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information technology management
Information Technology For Management Transforming Organizations In The Digital Economy 4th Edition Efraim Turban Ephraim McLean James Wetherbe - Solutions
3. Study the Web sites of Amazon.com and Barnes & Noble online (bn.com). Also, find some information about the competition between the two. Analyze Barnes &Noble’s defense strategy using Porter’s model. Prepare a report.
2. One area of intensive competition is selling cars online(see Slater, 1999). Examine the strategy of the players cited in the paper (available at cio.com). Identify the related new business models and relate them to the strategies promoted in this chapter.
1. Review the applications in Section 3.6 and relate them to Porter’s five forces.
8. Discuss the idea that an information system by itself can rarely provide a sustainable competitive advantage.
7. Explain what unique aspects are provided by the global business drivers model.
6. Why might it be difficult to justify an SIS?
5. Give two examples of how attacking companies can use IT to increase the impact of the five forces in Porter’s model.
4. Give two examples that show how IT can help a defending company reduce the impact of the five forces in Porter’s model.
3. Discuss the relationship between the critical organizational responses of Chapter 1 and a differentiation strategy.
2. What is the importance of competitive intelligence in SIS? What role does the Internet play in intelligence gathering?
1. A major objective of the Rosenbluth strategy was to create a very close relationship with the customer. Relate this objective to Porter’s two models.
14. List two reasons why it is difficult for businesses to sustain a competitive advantage.
13. Describe two approaches for identifying appropriate SISs for implementation.
12. Describe the global business drivers model.
11. Compare the value chain to the value system.
10. What are vertical consortia? What are horizontal consortia?
9. What are the potential uses of Porter’s value chain model in analyzing competitive advantage?
8. List the primary and support activities of Porter’s value chain model.
7. List 12 strategies for competitive advantage.
6. What has been the impact of the Internet on Porter’s competitive forces model?
5. List the five forces in Porter’s competitive forces model.
4. List eight ways IT can support the objectives of strategic management.
3. What has been the impact of the digital economy on competition?
2. What is a competitive strategy and how is it related to competitive advantage?
1. What is an SIS?
4. What competitive opportunities do you see for IT at TWC?
3. What kind of management and decision support information do Barbara and Jeremy need?
2. What kinds of information does TWC collect at the transaction level?
1. Identify three people you want to interview at TWC to help you understand the current information architecturea. For each person, prepare three questions you’ll ask them to elicit information about their perspective on information needsb. To better prepare yourself for the interviews, go
5. Visit sears.com and marksandspencer.com, and find out these companies’ e-commerce strategies. Compare the functionalities offered there with those of JCPenney.In 2000, Dallas retailer JCPenney (JCPenney.com) enhanced its e-retail position in time for the holiday rush by adding homegrown site
4. Visit JCPenney.com to see how the company uses its storefront to provide customer services.In 2000, Dallas retailer JCPenney (JCPenney.com) enhanced its e-retail position in time for the holiday rush by adding homegrown site features that let customers more quickly locate and pay for
3. What kind of information technologies can be used to help JCPenney to promote its business? To accomplish its business strategies?In 2000, Dallas retailer JCPenney (JCPenney.com) enhanced its e-retail position in time for the holiday rush by adding homegrown site features that let customers more
2. Does its existing legacy system help JCPenney.com accomplish its goal in promoting its online business? Can any of the emerging technologies be used to further improve the situation?In 2000, Dallas retailer JCPenney (JCPenney.com) enhanced its e-retail position in time for the holiday rush by
1. How does a search engine help JCPenney to do a better job in customer service?In 2000, Dallas retailer JCPenney (JCPenney.com) enhanced its e-retail position in time for the holiday rush by adding homegrown site features that let customers more quickly locate and pay for merchandise. With
4. The existing technology enables transmission of data any time an employee can access the Internet with a wireline. Technically, the system can be enhanced so that the data can be sent wirelessly from any location as soon as they are entered. Would you recommend a wireless system to Maybelline?
3. Explain why Maybelline’s new reporting system is an e-commerce application.Maybelline is a leader in color cosmetics products (eye shadow, mascara, etc.), selling them in more than 70 countries worldwide (maybelline.com). The company uses hundreds of salespeople (field merchandising
2. Summarize the advantages of the new system over the IVR one.Maybelline is a leader in color cosmetics products (eye shadow, mascara, etc.), selling them in more than 70 countries worldwide (maybelline.com). The company uses hundreds of salespeople (field merchandising representatives, or
1. IVR systems are still popular. What advantages do they have over even older systems in which the reps mailed or faxed reports?Maybelline is a leader in color cosmetics products (eye shadow, mascara, etc.), selling them in more than 70 countries worldwide (maybelline.com). The company uses
8. Enter sap.com and mysap.com and identify material related to supply chain and enterprisewide systems.Prepare a report.
7. Enter cio.com and find recent information on the changing role of the CIO and the ISD. Prepare a report.
6. Investigate the status of pervasive computing by looking at ibm.com/software/pervasive, computer.org/pervasive, and percom.org. Prepare a report.
5. Enter argus-acia.com and learn about new developments in the field of information architecture. Also, view the tutorials at hotwired.com/webmonkey on this topic. Summarize major new trends.
4. Investigate the status of utility computing by visiting infoworld.com/forums/utility, aspnews.com (discussion forum), google.com, ibm.com, oracle.com, and cio.com.Prepare a report that will highlight the progress today and the current inhibitors.
3. Enter the Web site of Hershey (hersheys.com). Examine the information about the company and its products and markets. Explain how an intranet can help such a company compete in the global market.
2. Surf the Internet for information about airport security regarding bomb- and weapon-detecting devices. Examine the available products, and comment on the IT techniques used.
1. Enter the site of Federal Express (fedex.com) and find the current information systems used by the company or offered to FedEx’s customers. Explain how the systems’innovations contribute to the success of FedEx.
2. Divide the class into teams. Each team will select a small business to start (a restaurant, dry cleaning business, small travel agency, etc.). Assume the business wants to become an e-business. Each team will plan the architecture for the business’s information systems, possibly in
1. Observe a checkout counter in a supermarket that uses a scanner. Find some material that describes how the scanned code is translated into the price that the customers pay.a. Identify the following components of the system:inputs, processes, and outputs.b. What kind of a system is the scanner
4. Review the following systems in this chapter and identify the support provided by IT:● Chase Manhattan Bank● Best Buy online● Bomb detection by the FAA● Maybelline (Minicase 1)● JCPenney (Minicase 2)
3. Review the list of key IT management issues (see the subsection titled, “The Role of the IS Department,” page •••).a. Present these issues to IT managers in a company you can access. (You may want to develop a questionnaire.)b. Have the managers vote on the importance of these items.
2. Select two companies you are familiar with and find their mission statement and current goals (plans).Explain how these goals are related to operational, managerial, and strategic activities on one-to-one basis.Then explain how information systems (by type) can support the activities (be
1. Relate each of the following systems as one (or more) of the IT support systems:a. A student registration system in a university.b. A system that advises farmers about which fertilizers to use.c. A hospital patient-admission system.d. A system that provides a marketing manager with demand
10. Some speculate that utility computing will be the dominating option of the future. Discuss why or why not.
9. There is wide speculation that m-commerce will surpass wireline e-commerce (e-commerce that takes place over wired networks) as the method of choice for digital commerce transactions. What industries or application areas will be most affected by m-commerce?
8. Is the Internet an infrastructure, architecture, or application program? Why? If none of the above, then what is it?
7. Web-based applications such as e-commerce and e-government exemplify the platform shift from client/server computing to Web-based computing.Discuss the advantages of a Web-based operating environment.
6. Discuss the capabilities of P2P architecture.
5. Relate the following concepts: client/server, distributed processing, and enterprisewide computing.
4. Explain how operational, managerial, and strategic activities are related to various IT support systems.
3. Describe how business architecture, IT architecture, and information infrastructure are interrelated.
2. Distinguish between interorganizational information systems (IOS) and electronic markets.
1. Discuss the logic of building information systems in accordance with the organizational hierarchical structure.
22. Define grid computing.
21. Define peer-to-peer architecture.
20. What/who are knowledge workers?
19. Define utility computing.
18. What is a client/server system?
17. Define a legacy system.
16. Distinguish between a mainframe and a distributed environment.
15. List the information resources that are usually managed by end users.
14. What is mobile commerce?
13. Define the Internet, intranet, and extranet.
12. What is a Web-based system?
11. Describe the evolution of support systems over time.
10. Define information infrastructure.
9. What is information architecture?
8. What is an enterprisewide system?
7. What information systems support the work of groups?
6. Describe operational, managerial, and strategic activities.
5. How does a KMS work?
4. Explain the role of the DSS.
3. What is an MIS?
2. Describe a TPS.
1. Define data, information, and knowledge.
10. Does a data user (e.g., the government) have the duty to ensure that it responds promptly to data subjects’ requests for access to that data?Ethics is a branch of philosophy that deals with the analysis of decisions and actions with respect to their appropriateness in a given social context.
9. Does a data subject (e.g., member of the public)have the right to access and to correct data records held by government agencies and departments(e.g., police, anticorruption agencies, taxing agencies)?Ethics is a branch of philosophy that deals with the analysis of decisions and actions with
8. Does an end-user have the duty to respect the intellectual property vested in a product—by not decompiling and modifying it, even if the purpose is to improve the product?Ethics is a branch of philosophy that deals with the analysis of decisions and actions with respect to their
7. Does a software developer have the right to use disclaimers to minimize or eliminate responsibility for software failures?Ethics is a branch of philosophy that deals with the analysis of decisions and actions with respect to their appropriateness in a given social context. Historical antecedents
6. Does an individual have the duty to ensure that personal data held about him or her is at all times accurate and up-to-date?Ethics is a branch of philosophy that deals with the analysis of decisions and actions with respect to their appropriateness in a given social context. Historical
5. Does an individual have the right to data privacy?Ethics is a branch of philosophy that deals with the analysis of decisions and actions with respect to their appropriateness in a given social context. Historical antecedents include the Bible’s Ten Commandments, as well as elements of the
4. Does an employee have the duty to report the misuse of company resources?Ethics is a branch of philosophy that deals with the analysis of decisions and actions with respect to their appropriateness in a given social context. Historical antecedents include the Bible’s Ten Commandments, as well
3. Does an employee have the duty to its owners(stockholders) to use company resources only for company purposes/business?Ethics is a branch of philosophy that deals with the analysis of decisions and actions with respect to their appropriateness in a given social context. Historical antecedents
2. Does a company have the right to monitor the Web sites that its employees visit from company computers?Ethics is a branch of philosophy that deals with the analysis of decisions and actions with respect to their appropriateness in a given social context. Historical antecedents include the
1. Does a company have the right to read its employees’e-mail?Ethics is a branch of philosophy that deals with the analysis of decisions and actions with respect to their appropriateness in a given social context. Historical antecedents include the Bible’s Ten Commandments, as well as elements
3. What market and society pressures are unique to the hospitality industry in general and to TWC in particular?
2. What technology pressures does the TWC face?
1. To better prepare yourself for your initial meeting with Barbara and Jeremy, visit the Website and answer the following questions:a. What kind of restaurant is TWC?b. What types of special events does TWC feature?c. What is the organizational structure of TWC?d. Who are the cooks?e. Has TWC won
3. Can this application be classified as m-commerce? As l-commerce? Why or why not?Tellme Networks, Inc. (tellme.com) developed the first voice-activated 511 traveler information line in Utah, setting a national example for future 511 services to be launched by Department of Transportation (DOT)
2. What is the role of tellme.com? What Internet technology is used?Tellme Networks, Inc. (tellme.com) developed the first voice-activated 511 traveler information line in Utah, setting a national example for future 511 services to be launched by Department of Transportation (DOT) agencies on a
1. Enter tellme.com and find more information about this case. Summarize the benefits to the users.Tellme Networks, Inc. (tellme.com) developed the first voice-activated 511 traveler information line in Utah, setting a national example for future 511 services to be launched by Department of
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