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information technology management
Information Technology For Management Transforming Organizations In The Digital Economy 4th Edition Efraim Turban Ephraim McLean James Wetherbe - Solutions
Why is the RFQ mechanism popular?FreeMarkets (freemarkets.com) is a leader in creating B2B online auctions for buyers of industrial parts, raw materials, commodities, and services around the globe. The company has created auctions for goods and services in hundreds of industrial product categories.
Why do you think FreeMarkets concentrates on asset recovery and on e-procurement?FreeMarkets (freemarkets.com) is a leader in creating B2B online auctions for buyers of industrial parts, raw materials, commodities, and services around the globe. The company has created auctions for goods and
What makes FreeMarket different from eBay?FreeMarkets (freemarkets.com) is a leader in creating B2B online auctions for buyers of industrial parts, raw materials, commodities, and services around the globe. The company has created auctions for goods and services in hundreds of industrial product
Enter bizrate.com and complete one of the questionnaires that entitles you to participate in their rewards and receive information. What data they collect? Why?
Enter dell.com, go to “desktops” and configure a system.Register to “my cart” (no obligation). What calculators are used there? What are the advantages of this process as compared to buying a computer in a physical store? What are the disadvantages?
Try to find a unique gift on the Internet for a friend.Several sites help you do it. (You might try shopping.com and amazon.com, for example.) Describe your experience with such a site.
Access realtor.com. Prepare a list of services available on this site. Then prepare a list of advantages derived by the users and advantages to realtors. Are there any disadvantages?To whom?
Use the Internet to plan a trip to Paris.a. Find the lowest airfare.b. Examine a few hotels by class.c. Get suggestions of what to see.d. Find out about local currency, and convert $1,000 to that currency with an online currency converter.e. Compile travel tips.f. Prepare a report.
Access etrade.com and register for the Internet stock simulation game. You will be bankrolled with $100,000 in a trading account every month. Play the game and relate your experiences to IT.
Have teams investigate how B2B payments are made in global trade. Consider instruments such as electronic letters of credit and e-checks. Visit tradecard.com and examine their services to SMEs. Also, investigate what Visa and MasterCard are offering. Finally, check Citicorp and some German and
Assign each team to one industry. Each team will find five real-world applications of the major business-tobusiness models listed in the chapter. (Try success stories of vendors and EC-related magazines.) Examine the problems they solve or the opportunities they exploit.
Have each team study a major bank with extensive EC strategy. For example, Wells Fargo Bank is well on its way to being a cyberbank. Hundreds of brick-and-mortar branch offices are being closed. In Spring 2003 the bank served more than a 1.2 million cyberaccounts (see wellsfargo.com). Other banks
Consider the opening case about Hi-Life.a. How was the corporate decision making improved?b. Summarize the benefits to the customers, suppliers, store management, and employees.c. The data collected at Activesys can be uploaded to a PC and transmitted to the corporate intranet via the internet. It
Assume you’re interested in buying a car. You can find information about cars at autos.msn.com. Go to autoweb.com or autobytel.com for information about financing and insurance. Decide what car you want to buy. Configure your car by going to the car manufacturer’s Web site. Finally, try to find
What are the major benefits of e-government?
Describe e-bartering.
Describe e-government and its benefits.
Describe c-commerce and its benefits.
3. Jeremy is concerned that the implementation of new networked communications applications will cost more than the benefits provided. Identify some tangible and intangible costs and benefits that would help Jeremy evaluate the financial impact of implementing new networked communications
2. The Wireless Café has created a rudimentary employee portal at http://kainani.hpu.edu/dsamson/The Wireless Cafe.Review what is there now, and describe other kinds of information you think would be useful for the employees of The Wireless Café.
1. Based on your experiences in restaurants, and by looking at The Wireless Café’s organizational chart, consider the different kinds of interpersonal and transactional communications that occur during and across shifts.a. List three business-related transactions and the kind of communication
4. Can a small company use such e-training? Why or why not? Cisco Systems is one of the fastest-growing high-tech companies in the world, selling devices that connect computers and networks to the Internet and other networks. Cisco’s products are continuously being upgraded or replaced; so
3. What, in your opinion, made this project a success? Cisco Systems is one of the fastest-growing high-tech companies in the world, selling devices that connect computers and networks to the Internet and other networks. Cisco’s products are continuously being upgraded or replaced; so extensive
2. How can e-learning empower employees and partners? Cisco Systems is one of the fastest-growing high-tech companies in the world, selling devices that connect computers and networks to the Internet and other networks. Cisco’s products are continuously being upgraded or replaced; so extensive
1. What were the drivers of e-learning at Cisco? Cisco Systems is one of the fastest-growing high-tech companies in the world, selling devices that connect computers and networks to the Internet and other networks. Cisco’s products are continuously being upgraded or replaced; so extensive
3. How has IT helped to cut the time-to-market? Designing a car is a complex and lengthy task. Take, for example, General Motors (GM). Each model created needs to go through a frontal crash test. So the company builds prototypes that cost about one million dollars for each car and test how they
2. Who collaborated with whom to reduce the time-tomarket? Designing a car is a complex and lengthy task. Take, for example, General Motors (GM). Each model created needs to go through a frontal crash test. So the company builds prototypes that cost about one million dollars for each car and test
1. Why did it take GM over four years to design a new car? Designing a car is a complex and lengthy task. Take, for example, General Motors (GM). Each model created needs to go through a frontal crash test. So the company builds prototypes that cost about one million dollars for each car and test
13. Enter PCSVision.com. Describe its services.
12. Enter setiathome.ssl.Berkeley.edu and download the free software. Join the efforts to analyze radiotelescope data. Comment about this collaborative effort. Explain why it uses P2P technology.
11. Enter hpe-learning.com. Find what programs they have and how they conduct training. Write a report.
10. Enter intranets.com. Is this site a portal or an advertising company? Why are the services provided of interest to real estate companies?
9. Visit microsoft.com and slipstick.com and find information about their digital dashboards. Examine their capabilities and compare them to information portals.
8. Visit talarian.com and examine its Smartsockets product.Read the Southwest Airlines case and prepare a list of the advantages of the system.
7. Visit albion.com/netiquette/netiquiz.html and take the online quiz about netiquette.
6. Both Microsoft Explorer and Netscape Navigator have the capability for Internet telephony; all you need is a sound card, microphone, and speakers on your PC. (If you do not have these browsers, access the VocalTec Web site at vocaltec.com/, and download and install its fully functional Internet
5. You are assigned the task of buying desktop teleconferencing equipment for your company. Using the Internet:a. Identify three major vendors.b. Visit their Web sites and find information about their products and capabilities.c. Compare the least expensive products of two vendors.d. Find a
4. Visit cdt.org. Find what technologies are available to track users’ activities on the Internet.
3. Enter lotus.com and identify the various tools it provides for collaboration. Mark the capabilities that are not citied in this chapter.
2. You plan to take a three-week vacation in Hawaii this December, visiting the big island of Hawaii. Using the Internet, find information that will help you plan the trip. Such information includes, but is not limited to, the following:a. Geographical location and weather conditions in December.b.
1. Your friend wishes to pursue graduate studies in accounting in the United States. She is especially interested in two universities: the University of Illinois and the University of Southern California. Use the Internet to find information that will help her choose between the two universities.
5. Have each team download a free copy of Groove from groove.net. Install the software on the members’ PCs and arrange collaborative sessions. What can the free software do for you? What are its limitations?
4. Assign each team to a college collaborative tool such as Blackboard, WebCT, etc. Establish common evaluative criteria. Have each team evaluate the capabilities and limitations of its tool, and convince each team that its product is superior.
3. Assign each group member to an integrated group support tool kit (Lotus Notes, Exceloncorp.com, Group-Wise, etc.). Have each member visit the Web site of the commercial developer and obtain information about this product. As a group, prepare a comparative table of the major similarities and
2. The world of the Internet is growing very fast, and it keeps changing. The task for the group is to report on the latest developments on the Internet’s uses. Members of the group will prepare a report to include the following:a. New business applications on the Internet.b. New books about the
1. You are a member of a team working for a multinational finance corporation. Your team’s project is to prepare a complex financing proposal for a client within one week. Two of the team members are in Singapore, one is in Seoul, South Korea, one is in London, and one is in Los Angeles. You
3. Marketel is a fast-growing (hypothetical) telemarketing company whose headquarters are in Colorado, but the majority of its business is in California. The company has eight divisions, including one in Chicago.(The company has just started penetrating the Midwest market.) Recently the company was
2. Visit picturetel.com and sites of other companies that manufacture conferencing products for the Internet.Prepare a report. Why are conferencing products considered part of video commerce?
1. From your own experience or from the vendor’s information, list the major capabilities of Lotus Notes/Domino. Do the same for Microsoft Exchange.Compare and contrast the products. Explain how the products can be used to support knowledge workers and managers.
11. Distinguish between flaming and spamming. How are they related? How is flaming related to netiquette?
10. Relate telecommuting to networks.
9. Based on what you know about Lotus Notes, can it support different-time/different-place work situations?
8. How can computers support a team whose members work at different times?
7. It is said that collaboration tools can change organizational culture. Explain how.
6. Explain why the topic of group work and its support is getting increased attention.
5. Discuss the role of Web-based call centers and their contribution to competitive advantage.
4. Explain the advantages of using Web-based e-mail over server-based e-mail.
3. Explain the advantages of electronic mail over regular mail.
2. Describe how agents can help people find specific information quickly.
1. Identify some commercial tools that allow users to conduct browsing, communication, and collaboration simultaneously.
21. Define netiquette.
20. Define flaming and contrast it with spamming.
19. Define telecommuting and describe its benefits.
18. Describe and distinguish between DL and e-learning.
17. Define voice technology and list its major business uses.
16. Define Internet and Internet2.
15. List the major Internet-based agents.
14. Describe software agents.
13. Define workflow systems.
12. List the major capabilities of teleconferencing.
11. Describe the major capabilities of real-time collaboration tools.
10. Define groupware.
9. Describe differences and relationships between intranets and extranets.
8. Define software agents applications and list their Internet applications.
7. Describe the time/place framework.
6. What are some major benefits and limitations of working in groups?
5. Distinguish corporate portals from information (Internet)portals.
4. Describe corporate portals and their benefits.
3. Define discovery, communication, and collaboration.
2. Define an intranet.
1. List the major advantages of the Internet.
5. Use the Internet to find another, similar organization that is competing against itself to achieve competitive advantage.
4. How did Aeronautica Civil measure competitive success?Specifically, compare “before” and “after” on the performance measures identified in this case.
3. What were some of the keys to success for Aeronautica Civil?
2. Can profit-making organizations use the approach adopted by Aeronautica Civil? Why or why not?
1. Who is Aeronautica Civil competing against? What other approaches to measuring competitiveness can not-for-profit and government agencies use in measuring competitiveness?
4. How can Cisco use the knowledge it has acquired from internal implementation of these systems to fulfill its goal to be a network solution provider to its customers?Cisco Systems (cisco.com) richly deserves its self-designated title of “the worldwide leader in networking for the
3. Are the initiatives in place at Cisco available only to such a high-tech company? Specifically, what difficulties would a more traditional company face in becoming Net ready?Cisco Systems (cisco.com) richly deserves its self-designated title of “the worldwide leader in networking for the
2. The case emphasizes benefits to Cisco. How do suppliers benefit? How do customers benefit?Cisco Systems (cisco.com) richly deserves its self-designated title of “the worldwide leader in networking for the Internet.”Virtually all of the data packets that swirl through the Internet pass
1. How does each of Porter’s five forces apply to Cisco?Cisco Systems (cisco.com) richly deserves its self-designated title of “the worldwide leader in networking for the Internet.”Virtually all of the data packets that swirl through the Internet pass through a Cisco-manufactured router on
4. Enter some EDGAR-related Web sites(edgar-online.com, hottools.com, edgar.stern.nyu.edu). Prepare a list of the documents that are available, and discuss the benefits one can derive in using this database for conducting a competitive intelligence (see Kambil and Ginsburg, 1998).
3. Research the online toys competition. Visit the sites of toysrus.com, lego.com, KBKids.com, and also check toy sales online by sears.com, amazon.com, and walmart.com. Finally, examine dogtoys.com. Prepare a report with your findings.
2. Enter the Web site of Dell Computer (dell.com) and document the various services available to customers. Then enter IBM’s site (ibm.com). Compare the services provided to PC buyers at each company. Discuss the differences.
1. McKesson Drugs is the largest wholesale drug distributor in the world. Visit the company Web site(mckesson.com). What can you learn about its strategy toward retailers? What is its strategy toward its customers?What e-commerce initiatives are evidenced?
5. Assign members to UPS, FedEx, DHL, and the U.S.Postal Service. Have each group study the e-commerce strategies of one company. Then have members present the company, explaining why it is the best.
4. Assign each group member to a company to which he or she has access, and have each member prepare a valuechain chart. The objective is to discover how specific IT applications are used to facilitate the various activities.Compare these charts across companies in different industries.
3. Assign group members to each of the major airlines.Read Callon’s (1996) chapter on competition in the airline industry. Visit the Web sites of the major airlines.Explain how they deal with “buyers.” What information technologies are used in the airlines’ strategy implementation? Have
2. The competition in retailing online is growing rapidly as evidenced in goods such as books, toys, and CDs. Assign groups to study online competition in the above industries and more. Identify successes and failures. Compare the various industries. What generalizations can you make?
1. Assign group members to each of the major car rental companies. Find out their latest strategies regarding customer service. Visit their Web sites, and compare the findings. Have each group prepare a presentation on why its company should get the title of “best customer service provider.”
4. Identify the major competitors of Rosenbluth International.Visit three other travel agent Web sites, and compare their strategies and offerings to those of Rosenbluth.
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