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organizational behavior
Organizational Behavior And Theory In Healthcare Leadership Perspectives And Management Applications 2nd Edition Kenneth L. Johnson, Stephen L. Walston - Solutions
What are some common barriers to effective communication?LO12-4
How do you overcome the potential problems of cross-cultural communication?LO12-4
Were you two in agreement about the reply to send the HR director?LO12-4
What alternative modes of communication would you have used in similar circumstances?Why?LO12-4
Discuss with your partner the possible impact on Gerard’s reputation and career if he accepts or denies the HR director’s request. What changes in HR practices could avoid this situation in the future?LO12-4
Cocalis likes the two-phone lifestyle and says that his boss has his personal phone number only for emergencies. But assistant talent manager Chloe Ifshin reports that it doesn’t work so well in practice. “I have friends who are clients and clients who are friends,”she says, so work contacts
What are some other situations where having a stereotypically male communication style may be advantageous? What about situations where having a stereotypically female communication style may be more advantageous?LO12-4
How might male and female communication styles differ across cultures?LO12-4
Do you feel like your communication style corresponds with your gender? Why or why not?LO12-4
How easy do you think it is for interviewers to detect that a candidate is engaging in impression management during a job interview?LO12-4
When do interviewees go too far in using impression management? Would high self-monitors engage in more impression management techniques than low self-monitors?LO12-4
What are some popular impression management techniques not mentioned in the case that one may use in a job interview?LO12-4
Demonstrate the importance of interpersonal skills in the workplace.
Define organizational behavior (OB).
Show the value of OB to systematic study.
Identify the major behavioral science disciplines that contribute to OB.
Demonstrate why few absolutes apply to OB.
Identify managers’ challenges and opportunities in applying OB concepts.
Compare the three levels of analysis in this text’s OB model.
Describe the key employability skills gained from studying OB that are applicable to other majors or future careers.
What do you think explains Mark’s attitude and why he is reluctant to ask for external help?.
Should the board intervene in managing this situation?What help can be given to Mark to improve his work attitude?
Let us suppose that the board decides to introduce to the team headed by Mark another team member who has experienced similar problems in the past.How do you think the rest of the team and Mark will react to this change? What can be done to favor a smooth integration of this new component of the
How might the R2D2 drones influence employee behavior? Do you think they will cause people to act more or less ethically? Why?It is 2020, and drones are everywhere. Alibaba quadcopters have been delivering special ginger tea to customers in Beijing, Shanghai, and Guangzhou for years; Amazon’s
Who should get the drones initially? How can you justify your decision ethically? What restrictions for use should these people be given, and how do you think employees, both those who get drones and those who don’t, will react to this change?It is 2020, and drones are everywhere. Alibaba
How will your organization deal with sabotage or misuse of the drones? The value of an R2D2 drone is $2,500.It is 2020, and drones are everywhere. Alibaba quadcopters have been delivering special ginger tea to customers in Beijing, Shanghai, and Guangzhou for years; Amazon’s octocopters finally
Many organizations already use electronic monitoring of employees, including sifting through website visits and e-mail correspondence, often without the employees’ direct knowledge. In what ways might drone monitoring be better or worse for employees than covert electronic monitoring of Web or
What are the challenges for L’Oréal as it expands to international locations? Name some challenges not listed in the case.With more than 88,000 employees and a massive presence spread across 150 countries on five continents of the globe, L’Oréal is the world’s largest beauty company.The
What do you think of the L’Oréal’ study mentioned in the case? What did you find most interesting in the study? Should L’Oréal continue to conduct such studies?With more than 88,000 employees and a massive presence spread across 150 countries on five continents of the globe, L’Oréal is
What is your opinion on using international careers to overcome cultural challenges. What alternative means can you think of?With more than 88,000 employees and a massive presence spread across 150 countries on five continents of the globe, L’Oréal is the world’s largest beauty company.The
In your opinion, how does measuring employee engagement through a survey provide managers with insights in improving staff performance?What other types of tools can you use to gather data on employee engagement?Given the prime role it plays in organizational success, employee engagement has of late
In which instances would collecting data about employees lead to infringement of employee privacy?Given the prime role it plays in organizational success, employee engagement has of late been the focus of many research studies and reports. An engaged worker is one who feels passionate and
The case mentions that many companies do not do any type of assessment of their employees’ attitudes at work. What are the dangers of failing to gather such feedback?
Describe the two major forms of workplace diversity.
Demonstrate how workplace discrimination undermines organizational effectiveness.
Describe how the key biographical characteristics are relevant to Organizational Behavior (OB).
Explain how other differentiating characteristics factor into OB.
Demonstrate the relevance of intellectual and physical abilities to OB.
Describe how organizations manage diversity effectively.
What are the two major forms of workplace diversity? LO2-1
How does workplace discrimination undermine organizational effectiveness? LO2-1
How are the key biographical characteristics relevant to OB? LO2-1
How do other differentiating characteristics factor into OB? LO2-1
What are the relevant points of intellectual and physical abilities to organizational behavior? LO2-1
How can organizations manage diversity effectively? LO2-1
Do you think that sharing personal problems and helping one another can create a positive climate that favors inclusion and appreciation of each other? What does this exercise teach you about how to manage diversity at work? LO2-1
How could this experience be replicated in the workplace for discussing organization-related problems faced by people from different departments?Would you consider establishing a weekly meeting based on this exercise? Discuss the reasons for and reasons against establishing such a ritual. LO2-1
Can you think of other examples in which tokenism might emerge in the workplace? What are they?On April 15, 1947, Jackie Robinson became the first African American to play for the Brooklyn Dodgers, a Major League Baseball (MLB) team. Robinson was an excellent all-around player and eventually was
Organizations use a variety of diversity management strategies to make employees more aware of and sensitive to the needs of others. Do you think that these same practices may inadvertently (or intentionally) lead to tokenism or moral licensing?Why or why not?On April 15, 1947, Jackie Robinson
What do you think can be done to limit tokenism in workgroups and organizations?On April 15, 1947, Jackie Robinson became the first African American to play for the Brooklyn Dodgers, a Major League Baseball (MLB) team. Robinson was an excellent all-around player and eventually was elected to the
What factors may have caused the low participation rate of females in engineering?When Jess Stone tells people she is training to become an engineer, they often remark that she does not look like the kind of person who would “fix a boiler.” According to the 23-year-old, who works for aerospace
What could be done to attract more women and other groups that are underrepresented in the profession?When Jess Stone tells people she is training to become an engineer, they often remark that she does not look like the kind of person who would “fix a boiler.” According to the 23-year-old, who
Retention of women engineers is also an issue.How could this be improved?When Jess Stone tells people she is training to become an engineer, they often remark that she does not look like the kind of person who would “fix a boiler.” According to the 23-year-old, who works for aerospace company
What changes in employment relationships are likely to occur as the population ages?Over the past century, the average age of the workforce has increased as medical science has continued to enhance longevity and vitality. As we discussed in this chapter, many individuals will work past the
Do you think increasing age diversity will create new challenges for managers? What types of challenges do you expect will be most profound?Over the past century, the average age of the workforce has increased as medical science has continued to enhance longevity and vitality. As we discussed in
How can organizations cope with differences related to age discrimination in the workplace?How can older employees help?Over the past century, the average age of the workforce has increased as medical science has continued to enhance longevity and vitality. As we discussed in this chapter, many
Contrast the three components of an attitude.
Summarize the relationship between attitudes and behavior.
Compare the major job attitudes.
Define job satisfaction.
Summarize the main causes of job satisfaction.
Identify three outcomes of job satisfaction.
Identify four employee responses to job dissatisfaction.
discuss the methods of setting goals and the effects of goals on motivation?
describe the benefits and challenges of job enrichment and job expansion?
An employee thinks she is working as hard as everyone else in her department and her results are better than theirs. However, at her annual evaluation, she is given a 1 percent lower raise than most of her colleagues. Given equity theory, what might be a predicted change in this employee’s
Should money ever be used as a motivator? LO.1
Greg knew that he was getting results at the large home health company that he founded and manages. Activity is a given when he is around. He sees people jump when he yells during his staff meetings. He is great at getting people back on track by interrupting conversations, identifying people’s
What went wrong with Cho’s efforts at direct motivation?Heather Cho, a top executive for Korean Air, was in charge of the company’s international in-flight service and had set the standards for flight attendants.She had been actively involved in establishing a new corporate identity for Korean
How could she have used principles of motivation discussed in this chapter to ensure the implementation of Korean Air’s high standards for employees?Heather Cho, a top executive for Korean Air, was in charge of the company’s international in-flight service and had set the standards for flight
describe the methods discussed for managing emotions and stress;
discuss burnout and ways to avoid it?
Complete the free “Measure Your Stress” quiz at Psychologist World(www.psychologistworld.com/stress/stress-test). Then answer the following questions:a. Which factors increase your stress level?b. Which areas should you improve to manage your stress better?
What is the difference between a primary emotion and a secondary emotion? LO-2
Moods differ from emotions in what ways? LO-2
How has EI been found to be beneficial in a work setting? LO-2
Why could recording your thoughts and feelings in a journal increase your EI? LO-2
This chapter gives one definition of stress. Do you think it describes what stress is to you? Why or why not? Can you find another definition that more closely matches your perception of stress?
How does burnout differ from stress? LO-2
What are the indicators of eustress (positive stress)? LO-2
What are the five factors that influence stress? LO-2
How does role ambiguity relate to role conflict? LO-2
How can qualitative overload be addressed? LO-2
What are some ways employers can reduce stress for their employees? LO-2
How does the power differential in a healthcare setting increase the stress and tension for workers?A patient was admitted to the hospital for a stem cell transplant but seemed to be experiencing all the symptoms of a heart attack. Giving a person the drugs needed to perform a stem cell procedure
What organizational structures could be established to lessen the stress caused by conflict?A patient was admitted to the hospital for a stem cell transplant but seemed to be experiencing all the symptoms of a heart attack. Giving a person the drugs needed to perform a stem cell procedure is very
What could physicians do to diminish the stress and conflict in hospitals?A patient was admitted to the hospital for a stem cell transplant but seemed to be experiencing all the symptoms of a heart attack. Giving a person the drugs needed to perform a stem cell procedure is very risky if the
As human beings, we differ from animals in that we can determine our secondary emotions. Yet, interestingly, the initial reactions of animals and humans to stimuli are often similar. We both may get angry and fight or flee.However, humans have the ability to process our initial emotions and direct
What type of qualitative and quantitative overload and underload were taking place in this case?Leon was recently promoted as the regional director for a large public health system. He was a conscientious and hard worker. His reputation as an excellent leader centered on his ability to understand
How did the reporting structure affect emotions and stress?Leon was recently promoted as the regional director for a large public health system. He was a conscientious and hard worker. His reputation as an excellent leader centered on his ability to understand in detail what was going on in his
Could Leon’s approach and the level of stress he imposed on his managers induce improved performance in the short term? In the long term?Leon was recently promoted as the regional director for a large public health system. He was a conscientious and hard worker. His reputation as an excellent
After studying this chapter, what would you recommend to improve Leon’s management style and, ultimately, the work environment and performance?Leon was recently promoted as the regional director for a large public health system. He was a conscientious and hard worker. His reputation as an
define the terms paradigm and paradigm shift?
describe how attitudes and perceptions form and influence behaviors?
explain stereotypes, halo effects, and similar-to-me effects and the damage they can cause if they are not recognized and addressed?
summarize how the primacy and recency effects can influence decision making?
compare different forms of commitment and their benefits.
Why do management team members often seem so similar?
What can managers do to positively use the concept of a self-fulfilling prophecy?
How does Sam’s situation suggest the concept of a self-fulfilling prophecy?Sam’s throat bothered him, so he went to see his family doctor. After extensive tests his doctor sadly informed Sam that he had cancer that would eventually kill him. Sam was distraught and returned home to tell his
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