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organizational behavior
Organizational Behavior 17th Global Edition Stephen P. Robbins - Solutions
What are the similarities and differences among the main types of training?
What would you advise HR departments to do about the ethical dilemma organizations like Uber and Lyft face?
How might changes in the legal employment status of drivers affect companies like Uber and Lyft?Do you think these organizations would be able to survive in relation to their competition of, say, traditional taxi companies?
To what degree do you think employers have a responsibility to these independent contractors?What changes might these organizations consider regardless of legal requirements, if you feel there is an ethical obligation that remains unfulfilled?
People in general spend a fortune to improve their physical image as well as their résumé. Do you think candidates eliminate competition when improving their personal image?
What is the extent of candidates’ control in terms of “dressing up” their résumé and letters of recommendation?In effect, how much latitude do companies give when they assess candidates’ portfolios?
Is it ethical that potential employers have the right to carry out an assessment of the candidate’s past?
Are these Cuban doctors little more than modernday slaves?
In the absence of complaints from Cuban doctors, is there really a case to answer?
Why might the doctors be reluctant to return to Cuba?
In regard to Case Incident 1, what responsibility do you think HR professionals have in designing, supporting, and telling candidates about their organization’s internships?
From your reading of Case Incident 2, what would you do if you were in an HR department and discovered a group of your organization’s employees were slaves to their placement agencies?
Were there any aspects of the mindfulness practice sessions that you found especially pleasant or useful?Were there any aspects of the sessions that you found unpleasant or uncomfortable?
What concerns might you have about implementing a mindfulness intervention in the workplace?What are some of the obstacles you might face in trying to have employees engage in a mindfulness stress reduction program?
Bring the class together and discuss your responses.
How might presenteeism be an adaptive response to perceived performance pressure? How is it a response to work demand pressures?
Do employers have an ethical responsibility to discourage presenteeism? Why or why not?
How might a company work to change employee attitudes and behaviors about presenteeism? In other words, what would an effective presenteeism prevention program look like?
Consider the sources of stress in modern organizations such as Atos. Identify individual differences that can moderate the effect of stress.
Describe the symptoms of stress that may be experienced by employees.
Recommend two further strategies that could be introduced in Atos to help employees manage the demands of the “always on” working environment.
How does a corporation such as Sony fundamentally differ from one like Apple?
Where might Japanese organizations outsource production to remain competitive in today’s markets?
In considering Case Incident 1, have you ever felt pressured to work when you were ill? How did you respond? How might you respond now?
In regard to Case Incident 2, only 13 of the top 21 U.S. electronics manufacturers today were in existence in 1970 (and six were smaller than Fortune 500 firms), while there have been no new top Japanese electronics manufacturers for more than 50 years. How do you think age issues affect the
Consider the five management systems as variables in an experiment. Identify the independent and dependent variables, and explain how they are related to one another.
Based on the discussion of independent and dependent variables in the textbook, is there anything else you’d like to measure as an outcome?
Look over the data and decide which method of management appears most effective in generating revenues and reducing turnover, and why. Which methods appear least effective, and why?
Are there any concerns you have about these data?
Does a comparison of the number of stores using each method influence your conclusions at all?
Does the fact that managers are selecting the specific program to use (including Program I, which continues the status quo)affect the inferences you can draw about program success?
What are the advantages of randomly assigning different conditions to the stores instead of using this self-selection process?
How does the changing nature of the workforce and the economy, described in your textbook and in the case, affect your conclusions about how to manage retail employees? Does the participation of a more experienced workforce help or hurt these programs? Why might these programs work differently in
Claussen essentially designed the program on his own, with very little research into goalsetting and motivation. Based on your textbook, how well has he done? Which parts of the program appear to fit well with research evidence on goal-setting? What parts would you change to get more substantial
Describe the feelings employees might have when these systems are implemented that could help or hinder the program’s success. What advice would you give managers about how to implement the programs so they match the principles of organizational justice described in your textbook?
Although it’s clear employees are not especially satisfied with their work, do you think this is a reason for concern? Does research suggest satisfied workers are actually better at their jobs?Are any other behavioral outcomes associated with job satisfaction?
Using job characteristics theory, explain why the present system of job design may be contributing to employee dissatisfaction. Describe some ways you could help employees feel more satisfied with their work by redesigning their jobs.
Reynaldo has a somewhat vague idea about how to implement the cash rewards system.Describe some of the specific ways you would make the reward system work better, based on the case.
Explain the advantages and disadvantages of using financial incentives in a program of this nature. What, if any, potential problems might arise if people are given money for achieving customer satisfaction goals? What other types of incentives might be considered?
Create a specific plan to assess whether the reward system is working. What are the dependent variables that should change if the system works? How will you go about measuring success?
What types of hiring recommendations would you make to find people better suited for these jobs? Which Big Five personality traits would be useful for the customer service responsibilities and emotional labor?
The development team will be more effective if members have some idea about how groups and teams typically operate. Review the dominant perspectives on team formation and performance from the chapters in the book for the committee so it can know what to expect.
Given the profiles of candidates for the development team, provide suggestions for who would likely be a good group member and who might be less effective in this situation.Be sure you are using the research on groups and teams in the textbook to defend your choices.
Using principles from the chapters on groups and teams, describe how you will advise the team to manage conflict effectively.
Describe how integrative negotiation strategies might achieve joint goals for the development team.The following points should help you form a message for the program team:
Leaders of the new combined organization should have a good idea of the culture of the school district, the NCPIE, and the Woodson Foundation because they will need to manage relationships with all three groups on an ongoing basis. How would you describe the culture of these various stakeholder
Consider how leaders of the new program can generate a transformational message and encourage employee and parent trust. Using material from the chapter on leadership, describe how you would advise leaders to accomplish these ends.
Given the potential for demographic fault lines in negotiating these changes, what would you advise as a strategy for managing diversity issues for program leaders?
Identify some of the problems likely to occur in a boundaryless organization like Newskool Grooves. What are the advantages of boundaryless organizations?
Consider some of the cultural issues that will affect a company operating in such different parts of the world and whose employees may not be representative of the national cultures of each country. Are the conflicts you observe a function of the different types of work people have to perform?
Based on what you know about motivation and personality, what types of people are likely to be satisfied in each area of the company? Use concepts from job characteristics theory and the emerging social relationships perspective on work to describe what might need to change to increase employee
What types of human resources practices need to be implemented in this sort of organization?What principles of selection and hiring are likely to be effective? Which Big Five traits and abilities might Newskool supervisors want to use for selection?
What kind of performance measures might you want to see for each office?
How can the company establish a socialization program that will maximize employee creativity and independence? Do employees in all its locations need equal levels of creativity?
What do the data on employee injuries, incidents, absences, and turnover suggest to you? Is there reason for concern about the company’s direction?
The company is going to be making some significant changes based on the AI process, and most change efforts are associated with resistance.What are the most common forms of resistance, and which would you expect to see at Parkway?
Given the board of directors’ desire to reenergize the workforce, what advice would you provide for creating a leadership strategy? What leader behaviors should nursing home directors and nurse supervisors demonstrate?
What are the major sources of job stress at Parkway? What does the research on employee stress suggest you should do to help minimize the experience of psychological strain for employees?Create a plan for how to reduce stress among employees.
Based on the information collected in the focus groups, design a survey to hand out to employees. What sort of data should the survey gather? What types of data analysis methods would you like to employ for these data?
What are the three components of attitudes?
Is there a consensus in the class about which list is longer (intrinsic or extrinsic)? If so, why do you think one list is longer than the other?
Is there a consensus about the top three intrinsic or extrinsic characteristics? What do you think explains whether there is or not?
Looking at your individual dream job title, how likely do you think your job is to match the characteristics generated by the class? How likely do you think your job is to match your top three characteristics?
What positive and negative outcomes can L’Oréal expect from its Oréaliens’ devotion? To what extent do you think employers should require their employees to be totally devoted to their company?
How would you react if one of your peers were humiliated and then fired by your common supervisor during a meeting?
How can companies satisfy their employees? Should companies offer their employees the best work conditions or the most challenging responsibilities?
Do you think only certain individuals are attracted to flexible work arrangements? Why or why not?
How might flexible work place more pressure on managers to organize their employees?
How might flexible work affect a company’s bottom line?
Fatima chose to remain in her old job rather than looking for a new one elsewhere. What are her constraints?
Fatima is described as having a proactive personality.What does this mean and what is the pre-requisite for it?
Are there any potential drawbacks to the job crafting approach? If so, how can they be minimized?
Based on your reading from this chapter and the Ethical Dilemma, do you feel differently about posting anonymous comments online than you did before? Why or why not?
In consideration of Case Incident 2, some contend that job crafting sounds good in principle but is not necessarily practical for every job. What types of jobs are probably not good candidates for job crafting activities?
Looking over your initial ratings, how happy do your responses indicate you’ve been in the last week? Was this a usual week for you?
Comparing your two ratings, did the second set change? Did your ratings go up or down? Why do you think they would change?
The items in the rating represent the PANAS(Positive and Negative Affect Scale). The PANAS happiness scale has been shown to be a strong indicator of happiness. Do you think the test accurately measured your happiness? Why or why not?
What do you think are the best workplace applications for emotion reading technology?
One corporation has already developed algorithms to match micro-expressions to emotions. What are the likely underlying implications?
Assuming you could become better at detecting the real emotions of others from facial expressions, do you think it would help your career?Why or why not?
Have you ever worked where the free expression of emotion was part of the management style?Describe the advantages and disadvantages of this approach from your experience.
Have you observed tall poppy syndrome in your workplace or school? Which traits seemed to bother the observers the most?
In what specific ways do you think high performers can mitigate feelings of envy and resentment?Give examples.
In what ways do you think managers can foster a group attitude toward success?
In relation to the Ethical Dilemma, in what scenarios would you agree to having your emotions read and interpreted by your organization?
Concerning Case Incident 2, have you ever been a tall poppy? If so, what reactions from others did you get, and were there consequences for you? If not, why not?
What are your top three values? How well do they represent you? Did you feel pressure to choose values that might seem most socially acceptable?
Is there a value you would claim for yourself that is not on the list?
It is often argued that values are meaningful only when they conflict and we have to choose between them. Do you think that was one of the objectives of this game? Do you agree with the premise?
What should Sipho have done differently?
In what way could the mine management have provided support to him prior to his wrongful act?
How would you have acted had you been in a similar situation?
Research seems to suggest that agreeable individuals make fairly poor managers and decision makers.Why might this be the case? What are the implications for organizations? How does this affect their earning potential?
Agreeable individuals tend to be attracted to specific types of occupations and follow different career paths. What has research indicated in this respect? What are the implications and where are you more likely to find agreeable employees?
Would you classify yourself as introverted or extraverted? How would people who know you describe you?
Would you prefer to be more introverted, or more extraverted, than you are? Why?
Do you agree with Cain’s arguments? Why or why not?
What do you feel are the pros and cons of extraversion and introversion for your work life? Can you increase desirable traits?
The study cited in the Ethical Dilemma found that Millennials change jobs every 2 years, while for baby boomers the average tenure was 7 years and for Generation X, 5. Because people change jobs less often as they age, do you think these statistics may have more to do with age than with
How is the rational model of decision making different from bounded rationality and intuition?
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