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organizational behavior
Organizational Behavior And Theory In Healthcare Leadership Perspectives And Management Applications 2nd Edition Kenneth L. Johnson, Stephen L. Walston - Solutions
What are the three levels of analysis in our OB model?
Let’s say Tom told you he thinks the beard is part of his personal religion that he is forming. Do you think that announcement would change how you talk to Tom about the issue?
How might the R2D2 drones influence employee behavior? Do you think they will cause people to act more or less ethically? Why?
Who should get the drones initially? How can you justify your decision ethically? What restrictions for use should these people be given, and how do you think employees, both those who get drones and those who don’t, will react to this change?
How will your organization deal with sabotage or misuse of the drones? The value of an R2D2 drone is $2,500.
Many organizations already use electronic monitoring of employees, including sifting through website usage and e-mail correspondence, often without the employees’ direct knowledge. In what ways might drone monitoring be better or worse for employees than covert electronic monitoring of Web or
As a U.S. corporation, does Apple and its management have a moral obligation to provide jobs for U.S. employees first? If this is the case, then does this put international employees at a distinct disadvantage?
Is it possible for U.S. managers to organize, motivate, and ensure quality in their Chinese manufacturing facilities?
Let’s say you work in a metropolitan city for a large department store chain and your manager puts you in charge of a team to find out whether keeping the store open an hour longer each day would increase profits. What data might be available to your decision-making process? What data would be
What kinds of data might we want in OB applications?
As Braverman notes, one problem with big data is making sense of the information. How might a better understanding of psychology help you sift through all this data?
Now that you’ve read the chapter and Case Incident 1, if you were an Apple manager whose employees were losing their jobs to overseas workers, what would you advise your teams to do in order to find re-employment in their professions? What types of training—basic, technical, interpersonal,
In relation to Case Incident 2, why do you think it is important to have educated, experienced statisticians on any team that is using big data for decision making? What might be the consequences of hiring someone with less experience?
What are the two major forms of workplace diversity?
How can organizations manage diversity effectively?
The instructor randomly assigns the class into groups of four. It is important that group membership is truly randomly decided, not done by seating, friendships, or preferences.Without discussion, each group member first answers the following question on paper:How diverse is your group, on a scale
Putting that paper away, each person shares with the group his or her answers to the following questions:• What games/toys did you like to play with when you were young?• What do you consider to be your most sacred value(and why)?• Are you spiritual at all?• Tell us a little about your
Did your personal rating increase after the discussion time? Did your group’s average ratings increase after the discussion time?
Do you think that if you had more time for discussion, your group’s average rating would increase?
What do you see as the role of surface-level diversity and deep-level diversity in a group’s acceptance of individual differences?
Do you agree with the quotas established in many countries? Why or why not?
Does this article change your perception of Google as an employer? How?
Would you agree that although Google helps to modernize the workplace in other companies, its own workforce is old-fashioned?
Why are older employees often neglected or discriminated against?
What changes in employment relationships are likely to occur as the population ages?
Do you think increasing age diversity will create new challenges for managers? What types of challenges do you expect will be most profound?
In relation to this chapter’s Ethical Dilemma, one recent study found no link between female representation on boards of directors and these companies’ corporate sustainability or environmental policies. The study’s author expressed surprise at the findings. Do the findings surprise you? Why
Now that you’ve read the chapter and Case Incident 2, do you think organizations should work harder to retain and hire older workers? Why or why not?
Explain the historical progression of prominent early management theories; LO-2
Compare and contrast the principal management theories? LO-2
Summarize scientific management theory, administrative theory, human relations theory, theory X and theory Y, the contingency approach, open systems theory, resource dependence theory, decision-making theory, and institutional theory. LO-2
How might the components and application of the principles of bureaucracy in a public health agency benefit the community? LO-2
What is a hierarchical structure? LO-2
How does the coordinative principle differ from the scalar principle?How could they conflict? LO-2
Maslow divided human needs into five categories and contended that lower-level needs have to be met before someone can achieve the highest need of self-actualization. Describe a situation in which this hierarchy holds. Describe one in which it might not hold. LO-2
Would a manager with a theory X perception of workers give more or less responsibility to employees? Why? LO-2
The contingency approach suggests that a firm will be more successful when what occurs? LO-2
Why would all four resource factors (valuable, rare, difficult to imitate, and nonsubstitutable) have to exist to maintain a strategic advantage from a resource? LO-2
What is the difference between making an optimal decision and one that satisfices? LO-2
Describe an example of mimetic isomorphism in healthcare. LO-2
Would establishing a nepotism policy create a bureaucracy?Central Illinois Community Hospital is a new 67-bed acute care hospital in semirural Redmon, Illinois. The hospital—the first in the county—was planned and financed by a community board. The first executive the community board hired was
Is a bureaucracy necessarily bad?Central Illinois Community Hospital is a new 67-bed acute care hospital in semirural Redmon, Illinois. The hospital—the first in the county—was planned and financed by a community board. The first executive the community board hired was Syd Baker, as CEO. Syd
How could Syd convince the board that a nepotism policy would protect the hospital and promote general goodwill and productivity?Central Illinois Community Hospital is a new 67-bed acute care hospital in semirural Redmon, Illinois. The hospital—the first in the county—was planned and financed
If a nepotism policy were necessary, how could Syd make certain that it would not have negative effects on the organization?Central Illinois Community Hospital is a new 67-bed acute care hospital in semirural Redmon, Illinois. The hospital—the first in the county—was planned and financed by a
How are Elizabeth and James living theory X?When Elizabeth was interviewed for the manager position at Stonybrook Medical Clinic, she was asked what management style she used. She had recently graduated with a master’s in business administration from Stonybrook College, and in her organizational
What could they have done from a theory Y perspective?When Elizabeth was interviewed for the manager position at Stonybrook Medical Clinic, she was asked what management style she used. She had recently graduated with a master’s in business administration from Stonybrook College, and in her
Why do managers often implement controls that are based on a theory X perspective?When Elizabeth was interviewed for the manager position at Stonybrook Medical Clinic, she was asked what management style she used. She had recently graduated with a master’s in business administration from
Break into evenly sized teams, with each team representing one of the theories outlined in this chapter. You might have, for example, teams representing Maslow’s hierarchy of needs, Fayol’s administrative theory, the contingency approach, the Hawthorne studies, Weber’s bureaucracy theory, and
Next, read the following scenario and consider it in terms of the theory your team represents:Conrad manages a dermatology clinic—part of a much larger group of outpatient clinics—in southern Florida. It seems as though he constantly needs the help of the information technology (IT) team to
As a team, discuss the story using the theoretical frame your team represents.
Return to the full class group and share the theory your team represents, along with some of the points your team considered.
analyze the concepts of diversity, equity, and inclusion and their importance to organizations; LO-3
identify the problems created by ethnocentrism and suggest ways to address them; LO-3
differentiate among the generations and their cultures and values; LO-3
define affirmative action and summarize why an organization may engage in affirmative action? LO-3
formulate ideas for increasing diversity, equity, and inclusion in the workplace. LO-3
What advantages accrue with a diverse employee population? LO-3
What is an ethnic group? LO-3
How does nationality differ from ethnicity? LO-3
How might ethnocentrism create problems for an organization? LO-3
How do cultural differences influence the choices an organization may make? LO-3
What are the differences between generations? LO-3
How does affirmative action differ from diversity management? LO-3
How can organizations better align their HR systems to promote diversity? LO-3
What are the positive and negative aspects of creating multiple committee structures to address diversity across a large system?
What else could Novant do to promote diversity? LO-3
What issues of diversity may be affecting turnover? LO-3
What could Neel do to address the concerns of his employees? LO-3
Randomly assign each participant to a team; for example, if you have colored dots in blue, green, yellow, and red, you might count off to break into four teams randomly assigned to each color. Do not form teams on the basis of race, ethnicity, or another obvious marginalized identity.
Within your teams, discuss team members’ similarities and strengths(e.g., previous healthcare experience, education, age, background, talents). Choose a team name and decide how you will wear your team identifier.
Once each team has chosen their name and identifier, gather as a large group again so each group can explain how they identify themselves. LO-3
Break into teams again and discuss your team’s advantages. What makes your team stand out in this group? What are the other teams’weaknesses?
Return to the larger group again and share your conversations about your team’s special advantages compared to others. Then, as a group, examine those conversations while considering the concept of ethnocentrism. How have teams started to consider themselves exceptional or superior? Did you find
evaluate the mechanisms and processes that allow individuals and organizations to learn,
state the definition and purpose of organizational learning,
identify the components and processes of organizational learning,
describe the learning cycle and how it repeats,
explain the barriers to individual and organizational learning,?
According to Peter Senge, what is organizational learning? LO .1
How do mental models affect learning? LO .1
How do systems influence learning and intelligence? LO .1
explain how attitudes influence employee satisfaction?
describe the relationship between attitudes and behaviors?
define and differentiate between an employee’s job satisfaction and organizational commitment?
list the factors related to job satisfaction and organizational commitment?
describe the consequences of job satisfaction and organizational commitment?
identify the ways in which companies can track employees’ work attitudes in the workplace?
How is an attitude different from an emotion?
What causes cognitive dissonance?
What are four measures of employee engagement?
Why is job satisfaction so important in healthcare?
What are hygiene factors? Give three examples.
The suggestion that some people are just never happy could be explained by which theory?
Going the extra mile could be considered what kind of behavior in a job satisfaction context?
What are the three components of organizational commitment?
What continuance, normative, and affective commitment factors may influence Paula’s next actions?Paula worked almost full-time during college, taking six years to finish her degree and become a laboratory technologist. It was hard, but she loves the work, and she was excited to finally finish and
What do you think Paula will do, and why?Paula worked almost full-time during college, taking six years to finish her degree and become a laboratory technologist. It was hard, but she loves the work, and she was excited to finally finish and take a position at a regional laboratory. She has health
Using the two-factor theory, explain why Fred’s employees may be pleased with their benefits but not motivated in their work?Fred, an ambitious entrepreneur, is a long-time admirer of Amazon.com, and particularly of the company’s consistent efficiency. A couple of years ago he took advantage of
What could Fred do from the perspective of the value theory of job satisfaction to better meet his employees’ needs?Fred, an ambitious entrepreneur, is a long-time admirer of Amazon.com, and particularly of the company’s consistent efficiency. A couple of years ago he took advantage of some
Watch the TEDxNormal Talk “Why Aren’t More of Us Engaged at Work?” by Jeff Havens (https://youtu.be/xR7Z_3aE5cE) and answer the following questions:–– Why are there satisfied employees who are not engaged?–– What leadership does Havens suggest is needed to better engage
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