Questions and Answers of Information Technology Management

What type of information about stakeholders is not included in a stakeholder register?a. identificationb. classificationc. assessmentd. engagement level
What type of grid can categorize stakeholders based on their level of authority and concern?a. a power/interest gridb. an authority/concern gridc. an authority/interest gridd. a
One of your project stakeholders has a high amount of authority and a high amount of interest. How should you manage that relationship?a. keep informedb. keep satisfiedc. manage closelyd. monitor
Which type of matrix can help clarify which knowledge areas are most important to stakeholders on a project?a. a knowledge area matrixb. a prioritization matrixc. an expectations management
What tool can you use to document, monitor, and track items that need resolution on a project?a. an issue logb. a risk registerc. an issue registerd. a resolution log
When should you start controlling stakeholder engagement on a project?a. in the early phasesb. in the middle phasesc. in the latter phasesd. none of the above; you cannot control stakeholder
Which of the following statements is false about software that can assist in project stakeholder management?a. Social media tools can assist in stakeholder management.b. Some project management
After a series of large project disasters, what country is requiring people to complete a new academic program in project management before leading a large government
What are some ways to identify project stakeholders? Which stakeholders do you think are often not identified when they should be?
What are some ways to manage a stakeholder relationship closely? Give examples of how you might manage relationships differently based on the unique personalities of different people.
The _______ field includes the top skills employers look for in new college graduates.a. communicationsb. project managementc. financial managementd. customer service
Which of the following is not a potential advantage of using good project management?a. shorter development timesb. higher worker moralec. lower cost of capitald. higher profit margins
A ______ is a temporary endeavor undertaken to create a unique product, service, or result.a. programb. processc. projectd. portfolio
Which of the following is not an attribute of a project?a. Projects are unique.b. Projects are developed using progressive elaboration.c. Projects have a primary customer or sponsor.d. Projects
Which of the following is not part of the triple constraint of project management?a. meeting scope goalsb. meeting time goalsc. meeting communications goalsd. meeting cost goals
________ is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements.a. Project managementb. Program managementc. Project portfolio managementd.
Several application development projects done for the same functional group might best be managed as part of a_______.a. portfoliob. programc. investmentd. collaborative
Which of the following is not part of the three-sphere model for systems management?a. businessb. informationc. technologyd. organization
Which of the four frames of organizations addresses how meetings are run, employee dress codes, and expected work hours?a. structuralb. human resourcesc. politicald. symbolic
Personnel in a _______ organizational structure often report to two or more bosses.a. functionalb. projectc. matrixd. hybrid
Project work is most successful in an organizational culture where all of the following characteristics are important except________.a. member identityb. group emphasisc. risk toleranced. control
A _______ is a product or service, such as a technical report, a training session, or hardware, produced or provided as part of a project.a. deliverableb. productc. work packaged. tangible goal
Which of the following statements is false?a. An analysis project life cycle is a collection of project phases.b. A product life cycle is the same as a project life cycle.c. The waterfall approach
Which of the following terms describes a framework of the phases involved in developing information systems?a. systems development life cycleb. rapid application developmentc. predictive life
The nature of IT projects is different from the nature of projects in many other industries because they are very______. a. expensiveb. technicalc. diversed. challenging
What term describes an organization's acquisition of goods and services from an outside source in another country?a. globalizationb. offshoringc. exportingd. global sourcing
________ is the leading agile development method.a. Extreme programming.b. Sprintc. Kanband. Scrum
Search the Internet and scan IT industry magazines or websites to find an example of an IT project that had problems due to organizational issues. Write a short paper summarizing the key stakeholders
In your opinion, how does multitasking impact your performance?
The State of California maintains a database of people who allegedly abuse children. (The database also includes names of the alleged victims.) The list is made available to dozens of public
What changes do you predict in the way we communicate with each other in the future?
Do you agree with the FTC’s 2011 rule that states that searches by hiring companies into how you spend your personal time, hobbies, and the like do not violate your privacy?
If you had used the SnapChat app to send disappearing messages, what would you do when you learned of SnapChat’s false claims?
In your opinion, what is the meaning of responsible conduct with respect to the use of social media for screening purposes?
Visit two or more social media sites and review information that people have posted about themselves—or their friends have posted about them. What types of protected class information did you find?
Social media discrimination is now a serious consideration for employers. Managers can evaluate vendor options such as LinkedIn Recruiter to limit liability and to remove protected information from
Managing a project with Microsoft Project is often the approach to IT project management, but many users prefer to use Microsoft Excel instead. The main reasons are that MS Project is too expensive,
Research the three project management vendors’ software packages and find a review of each one. Write a report that compares the features of the packages, including prices, and that summarizes the
Explore project management software on vendors’ websites. Select a single project management package, download the demo, and try it. Make a list of the important features of the package. Be sure to
Research and compare the current top three open-source project management tools. What are their limitations?
ProjectLibre is the open-source replacement of Microsoft Project. Visit the ProjectLibre website at ProjectLibre.org.a. Download the free software.b. Assume you are the project manager on a project
Search for a YouTube video featuring Harvard Business School’s Robert Kaplan and the balanced scorecard. List three lessons learned from Kaplan, the title of the video, and its URL.
Research legal websites discussing SLAs. Compile a list of recommendations, including what to do and what to avoid.
Visit the Government Technology Web site at govtech.com. Search for “managing successful vendor relationships.” Prepare a list of recommendations based on what you learn.
Visit accenture.com and search for “outsourcing.” Describe the IT outsourcing services offered by Accenture. Do the same for Deloitte at deloitte.com, Ernst & Young at ey.com, KPMG at
Visit microstrategy.com.a. Click Training and Events and select Webcasts from the drop-down menu.b. Select the On-Demand tab. Then select and watch a webcast about dashboards or data discovery.c.
Visit http://www.itdashboard.gov/data_feeds. Use this tool to design your own snapshots of IT dashboard data. Follow the steps to create, save, and publish your IT dashboard.
Visit www.TableauSoftware.com. Click Learning and Visual Gallery from the drop-down menu.a. Review three interactive visualizations and dashboards. How do they convey information at a glance?b. Click
Visit the Analysis Factory at www.analysisfactory.com.a. Click Gallery and then select Custom Solutions.b. View one demo, such as Performance Trends, Fusion Charts, Manufacturing Performance, and
Visit spotfire.tibco.com and click Demos.a. Select and watch one of the featured demos.b. Describe the data visualizations features in the demo.c. Explain the benefits of the application or analytics.
Visit SAS.com and search for Visual Data Discovery.a. Review the screenshots, features, and benefits tool?b. In your opinion, what are the two most important benefits of this data discovery c. Would
Nothing inspires passionate comments among sports fans like preseason predictions. Brett McMurphy’s data visualization looks at how teams ranked in different polls. Visit
Find examples of how two of the following organizations improve their supply chains: manufacturing, hospitals, retailing, education, construction, agribusiness, and shipping. Discuss the benefits to
Select an enterprise system vendor. Search and read a case study of one of the vendor’s customers. Summarize the case and identify the benefits of the implementation.
Visit each of the following enterprise vendor websites. Write a brief report on the latest features of their enterprise systems, platforms, apps, or solutions.1. SharePoint2. Yammer3. Oracle4.
Examine the capabilities of two financial software packages. Prepare a table that clearly compares and contrasts their capabilities.
Finding a job on the Internet is challenging; there are almost too many places to look. Visit two recruiting sites, for example, careerbuilder.com and LinkedIn.com. What benefits do these sites
Visit the Oracle website at www.oracle.com.a. Search for “Peoplesoft.”b. Select Human Capital Management and review the HR applications. Describe three benefits of PeopleSoft Human Capital
Research and analyze a major corporate fraud.a. Identify the company and explain when and how the fraud occurred, who was involved, and damages.b. How was the fraud detected?c. Describe any red flags
Evaluate the various mobile electronic payment processes described in this chapter. Which do you think are likely to emerge as the dominate method for mobile payment? Explain your answer.
If you have a smartphone, download the shopping app Shopkick.com. Use the app for a few weeks and then prepare a report or presentation about your experience. Describe how Shopkick uses behavioral
Using Youtube.com or any other video-sharing site, watch examples of augmented reality handhelds and promotional campaigns. Write a brief report describing your reaction to this new technology and
Conduct a study on selling diamonds and gems online. Each group member investigates one company such as bluenile.com, diamond.com, thaigem.com, tiffany.com, or jewelryexchange.com.a. What features
As an independent IT contract worker, you must often arrange travel to and from your clients’ places of business. You do not typically have time to always explore every travel website when planning
Have each team study a major bank with extensive e-commerce offerings. For example, Wells Fargo Bank is well on its way to being a cyberbank. Hundreds of brick-and-mortar branch offices are being
Why is the online B2B market so much larger than the online B2C market?
Review the Foursquare and Shopkick apps and explain which one you think people will be most likely to use. Explain your answer.
Visit IBM’s “Many Eyes” website at www.ibm.com/manyeyes. Select visualizations from the left-side menu bar. Generate two visualizations. How does visualization improve understanding of the
Assume you are interested in buying a car. You can find information about financing and insurance for cars at autos.msn.com or autobytel.com. Decide what car you want to buy. Configure your car by
Visit Ally Bank’s YouTube channel. After reviewing video clips of Ally’s past advertising campaigns, how would you describe its brand image?
Visit Ally Bank’s Facebook page. Identify examples of how the company speaks in an authentic or real voice to its customers.
Create an account on diigo.com, the social bookmarking site. Actively use it to tag and categorize webpages that you want to remember for future viewing. Use the search engine on diigo.com to find
Using a search engine, find four examples of mashup applications. Prepare a report describing each one. If possible, identify the website(s) where data are pulled from to create the application.
Using articles you can find online, prepare a report on the economic activity that takes place on Second Life. Describe how people make money in the virtual world and identify the opportunities and
Why is it so essential for career-minded workers to build a professional social network? What can this network do for you?
The supervisor of your department recently read a story about companies that used Second Life to conduct virtual meetings on the service. Create an account on Second Life and spend a few hours
Set up an account on two different RSS readers (e.g., Digg Reader and Feedly.com) and use them to subscribe to some blogs that are of interest to you. Prepare a report or presentation comparing the
Your boss would like you to recommend a free service for storing and sharing documents in the cloud. Create accounts at box.net and dropbox.net. Explore each service so that you understand how it
Using Google’s blog search tool, identify some active blogs on a topic of interest to you and read a few posts. Leave comments in the response section (if available). See if the blog author or
Use socialmention.com to evaluate the nature of conversations people are having about three telecommunications companies: AT&T, Verizon, and Sprint. Based on the four metrics provided by Social
Using online sources, research Facebook’s Open Graph initiative. Make a list of “pros” and “cons” regarding these changes from the viewpoint of a Facebook user.
Select a consumer product or service for which there are at least three popular brand names. For example, you might choose the category “cell phone carriers” which includes Verizon, AT&T,
Pretend you are an SEO consultant for a local business or not-for-profit organization. Visit the organization’s website to familiarize yourself with the brand, mission, products, services, and so
Traditional brick-and-mortar stores are increasingly frustrated by competition with online retailers. Online websites often have a cost advantage because they do not have to maintain physical
Pretend you are going to purchase an expensive item like a large flat-screen television or a major appliance from a national retailer like Best Buy or Sears. Using your mobile phone, attempt to find
1. Visit Google?s Search Education Page for Power Searching. Go to powersearchingwithgoogle.com. 2. On this page, you will see links for the two self-guided courses: Power Searching and Advanced
Review the information in Section 6.1 about the three types of searches (informational, navigational, and transactional) that people conduct on search engines. Put yourself in the role of an SEO
Visit the Nike website for its Fuelband product here: nike.com/us/en_us/c/nikeplus-fuelband.a. Make a list of non-branded keywords that you would recommend Nike use to optimize pages so that they
Visit cio.com and search for a recent article on security, privacy, or compliance. What three lessons are learned from the article?
Visit the Google Apps website. Identify three types of collaboration support and their value in the workplace.
Is distracted driving an unsolvable problem? Explain.
How would you prevent Santander from becoming a police state?
Would you want to live in a smart city? Explain.
Consider the dark side of smart. Are you skeptical of the benefits of a smart city?
How can NFC be applied to create an interesting user experience at a sporting event? At a retail store or coffee shop?
Assume you attended a concert and were given a brochure similar to the one distributed to fans at The Wild Feathers concert. Would you use the guitar pick or comparable NFC-embedded item to
Select an industry. Explain how an organization in that industry could improve consumer satisfaction through the use of data warehousing.
Visit Teradata.com. Click Resources and review Video News, and select one of the videos related to analytics. Explain the benefits of the solution chosen.
Visit the Microsoft SQL Server website at Microsoft.com/SQLserver.a. Click the CloudOS tab and select Customer Stories.b. Filter the customer stories by selecting Business Intelligence and Data
Visit YouTube.com and search for SAS Enterprise Miner Software Demo on order to assess the features and benefits of SAS Enterprise Miner. The URL is http://www.youtube.com/watch?v=Nj4L5RFvkMga.

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