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information technology management
Information Technology For Management Improving Strategic And Operational Performance 8th Edition Efraim Turban Linda Volonino - Solutions
2. Explain how accounting ISs help deter fraud.
1. How are financial planning and budgeting facilitated by IT?
4. Describe IT support for employee selection, promotion, and development.
3. Explain HR information systems.
2. How can training be done online?
1. List IT-supported recruitment activities.
4. What marketing strategies can be enhanced by the Web?
3. How does IT support marketing and sales?
2. Identify several distribution channels.
1. Define data-driven marketing.
6. What is CIM?
5. Explain the difference between a project and operations.
4. Explain the difference between EOQ and JIT inventory models.
3. What are the three categories of inventory costs?
2. What is a robot? How does it differ from a machine?
1. What is the function of POM in an organization? How can it be enhanced with IT?
5. Describe the importance of Web analytics and show some of its applications.
4. List five typical TPS activities.
3. Describe the importance of high-quality (error-free) data entry.
2. List the major characteristics of TPSs.
1. Explain Robert Anthony’s management hierarchy (see Figure 9.3).
5. What are some of the barriers or challenges to be overcome in creating Web 3.0?
4. How might artificial intelligence play a role in the evolution of the future Web?
3. What is the Semantic Web? How is it different from Web 2.0?
2. What is the purpose of metadata labels used to tag data files?
1. Independent of any specific technology, what three capabilities does Sramana Mitra predict will become enhanced in Web 3.0?
5. Why are ROI metrics for social media sometimes difficult to use or identify?
4. Why do businesses find ROI metrics to be so compelling?
3. List social media strategies that businesses might pursue. What kind of information could they collect to see if they are being effective with social media?
2. List examples of tool-based metrics. What questions can an organization answer with this kind of information?
1. Why should companies use metrics to track social media activity?
4. What are some specific ways in which workers will rely on social media tools to be more productive in their professions?
1. How does a social networking service like LinkedIn fundamentally differ from Facebook or MySpace?
3. Explain Facebook’s open graph initiative and how it plans to expand its influence across the World Wide Web.
1. What are the major differences between social networking services and other online communities?
4. Describe how mobile computing is used to improve supply chain management.
3. Describe mobile CRM.
2. Describe wireless sales force apps.
1. Describe mobile apps used inside organizations.
5. Describe some location-based applications, particularly advertising.
4. Describe GIS and its advantages.
3. Describe GPS. What is it used for?
2. How does location-based EC work? Provide an example.
1. Define location-based services.
6. How are hotels using mobile computing technology to increase guest satisfaction?
5. List types of mobile entertainment available to consumers.
4. What is a voice portal?
3. Describe a mobile portal.
2. How is targeted advertising done wirelessly?
1. Describe how shoppers use mobile devices to enhance their shopping experience.
5. Describe some of the mobile payment systems.
4. What are the most common security risks associated with mobile banking?
3. Why have e-wallets not been widely adopted and what are makers of m-wallets doing to make their apps more attractive?
2. What are short codes and how are they used to conduct transactions?
1. What are the two kinds of basic transactions requiring mobile payment systems?
4. From an end-user perspective, what are the basic trade-offs between Wi-Fi and telecommunications technology (e.g., 3G and 4G)?
2. List some of the reasons why it can be difficult to categorize mobile computing devices.
4. Define reintermediation. Give an example.
3. Define disintermediation. Give an example.
2. List the major legal issues of e-commerce.
1. List some ethical issues in e-commerce.
6. What are some online advertisement strategies?
5. What is the meaning of Internet market research?
4. List the nine steps of the order fulfillment process.
4. How do e-government apps help stop drunken driving?
1. What are the benefits of e-government?
4. Explain why maverick buying might take place and its impact on procurement costs.
6. Define a business model and list five e-business models.
5. What is the importance of PCI DSS compliance?
4. What are the requirements and challenges of e-business?
3. What are the major types of e-business transactions?
2. List benefits of e-business.
8. What is the doctrine of due care?
7. How is expected loss calculated?
6. Why should Web sites be audited?
5. Explain why business continuity/disaster recovery (BC/DR) is not simply an IT security issue.
4. What types of devices are needed for disaster avoidance?
2. How does SOX Section 302 deter fraud?
5. Explain the advantage of WPA over WEP.
4. What is a firewall? What can it not protect against?
2. Define authentication, and give an example of an authentication method.
7. How does Mantech Crowbar increase endpoint risk?
6. What is endpoint security?
5. What is the general meaning of intelligent agents?
2. What are general controls? What are application controls?
3. How can internal fraud be prevented? How can it be detected?
2. Define fraud and occupational fraud. Identify two examples of each.
1. What are the two types of crimes?
8. Explain the difference between an IDS and an IPS.
7. Define botnet and explain its risk.
6. List and define three types of malware.
5. What are the risks from data tampering?
4. What is a crime server?
3. What is social engineering? Give an example.
2. Define and give three examples of an intentional threat.
1. Define and give three examples of an unintentional threat.
7. What is an acceptable use policy (AUP)? Why do companies need an AUP?
6. What are two causes of the top information problems at organizations?
4. What is a multi-link attack?
3. What is time-to-exploitation? What is the trend in the length of such a time?
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