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organizational behavior
FUNDAMENTALS OF ORGANIZATIONAL BEHAVIOR 6th Edition Andrew J. DuBrin - Solutions
Why do so many believe that to succeed in business, you have to be a little unethical?
The Vice Fund (www.usamutuals.com) bills itself as a vice fund because it puts investors’ assets into four industry sectors often associated with vice: tobacco, gambling, liquor, and defense. What is your opinion of (a) the ethics of the founders of the fund and (b) the advisability of investing
What can a company as big as Kraft Heinz do to ensure that its employees are following its code of ethics?
Before accepting a job, how much weight would you place on whether the potential employer exhibited strong social responsibility? Explain your reasoning.
Can you give an example of an outstandingly successful decision in business? Explain why you consider the decision to be an outstanding success.
A handful of businesspersons who have earned billions of dollars stand ready to, or already have, purchased a professional sports team. To what extent do you think emotions influenced their decision to purchase the team?
Which decision criteria are relevant for you in choosing a career?
Provide an example from your own Internet use that you think illustrates the use of Big Data to influence you to make a purchase. To what extent did you feel manipulated or exploited?
A technique for creative problem solving is to remind oneself of a problem just before going to sleep. Upon waking up, a good solution often presents itself. How does this technique relate to the steps in the creative process?
Plastic straws have been under considerable attack in recent years from environmentalists and politicians.At the same time, many consumers complain that paper straws are inadequate because they disintegrate quickly. How can companies that produce drinking straws go about finding a creative solution
Work together in a small group to reach a conclusion about several new products or services the world really needs. Explain why you need creative thinking to answer this question.
Recent experiments suggest that walking improves the free flow of ideas and creativity. If you can squeeze in the time, take a 30-minute walk sometime during the next week and observe if you can then think more creatively about any problem you are facing.
Shopping malls continue to show a gradual decline in terms of occupancy throughout North America. What creative suggestion can you offer mall owners to fill more of their space? (Maybe you can sell your idea after answering this question.)
Ask an experienced worker what he or she believes is the most important action a manager can take to enhance creative thinking among group members. Compare the response you get with the information in this chapter.
Many of the sales associates at CarMax are recent college graduates. What would motivate a college graduate to pursue a career at CarMax?
Can you identify several factors about a job or company that would keep you engaged?
How does WIIFM explain the fact that many busy managers and professionals devote considerable amounts of their time to community activities and charities?
How would you know if a particular person had a strong need for power? For achievement? For affiliation?
Get together in a group and have each member give an example of how establishing a goal has been motivational for him or her.
How can a manager strengthen the expectancies of group members?
How does a person formulate an instrumentality for estimating the extent to which hard work will lead to a promotion?
Identify an outcome for which you have a strong negative valence. What type of motivated behavior would you engage in to avoid that outcome?
Identify a person who appears to have a high degree of grit, including yourself, if applicable. Ask that person if he or she is strictly pursuing a big reward or is also excited about the work involved in attaining the goal.
Based on your personal experiences, as well as listening to others and reading, identify one or two cultural groups that you think are strongly work motivated.What is the basis for your answer?
Of the various characteristics of an enriched job mentioned in the chapter, which one or two factors would make a job highly meaningful to you? Explain why.
Give an example of how a technical support representative for an Internet service provider might craft his or her job.
In what way might the job of a CEO be considered enriched?
Give your own example of how rewarding one type of work behavior might result in behavior that the company really does not want to occur.
In what way does an ESOP require that employees have a long-range perspective in order for the method to be an effective motivator?
Which of the motivational programs and methods described in this chapter do you think would be particularly useful in motivating convenience store cashiers to perform at a high level?
What forms of recognition would be the most effective in motivating you? How do you know?
Why might trash talk be a more effective motivator when directed toward a coworker rather than your manager?
What do you think of being permitted to take a selfie with the company CEO as an effective reward in the company recognition program?
Ask a classmate whether he or she would prefer to take a new position that offered (a) below-average pay but some stock options, or (b) above-average pay but no stock options. What might the answer tell you about your classmate’s personality?
Describe a problem you have observed or heard about in the workplace that illustrates how poor communication among people can create a problem.
When a large number of job applicants are available to fill technical positions, hiring managers and human resource professionals are even more insistent about finding technical workers who have good communication skills. What might be the reasoning of these people hiring the technical workers?
Watch a business executive on television and evaluate how effectively the person uses nonverbal communication.Be ready to report your findings back to class.
In this era of widespread and extensive use of mobile devices, why do you think being able to maintain eye contact with other people might give a person a slight competitive edge in terms of consideration for jobs involving extensive contact with people?
If electronic communication has become so dominant in organizations, why do even information-technology firms such as IBM, Cisco Systems, and Dell still use sales representatives to meet with customers and prospective customers?
Write a sample Facebook or Twitter post that you think would impress your present or future employer.
How can an organization benefit from good upward communication?
A business analyst from the Dominican Republic, working in the United States, said to her manager, “I am having a problem in meetings. When my coworkers are laughing, I do not know what they are laughing about. They all speak English too fast for me.” What should the manager do in this
From what you have observed at school or on the job, is it true that when men outnumber women in the room, women tend to get talked over or interrupted frequently?
Ask a successful person his or her impression of the importance of being a persuasive, power-oriented communicator. Be prepared to share your observations with classmates.
Explain the meaning of this sentence: “All teams are groups, but not all groups are teams.”
As you join a new work group, how will you learn the norms in order to fit in well with the group?
Why is membership on a cross-functional team such good experience for becoming an executive?
What relevance do the activities of a crew, such as a firefighting team, have for a professional group in the office?
What is it about the nominal group technique that might make it particularly appealing to introverts?
What is the difference between group decision making and groupthink?
Suppose a person prefers texting over talking to people.How might this affect his or her ability to be an effective member of a work group?
What has been your experience regarding an effective size for a work group?
Explain whether you have observed any evidence of collaboration overload on the job or at school.
Ask an experienced worker what he or she thinks is the best aspect of working with a group. How does the person’s response fit in with any of the information presented in this chapter?
Do you see any ethical problems with the practice of companies hiring teams rather than individuals?
Why do so many workers believe that belonging to a team contributes to their job satisfaction?
Many managers believe that experience on a sports team is good preparation for performing well as a member of a workplace team. As a result, these managers often give preference in hiring to people with experience in team sports. What is your reaction to the thinking and behavior of these managers?
Visualize a work team manufacturing a luxury sports car. What would be the alternative way of manufacturing such a vehicle?
To build teamwork, one team leader at a manufacturing company encouraged the members of the team to all get the same small tattoo on their wrists. How do you like this idea?
Imagine yourself as a virtual team member, working with teammates geographically dispersed, whom you have never met in person. Explain whether you would feel like you were really working on a team.
Outdoor (or off-site) training has achieved enormous popularity as a method of developing teamwork, even without research substantiation. What factors do you think account for its popularity?
Observe directly or visualize the operations of a fastfood restaurant in which the workers are visible to the public, such as McDonald’s or Burger King. To what extent are the workers functioning as a true team?
In what way can a micromanager sometimes be helpful to a team member?
Speak to a manager in a retail setting such as a supermarket or restaurant. Get his or her impression of the importance of teamwork in that work setting. Be prepared to share your findings with classmates.
Describe how a person might be a good leader but a poor manager.
With shared leadership, teamwork, and group decision making being so popular, why bother attempting to become a charismatic and highly intelligent leader?
What would a manager of yours have to do before you considered him or her to be trustworthy?
Provide an example of how being proactive helps a leader be successful, based on your personal observations or an incident from the news, a movie, or a television show.
Assuming you believe that the leader–member exchange theory is valid, how would you go about becoming part of a leader’s in-group?
What would be an example of a crisis a leader might have to deal with at the first level in an organization, such as a department or team?
In your opinion, how charismatic is the president of the United States? What is the basis for your conclusion?
Describe a scenario in which a team leader or firstlevel supervisor can be a transformational leader.
Assume that you have a 6-year-old in the family.Based on what you have studied in this chapter about leadership, how do you think you could help that child become a leader in later life?
Identify several ways in which being a college graduate enhances a person’s chances of becoming a leader in business, in the nonprofit sector, or in public life.
Jeff Bezos, the founder and CEO of Amazon, is widely regarded as one of the most powerful people in business.What are a few sources of his power?
What might be the negative consequences to a manager if he or she ignored power, politics, and influence tactics?
How might having a lot of power help a person achieve ethical ends within an organization?
What type of power might a worker acquire to help prevent his or her job being outsourced?
Why does empowering workers often motivate them to work harder?
What differences do you see between being skilled at organizational politics and simply being nice to people?
What can a person do to become more effective at using the influence tactic of rational persuasion?
Imagine yourself as a business student interning in a retail store. What would be a good example of an ingratiating statement you might make to your manager?
What do you think of the ethics of using “strategic sexual performance” to influence others on the job?
What can you do today to start increasing your power? Compare your observations with those of your classmates.
Get together in a small group to present evidence that being effective at resolving conflict is still a major problem in business and society.
In what way does the presence of junk-mail advertising in e-mail and pop-up ads on websites create conflict?Who are the parties in conflict?
Conflict is said to have some functional consequences.Describe an example of how conflict has ever improved your work or personal life.
Visualize yourself as the branch manager in Aspen, Colorado, and one of the team members wants a flexible work schedule so he can profit from the best days for skiing this ski season. How would you handle his request?
Why do so many workers at all organizational levels still commit sexual harassment despite all the information available about its illegality and immorality?
Visualize yourself as the parent of an 8-year-old daughter. You and the other parent have a parent-teacher conference scheduled for Thursday at 4 p.m.On Thursday morning, your boss calls for a 4 p.m.meeting. How would you deal with this conflict?
Do you experience nomophobia? How do you know?
Identify a job in any field of business that you think creates negative stress for most incumbents, and pinpoint the stressors.
How much authority should the director of a wellness program have in deciding which foods should be on the menu in the company cafeteria? (Her reasoning is that she wants employees to eat only healthy foods on company premises.)
What do you see as the advantages and disadvantages of using walking meetings to help reduce stress and burnout?
Many readers of this text are not yet in a position to lay out an organization structure. How might they make use of information about organization structure and design?
Explain whether Starbucks (or choose Yum! Brands or McDonald’s) has a bureaucratic form of organization.
What hints would you look for to analyze the degree of formalization in the company for which you were being interviewed?
What evidence could you present that having a “functional mindset” is natural for most people? (For example, when people visit a hospital or grocery store, in what way do they think in terms of departmentalization?)
Why is it that so many business owners who say they do not like bureaucracy nevertheless welcome large bureaucratic organizations, like Ford Motor Company, as customers?
Microsoft, as well as several other information-technology companies, advertise that their software systems make companies less bureaucratic. How might this claim be true?
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