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management information systems

Management Information Systems Managing The Digital Firm 14th Edition Kenneth C. Laudon - Solutions

2. What are the advantages and disadvantages of using cloud-based enterprise applications? Salesforce.com is the most successful enterprisescale software as a service (SaaS) and the undisputed global leader in cloud-based customer relationship management (CRM) systems. Users can access Salesforce
1. What types of companies are most likely to adopt cloud-based CRM software services? Why? What companies might not be well-suited for this type of software? Salesforce.com is the most successful enterprisescale software as a service (SaaS) and the undisputed global leader in cloud-based customer
4. What managerial, organizational, and technological challenges might DP World have faced in the early stages of the RFID project’s deployment? DP (Dubai Ports) World has reason to be proud of its accomplishment of becoming one of the leading terminal operators in the world. Today, DP World has
3. How does the concept of supply chain execution relate to this interactive session? DP (Dubai Ports) World has reason to be proud of its accomplishment of becoming one of the leading terminal operators in the world. Today, DP World has 60 terminals across 6 continents, and 11 new terminals are
2. Describe two improvements that resulted from implementing the Identec RFID-based solution. DP (Dubai Ports) World has reason to be proud of its accomplishment of becoming one of the leading terminal operators in the world. Today, DP World has 60 terminals across 6 continents, and 11 new
1. How did Identec Solutions’ RFID-based technology help DP World increase the efficiency and effectiveness of its customers’ supply chains? DP (Dubai Ports) World has reason to be proud of its accomplishment of becoming one of the leading terminal operators in the world. Today, DP World has 60
4. What are the challenges posed by enterprise applications and how are enterprise applications taking advantage of new technologies?
8-18 Describe four reasons why mobile devices used in business are difficult to secure.
8-17 Describe three spoofing tactics employed in identity theft using information systems.
8-16 Describe some of the weaknesses exploited by malware The IT sector is one of the key drivers of the European economy. It has been estimated that 60 percent of Europeans use the Internet regularly. Additionally, 87 percent own or have access to mobile phones. In 2009, the European broadband
8-15 Explain how a cyber attack can be carried out. The IT sector is one of the key drivers of the European economy. It has been estimated that 60 percent of Europeans use the Internet regularly. Additionally, 87 percent own or have access to mobile phones. In 2009, the European broadband market
8-14 Describe some of the main points of the Digital Agenda for Europe. The IT sector is one of the key drivers of the European economy. It has been estimated that 60 percent of Europeans use the Internet regularly. Additionally, 87 percent own or have access to mobile phones. In 2009, the European
8-13 What is a botnet? The IT sector is one of the key drivers of the European economy. It has been estimated that 60 percent of Europeans use the Internet regularly. Additionally, 87 percent own or have access to mobile phones. In 2009, the European broadband market was the largest in the world.
8-12 In MyMISLab, you will find a Collaboration and Teamwork Project dealing with the concepts in this chapter. You will be able to use Google Drive, Google Docs, Google Sites, Google+, or other open source collaboration tools to complete the assignment.
8-11 This project will help develop your Internet skills in using the Web to research and evaluate security outsourcing services.You have been asked to help your company’s management decide whether to outsource security or keep the security function within the firm. Search the Web to find
8-10 This project uses spreadsheet software to calculate anticipated annual losses from various security threats identified for a small company.Mercer Paints is a paint manufacturing company located in Alabama that uses a network to link its business operations. A security risk assessment requested
8-9 A survey of your firm’s IT infastructure has identified a number of security vulnerabilities. Review the data on these vulnerabilities, which can be found in a table in MyMISLab™. Use the table to answer the following questions:• Calculate the total number of vulnerabilities for each
8-8 Gifty is an online e-tailer for handmade gifts. Customers can purchase either via its Web site or via a mobile app. Prepare a security analysis for this Internet-based business. What kinds of threats should it anticipate? What would be their impact on the business? What steps can it take to
8-6 Who poses the biggest security threat: insiders or outsiders?
8-5 Security isn’t simply a technology issue, it’s a business issue. Discuss.
4. What should MWEB do in the future to avoid similar incidents? BMWEB, launched in 1997, became South Africa’s leading ISP in 1998. It has established itself as a company that provides a cutting-edge network and service infrastructure and outstanding customer service.Currently, MWEB’s customer
3. If you were an MWEB customer, would you consider MWEB’s response to the security breach to be acceptable? Why or why not? BMWEB, launched in 1997, became South Africa’s leading ISP in 1998. It has established itself as a company that provides a cutting-edge network and service infrastructure
2. What is the possible business impact of this security breach for both MWEB and its customers? BMWEB, launched in 1997, became South Africa’s leading ISP in 1998. It has established itself as a company that provides a cutting-edge network and service infrastructure and outstanding customer
1. What technology issues led to the security breach at MWEB? BMWEB, launched in 1997, became South Africa’s leading ISP in 1998. It has established itself as a company that provides a cutting-edge network and service infrastructure and outstanding customer service.Currently, MWEB’s customer
4. What solutions have been proposed for this problem? Do you think they will be effective?Why or why not? In July 2010, reports surfaced about a Stuxnet worm that had been targeting Iran’s nuclear facilities. In November of that year, Iran’s President Mahmoud Ahmadinejad publicly acknowledged
3. What makes Stuxnet different from other cyberwarfare attacks? How serious a threat is this technology? In July 2010, reports surfaced about a Stuxnet worm that had been targeting Iran’s nuclear facilities. In November of that year, Iran’s President Mahmoud Ahmadinejad publicly acknowledged
2. Assess the management, organization, and technology factors that have created this problem. In July 2010, reports surfaced about a Stuxnet worm that had been targeting Iran’s nuclear facilities. In November of that year, Iran’s President Mahmoud Ahmadinejad publicly acknowledged that
1. Is cyberwarfare a serious problem? Why or why not? In July 2010, reports surfaced about a Stuxnet worm that had been targeting Iran’s nuclear facilities. In November of that year, Iran’s President Mahmoud Ahmadinejad publicly acknowledged that malicious software had infected the Iranian
2. What is the business value of security and control?
7-17 How do social search, semantic search, and mobile search differ from searching for information on the Web using conventional search engines?
7-16 Compare Web 2.0 and Web 3.0.
7-15 How is RFID technology helping the Allianze University College of Medical Sciences library to detect and prevent the theft of books? RFID (Radio-frequency Identification) can play a key role in library management. The major advantage of using RFID is that it ensures traceability and security.
7-14 What kind of technology does your school or university library use? Does IT play a crucial role in managing operations? RFID (Radio-frequency Identification) can play a key role in library management. The major advantage of using RFID is that it ensures traceability and security. In addition,
7-13 How can RFID technology simplify basic library processes like the lending and returns of books? RFID (Radio-frequency Identification) can play a key role in library management. The major advantage of using RFID is that it ensures traceability and security. In addition, RFID simplifies
7-12 In MyMISLab, you will find a Collaboration and Teamwork Project dealing with the concepts in this chapter.You will be able to use Google Drive, Google Docs, Google Sites, Google+, or other open-source collaboration tools to complete the assignment.
7-11 This project will help develop your Internet skills in using Web search engines for business research.Use Google and Bing to obtain information about the Internet of Things. If you wish, try some other search engines as well. Compare the volume and quality of information you find with each
7-10 In this project, you’ll use the Web to research alternative wireless services and use spreadsheet software to calculate wireless service costs for a sales force.You would like to equip your sales force of 35, based in Dublin, Ireland, with mobile phones that have capabilities for voice
7-9 BD sells medical devices and instrument systems to hospitals, health clinics, medical offices, and laboratories in over 50 countries. The company employs over 30,000 people around the world, including account managers, customer service and support representatives, and warehouse staff.
7-8 Your company supplies ceramic floor tiles to Leroy Merlin, Bricorama, and other home improvement stores in France. You have been asked to start using radio frequency identification tags on each case of tiles you ship to help your customers improve the management of your products and those of
7-6 Does anyone own the Internet? Discuss how the Internet is currently governed and consider whether countries should be able to impose its own rules on the Internet within their own borders.
3. Should managers inform employees that their Web behavior is being monitored? Or should managers monitor secretly? Why or why not? The Internet has become an extremely valuable business tool, but it’s also a huge distraction for workers on the job. Employees are wasting valuable company time by
2. Describe an effective e-mail and Web use policy for a company. The Internet has become an extremely valuable business tool, but it’s also a huge distraction for workers on the job. Employees are wasting valuable company time by surfing inappropriate Web sites(Facebook, shopping, sports, etc.),
1. Should managers monitor employee e-mail and Internet usage? Why or why not? The Internet has become an extremely valuable business tool, but it’s also a huge distraction for workers on the job. Employees are wasting valuable company time by surfing inappropriate Web sites(Facebook, shopping,
5. Are you in favor of legislation enforcing network neutrality? Why or why not? What kind of Internet user are you? Do you primarily use the Net to do a little e-mail and online banking? Or are you online all day, watching YouTube videos, downloading music files, or playing online games? Do you
4. It has been said that net neutrality is the most important issue facing the Internet since the advent of the Internet. Discuss the implications of this statement. What kind of Internet user are you? Do you primarily use the Net to do a little e-mail and online banking? Or are you online all day,
3. What would be the impact on individual users, businesses, and government if Internet providers switched to a tiered service model for transmission over land lines as well as wireless? What kind of Internet user are you? Do you primarily use the Net to do a little e-mail and online banking? Or
2. Who’s in favor of net neutrality? Who’s opposed?Why? What kind of Internet user are you? Do you primarily use the Net to do a little e-mail and online banking? Or are you online all day, watching YouTube videos, downloading music files, or playing online games? Do you use your iPhone to
1. What is net neutrality? Why has the Internet operated under net neutrality up to this point in time? What kind of Internet user are you? Do you primarily use the Net to do a little e-mail and online banking? Or are you online all day, watching YouTube videos, downloading music files, or playing
4. What are the principal technologies and standards for wireless networking, communication, and Internet access?
2. What are the different types of networks?
6-18 Discuss how the following facilitate the management of big data: Hadoop, in-memory computing, analytic platforms.
6-17 Identify the five problems of a traditional file environment and explain how a database management system solves them.
6-16 What are the main advantages and disadvantages of having multiple databases in a distributed architecture? Explain. The Lego Group, which is headquartered in Billund, Denmark, is one of the largest toy manufacturers in the world. Lego’s main products have been the bricks and figures that
6-15 Identify some of the business intelligence features included in SAP’s business software suite. The Lego Group, which is headquartered in Billund, Denmark, is one of the largest toy manufacturers in the world. Lego’s main products have been the bricks and figures that children have played
6-14 Explain why distributed architectures are flexible. The Lego Group, which is headquartered in Billund, Denmark, is one of the largest toy manufacturers in the world. Lego’s main products have been the bricks and figures that children have played with for generations. The Danish company has
6-13 Explain the role of the database in SAP’s threetier system. The Lego Group, which is headquartered in Billund, Denmark, is one of the largest toy manufacturers in the world. Lego’s main products have been the bricks and figures that children have played with for generations. The Danish
6-12 In MyMISLab, you will find a Collaboration and Teamwork Project dealing with the concepts in this chapter. You will be able to use Google Drive, Google Docs, Google Sites, Google+, or other open source collaboration tools to complete the assignment
6-11 This project develops skills in searching Web-enabled databases with information about products and services in faraway locations.Your company, Caledonian Furniture, is located in Cumbernauld, Scotland, and manufactures office furniture of various types. You are considering opening a facility
6-10 In this exercise, you will use database software to design a database for managing inventory for a small business. Sylvester’s Bike Shop, located in San Francisco, California, sells road, mountain, hybrid, leisure, and children’s bicycles. Currently, Sylvester’s purchases bikes from
6-8 Iko Instruments Group, a global supplier of measurement, analytical, and monitoring instruments and services based in the Netherlands, had a new data warehouse designed to analyze customer activity to improve service and marketing. However, the data warehouse was full of inaccurate and
6-7 Why is big data so interesting to businesses?What challenges does big data present?
6-6 To what extent should end users be involved in the selection of a database management system and database design?
6-5 It has been said there is no bad data, just bad management. Discuss the implications of this statement.
6. How did American Water’s data warehouse improve operations and management decision making? American Water, founded in 1886, is the largest public water utility in the United States. Headquartered in Voorhees, N.J., the company employs more than 7,000 dedicated professionals who provide
5. Give some examples of problems that would have occurred at American Water if its data were not“clean”? American Water, founded in 1886, is the largest public water utility in the United States. Headquartered in Voorhees, N.J., the company employs more than 7,000 dedicated professionals who
4. How did implementing a data warehouse help American Water move toward a more centralized organization? American Water, founded in 1886, is the largest public water utility in the United States. Headquartered in Voorhees, N.J., the company employs more than 7,000 dedicated professionals who
3. Why was the participation of business users so important? If they didn’t play this role, what would have happened? American Water, founded in 1886, is the largest public water utility in the United States. Headquartered in Voorhees, N.J., the company employs more than 7,000 dedicated
2. Describe roles played by information systems specialists and end users in American Water’s systems transformation project. American Water, founded in 1886, is the largest public water utility in the United States. Headquartered in Voorhees, N.J., the company employs more than 7,000 dedicated
1. Discuss the role of information policy, data administration, and efforts to ensure data quality in improving data management at American Water. American Water, founded in 1886, is the largest public water utility in the United States. Headquartered in Voorhees, N.J., the company employs more
4. Describe the changes in the business as a result of adopting HANA. Automotive Resources International®, better known as simply ARI®, is the world’s largest privately-held company for vehicle fleet management services.ARI is headquartered in Mt. Laurel, New Jersey and has 2,500 employees and
3. Was SAP HANA a good solution for ARI? Why or why not? Automotive Resources International®, better known as simply ARI®, is the world’s largest privately-held company for vehicle fleet management services.ARI is headquartered in Mt. Laurel, New Jersey and has 2,500 employees and offices
2. Describe ARI’s earlier capabilities for data analysis and reporting and their impact on the business. Automotive Resources International®, better known as simply ARI®, is the world’s largest privately-held company for vehicle fleet management services.ARI is headquartered in Mt. Laurel,
1. Why was data management so problematic at ARI? Automotive Resources International®, better known as simply ARI®, is the world’s largest privately-held company for vehicle fleet management services.ARI is headquartered in Mt. Laurel, New Jersey and has 2,500 employees and offices throughout
4. Why are information policy, data administration, and data quality assurance essential for managing the firm’s data resources?
3. What are the principal tools and technologies for accessing information from databases to improve business performance and decision making?
2. What are the major capabilities of database management systems (DBMS) and why is a relational DBMS so powerful?
1. What are the problems of managing data resources in a traditional file environment?
5-19 What is the total cost of ownership of technology assets and what are its cost components?
5-18 What are the distinguishing characteristics of cloud computing and what are the three types of cloud services?
5-17 Allowing employees use their own smartphones for work will save the company money. Do you agree? Why or why not? Just about everyone who has a smartphone wants to be able to bring it to work and use it on the job. And why not? Employees using their own smartphones would allow companies to
5-16 Compare the BYOD experiences of IBM and Intel. Why did BYOD at Intel work so well? Just about everyone who has a smartphone wants to be able to bring it to work and use it on the job. And why not? Employees using their own smartphones would allow companies to enjoy all of the same benefits of
5-15 What management, organization, and technology factors should be addressed when deciding whether to allow employees to use their personal smartphones for work? Just about everyone who has a smartphone wants to be able to bring it to work and use it on the job. And why not? Employees using their
5-14 What are the advantages and disadvantages of allowing employees to use their personal smartphones for work? Just about everyone who has a smartphone wants to be able to bring it to work and use it on the job. And why not? Employees using their own smartphones would allow companies to enjoy all
5-13 In MyMISLab, you will find a Collaboration and Teamwork Project dealing with the concepts in this chapter.You will be able to use Google Drive, Google Docs, Google Sites, Google+, or other open-source collaboration tools to complete the assignment.
5-12 The Foremost Composite Materials Company is planning a two-day sales conference for October 19–20, starting with a reception on the evening of October 18. The conference consists of all-day meetings that the entire sales force, numbering 120 sales representatives and their 16 managers, must
5-11 In this exercise, you’ll use software at various online travel sites to obtain pricing for total travel and lodging costs for a sales conference.EuroPlastiques is a leading EU plastics company. EuroPlastiques is planning a two-day sales conference for June 19–20, starting with a reception
5-10 Qantas Airways, Australia’s leading airline, faces cost pressures from high fuel prices and lower levels of global airline traffic. To remain competitive, the airline must find ways to keep costs low while providing a high level of customer service. Qantas had a 30-year-old data center.
5-9 Hischornklinik Group is a leading private medical clinic group in Germany. It relies on information systems to operate 14 hospitals, as well as hundreds of specialist institutes. Demand for additional servers and storage technology is growing by 20 percent each year. Hischornklinik was setting
5-8 What are the advantages and disadvantages of the BYOD movement?
4. What kinds of businesses are most likely to benefit from using cloud computing? Why? Cloud computing is taking off. The biggest players in the cloud computing marketplace include Amazon Web Services division (AWS), Microsoft, and Google.These companies have streamlined cloud computing and made
3. How do the concepts of capacity planning, scalability, and TCO apply to this case? Apply these concepts both to Amazon and to subscribers of its services. Cloud computing is taking off. The biggest players in the cloud computing marketplace include Amazon Web Services division (AWS), Microsoft,
2. What are the disadvantages of cloud computing? Cloud computing is taking off. The biggest players in the cloud computing marketplace include Amazon Web Services division (AWS), Microsoft, and Google.These companies have streamlined cloud computing and made it an affordable and sensible option
1. What business benefits do cloud computing services provide? What problems do they solve? Cloud computing is taking off. The biggest players in the cloud computing marketplace include Amazon Web Services division (AWS), Microsoft, and Google.These companies have streamlined cloud computing and
4. Should all firms move toward green computing?Why or why not? What’s too hot to handle? It might very well be your company’s data center, which can easily consume more than 100 times more power than a standard office building. Data-hungry tasks such as video on demand, maintaining Web sites,
3. What are the business benefits and costs of these solutions? What’s too hot to handle? It might very well be your company’s data center, which can easily consume more than 100 times more power than a standard office building. Data-hungry tasks such as video on demand, maintaining Web sites,
2. What solutions are available for these problems?Are they management, organizational, or technology solutions? Explain your answer. What’s too hot to handle? It might very well be your company’s data center, which can easily consume more than 100 times more power than a standard office
1. What business and social problems does data center power consumption cause? What’s too hot to handle? It might very well be your company’s data center, which can easily consume more than 100 times more power than a standard office building. Data-hungry tasks such as video on demand,
5. What are the challenges of managing IT infrastructure and management solutions?
4. What are the current trends in computer software platforms?
3. What are the current trends in computer hardware platforms?

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