged, many of whom have limited access to the Internet. Identify some ways that social media might still be an important tool for these groups.If you were to step back and look at most charitable and notfor-profit organizations
2. Describe the different “audiences” NPOs might try to reach using social media.If you were to step back and look at most charitable and notfor-profit organizations (NPOs), one thing you’d notice is that almost all of them try, in some way, to make a positive contribution to the local,
1. Why is social media a particularly attractive alternative to traditional communication methods for NPOs?If you were to step back and look at most charitable and notfor-profit organizations (NPOs), one thing you’d notice is that almost all of them try, in some way, to make a positive
4. All things considered, do you think Starbucks took the right approach in using social media to engage its customers?Since the first Starbucks opened in 1971, the Seattle-based company has grown into an international powerhouse with 15,000 stores in 50 countries. The typical Starbucks store
3. What are the chief concerns voiced by critics of mystarbucksidea.com? Do you think they are valid?Since the first Starbucks opened in 1971, the Seattle-based company has grown into an international powerhouse with 15,000 stores in 50 countries. The typical Starbucks store serves drip-brew
2. What are the key elements of Starbucks’ crowdsourcing site? How are they more than just an electronic suggestions box?Since the first Starbucks opened in 1971, the Seattle-based company has grown into an international powerhouse with 15,000 stores in 50 countries. The typical Starbucks store
1. Visit mystarbucksidea.com and look around the site. What is your overall impression? Do you think the company is sincere in its approach to identifying new products and services?Since the first Starbucks opened in 1971, the Seattle-based company has grown into an international powerhouse with
5. Using a search engine, identify a list of Web 3.0 companies.Prepare a brief report that describes three or four of these firms and specifically identify the characteristics or capabilities that associate them with the new Semantic Web described in the chapter.
4. Create an account on delicious.com, the social bookmarking site. Actively use it to tag and categorize Web pages that you want to remember for future viewing. Use the search engine on delicious to find pages that other users have tagged. Compare the effectiveness of your searches to similar
3. Using a search engine, find four examples of mashup applications. Prepare a report describing each one. If possible, identify the Web site(s) the data is pulled from to create the application.
2. Visit the LinkedIn page for college graduates:grads.linkedin.com/. Using the information on this page, create a LinkedIn account and begin building your professional network. Search the Internet for additional tips on using LinkedIn to find jobs and prepare a brief report on your findings.
1. Set up an account on Twitter.com. Also, download Tweetdeck, a useful interface for Twitter. Identify and“follow” people who seem to be sending messages that are of interest to you. Prepare a report on your experiences.Evaluate Twitter as a tool for social networking.
5. Have each member of your team identify a social media monitoring service and explore the kind of information that companies like these can collect.Working together, prepare a report outlining the kind of data that is available to companies that want to know if their social media activities are
4. Using online sources, have two teams research each side of the net neutrality debate. In class, each team should make a 5- to 10-minute presentation to support its position. At the end of the presentations, allow the rest of the class to ask questions. Conduct a vote to see which team made the
3. Have each team identify a topic on Wikipedia that it feels could be updated or enhanced with additional information. Conduct research using credible sources and carefully make editorial changes to the Wikipedia page. Report back to the class on your experience.
2. Form a team of four or five people willing to set up accounts on Second Life, the virtual world SNS. Spend a week learning to control your avatar and interacting with your team members in the virtual world. Prepare a report or presentation on your experiences.
1. It seems like everyone is on Facebook, but there are other popular social networking services. Divide the class into teams of four or five students. Have each team create accounts on a lesser known SNS. For a period of one week, team members should interact on the new SNS and prepare a brief
6. Prepare a report on the economic activity that takes place on Second Life. Describe how people make money in the virtual world and identify the opportunities and challenges associated with making a living in Second Life.
5. Set up an account on two different RSS readers and use them to subscribe to some blogs that are of interest to you. Prepare a report or presentation comparing the strengths and weaknesses of each application.
4. Using Google’s blog search tool, identify some active blogs on a topic of interest to you. Leave comments in the response section (if available). See if the blog author or other readers reply.
3. If you are a member of Facebook and have over 100“friends,” use the social graph application to map out your Facebook network. See if you can identify any patterns or groupings that occur.
2. Visit youtube.com/user/SearchStories and watch some Google Search Stories made by others.Then, using the tools on the site, make one of your own. Have fun and be creative. Share with your class.
1. Using online sources, research Facebook’s open graph initiative. Make a list of pros and cons regarding these changes from the viewpoint of a Facebook user.
8. How will concern for individual privacy affect the growth and expansion of social networking services and other Social Web applications?
7. What role might artificial intelligence play in the Semantic Web? How will AI tools be helpful in the future?
6. Describe the fundamental changes that need to take place before the Semantic Web concept becomes widespread.
5. How will the Social Web and individual user expectations for communication shape the workplace of the future?What are some specific ways in which managers or business leaders will have to adjust to this new environment?
4. Is there really any meaningful difference between Web 2.0 and Enterprise 2.0?
3. Describe why it is increasingly difficult to neatly categorize Web sites as purely blogs, social network services, sharing sites, wikis, and so on.
2. Compare the methods that companies used to communicate with their customers using the broadcast model vs.ways that companies can have conversations with their customers using Web 2.0 tools.
1. Explain some of the fundamental differences between Web 1.0 and Web 2.0.
4. Why is it important for charitable organizations to integrate their mobile giving campaigns with traditional and social media communications? Since 2008, many charities have employed a novel approach to raising money in response to natural disasters and other emergencies. M-donations involve the
3. Do you think it is reasonable for organizations that facilitate mobile giving to charge setup fees and transaction fees to charitable organizations? Are the fees discussed in the case reasonable? Explain your answer. Since 2008, many charities have employed a novel approach to raising money in
2. Why do some people find it easier to make mobile donations compared with traditional methods of giving? Since 2008, many charities have employed a novel approach to raising money in response to natural disasters and other emergencies. M-donations involve the use of mobile devices, usually cell
1. What changes in the behavior of mobile device users has led to the increase in mobile donations from Hurricane Katrina in 2005 to the Haitian earthquake in 2010? Since 2008, many charities have employed a novel approach to raising money in response to natural disasters and other emergencies.
5. How can Starbucks take mobile commerce to the next level?What more can it do to engage the mobile consumer? In Mexico, Starbucks used in-store signs to encourage on-site customers to text the word “Venti” to short code 80080 in order to receive offers for discounts and drink upgrades (see
4. Why do you think Starbucks partnered with MTV for its Frappuccino promotion? What benefits were there to both companies? In Mexico, Starbucks used in-store signs to encourage on-site customers to text the word “Venti” to short code 80080 in order to receive offers for discounts and drink
3. How does Starbucks use mobile promotions to engage its customers? In Mexico, Starbucks used in-store signs to encourage on-site customers to text the word “Venti” to short code 80080 in order to receive offers for discounts and drink upgrades (see Fig. 7.12). This mobile commerce campaign
2. What advantages do mobile coupons have for consumers compared to traditional coupons? In Mexico, Starbucks used in-store signs to encourage on-site customers to text the word “Venti” to short code 80080 in order to receive offers for discounts and drink upgrades (see Fig. 7.12). This mobile
1. What advantages do mobile coupons have for businesses over traditional methods of coupon promotions? In Mexico, Starbucks used in-store signs to encourage on-site customers to text the word “Venti” to short code 80080 in order to receive offers for discounts and drink upgrades (see Fig.
5. If you have a Facebook account, download the Facebook mobile app and use it for approximately one week.Prepare a report describing how your mobile experience on the social networking site compares with your experience using a personal computer. Do you think you could use the mobile handheld as
4. If you have a smartphone, download one or more comparison shopping apps (e.g., Citishopper, Shopsavvy, or Sidebar).Visit a local mall or retail store and practice using the handhelds. Prepare a report or presentation about your experience, noting the strengths and weaknesses of each handheld.
3. If you have a smartphone and an appropriate mobile network access plan, download apps for Pandora.com and Grooveshark.com. Use these two services for a few days to listen to music. Prepare a presentation that compares the services, listing the strengths and weaknesses of each. (Caution:These
1. Visit ME, a news site for the mobile entertainment industry (mobile-ent.biz/). Select an entertainment category and study recent developments in that area.Prepare a report summarizing the current status of and predicting future developments in the category.2. Using YouTube.com or any other
4. Have each member of your group contact their bank to identify what mobile banking services, if any, are offered.Create a table that lists the mobile banking services offered by each bank. Finally, discuss among yourselves how receptive you all are to the idea of banking on your mobile devices.
3. Yelp.com is a social networking directory service. It helps people find local businesses based on location, ratings, and recommendations from friends.With other students from your class, sign up for an account on Yelp and download its mobile handheld. Connect with your classmates(and other
2. Along with other students, sign up for an account at foursquare.com. Make connections with your group members on the service. Use Foursquare for a week or two, checking into the retail locations you visit. At the conclusion of this experience, meet with your group and compare reactions.Was it
1. When patient medical records are stored electronically, it is easier for patients, doctors, and other healthcare providers to access medical information during treatment.Unfortunately, it also increases the possibility that unauthorized individuals may be able to gain access to sensitive
5. Conduct research on the way telecommunications companies are charging for mobile access to the Internet.Identify providers that offer fixed or flat rate pricing versus those that charge based on usage.
4. Prepare a brief report comparing Apple’s iPad with various copy-cat products that are on the market (e.g., the Apad, the LifePad, the iPed). How do these products compare with the iPad? Do they represent a competitive threat to Apple’s new slate computer?
3. Investigate how your college or university is using mobile computing technology. (Note: you may have to speak to several different people.) Specific areas you should examine include admissions, instructional uses, operations, and information services. Conduct research to see how other campuses
2. Take a poll of your classmates and friends to see how many are using feature phones versus smartphones.Briefly interview a handful of people in each group to identify their reasons for owning the kind of phone they do. Summarize your findings in a brief report.
1. Conduct research on the relative advantages/disadvantages of Apple’s iOS versus the Android OS, developed by Google and the Open Handset Alliance. Based on your research, predict which system will become most popular with mobile device users.
15. How do businesses, governments, and other organizations use mobile computing to enhance their productivity, efficiency, and profitability?
14. List some location-based services and explain their value to mobile device users.
13. How is mobile computing creating an attractive opportunity for advertisers? Will consumers be receptive to this type of communication? Why or why not?
12. Why is mobile social networking expected to grow dramatically in the next few years?
11. Describe the mobile entertainment market and ways people can use their mobile devices to have fun.
10. What can stores do to utilize mobile technology to make shopping in traditional stores more attractive?
9. How has mobile computing changed the retail shopping behavior of consumers?
8. What are the key benefits of using a mobile wallet? Do you think new improvements to this handheld will make it more attractive to end users?
7. What are some of the risks for consumers related to mobile banking and other financial transactions that take place using mobile devices?
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