Questions and Answers of Information Technology Management

What is the purpose of PPM?
What should have been done that was not done?
1. In what ways can a project fail?2. Why is the evaluation of a project’s success or failure somewhat subjective?3. What are the benefits of a project postmortem? Why would a project not have
You are the project manager and need to compose a SOW for clients who want you to develop a Kickstarter.com site for their project, as discussed in the chapter.a. Start off by composing a SOW
Business cases take a long time to research and write. As a result, they are also time consuming to review. Explain why business cases require so much effort and detail.
What is a deliverable?
What went wrong?
What needs to be done before signing a contract with an IT vendor?
What is the risk of an overemphasis on cost when selecting or dealing with an IT vendor?
When selecting a vendor, what two criteria need to be assessed?
What types of work are not readily outsourced offshore?
What are the major reasons for sourcing?
How does tactical adoption of cloud services differ from a coordinated cloud strategy?
What contributes to the complexity of a cloud strategy?
How does BSC align IT strategy with business strategy?
Give an example of each BSC metric.
What are the four BSC metrics?
How does the BSC approach “balance” performance measurements?
How did the BSC approach differ from previous measurement approaches?
How did the CIO of CBA contribute to the bank’s competitiveness?
What skills are important to a CIO’s success?
How does strong collaboration among the CIO and other chief-level officers influence performance?
How can IT–business alignment be improved?
Describe the IT strategic planning process.
What are the functions of a steering committee?
Describe the IT strategic planning process.
Why is IT strategic planning revisited on a regular basis?
What is the goal of IT–business alignment?
What are the benefits and disadvantages of offshoring work/jobs to other countries, for example, to China or India?
In your opinion, what are the benefits of onshore sourcing?
What is onshore sourcing?
Netflix streams videos on TVs, personal computers, and smartphones using cloud services from Amazon Web Services (AWS). Its model is a direct challenge to traditional content distributors, which are
Why do reactive approaches to IT investments fail?
In 2007, AstraZeneca entered a 7-year outsourcing agreement with IBM. By 2011, AstraZeneca decided to exit the arrangement, resulting in a tough court case with IBM. Research the failed outsourcing
Visit the IBM website and search for “balanced scorecard.” Identify and describe its balanced scorecard software product.
What might be some reasons why companies use sourcing instead of in-house development?
What are the four objectives of IT strategic plans?
What directs investments in social, mobile, analytics, cloud, and other digital technology resources?
What are the three categories of value drivers?
1. What mistakes did AstraZeneca make?2. What mistakes did IBM make?3. Why are outsourcing contracts for five or more years?4. Why do you think two major corporations could make such
What are three value drivers for a major retail store, such as Macy’s or Sears? Do any of them have a limited life span? Explain.
Why is the ability to process AP a critical success factor for eBay?
1. What are the three phases in the IT strategic planning process? Describe the steps in each phase.2. Intel formulates a two-to-five-year strategic plan. Given this time frame, why is the plan
Vinay Gupta, President and CEO of Janeeva, which sells software to help companies manage outsourcing relationships, gave this advice (Bloomberg Businessweek, 2013):“I would strongly encourage
Why do you think dashboards must be in real time and customized for the executive or manager?
How do business dashboards differ from other types of visual reports?
Explain the components of dashboards.
What are benefits of dashboards
Describe business dashboards and their functions.
What are three benefits of mashup technology to the organization?
Explain why business workers may need data mashup technology.
What are the functions and uses of enterprise mashups?
What is an enterprise data mashup?
Periscopic (http://periscopic.com/) is a socially conscious data visualization firm that specializes in using IT to help companies and organizations facilitate information transparency and public
Sketch or describe the architecture of an enterprise mashup application.
Explain how executive dashboards can lead to better business insights. What are the limitations of dashboards?
Give two examples of data visualization for performance management.
Why do you think eBay employees were willing to do their own data visualizations?
TED stands for technology, entertainment, and design. Visit TED.com and search “data visualization.” Select “David McCandless: The beauty of data visualization.” The video and transcript are
Why are data visualization and discovery usage increasing?
Discuss the impacts of self-service data discovery on eBay.
Lots of data are available to retailers to make good decisions—loyalty programs, Web analytics, and point-of-sale data. However, there is a big gap between having data and being able to leverage
How do heat maps and tag clouds convey information?
What KPIs will be added to the dashboard?
How did Excel limit eBay’s data analysis?
1. What is a potential benefit of supply chain visibility?2. What was the limitation of Excel-based data analytics at Safeway?3. What is Deloitte’s HIVE?4. What steps did Safeway and PepsiCo
How people use, access, and discover data in business is being actively disrupted by tablets, which had been designed for consumers. Users have higher expectations for data displays and capabilities.
How does data visualization contribute to learning?
What KPIs are displayed on Dr. Lindberg’s dashboard?
In what way is data discovery more critical to online retailers than to retailers with physical stores?
How can CRM be justified?
Give three reasons why CRM fails.
According to Peter Drucker, what does marketing effectiveness depend upon?
Discuss how CRM impacts customer acquisition and retention.
Why does CRM matter?
What are the top innovative digital technologies impacting SCM?
What are the two major barriers preventing innovation in the supply chain?
What are the top two strategic priorities of SCM executives?
Explain logistics.
What are steps in the order fulfillment?
Describe SCM.
List and describe the three main flows being managed in a supply chain.
List four functions carried out by companies in a supply chain.
Describe causes or factors that contribute to ERP failure.
List and briefly describe three ERP implementation success factors.
Explain manufacturing ERP systems and lean principles.
Describe how ERP enables agility.
Briefly describe the challenges of legacy systems that motivate the migration to ERP.
Define ERP and describe its objectives.
How does Chatter enable workers to solve problems?
How do Office Graph and Enterprise Graph support collaboration?
In what ways can enterprises realize value from Yammer or other enterprise social?
What are the capabilities of SharePoint?
What are the basic functions of an enterprise social platform?
A supply chain is much more powerful in the Internet marketplace. Discuss how Internet technologies can be used to manage the supply chain.
Explain the three types of changes needed when an enterprise system is implemented.
Discuss why it is difficult to justify CRM.
Explain the challenges of enterprise system implementation.
It is claimed that supply chains are essentially “a series of linked suppliers and customers; every customer is in turn a supplier to the next downstream organization, until the ultimate
Why do companies migrate to enterprise systems?

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