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business
organizational behavior

Questions and Answers of Organizational Behavior

How are primary and secondary work processes different?
What does the maturation of a work process mean?
Identify and briefly describe typical work process problems.
What are the management methods used to solve common work process problems?
Why do we associate organizational values with work processes?
Describe the relationship between process technology and work processes.
What is the purpose and function of a policy?
What are the criteria used to identify a good policy?
Describe the policy design process.
Identify and briefly describe the steps in the policy implementation process.
Identify and briefly describe the methods used to identify an effective organizational policy.
What are the limitations of organizational policy?
How are organizational policies and organizational culture linked?
Identify and briefly describe the important features of a training program used in training employees on an organizational policy.
What are the reasons for having a policy and procedures manual?
Briefly explain the importance of categorizing an organization's policies.
What is the purpose of organizational design?
Identify and briefly describe two factors that determine the need to centralize or de-centralize decision-making authority.
What are two reasons why the size of an organization influences the design of an organization’s structure?
How does the range of products and diversity of markets influence designers?
Identify and describe the external dimensions that influence organizational designers thinking.
Identify and briefly explain three ways management systems that influence the design of an organization’s structure.
Identify and briefly describe any three types of organizational structures.
What are the three consequences of an organization’s structural limitations?
Identify and describe any three management methods use to supplement an organization’s structure.
Briefly identify and describe three factors linking performance management and an organization’s structure.
Identify and describe the ways the organizations influence innovation management when designing and organization.
Explain why an organization’s culture is important to an organization.
What are the sources of values that are reflected by an organization’s culture?
What are the dimensions of an organization’s culture and why is dimensions an important subject?
Identify and briefly describe the different levels of an organization’s culture.
How can an organization create an organizational culture?
Discuss the association between an organization’s culture and an organization’s performance.
What are the levers to use in changing an organization’s culture?
How do leaders impact an organization’s culture?
Identify and briefly describe any five management methods to use in maintaining an organization’s culture.
Why is it difficult to identify and describe an organization’s culture?
Discuss the issues associated with change and change management.
What are the external environmental issues that trigger the need for organizational change?
What are the internal organizational issues that trigger the need for organizational change?
Identify, describe and discuss the types of changes that require the application of a change management model.
Discuss the reasons why change management requires a process approach.
What are the major themes underlying the change management models?
Identify and discuss the major reasons why individuals resist change.
What are the management methods used to overcome resistance to change?
What are the organizational barriers to change? What are the management methods used to overcome these barriers?
What are the benefits associated with taking a pro- active approach to change and what are the benefits associated with a reactive approach to change?
What are the five reasons identified that explain why many change management projects fail to meet expectations?
What does the term “ leadership” refer to?
What makes leadership an important subject for organizations?
Identify and briefly describe any five leadership theories.
Identify and describe any four leadership styles.
Describe the process for identifying leaders in an organization.
Describe the process for identifying potential leaders in an organization.
Discuss the role of the leader as a change agent.
Why is understanding andragogy an important subject in the field of leadership development?
Identify and describe the three- stage process for developing leaders.
Identify and describe the stages in the process for designing a leadership development training program.
Identify and briefly describe any five instructional methods associated with leadership development training.
John has just graduated from the College of Business Administration at State University and has joined his family’s small business, which employs 25 semiskilled workers. During the first week on
Hank James has been section head for the accounting group at Yake Company for 14 years. His boss, Mary Stein, feels that Hank is about ready to be moved up to the corporate finance staff, but it is
Bob is the owner and operator of a medium-sized grocery store that has been in his family for more than 40 years. Currently his business is flourishing, primarily because it has an established
When the Budder Mining Equipment company decided to set up a branch office in Peru, top management felt that there were two basic avenues the company could travel. One was to export its machinery and
Jerry is director of marketing for a large toy company. Presently, his team of executives consists entirely of white males. The company says it is committed to diversity and equal opportunity. In a
Jake Harvey has a position on the corporate planning staff of a large company in a high-technology industry. Although he has spent most of his time on long-range, strategic planning for the company,
Metropolitan Hospital was built two years ago and currently has a workforce of 235 people. The hospital is small, but because it is new, it is extremely efficient. The board has voted to increase its
In the past, most reward systems have been geared to the individual employee. However, with the emergence of teams in most of today’s organizations, systems are being revamped to reward teamwork. A
The Velma Company designs and manufactures high-tech communications equipment. The firm is a world-class supplier, and its three largest customers are Fortune 50 firms. Velma also has major clients
Good people—valuable employees—quit their jobs every day. Usually, they leave for better positions elsewhere. Take Ken, an experienced underwriter in a northeastern insurance company, who
There are a number of ways in which organizations are trying to apply techniques to improve performance. For example, redesigning traditional, bureaucratic organizations and specialized jobs has
Pat Riverer is vice president of manufacturing and operations of a medium-size pharmaceutical firm in the Midwest. Pat has a Ph.D. in chemistry but has not been directly involved in research and
You are in charge of a small department and have three subordinates—Tom, Dick, and Harry. The key to the success of your department is to keep these employees as motivated as possible. Here is a
Kelly Sellers is really fed up with his department’s performance. He knows that his people have a very boring job, and the way the technological process is set up leaves little latitude for what he
Jackie Jordan is the regional manager of a state human services agency that provides job training and rehabilitation programs for the hearing impaired. Her duties include supervising counselors as
After graduating with honors with a management major from State University, Ashley James accepted an entry-level position in the Human Resources Department of Hospital Equipment Inc. (HEI), a
Rita Lowe has worked for the same boss for 11 years. Over coffee one day, her friend Sara asked her, “What is it like to work for old Charlie?” Rita replied, “Oh, I guess it’s okay. He pretty
Michelle Adams is the maintenance supervisor of a large taxicab company. She had been very concerned because the cabdrivers were not reporting potential mechanical problems. Several months ago she
Harry Smart, a very bright and ambitious young executive, was born and raised in Boston and graduated from a small New England college. He met his future wife, Barbra, who was also from Boston, in
Many employees feel that on-the-job stress is difficult to control, but at least when they get home they can relax. However, as the nature of work changes, the home is no longer the sanctuary it once
Kent Sikes is a junior at State University. He has taken a summer job in the biggest factory in his hometown. He was told to report to the warehouse supervisor the first day at work. The supervisor
Rex Justice is a long-term employee of the Carfax Corporation, and for the last several years he has been a supervisor in the financial section of the firm. He is very loyal to Carfax and works hard
You should be able to say in your own words what each of the following key terms means. Test yourself or ask a colleague to test you. Organizational learning Knowledge management Tacit knowledge
Why is learning important for organizations?
Where does knowledge come from?
What does Nonaka think is the most important knowledge to manage and why?
What differentiates single-loop learning from double-loop learning?
How would you describe the paradox of organizational learning that results from exploring and exploiting?
To what extent does the concept of the ambidextrous organization pro- vide a solution to the paradox of organizational learning?
What do communities of practice do in terms of learning?
Why should organizations collaborate across boundaries?
Why might the term organizational learning be a paradox?
Let us introduce Athena, a medium-sized consultancy company, employing around 100 consultants. Athena delivers custom-made software applications for their customers, pri- marily knowledge management
You should be able to say in your own words what each of the following key terms means. Test yourself or ask a colleague to test you. Innovation Change Planning Social innovation Order Chaos Paradox
What are the assumptions behind planned change?
What is emphasized by a processual view of change? Which models of change processes can you think of?
How do politics frame change processes?
Why does innovation occur between chaos and order?
Who are the main stakeholders in change, and how do they shape the processes?
What does the innovation journey look like?
What is the innovator's dilemma?

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