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management information systems
Management Information Systems: Managing The Digital Firm 16th Edition Kenneth Laudon, Jane Laudon - Solutions
14-14 Evaluate the key risk factors in this project. The administration of President Barack Obama has made Patient Protection and Affordable Care Act, often called “Obamacare”, its chief domestic accomplishment and the centerpiece of Obama’s legacy. Essential to Obama’s health care reform
14-13 Why was the Healthcare.gov project so important? The administration of President Barack Obama has made Patient Protection and Affordable Care Act, often called “Obamacare”, its chief domestic accomplishment and the centerpiece of Obama’s legacy. Essential to Obama’s health care reform
14-12 In MyMISLab, you will find a Collaboration and Teamwork Project dealing with the concepts in this chapter. You will be able to use Google Drive, Google Sites, Google Docs, Google+, or other open source collaboration tools to complete the assignment.
14-11 This project will develop your skills using Web-based software for searching for a home and calculating mortgage financing for that home.You would like to purchase a home in Fort Collins, Colorado. Ideally, it should be a single-family house with at least three bedrooms and one bathroom that
14-10 This project provides you with an opportunity to use spreadsheet software to use the capital budgeting models discussed in this chapter to analyze the return on an investment for a new computer-aided design(CAD) system.Your company would like to invest in a new computer-aided design (CAD)
14-8 The U.S. Census launched an IT project to arm its census takers in the field with high-tech handheld devices that would save taxpayer money by directly beaming population data to headquarters from census takers in the field. Census officials signed a $600 million contract with Harris
14-7 Why is project size a major factor in project risk?
14-6 It has been said that most systems fail because systems builders ignore organizational behavior problems. Why might this be so?
14-5 Why does portfolio analysis help managers decide which systems to build?
14-4 What are the principal risk factors in information systems projects, and how can they be managed?• Identify and describe each of the principal risk factors in information systems projects.• Explain why builders of new information systems need to address implementation and change
14-3 How can firms assess the business value of information systems projects?• List and describe the major costs and benefits of information systems.• Distinguish between tangible and intangible benefits.• Describe the limitations of financial models for selecting which systems to build.
14-2 What methods can be used for selecting and evaluating information systems projects and aligning them with the firm’s business goals?• Name and describe the groups responsible for the management of information systems projects.• Describe the purpose of an information systems plan and list
14-1 What are the objectives of project management and why is it so essential in developing information systems?• Describe information system problems resulting from poor project management.• Define and describe runaway systems projects and evidence of systems failure. What are the likely
4. Should other companies use a “big-bang”implementation strategy? Why or why not?Explain your answer. Westinghouse Electric Company provides fuel, services, technology, plant design, and equipment to utility and industrial customers in the worldwide commercial nuclear electric power industry.
3. What management, organization, and technology issues had to be addressed by the Westinghouse project team? Westinghouse Electric Company provides fuel, services, technology, plant design, and equipment to utility and industrial customers in the worldwide commercial nuclear electric power
2. Why was change management so important for this project and this company? Westinghouse Electric Company provides fuel, services, technology, plant design, and equipment to utility and industrial customers in the worldwide commercial nuclear electric power industry. A private company created in
1. Identify and discuss the risks in Westinghouse Electric’s Cornerstone project. Westinghouse Electric Company provides fuel, services, technology, plant design, and equipment to utility and industrial customers in the worldwide commercial nuclear electric power industry. A private company
4. Describe the steps that should have been taken to make Choose and Book more successful. When senior cardiologist Duncan Dymond complained in 2010 that patients were arriving at his hospital at incorrect times and, far worse, in need of a different specialist, it was neither the beginning nor the
3. What was the economic and social impact of Choose and Book? When senior cardiologist Duncan Dymond complained in 2010 that patients were arriving at his hospital at incorrect times and, far worse, in need of a different specialist, it was neither the beginning nor the end of problems with the
2. To what extent was Choose and Book a failure?Explain your answer. When senior cardiologist Duncan Dymond complained in 2010 that patients were arriving at his hospital at incorrect times and, far worse, in need of a different specialist, it was neither the beginning nor the end of problems with
1. Clarify and describe the problems of the NHS Choose and Book System. What management, organization, and technology factors were responsible for those problems? When senior cardiologist Duncan Dymond complained in 2010 that patients were arriving at his hospital at incorrect times and, far worse,
4. What are the principal risk factors in information systems projects, and how can they be managed?
3. How can firms assess the business value of information systems?
13-21 Describe the role of end users in developing systems using the traditional systems life cycle, prototyping, application software packages, and end-user development.
13-20 Describe four system conversion strategies.
13-19 What were the benefits of the new system?How did it change the way SourceGas ran its business? How successful was this system solution? SourceGas is a utility headquartered in Golden, Colorado providing natural gas service to over 413,000 customers in Arkansas, Nebraska, Colorado, and
13-18 What other steps did SourceGas take to make sure the new system was successful? SourceGas is a utility headquartered in Golden, Colorado providing natural gas service to over 413,000 customers in Arkansas, Nebraska, Colorado, and Wyoming. The company has over 1,100 employees and operates
13-17 Discuss the issue of software package customization at SourceGas. SourceGas is a utility headquartered in Golden, Colorado providing natural gas service to over 413,000 customers in Arkansas, Nebraska, Colorado, and Wyoming. The company has over 1,100 employees and operates nearly 18,000
13-16 What types of system-building methods and tools did SourceGas use for building its system? SourceGas is a utility headquartered in Golden, Colorado providing natural gas service to over 413,000 customers in Arkansas, Nebraska, Colorado, and Wyoming. The company has over 1,100 employees and
13-15 What role did end users play in developing SourceGas’s new work order and dispatch system? How did the project team make sure users were involved? What would have happened to the project if they had not done this? SourceGas is a utility headquartered in Golden, Colorado providing natural
13-14 Analyze SourceGas’s problems with its old system. What management, organization, and technology factors were responsible for these problems? What was the business impact of these problems? SourceGas is a utility headquartered in Golden, Colorado providing natural gas service to over 413,000
13-13 In MyMISLab, you will find a Collaboration and Teamwork Project dealing with the concepts in this chapter. You will be able to use Google Drive, Google Sites, Google Docs, Google+, or other open source collaboration tools to complete the assignment.
13-11 This project requires you to perform a systems analysis and then design a system solution using database software.Burrows Auto Dealers specializes in selling new vehicles from Toyota in Sheffield, England. The company advertises in local newspapers and is listed as an authorized dealer on the
13-10 Management at your agricultural chemicals corporation has been dissatisfied with production planning.Production plans are created using best guesses of demand for each product, which are based on how much of each product has been ordered in the past. If a customer places an unexpected order
13-9 For an additional fee, a customer purchasing from the online appliance store Appliancesdirect.com in the U.K., such as a washing machine, can purchase a three-year service contract. The contract provides free repair service and parts for the specified appliance using an authorized service
13-8 Why is it important to identify the information requirements of a new system prior to building the system?
13-7 Why are web services and service-oriented computing so important for reducing the costs of building new systems?
13-6 Why is selecting a systems development approach an important business decision?Who should participate in the selection process?
13-5 What are new approaches for system building in the digital firm era?• Define rapid application development(RAD) and agile development and explain how they can speed up system-building.• Explain how component-based development and Web services help firms build and enhance their information
13-3 What are the principal methodologies for modeling and designing systems?• Compare object-oriented and traditional structured approaches for modeling and designing systems.
13-2 What are the core activities in the systems development process?• Distinguish between systems analysis and systems design. Describe the activities for each.• Define information requirements and explain why they are difficult to determine correctly.• Explain why the testing stage of
13-1 How does building new systems produce organizational change?• Describe each of the four kinds of organizational change that can be promoted with information technology.• Define business process redesign and compare it to other types of organizational change.
3. Describe the business processes changed by USAA’s mobile applications before and after the applications were deployed. “How should we go mobile?” Almost every company today is asking that question. In 2014, more people used their mobile phones than PCs to go online, and there is one mobile
2. How does user requirement definition for mobile applications differ from that in traditional systems analysis? “How should we go mobile?” Almost every company today is asking that question. In 2014, more people used their mobile phones than PCs to go online, and there is one mobile device
1. What management, organization, and technology issues need to be addressed when building mobile applications? “How should we go mobile?” Almost every company today is asking that question. In 2014, more people used their mobile phones than PCs to go online, and there is one mobile device for
3. Explain exactly how these process improvements enhance Burton’s operational performance and decision making. When we hear “snowboarding”, we tend to think of snow-covered slopes, acrobatic jumps, and high-flying entertainment. We don’t usually think of improving business process
2. Why are the business processes described in this case such an important source of competitive advantage for Burton? When we hear “snowboarding”, we tend to think of snow-covered slopes, acrobatic jumps, and high-flying entertainment. We don’t usually think of improving business process
1. Analyze Burton using the value chain and competitive forces models. When we hear “snowboarding”, we tend to think of snow-covered slopes, acrobatic jumps, and high-flying entertainment. We don’t usually think of improving business process efficiency. But snowboarding is business for Burton
4. What are alternative methods for building information systems?
12-17 Give three examples of data used in location analytics and explain how each can help businesses.
12-16 Identify and describe three factors that prevent managers from making good decisions.
12-15 How helpful is predictive planting to individual farmers and the agricultural industry? Explain your answer. Like many other businesses, farming is being reshaped by information technology. Many tractors and combines today are guided by Global Positioning System (GPS) satellitebased
12-14 How does predictive planting support decision making? Identify three different decisions that can be supported. Like many other businesses, farming is being reshaped by information technology. Many tractors and combines today are guided by Global Positioning System (GPS) satellitebased
12-13 How do the systems described in this case provide operational intelligence? Like many other businesses, farming is being reshaped by information technology. Many tractors and combines today are guided by Global Positioning System (GPS) satellitebased navigation systems. The GPS computer
12-12 List and describe the technologies used in this case study. Like many other businesses, farming is being reshaped by information technology. Many tractors and combines today are guided by Global Positioning System (GPS) satellitebased navigation systems. The GPS computer receives signals from
12-11 In MyMISLab, you will find a Collaboration and Teamwork Project dealing with the concepts in this chapter. You will be able to use Google Drive, Google Sites, Google Docs, Google+, or other open source collaboration tools to complete the assignment.
12-10 This project will help develop your skills in using Web-based DSS for financial planning.The Web sites for CNN Money and Kiplinger feature Web-based DSS for financial planning and decision making. Select either site to plan for retirement. Use your chosen site to determine how much you need
12-9 This project gives you an opportunity to learn how to use Excel’s PivotTable feature to analyze a database or data list. Use the data file for Online Management Training Inc. described earlier in the chapter. This is a list of the sales transactions at OMT for one day. You can find this
12-7 Dealerships for Subaru and other automobile manufacturers keep records of the mileage of cars they sell and service. Mileage data are used to remind customers of when they need to schedule service appointments, but they are used for other purposes as well. What kinds of decisions does this
12-6 How much can business intelligence and business analytics help companies refine their business strategy? Explain your answer.
12-5 Why is the balanced scorecard method a leading methodology for understanding the most important information needed a firm’s executives?How is related to business performance management?
12-4 As a manager or user of information systems, what would you need to know to participate in the design and use of a DSS or an ESS?Why?
12-3 How do different decision-making constituencies in an organization use business intelligence?What is the role of information systems in helping people working in a group make decisions more efficiently?• List each of the major decision-making constituencies in an organization and describe
12-2 How do business intelligence and business analytics support decision making?• Define and describe business intelligence and business analytics.• List and describe the elements of a business intelligence environment.• List and describe the analytic functionalities provided by BI
12-1 What are the different types of decisions and how does the decision-making process work?How do information systems support the activities of managers and management decision making?• List and describe the different levels of decision making and decision-making constituencies in
4. Compare the role of big data in Team USA’s America’s Cup victory with its role in the German team’s 2014 World Cup victory described in the chapter-opening case. On September 25, 2013, Oracle Team USA pulled off one of the greatest comebacks in organized sports by winning the last race of
3. How much was technology responsible for Team USA’s America’s Cup victory? Explain your answer. On September 25, 2013, Oracle Team USA pulled off one of the greatest comebacks in organized sports by winning the last race of the 34th America’s Cup Race on breezy San Francisco Bay. Oracle was
2. How did information technology impact decision making at Team USA? On September 25, 2013, Oracle Team USA pulled off one of the greatest comebacks in organized sports by winning the last race of the 34th America’s Cup Race on breezy San Francisco Bay. Oracle was down 8–1 to its archrival New
1. How did information technology change the way America’s Cup boats were managed and sailed? On September 25, 2013, Oracle Team USA pulled off one of the greatest comebacks in organized sports by winning the last race of the 34th America’s Cup Race on breezy San Francisco Bay. Oracle was down
4. Visit the IBM Cognos Web site and describe the business intelligence tools that would be the most useful for the Cincinnati Zoo. Founded in 1873, the Cincinnati Zoo & Botanical Garden is one of the world’s top-rated zoological institutions, and the second oldest zoo in the United States. It is
3. How did the Cincinnati Zoo benefit from business intelligence? How did it enhance operational performance and decision making? What role was played by predictive analytics? Founded in 1873, the Cincinnati Zoo & Botanical Garden is one of the world’s top-rated zoological institutions, and the
2. Why was replacing legacy point-of-sale systems and implementing a data warehouse essential to an information system solution? Founded in 1873, the Cincinnati Zoo & Botanical Garden is one of the world’s top-rated zoological institutions, and the second oldest zoo in the United States. It is
1. What management, organization, and technology factors were behind the Cincinnati Zoo losing opportunities to increase revenue? Founded in 1873, the Cincinnati Zoo & Botanical Garden is one of the world’s top-rated zoological institutions, and the second oldest zoo in the United States. It is
3. How do different decision-making constituencies in an organization use business intelligence? What is the role of information systems in helping people working in a group make decisions more efficiently?
1. What are the different types of decisions and how does the decision-making process work? How do information systems support the activities of managers and management decision making?
11-19 How do enterprise content management systems help organizations manage structured and semistructured knowledge? What are two examples of each type of knowledge handled by these systems?
11-18 How do each of the following types of systems acquire and represent knowledge: Expert system, case-based reasoning, neural network?
11-17 How do you think KM tools have changed some key operational processes at TCS, such as bidding for new projects, project development and implementation, and customer service? Tata Consultancy Services (TCS) is an IT-services, business-solutions and outsourcing organization that offers a
11-16 How did Web 2.0 tools help TCS to manage knowledge and collaboration among its employees? Tata Consultancy Services (TCS) is an IT-services, business-solutions and outsourcing organization that offers a portfolio of IT and IT-enabled services to clients all over the globe in horizontal,
11-15 Describe the collaboration tools used at TCS.What benefits did TCS reap from these tools? Tata Consultancy Services (TCS) is an IT-services, business-solutions and outsourcing organization that offers a portfolio of IT and IT-enabled services to clients all over the globe in horizontal,
11-14 Describe the growth of knowledge management systems at TCS. How have these systems helped TCS in its business? Tata Consultancy Services (TCS) is an IT-services, business-solutions and outsourcing organization that offers a portfolio of IT and IT-enabled services to clients all over the globe
11-13 Analyze the knowledge management efforts at TCS using the knowledge management value chain model. Which tools or activities were used for managing tacit knowledge and which ones are used for explicit knowledge? Tata Consultancy Services (TCS) is an IT-services, business-solutions and
11-12 In MyMISLab, you will find a Collaboration and Teamwork Project dealing with the concepts in this chapter. You will be able to use Google Drive, Google Docs, Google Sites, Google+, or other open source collaboration tools to complete the assignment.
11-11 This project will give you experience using shopping bots to search online for products, find product information, and find the best prices and vendors. Select a digital camera you might want to purchase, such as the Canon PowerShot S110 or the Olympus Tough TG-3. Visit MySimon
11-10 Expert systems typically use a large number of rules. This project has been simplified to reduce the number of rules, but it will give you experience working with a series of rules to develop an application.When employees at your company retire, they are given cash bonuses. These cash bonuses
11-6 Describe various ways that knowledge management systems could help firms with sales and marketing or with manufacturing and production.
11-5 Knowledge management is a business process, not a technology. Discuss.
4. Give examples of four decisions that would be improved in a “smart city.” New York City wants very much to be a “smart city.”In the fall of 2013, New York University, with support from city government, opened the Center for Urban Science and Progress under the direction of Steven
3. What problems are solved by “smart cities?”What are the drawbacks? New York City wants very much to be a “smart city.”In the fall of 2013, New York University, with support from city government, opened the Center for Urban Science and Progress under the direction of Steven E.Koonin, a
2. What are the people, organization, and technology issues that should be addressed by “smart city” initiatives? New York City wants very much to be a “smart city.”In the fall of 2013, New York University, with support from city government, opened the Center for Urban Science and Progress
1. What technologies is New York employing to improve the quality of life of its citizens? New York City wants very much to be a “smart city.”In the fall of 2013, New York University, with support from city government, opened the Center for Urban Science and Progress under the direction of
4. How did the integration of online custom board design software (CBD), CAD, and computer numerical control (CNC) improve Firewire’s operations? Nev Hyman had been building surf boards in Australia for 35 years. In 2005, he teamed up with Mark Price and a group of longtime surfing friends in
3. What is the role of CAD in Firewire’s business model? Nev Hyman had been building surf boards in Australia for 35 years. In 2005, he teamed up with Mark Price and a group of longtime surfing friends in Carlsbad, California, to form Firewire Surfboards.This company thrives on innovation and was
2. What strategies is Firewire using to differentiate its product, reach its customers, and persuade them to buy its products? Nev Hyman had been building surf boards in Australia for 35 years. In 2005, he teamed up with Mark Price and a group of longtime surfing friends in Carlsbad, California, to
1. Analyze Firewire using the value chain and competitive forces models. Nev Hyman had been building surf boards in Australia for 35 years. In 2005, he teamed up with Mark Price and a group of longtime surfing friends in Carlsbad, California, to form Firewire Surfboards.This company thrives on
4. What are the business benefits of using intelligent techniques for knowledge management?
3. What are the major types of knowledge work systems and how do they provide value for firms?
2. What types of systems are used for enterprise-wide knowledge management and how do they provide value for businesses?
1. What is the role of knowledge management systems in business?
10-17 Could Nasty Gal have avoided bankruptcy?Explain your answer.
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