Organizational Behavior 17th Global Edition Stephen P. Robbins - Solutions

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Why would working in an organization that relied on wide spans of control be frustrating for many people?
If a company such as Morning Star is able to operate without managers, why don’t well-known companies such as GM, Microsoft, and Facebook get rid of all their managers?
What impact do you think the widespread use of robots will have on the outsourcing of manufacturing jobs to other countries?
A friend of yours has a startup firm that manufactures solar panels and so far has 10 employees. Which type of organization structure do you recommend that your friend use, and why?
During the past two decades, the term corporate culture has become so widely used that it is almost as well known as a term such as return on investment.What do you think accounts for the popularity of the term corporate culture?
How would you describe the organizational culture of Walmart (or any other large retailer) based on whatever evidence you have? If necessary, visit your local Walmart (or other large retailer) to make firsthand observations.
Why do so many CEOs believe that their primary responsibility is managing organizational culture? What happened to making a profit?
Identify any organization you know about that you think would best fit your personality. Justify your reasoning.
What relevance does organizational culture have for members of the gig economy (essentially, freelance workers)?
What do you think of the assertion made by many business observers that corporate culture is more important than a company’s strategy in determining its success?
How should a manager deal with professional workers who are hesitant to share information because they are concerned that a coworker will steal their best ideas and take credit for them?
Give an example of how a first-level manager might engage in systems thinking.
What do you think would happen in most companies if they implemented the Netflix approach to allowing employees to take as much vacation as they wanted so long as they got their work done?
Ask two experienced managers or corporate professionals what they think is the higher purpose of their employer and whether they care about the purpose.
Approximately 45 years ago, many managers and scholars were concerned that the computerization of the workplace would lead to enormous resistance to change. Whatever happened to resistance to change to computers?
What do you predict will be a major change that employees will have to cope with in the upcoming years?
How can a manager tell if an employee is resisting change?
Why might the transition from “jobs” to “work” lead to resistance to change from many people?
How does change at the individual level contribute to organizational change?
Identify a major change you will have to cope with in the next several years and describe your plan of action for coping with it.
How is your program of studies helping you to learn how to adapt to change?
A frequent criticism of job résumés is that so many people use the word “innovative” to describe themselves.So what other term should the résumé writer use who considers himself or herself to be innovative?
So far, millions of people throughout the world still enjoy physical activities such as walking or jogging;bicycling; and playing softball, soccer, tennis, and golf. Can you visualize any technologies that will“disrupt” these activities?
For years, lists of innovative companies have included Apple Inc. and Google Inc. right at the top of the list.Why do you think these two companies are considered to be highly innovative?
What steps can you take to better prepare yourself to become a multicultural worker?
Commercial airlines go out of their way to be culturally homogeneous for certain positions. For example, the flight attendants on Singapore Airlines are from Singapore, Air India flight attendants are from India, and the Air France attendants and flight crew all speak French. Explain whether these
More business firms than most people recognize have appointed women, Latinos, and African Americans to senior executive posts, including CEO. Explain whether you think these companies should publicize these appointments to demonstrate to the world that they are culturally diverse?
Diversity specialists argue that a firm’s employee mix(or base) should match its customer mix. Assume you are the general manager of a nursing home or a retirement village. Explain whether your employee base (or mix) should match your client base.
If you knew that group members all had “a strong leisure orientation,” how would this information help you do a better job as a manager?
Working in a small group, think through the many group projects you might have had in school or on the job. Brainstorm a list of the advantages and disadvantages that have stemmed from having diverse groups.
Software is available to translate documents from one language into another, and devices are for sale that will give you a voice translation from one language to another. With this technology available, why should the multicultural worker bother learning another language?
Suppose one of your ethnic biases is valid, such as the one mentioned in the chapter about Native Americans being naturally good steeplejacks. Should you work to overcome this bias?
For many years, countless millions of young people in the United States completed all their schooling and participated in teams and school activities in a multicultural environment. Explain whether diversity training and cultural training are necessary for these people.
Visualize yourself as the sales manager of a company in a highly competitive field. Your highest-performing sales representative, Billy, appears to be culturally insensitive in such ways as referring to female workers as “girls,” and doing imitations of the accents of workers who are not
How do the contemporary theories of leadership relate to earlier foundational theories?
Each group identifies the defining characteristics for the assigned role, not simply by brainstorming, but by deciding upon descriptors that most of the group agrees are defining characteristics.
Reconvene the class. Draw six columns for each group and list the characteristics for each group.What similarities do you see between the lists?From the results of this exercise, does it appear that what it takes to be a good leader is different depending on the classification? Does it seem that
Hartfield is a leader in his industry, and he hopes to sell the most marijuana possible. Meanwhile, a study published by the National Academy of Sciences indicated that New Zealand teenagers who were heavy marijuana smokers lost up to 8 IQ points. Do you think that as a leader Hartfield has a
How do you think the ethical responsibilities of leaders in this industry compare to those of leaders in, say, the tobacco and alcohol industries?
Would you take a leadership role in an organization if you had an ethical issue with its product or service? Why or why not?
Do you expect Virgin’s new vacation policy to work within all organizations? Why or why not?
Path-goal theory suggests that leaders adjust their behavior to people’s locus of control. Considering Branson’s new policy, which locus of control does he expect his employees to have? Why?
Some people might consider Virgin’s policy to be a sign of laissez-faire leadership. Do you agree? Why or why not?
What leadership traits does Antonio Hotra-Osorio demonstrate as a result of his ability to resume his role at Lloyds Bank after such a personal issue?
Are there other examples of leaders who have been able to overcome such adversity? Who are they? Did they approach the problem as Hotra-Osorio did?
To what degree is it possible to develop leadership traits? Are they innate? What are some ways one can develop persistence?
Considering the chapter and Case Incident 2, why would a personalized leadership development program be preferable to a best-practices teaching program?
Do you think leaders are more ethical now than ever before? Why or why not?
How is leadership different from power?
What are the most often identified power or influence tactics and their contingencies?
Based on your observations, which influence situation would probably have resulted in the best outcome for the person doing the influencing?
Was there a good match between the tactics drawn and the specific role each person took? In other words, was the tactic useful for the influencer given his or her base of power relative to the person being influenced?
What lessons about power and influence does this exercise teach us?
Do you think people tailor their behavior to suit those in power more than they admit? Is that something you do?
One writer commented that bending behavior to suit those in power reminds “anyone who is under pressure to carry out orders from ‘above’ to constantly question the validity and prudence of what they’re being asked to do.” Why don’t we question this more often?
What factors influence how we respond to those with power?
How would you prioritize and delegate the tasks of the new key decisions-makers in Dubai?
Control of decision-making and financial expenditure was the root cause of the debt situation in Dubai. Sheikh Mohammed bin Rashid Al Maktoum has delegated to people who can make decisions on his behalf. Would a more “hands on”approach be more effective, or would this hinder progress?
Abu Dhabi provides much of the funding for the UAE central bank. They have bankrolled Dubai at cost in terms of political and economic freedom.To what extent do you think Dubai is losing its ability to make its own decisions?
Should Barry complain about his treatment? To whom? If he does complain, what power tactics should Barry use?
Studies have shown those prone to complaining or“whining” tend to have less power in an organization.Do you think whining leads to diminished power and influence, or the other way around?How can Barry avoid appearing to be a “whiner”?
Do you think Barry should look for another job?Why or why not?
In Case Incident 1, how would you expect employees who have to sign over their rights to their creative projects react in the short term? In the long term?
After reading the chapter and Case Incident 2, what impression management techniques would you say Raphael is using?
If the human resource manager coached the applicant to request a higher salary, did the coaching work against the interests of the organization?Was the responsibility of the human resource (HR) manager to put the organization’s financial interests first?
What do you see as the potential downside of the HR manager’s abstaining from discussing the pay issue further with the candidate?
If the candidate were hired at the reduced rate she proposed, how might the situation play out over the next year when she gets to know the organization and its pay standards better?
What could Peter and Matt’s manager do to help them resolving their conflict?
The case suggests that there is research to support the notion that avoiding conflict stifles creativity. Is there such research, and do you agree?
Labor–management negotiations might be characterized as more distributive than integrative. Do you agree? Why do you think this is the case? What, if anything, would you do about it?
Be they dyadic, intragroup, or intergroup ones, labor–management conflicts are too often considered as dysfunctional while neglecting the role of third-parties that could make them more functional. Do you agree? Why?
If you were advising union and management representatives about how to solve their conflicts, drawing from the artefacts in the UIF-Accor case and the concepts in this chapter, what would you tell them?
What kind of conflicts do the Accor employees involved in WAAG networks face? Imagine, describe, and analyze both the conflict process and the negotiation process that one of them might have experienced.
In regard to Case Incident 1, how do you think modern, open workspaces contribute to or inhibit employee conflicts?
From your reading of Case Incident 2 and the text, how do you think unions have changed organizational negotiation practices?
How are mechanistic and organic structural models similar and different?
Do you think that stability is good or bad for employees?
Do employers have an ethical responsibility to provide security for employees or just a warning about a lack of security?
Complex vertical organizational structures are very hierarchical in nature. They are very rigid, with each department having clearly defined roles. Is such an organization capable of being agile and responsive or is it a disadvantage?
What are the problems in having such strictly defined roles?
Is reading the air just eavesdropping and spying on others? Would most employees be comfortable with this situation?
Do you think this is a case of the difficulty of launching new technology (there are “bugs” in any system), or one of an unsuccessful launch?
What type of executive management structure do you think would be most conducive to getting the Dreamliner past a component failure and back in flight? Is this a different structure than you would suggest for fixing the ongoing manufacturing problems? Sketch out the potential design.
Considering Case Incident 2, how would you have envisioned the best organizational structure for Boeing during its development of the Dreamliner? How might you change the structure during the production phase of the airplane?
Based on what you’ve discovered about your personality traits on the Big Five Model through your organizational behavior studies in Chapter 5, in which organizational structures might you work best?
Based on your observations and group discussion, what seem to be the most important elements of the culture that newcomers need to adjust to?
Do you think your school doesn’t communicate some aspects of the culture to newcomers? If so, why?
How is the introduction to a business organizational culture and department similar to, or different from, introduction into a university and field of study?
What are the negative effects of a culture that encourages dishonesty and corruption on its reputation and employees?
Why might some organizations push employees to behave in a dishonest or corrupt manner? Are there personal benefits to corruption that culture can counteract?
What actions can you take as a new employee if you are pressured to violate your own ethical standards at work? How might mid-level employees’ responses to this question differ from those of more senior managers?
The case describes activity-based working and the ways in which the office and work are organized.What are the inherent managerial concerns or problems with this approach and office design?
Can the effects of a new office design be assessed objectively? How could you go about measuring whether new office designs are improving the organizational culture?
What types of jobs do you think might benefit most from the various forms of office design described above?
What do you think are the key dimensions of culture that make Patagonia successful? How does the organization help to foster this culture?
Does Patagonia use strategies to build its culture that you think could work for other companies? Is the company a useful model for others that aren’t so tied to a lifestyle? Why or why not?
What are the drawbacks of Patagonia’s culture?Might it sometimes be a liability, and if so, in what situations?
From your reading of Case Incident 1, in what ways can office design shape culture?
In regard to Case Incident 2, what might Patagonia do to further reinforce its culture?
What are the methods of initial selection?

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