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management information systems
Management Information Systems: Managing The Digital Firm 16th Edition Kenneth Laudon, Jane Laudon - Solutions
• Quality of life What values should be preserved in an information- and knowledge-based society? Which institutions should we protect from violation?Which cultural values and practices does the new information technology support?
• System quality What standards of data and system quality should we demand to protect individual rights and the safety of society?
• Accountability and control Who can and will be held accountable and liable for the harm done to individual and collective information and property rights?
• Property rights and obligations How will traditional intellectual property rights be protected in a digital society in which tracing and accounting for ownership are difficult, and ignoring such property rights is so easy?
• Information rights and obligations What information rights do individuals and organizations possess with respect to themselves? What can they protect?
4-5 How will MIS help my career?
4-4 How have information systems affected laws for establishing accountability and liability and the quality of everyday life?
4-2 What specific principles for conduct can be used to guide ethical decisions?
4-1 What ethical, social, and political issues are raised by information systems?
3-17 Describe the impact of the Internet on each of the five competitive forces.
3-16 Which company is more likely to dominate grocery retailing? Explain your answer.
3-15 What role does information technology play in these strategies?
3-14 Compare the role of grocery sales in Amazon and Walmart’s business strategies.
3-13 Analyze Amazon.com and Walmart using the
3-12 With your team of three or four other students, select a company described in the Wall Street Journal, Fortune, Forbes, or another business publication or do your research on the web. Visit the company’s website to find additional information about that company and to see how the firm is
3-10 In this exercise, you will use database software to analyze the reservation transactions for a hotel and use that information to fine-tune the hotel’s business strategy and marketing activities.In MyLab MIS, you will find a database for hotel reservation transactions developed in Microsoft
3-9 T-Mobile has launched aggressive campaigns to attract customers with lower mobile phone prices, and it has added to its customer base. However, management wants to know if there are other ways of luring and keeping customers. Are customers concerned about the level of customer service, uneven
3-8 Macy’s, Inc., through its subsidiaries, operates approximately 840 department stores in the United States.Its retail stores sell a range of merchandise, including apparel, home furnishings, and housewares. Senior management has decided that Macy’s needs to tailor merchandise more to local
3-6 It has been said that the advantage that leading-edge retailers such as Dell and Walmart have over their competition isn’t MyLab MIS MyLab MIS technology; it’s their management. Do you agree? Why or why not?
3-5 It has been said that there is no such thing as a sustainable strategic advantage. Do you agree? Why or why not?
• Explain how to perform a strategic systems analysis.
3-4 What are the challenges posed by strategic information systems, and how should they be addressed?
• Explain how businesses benefit by using network economics and ecosystems.
3-3 How do Porter’s competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems?
technologies on organizations.
• Describe the impact of the Internet and disruptive
• Describe the major behavioral theories that help explain how information systems affect organizations.Explain why there is considerable organizational resistance to the introduction of information systems.
3-2 What is the impact of information systems on organizations?
3-1 Which features of organizations do managers need to know about to build and use information systems successfully?
3-4 What are the challenges posed by strategic information systems, and how should they be addressed?
3-3 How do Porter’s competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems?
3-2 What is the impact of information systems on organizations?
3-1 Which features of organizations do managers need to know about to build and use information systems successfully?
5. Consider inquiring what kinds of problems with customers’ data quality you would be most likely to encounter on the job.
4. Learn what you can about Salesforce.com related to the responsibilities outlined for this job. Inquire about exactly how you would be using Salesforce.com in your work.
3. Review the company’s LinkedIn profile and posts in addition to other social media channels. Are there consistent themes across these channels on which the company seems to focus? Be prepared to show that you understand the kinds of business challenges facing this company.
2. Use the web to find out more about tools and services for promoting data quality and data management and research the company’s specific offerings in this area.
1. Review the discussion of IT and business strategy in Chapter 3 and also the section on data management, including data quality, in Chapter 6.
4. Have you had much face-to-face contact with customers? Can you describe what work you did with customers?
3. Can you give us an example of a marketing or sales-related problem or other business problem that you helped solve? Do you have any examples of your writing and analysis work?
2. Have you ever worked with Salesforce.com? What do you know about it?How have you used the software?
1. What do you know about data quality and data management? Have you any work experience in these areas? Have you ever encountered a data quality problem? If so, can you describe how the problem was solved?
• Are we using the right metrics to measure progress toward those goals?
• Is IT improving the right business processes and activities to promote this strategy?
• Have we correctly articulated our business strategy and goals?
3. Have we aligned IT with our business strategy and goals?
• Where in the value chain will information systems provide the greatest value to the firm?
• Can the firm benefit from strategic partnerships, value webs, ecosystems, or platforms?
• Is the industry supply chain and customer base changing in ways that benefit or harm the firm?
• Does the firm leverage its core competencies?
• Does the firm understand and manage its business processes using the best practices available? Is it taking maximum advantage of supply chain management, customer relationship management, and enterprise systems?
• How is the company creating value for the customer—through lower prices and transaction costs or higher quality? Are there any places in the value chain where the business could create more value for the customer and additional profit for the company?
2. What are the business, firm, and industry value chains for this particular firm?
• How is the industry currently using information technology? Is the organization behind or ahead of the industry in its application of information systems?
• What are the direction and nature of change within the industry? From where are the momentum and change coming?
• Is the basis of competition quality, price, or brand?
• What are some of the competitive forces at work in the industry?Are there new entrants to the industry? What is the relative power of suppliers, customers, and substitute products and services over prices?
1. What is the structure of the industry in which the firm is located?
2. How are these smart products changing operations and decision making for these organizations?How are they changing the behavior of their users?
1. Describe the role of information technology in the products described in this case. How is it adding value to these products? How is it transforming these products?
4. How has digital technology changed Crayola’s business model and the way it runs its business?
3. What people issues did Crayola have to address in designing its new technology-based products?
2. What competitive strategies is Crayola pursuing?How does digital technology support those strategies?
1. Analyze Crayola’s problem. What management, organization, and technology factors contributed to the problem?
• The kinds of tasks, decisions, and business processes that the information system is designed to assist
• The principal interest groups affected by the system and the attitudes of workers who will be using the system
• The type of organization and its style of leadership
• The organization’s culture and politics
• The structure of the organization: hierarchy, specialization, routines, and business processes
• The environment in which the organization must function
3-5 How will MIS help my career?
3-4 What are the challenges posed by strategic information systems, and how should they be addressed?
3-3 How do Porter’s competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems?
3-2 What is the impact of information systems on organizations?
3-1 Which features of organizations do managers need to know about to build and use information systems successfully?
2-17 Describe the systems used by various management groups within the firm in terms of the information they use, their outputs, and groups served.
2-16 Identify and describe the capabilities of enterprise social networking software. Describe how a firm could use each of these capabilities.
2-15 Should all companies implement internal enterprise social networks? Why or why not?
2-14 Compare the experiences implementing internal social networks of the organizations described in this case. Why were some successful?What role did management play in this process?
2-13 Identify the management, organization, and technology factors affecting adoption of internal corporate social networks.
2-12 With a team of three or four other students, find a description of a manager in a corporation in Business Week, Forbes, Fortune, the Wall Street Journal, or another business publication, or do your research on the web.Gather information about what the manager does and the role he or she plays
2-11 In this exercise, you will use Google Maps to map out transportation routes for a business and select the most efficient route.You have just started working as a dispatcher for Cross-Country Transport, a new trucking and delivery service based in Cleveland, Ohio. Your first assignment is to
2-10 In this exercise, you will learn how to use spreadsheet software to improve management decisions about selecting suppliers. You will filter transactional data on suppliers based on several different criteria to select the best suppliers for your company.You run a company that manufactures
2-9 Henry’s Hardware is a small family business in Sacramento, California. The owners, Henry and Kathleen, must use every square foot of store space as profitably as possible. They have never kept detailed inventory or sales records. As soon as a shipment of goods arrives, the items are
2-7 Use the time/space collaboration and social tool matrix to classify the collaboration and social technologies used by Sanofi Pasteur.
2-6 Identify the steps that are performed in the process of selecting and checking out a book from your college library and MyLab MIS MyLab MIS the information that flows among these activities. Diagram the process. Are there any ways this process could be changed to improve the performance of your
• Compare the roles played by programmers, systems analysts, information systems managers, the chief information officer(CIO), the chief security officer (CSO), the chief data officer (CDO), and the chief knowledge officer (CKO).
2-4 What is the role of the information systems function in a business?
• List and describe the various types of collaboration and social business tools.
• List and describe the business benefits of collaboration and social business.
• Define collaboration and social business and explain why they have become so important in business today.
2-3 Why are systems for collaboration and social business so important, and what technologies do they use?
• Describe the characteristics of transaction processing systems (TPS) and the roles they play in a business.
2-2 How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance?
• Describe the relationship between information systems and business processes.
2-1 What are business processes? How are they related to information systems?
2-4 What is the role of the information systems function in a business?
2-3 Why are systems for collaboration and social business so important, and what technologies do they use?
2-2 How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance?
2-1 What are business processes? How are they related to information systems?
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