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organizational behavior
Questions and Answers of
Organizational Behavior
Facebook has been in the news with criticism of its privacy policies, sharing customer information with Fusion GPS, and criticism regarding the attempts to influence the 2016 election. In March 2014,
Ginni Rometty is the CEO of IBM. Shortly after taking on the role of CEO and being frustrated by the progress and sales performance, Rometty released a five-minute video to all 400,000 plus IBM
The e-mails below are not written as clearly or concisely as they could be. In addition, they may have problems in organization or tone or mechanical errors. Rewrite them so they are appropriate for
The chief executive officer is often the face of the company. He or she is often the North Star of the company, providing guidance and direction for the entire organization. With other stakeholders,
Explain the cultural intelligence techniques of head, body, and heart.
What are some of the challenges of a multicultural team?
What are the key sources of cultural intelligence?
What are some things that managers can do to reduce noise in communication?
Refer to the photo in Exhibit 11.3. Comment on the body language exhibited by each person at the meeting and how engaged they are in the communication.Exhibit 11.3.
During a cross-functional meeting, one of the attendees who reports to a manager who is also at the meeting accuses one of your reports of not being fit for the position she is in. You disagree and
Compare and contrast the three primary forms of interpersonal communication.
What are the three major types of communication?
In the movie The Martian, astronaut Mark Watney (played by Matt Damon) is stranded on Mars with limited ability to communicate with mission control. Watney holds up questions to a camera that can
Describe the various individual communication roles in organizations.
How can you manage the inflow of electronic communication?
How can managers better manage their effectiveness by managing e-mail communication?
What are the major influences on organizational communication, and how can organizational design affect communication?
Which communication roles are most important in facilitating managerial effectiveness?
What are the major roles that managers play in communicating with employees?
Identify barriers to effective communication.
Why are negotiations often brought in to communications by managers?
How can barriers to effective communication be overcome by managers?
How are corporate reputations affected by the communication of managers and public statements?
Why is corporate reputation important?
What are the four components of communication discussed in this section?
Why is it important to understand your limitations in communicating to others and in larger groups?
Why should managers always strive to improve their skills?
Start-ups, by their very nature, require innovation to bring new products and services to market. Along with establishing a new brand or product, the leader has to develop the relationships and
What is the nature of leadership and the leadership process?
Define leadership and distinguish between leadership and management.
You have just taken a leadership position where 40 percent of the workforce telecommutes. You want to encourage teamwork and want to ensure that telecommuting is not hurting teamwork. What is your
What are the processes associated with people coming to leadership positions?
Leading and managing are two very different things. Being a manager means something more than gaining authority or charge over former colleagues. With the title does come the power to affect company
Anyone who has traveled even a little has at least one airline horror story: being stranded at an airport, obnoxious passengers, missed connections, flight delays, or just bad in-flight food. Even
You are the newly appointed commissioner of a major sports league that is currently in a very public game three of a best-of-seven-game playoff. After an emotional opening ceremony that recognizes a
Identify a charismatic leader and a leader with little charisma. What are the traits and skills that allow them to succeed in their roles? How can you incorporate the traits that allow them to be
One of the challenges for a new manager in a leadership position is managing stress. Reflect on a time in your life where you have taken a leadership role in a summer job, as a member of a team, or
Almost since its initial founding in 2009 as a luxury car service for the San Francisco area, controversy has followed Uber. Many complaints are against the tactics employed by the company’s
What is the role of the leader and follower in the leadership process?
Discuss the different forms of power available to leaders and the effects associated with each.
Few people would want to hire a skilled manager with no leadership skills, and you would not want to hire an inspirational leader who can't manage planning, delegating, or keeping things organized.
You are at a meeting, and during the meeting someone on the team addresses their manager and points out a crucial mistake that could doom the project. The person says that their manager should have
How do the theories of Tannenbaum and Schmidt’s leadership continuum and McGregor’s Theory X and Theory Y attempt to define leadership?
It has been observed that effective leaders have the “right stuff.” What traits are commonly associated with leader emergence and effective leaders?
What are the trait perspectives on leadership?
Both the Ohio State University and University of Michigan leadership studies identified central leader behaviors. What are these behaviors, and how are they different from one another?
What are the behavioral approaches to defining leadership?
Blake and Mouton’s work with the Leadership Grid® identified several leadership types. What are they, and how does this leadership model look from the perspective of situation theories of
What roles do gender and the popular perceptions of gender roles have on views of leadership traits?
Identify and describe the three situational variables presented in Fiedler’s contingency theory of leadership.
Identify and describe the variables presented in Fiedler’s theory of leadership.
What are the four leadership behaviors in the path-goal theory of leadership?
Discuss the differences between the internal and external leadership roles surrounding self-managed work teams.
What role does culture have in how leadership is viewed?
What are substitutes for leadership? What are neutralizers? Give an example of each.
What are the differences between the trait, behavioral, and situational approaches to defining leadership?
What are the distinguishing features of the transformational and the charismatic leader?
What are the defining characteristics of transformational and charismatic leaders?
What is the role of leadership in the 21st century?
It is relatively easy to see the power of managers. They often have the ability to hire and fire, make important decisions, sign contracts, spend money, and so forth. They are, in fact, powerful
Define what Power is.
You might find it interesting to look at your own bases of power in an organization you have worked with. To do this, simply think of your present or past job, and complete this self-assessment.What
Compare and contrast power, authority, and leadership.
You have recently been promoted to the position of president of the division from your current role as VP of accounting and finance. Many people thought that the VP of sales and marketing would get
Janey worked as an executive assistant to a product manager at her company: Ohio Connection. Overall, she loved her job; she was happy to work with a company that provided great benefits, and she and
The January 1986 explosion of the space shuttle Challenger, at a cost of seven lives, has been analyzed from several managerial standpoints: poor decision-making, poor management control, and poor
What are the components that constitute power in organizations?
It might be interesting for you to evaluate your own level of political behavior. To do this, complete this self-assessment. How Political Are You?Instructions: To determine your political
Identify five bases of power, and provide an example of each. Which base (or bases) of power do you feel would be most commonly found in organizations?
Developing a strategy for a performance appraisal is an important step for any company, and keeping out political bias is a main concern as well. Unfortunately, many times there is no way around
How can managers limit inappropriate and unethical behavior in the organization?
Discuss the concept of power dependencies. What is the relationship between power dependencies and bases of power?
A good example of the strategic contingencies approach to the study of power and politics can be seen in a consideration of organizational innovation. It has long been recognized that it is easier to
What is counterpower? Provide an example of counterpower from your own experience.
Why is it important to understand political behavior in organizations?
Define politics. How does politics differ from power?
Compare and contrast the resource dependence model of power and politics with the strategic contingency model.
Identify several specific power tactics in organizations, and provide an example of each.
Why is it important that the exercise of power and politics be handled in an ethical fashion? What might happen if employees felt that managers were using power in an unethical fashion?
Describe the types and levels of conflict found in organizations.
A good way to see how conflict can be functional or dysfunctional is to observe the behaviors of many of America’s CEOs. Classic examples include the cases of Jack Welch, former chairman of General
You might find it interesting to see how you approach conflict resolution. To do this, simply complete this self-assessment.What Is Your Approach to Conflict Resolution?Instructions: Think of a
Identify the types of conflict commonly found in organizations, and provide examples of each.
The president of your company has just told you that an Indian multinational company is interested in purchasing a large amount of the products that you and your group are responsible for. You have
Janice just graduated college, she’s ready to head out on her own and get that first job, and she’s through her first interviews. She receives an offer of a $28,000 salary, including benefits
How can the use of power help and harm organizations?
Dealing with conflict lies at the heart of managing any business. Confrontation—facing issues about which there is disagreement—is avoided only at a manager’s peril. Many issues can be
How can conflict be good for an organization?
Why do organizations have so much conflict?
One of the emerging countries in Southeast Asia is Malaysia, whose natural resources and stable economic growth are allowing it to develop as an important manufacturing center in the region along
Identify some reasons for the prevalence of intergroup conflict in organizations.
Describe the process of the conflict model.
How does intergroup conflict affect behavior within a work group? behavior between two or more groups?
Describe conflict strategies that seldom work.
Review the basic conflict model discussed in this chapter. What lessons for management follow from this model?
What are the strategies that managers can use that can reduce conflict?
Of the various strategies for resolving and preventing conflicts that are presented in this chapter, which ones do you feel will generally be most effective? least effective? Why?
Describe the stages of negotiations.
What is the difference between distributive and integrative bargaining? When would each be most appropriate?
Understand the strategies in bargaining.
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