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information technology management
Information Technology For Management Improving Strategic And Operational Performance 8th Edition Efraim Turban Linda Volonino - Solutions
4. How has IT changed the way you communicate?
3. In your opinion, have mobiles, the Internet, and social media changed the way we communicate with each other and get news about our friends and family?
2. How can carbon footprints be reduced by users and by organizations?
1. What is the relationship between GHG emissions and global warming?
7. View the ARIS Express video tutorial “How to Model a Whiteboard” to learn how to structure ideas and tasks with a Whiteboard model. Then use the Whiteboard to model a brainstorming session related to a business plan. For example, you could brainstorm ideas about how to manage a new project
6. Which BPM modeling tool did you prefer? Why?
5. Download the BPM Blueprint 30-day trial and the demo from http://www-01.ibm.com/software/integration/bpmblueprint/.Model the process you’d completed in #4 with this software tool.
4. Design and develop a model of a business process. Review your model for any missed steps or other omissions. Edit as needed.
2. View the video tutorial “How to Model Business Processes”to learn how to model process steps in ARIS Express and understand the meaning of symbols used in the “business process” model type. View other tutorials, as needed.
5. Why was this implementation a success? Do you think that cost was one of the most important concerns? Why or why not? Assuming that it was not cost, what do you think was the most important criteria during the implementation?The FINRA SOA project consolidated the NYSE member regulation systems
4. Based on this case, how would you explain SOA to someone who has never heard of it?The FINRA SOA project consolidated the NYSE member regulation systems with the NASD member regulation information systems. The primary challenges:• The two organizations’ application portfolios, which support
3. Why did FINRA select SOA?The FINRA SOA project consolidated the NYSE member regulation systems with the NASD member regulation information systems. The primary challenges:• The two organizations’ application portfolios, which support the member regulation business, had to be
2. How many legacy systems needed to be integrated after the merger? Why would those systems be considered valuable assets?The FINRA SOA project consolidated the NYSE member regulation systems with the NASD member regulation information systems. The primary challenges:• The two organizations’
1. How tolerant of business disruption or errors do you think FINRA would be? Explain your answer.The FINRA SOA project consolidated the NYSE member regulation systems with the NASD member regulation information systems. The primary challenges:• The two organizations’ application portfolios,
4. In your opinion, why did the Adaptive Planning company provide Pep Boys with excellent service and support?Pep Boys (pepboys.com/) is a $2 billion publicly held company and the only aftermarket retail and service chain in the United States capable of serving all four segments of the automotive
3. Evaluate Pep Boys’ software vendor selection process. The outcome was successful, but given the selection process, what risks did the company take?Pep Boys (pepboys.com/) is a $2 billion publicly held company and the only aftermarket retail and service chain in the United States capable of
2. View Adaptive Planning’s online demo at adaptiveplanning.com/demo_recorded.php/. This demo covers expense planning, personnel planning, sales planning, reporting, and administration. How does this software improve the various planning processes?Pep Boys (pepboys.com/) is a $2 billion publicly
1. Diagram the process by which Pep Boys had collected data during its budget planning process.Pep Boys (pepboys.com/) is a $2 billion publicly held company and the only aftermarket retail and service chain in the United States capable of serving all four segments of the automotive aftermarket: the
3. Search the Internet to find recent material on the role BPM software plays in support of BPM. Select two vendors’ software products and download/view their demos. In your opinion, how useful were the software products? For example, would they be helpful for both simple processes and complex
2. Visit ehow.com/how_4460942_use-excel-projectmanage-ment.html and read the four steps on “How to Use Excel for Project Management.”You can also go to ehow.com and then search for this title. Then visit ehow.com/video_2324033_plan-large-project.html and read “How to Plan a Large Project”
1. Visit Gartner at gartner.com/technology/research/content/business_process_improvement.jsp. Listen to the podcast“Tying BPM to Other IT Disciplines.”The podcast is 11.5 minutes.Why is it important to link BPM to other IT disciplines?
2. Managing a project with Microsoft Project is often the approach to IT project management. But many users prefer to use Microsoft Excel instead.The main reasons are that MS-Project is too expensive, wastes too much time to set up and keep updated, and is tough to use.The debate between Excel and
1. As a group, design an information system for a start-up business of your choice. Describe your chosen IT resource acquisition strategy, and justify your choices of hardware, software, telecommunications support, and other aspects of a proposed system.
5. Explore project management software on vendors’ Web sites. Select a single project management package, download the demo, and try it. Make a list of the important features of the package. Be sure to investigate its Web, repository, and collaboration features. Report your findings to the class.
4. Examine some business processes at your university or in your company. Identify one process that needs to be redesigned to eliminate waste or inefficiencies. Diagram the existing tasks/activities in the process, and then diagram an improved process. Use modeling tools in Microsoft Word or one of
3. Refer to the prior exercise. Redo the research but on proprietary BPM vendors. In the table, list the pricing options if they are available.
2. Research open-source BPM software vendors. Create a table that lists five of these vendors, the software applications they provide, and their features.
1. Visit www-01.IBM.com/software/info/bpm/ and download the IBM BPM eKit. After reviewing the eKit, explain how BPM and enterprise architecture improve business outcomes.
13. Explain the stages of the SDLC.14. Why are feasibility tests done?
12. Explain the triple constraint.
11. What is the critical path?
10. Explain why IT is an important enabler of business process redesign.
9. Explain the three-tier IT architecture.
8. Discuss the reasons why end-user-developed IT systems can be of poor quality.What can be done to improve the situation?
7. Why does BPM begin with understanding current processes?
6. Why is there confusion among IT practitioners as to what SOA is?
5. Explain the relationship between BPM and SOA.
4. Why did many early BPR efforts fail?
3. Review the Microsoft International opening case.Why was it necessary to standardize common HR business processes?
2. Why is it important for all business managers to understand business processes?
1. What is a business process and how does it differ from an information system?
4. Compare the importance of MDM at UMass Memorial and at Kraft Foods Inc., discussed in Section 12.1. Why do disparate or legacy systems create the need for MDM?UMass Memorial Health Care (umassmemorial.org/ ) is an academic medical center and the largest healthcare hospital system in central and
3. How has UMass Memorial aligned its IT and business strategies?UMass Memorial Health Care (umassmemorial.org/ ) is an academic medical center and the largest healthcare hospital system in central and western Massachusetts. UMass Memorial is using the health information exchange (HIE) to
2. In the case of healthcare, what are the consequences of not having data that can be trusted—or one version of the truth?UMass Memorial Health Care (umassmemorial.org/ ) is an academic medical center and the largest healthcare hospital system in central and western Massachusetts. UMass Memorial
1. What role does information play in the reputation of UMass Memorial?UMass Memorial Health Care (umassmemorial.org/ ) is an academic medical center and the largest healthcare hospital system in central and western Massachusetts. UMass Memorial is using the health information exchange (HIE) to
4. Consider Porter’s five-forces model, which includes bargaining power of customers and suppliers. In your opinion, does K-C ignore that competitive model in favor of collaboration?Kimberly-Clark (K-C) Corporation (kimberly-clark.com), a multinational consumer products manufacturer headquartered
3. Why do retailers want to do business with K-C?Kimberly-Clark (K-C) Corporation (kimberly-clark.com), a multinational consumer products manufacturer headquartered in Dallas, Texas, is committed to using innovation to become an indispensable business partner. As a leading global health and hygiene
2. How does collaborating with its customers—the retail stores—improve its financial performance? Contrast this collaborative approach to one in which K-C seeks to maximize its profits at the expense of the retailers.Kimberly-Clark (K-C) Corporation (kimberly-clark.com), a multinational
1. Explain how K-C is managing its products at the retail level—in stores that it doesn’t own.Kimberly-Clark (K-C) Corporation (kimberly-clark.com), a multinational consumer products manufacturer headquartered in Dallas, Texas, is committed to using innovation to become an indispensable
7. Visit the Web site for the Association for Computing Machinery (ACM) and access its report on“Globalization and Offshoring of Software” at acm.org/globalizationreport. Select two of the case studies presented in Section 4.2 on pages 136–152.Write a report comparing and contrasting the two
6. Visit accenture.com and do a search on outsourcing.Prepare a report that overviews the IT outsourcing services offered by Accenture. Do the same for one other large international accountancy and professional services firms such as Deloitte at deloitte.com, Ernst & Young at ey.com, KPMG at
5. Visit FireScope at firescope.com. Discuss how business service management software tools provide real-time dashboard views for tracking key performance indicators at the executive, functional business areas, services, and operations levels.
4. Visit Cognos at cognos.com and do a search on balanced scorecard software. Identify and describe their balanced scorecard software product.
3. Visit Amazon.com. Discuss how IT adds value to the customer’s purchase experience at Amazon.com.
2. Visit the IBM CIO Interaction Channel at http://www-935.ibm.com/services/ie/cio.This site showcases insights and perspectives on the issues that matter most to CIOs, including the most important one of all—aligning IT with overall business goals. Select a topic that interests you, read a
1. Visit cio.com to find articles addressing the changing role of the CIO. Read these articles and write a report highlighting the changes.
3. Each group searches nonvendor blogs or Web sites for opinions, risks, successes, and failures on outsourcing.Compare results.
2. Considerable discussions and disagreements occur among IT professionals regarding outsourcing. Divide the group into two parts: One will defend the strategy of large-scale outsourcing. One will oppose it. Start by collecting recent material at google.com and cio.com.Consider the issue of
1. Innovative use of IT has become increasingly important in the global economy. Choose multiple industries and provide an example company for each industry in which IT plays a strategic role by adding value and providing a competitive advantage through innovative application of IT. Now identify
6. Identify reasons why the alignment of business strategy and IT strategy might not be achieved.
5. Select two companies with which you are familiar. Find their mission statement and current goals (plans). Explain how IT adds value in achieving each of these goals.
4. Visit teradatastudentnetwork.com. Read and answer the questions to the case “Data Warehousing Supports Corporate Strategy at First American Corporation.”Describe the customer relationship–oriented strategy of First American Corporation and how it is supported by IT. Contrast this strategy
3. Consider the airline industry. Identify how IT adds business value in this industry. Be sure to address value added both directly and indirectly by IT.
2. Visit the Web site of Amazon.com. Click on “Careers at Amazon” and read “About Amazon.” Begin applying the business systems planning (BSP) approach by identifying Amazon’s business strategies and what applications support these strategies.
1. Read the Business Case at the end of the chapter. Apply the balanced scorecard method to address the four important questions within the balanced scorecard framework.
16. Describe how a company might assess the business value delivered by an outsourcing relationship.
15. Describe strategies for outsourcing.
14. What tools facilitate IT strategic planning?
13. Describe the IT strategic planning process.
12. Discuss how the partnership between the IT division and business management can extend to fuse with the business.
11. Three characteristics of resources give firms the potential to create a competitive advantage. Discuss the potential of a firm’s IT resources to add value to a company.
10. Discuss how a CIO might interact with executive management as technology becomes increasingly central to a business.
9. What does successful IT–business alignment require?
8. Why does IT–business alignment continue to be an important issue for CIOs?
7. What does failure to properly align IT with the organizational strategy result in?
6. Why is IT governance the responsibility of the BOD?
5. What issues does IT governance cover?
4. What are the benefits and disadvantages of offshoring work/jobs to other countries, for example, to China or India? Compare your answers to your answers to questions 1 and 2 about outsourcing and offshoring.
3. What are the benefits and disadvantages of outsourcing work/jobs to other companies within the country?
2. What might be some reasons why companies consider outsourcing?
1. Vinay Gupta, president and CEO of Janeeva, which sells software to help companies manage outsourcing relationships, gave this advice: “I would strongly encourage business owners to visit the vendor’s facilities. There are a lot of fly-by-night operators, so you want to make sure you have
4. Consider Porter’s five-forces model, which includes bargaining power of customers and suppliers. In your opinion, does K-C ignore that competitive model in favor of collaboration?
3. Why do retailers want to do business with K-C?
2. How does collaborating with its customers—the retail stores—improve its financial performance? Contrast this collaborative approach to one in which K-C seeks to maximize its profits at the expense of the retailers.
1. Explain how K-C is managing its products at the retail level—in stores that it doesn’t own.
7. Visit the Web site for the Association for Computing Machinery (ACM) and access its report on“Globalization and Offshoring of Software” at acm.org/globalizationreport. Select two of the case studies presented in Section 4.2 on pages 136–152.Write a report comparing and contrasting the two
6. Visit accenture.com and do a search on outsourcing.Prepare a report that overviews the IT outsourcing services offered by Accenture. Do the same for one other large international accountancy and professional services firms such as Deloitte at deloitte.com, Ernst & Young at ey.com, KPMG at
5. Visit FireScope at firescope.com. Discuss how business service management software tools provide real-time dashboard views for tracking key performance indicators at the executive, functional business areas, services, and operations levels.
4. Visit Cognos at cognos.com and do a search on balanced scorecard software. Identify and describe their balanced scorecard software product.
3. Visit Amazon.com. Discuss how IT adds value to the customer’s purchase experience at Amazon.com.
2. Visit the IBM CIO Interaction Channel at http://www-935.ibm.com/services/ie/cio.This site showcases insights and perspectives on the issues that matter most to CIOs, including the most important one of all—aligning IT with overall business goals. Select a topic that interests you, read a
1. Visit cio.com to find articles addressing the changing role of the CIO. Read these articles and write a report highlighting the changes.
3. Each group searches nonvendor blogs or Web sites for opinions, risks, successes, and failures on outsourcing.Compare results.
2. Considerable discussions and disagreements occur among IT professionals regarding outsourcing. Divide the group into two parts: One will defend the strategy of large-scale outsourcing. One will oppose it. Start by collecting recent material at google.com and cio.com.Consider the issue of
1. Innovative use of IT has become increasingly important in the global economy. Choose multiple industries and provide an example company for each industry in which IT plays a strategic role by adding value and providing a competitive advantage through innovative application of IT. Now identify
6. Identify reasons why the alignment of business strategy and IT strategy might not be achieved.
5. Select two companies with which you are familiar. Find their mission statement and current goals (plans). Explain how IT adds value in achieving each of these goals.
4. Visit teradatastudentnetwork.com. Read and answer the questions to the case “Data Warehousing Supports Corporate Strategy at First American Corporation.”Describe the customer relationship–oriented strategy of First American Corporation and how it is supported by IT. Contrast this strategy
3. Consider the airline industry. Identify how IT adds business value in this industry. Be sure to address value added both directly and indirectly by IT.
2. Visit the Web site of Amazon.com. Click on “Careers at Amazon” and read “About Amazon.” Begin applying the business systems planning (BSP) approach by identifying Amazon’s business strategies and what applications support these strategies.
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