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organizational behavior
Organizational Behavior And Theory In Healthcare Leadership Perspectives And Management Applications 2nd Edition Kenneth L. Johnson, Stephen L. Walston - Solutions
In this situation, what could Sally do to actively change the culture?Eastern Medical Center (EMC) struggled with its quality indicators, consistently ranking in the bottom quartile of its corporation’s quality measures. Several interventions—training, motivational talks by respected
Why would a more open, equalitarian culture improve patient care?Hospitals’ policies frequently treat different classes of people differently.A hospital trainee once commented that “The hospital is like an elephant.When she goes to the right, you must go to the right. When she goes to the left,
What components of culture are discussed in this case?Hospitals’ policies frequently treat different classes of people differently.A hospital trainee once commented that “The hospital is like an elephant.When she goes to the right, you must go to the right. When she goes to the left, you must
How do changed actions in the hospitals affect their cultures?Hospitals’ policies frequently treat different classes of people differently.A hospital trainee once commented that “The hospital is like an elephant.When she goes to the right, you must go to the right. When she goes to the left,
Read the 2014 GLOBE CEO Study (https://globeproject.com/study_2014). Select three countries and write a two- to three-page paper on the differences in their cultural perspectives on leadership.
In small groups, identify the culture of the university department of which you are part. Is it totally serious or do you have fun? Can you communicate freely with professors? How about the department chair?Does the department have any stories or rituals that set it apart? Are there any annual
Review the Health Systems Culture 500 data and the nine “most talked about cultural values in the industry” compiled by MIT Sloan Management Review and Glassdoor (https://sloanreview.mit.edu/culture500/industry/Ind16/Health_Systems). Click on the Integrity value and write a one-page paper that
describe the connection between organizational behavior and human resource management?
develop job descriptions and job specifications?
discuss the pros and cons of performance simulation and tests?
describe key elements of an employment interview?
identify elements of training?
explain the importance of implementing anti-harassment initiatives and training, and enforcing anti-harassment policies?
summarize the leadership role of human resource departments?
Outline the differences between a job description and a job specification. LLO-1
Why is performance simulation effective for assessing a potential employee? LLO-1
What are the positive aspects of a personality test? What are the negative aspects? LLO-1
Name five elements of a good structured interview. LLO-1
Why are behavioral questions in an interview effective? LLO-1
What are BARS? LLO-1
What does evidence suggest about bias during job interviews? LLO-1
What are career ladder programs? LLO-1
What is the value of ethics training? LLO-1
What do the courts say are the responsibilities of organizations regarding workplace harassment, including sexual harassment?
List some of the pros and cons of personality profiles. In this case, why might the company choose to use them in hiring candidates?All finalist candidates for positions at Valley View Care Center completed a personality profile. The profile included statements such as “I love making new
How were the outcomes of Patty’s test misused?All finalist candidates for positions at Valley View Care Center completed a personality profile. The profile included statements such as “I love making new friends” and “Accuracy is important to me.” Results of the test indicated where
How might Patty best use her personality profile?All finalist candidates for positions at Valley View Care Center completed a personality profile. The profile included statements such as “I love making new friends” and “Accuracy is important to me.” Results of the test indicated where
Mike was the new manager at Riverside Clinic in northern Washington. The clinic was part of a large medical group management organization. Riverside had a number of family practitioners, obstetricians/gynecologists, and internal medicine physicians, a few specialists, and some physician assistants.
Many personality profile tests are available online for free. Complete a personality test that interests you, such as the NERIS Type Explorer(www.16personalities.com/free-personality-test/) or the DISC personality test at 123test (www.123test.com/disc-personality-test/). Once you have reviewed your
Working in small groups, come up with five behavioral questions that could be given in a job interview. Here is an example: “You are stressed because you are late for a meeting. Two people show up on the spur of the moment to talk with you and they say it is important. How would you handle this
articulate the importance of and interrelationships between an organization’s strategy (including its values, mission, vision, and strategic direction), behaviors, and activities?
identify the difference between a mission and vision?
state the role of leaders in a change effort?
Why should values be the foundation of the mission and vision statements? Appendix
How do mission and vision differ? Appendix
Why is being values driven so important to an organization? Appendix
What should a mission statement contain? Appendix
Why should a mission statement be relatively short? Appendix
What is a gap analysis? Appendix
How does changing just one of the three components of people, technology, and structure potentially affect the other two? Appendix
Why do people resist change? Appendix
What can a leader do to lessen the organizational resistance to planned change? Appendix
What is your appraisal of the healthcare system’s values statement?A new employee showed up for work at a prestigious southwestern US healthcare system. He had just finished a master’s degree in health administration and was excited to put his new skills to use. His first assignment, which he
How did the employee notice that the values statement was not being lived?A new employee showed up for work at a prestigious southwestern US healthcare system. He had just finished a master’s degree in health administration and was excited to put his new skills to use. His first assignment, which
What did the supervisor do to destroy the meaning of the values statement?A new employee showed up for work at a prestigious southwestern US healthcare system. He had just finished a master’s degree in health administration and was excited to put his new skills to use. His first assignment, which
What would you do if you were the employee?A new employee showed up for work at a prestigious southwestern US healthcare system. He had just finished a master’s degree in health administration and was excited to put his new skills to use. His first assignment, which he had requested, was in the
Gather in groups of 8–10 people (or divide evenly as instructed). Begin by tossing one ball randomly from person to person in the group. You must toss the ball across the group, not to someone standing next to you. Once you are comfortable with this exercise, the instructor will add another ball,
The US Veterans Administration (VA) has faced many challenges in the past decade. For example, in 2015, the VA Office of Inspector General (OIG)found extensive, protracted delays and mismanagement at VA hospitals and clinics (Richardson 2015). The OIG (2015) also published a call for the VA’s
Read the Strategy& PwC report “Culture’s Role in Enabling Organizational Change” (www.strategyand.pwc.com/gx/en/insights/2011-2014/cultures-role-organizational-change.html). Write a two-page paper on the influence of culture on organizational change based on the survey findings.
Read the Society for Human Resource Management report “Managing Organizational Change” (www.shrm.org/resourcesandtools/tools-and-samples/toolkits/pages/managingorganizationalchange.aspx). Summarize the document and discuss whether the findings remain applicable. Describe any changes taking
explain the value of nonverbal communication,
What is the difference between two-way communication and one-way communication?
What did Peter communicate during the first department meeting?St. John’s Hospital is in the middle of major changes to reposition the organization in their market. Its operating margin has steadily deteriorated over the last few years; last year the hospital experienced a 4.5 percent loss. The
In the second department meeting, what verbal and nonverbal communication occurred? Even though Peter’s voice was calm, what message was sent by his nonverbal communication?St. John’s Hospital is in the middle of major changes to reposition the organization in their market. Its operating margin
In the third department meeting, did Peter communicate well with his department leaders? Was the lack of feedback a sign of positive communication? Why?St. John’s Hospital is in the middle of major changes to reposition the organization in their market. Its operating margin has steadily
How does poor communication result in silence? How does this happen in healthcare?Healthcare organizations have invested in many tools to promote patient safety, but are they effective without good communication skills? Checklists, handoff protocols, warning systems, severity indexes, and other
How do patient safety tools become ineffective when employees do not feel free to fully communicate?Healthcare organizations have invested in many tools to promote patient safety, but are they effective without good communication skills? Checklists, handoff protocols, warning systems, severity
What should an organization do to improve its culture of open communication?Healthcare organizations have invested in many tools to promote patient safety, but are they effective without good communication skills? Checklists, handoff protocols, warning systems, severity indexes, and other tools
The first step in improving communication skills is understanding where you are starting. These activities should get you thinking deeply about your current skill set, strengths that will help you, and areas you should begin to improve.a. Take the MindTools communication quiz “How Good Are Your
summarize the difficulty in precisely defining leadership,
explain the Blake and Mouton managerial grid,
identify the differences between leaders and managers,
recognize the unique challenges of leading millennials,
describe the role leadership played in the COVID-19 pandemic,
state the critical importance of charisma in transformational leadership?
explain the need for succession planning in transformational leadership.
Review the Governance Institute’s white paper Leadership in Healthcare Organizations:A Guide to Joint Commission Leadership Standards (P. M. Schyve, 2009, The Governance Institute: www.jointcommission.org/assets/1/18/wp_leadership_standards.pdf). Compare the white paper’s proposals for
What is the focus of the individual during the pandemic?In this activity, you will role-play hospital leadership roles: CEO, chief nursing officer, chief medical officer, vice president of human resources, director of supply chain management, head of maintenance and housekeeping, director of safety
Who are the team members and close partnerships associated with that role?In this activity, you will role-play hospital leadership roles: CEO, chief nursing officer, chief medical officer, vice president of human resources, director of supply chain management, head of maintenance and housekeeping,
What are the top five or more biggest challenges that individual faces?In this activity, you will role-play hospital leadership roles: CEO, chief nursing officer, chief medical officer, vice president of human resources, director of supply chain management, head of maintenance and housekeeping,
How would you approach those challenges?In this activity, you will role-play hospital leadership roles: CEO, chief nursing officer, chief medical officer, vice president of human resources, director of supply chain management, head of maintenance and housekeeping, director of safety and security,
Who would you go to for help or support if you needed it?In this activity, you will role-play hospital leadership roles: CEO, chief nursing officer, chief medical officer, vice president of human resources, director of supply chain management, head of maintenance and housekeeping, director of
How would you motivate those who report to you?In this activity, you will role-play hospital leadership roles: CEO, chief nursing officer, chief medical officer, vice president of human resources, director of supply chain management, head of maintenance and housekeeping, director of safety and
What characteristics did Perry lack that prevented him from being a transformational leader?Perry was one of the worst bosses Lia had ever worked for. Perry had arrived from the main corporate office only six months ago to become the regional vice president for clinical operations, but already many
What is wrong with using the ten “bad boss” sayings listed in the case?Perry was one of the worst bosses Lia had ever worked for. Perry had arrived from the main corporate office only six months ago to become the regional vice president for clinical operations, but already many staff members
Why does it take strength to admit one is wrong? Why must a transformational leader be willing to admit responsibility?Perry was one of the worst bosses Lia had ever worked for. Perry had arrived from the main corporate office only six months ago to become the regional vice president for clinical
How was this CEO a transformational leader?Every year, the hospital provided free turkeys to employees during the Thanksgiving holiday. Eventually, the tradition became an entitlement and a significant financial obligation. Rather than perpetuate the entitlement mentality, the executive team
What was required to achieve what he did?Every year, the hospital provided free turkeys to employees during the Thanksgiving holiday. Eventually, the tradition became an entitlement and a significant financial obligation. Rather than perpetuate the entitlement mentality, the executive team
How did his actions inspire others? What were the results?Every year, the hospital provided free turkeys to employees during the Thanksgiving holiday. Eventually, the tradition became an entitlement and a significant financial obligation. Rather than perpetuate the entitlement mentality, the
Why did people not obey Angie initially?Angie was an exceptional catheterization laboratory technician who was respected by her teammates. When the director of the cath lab took another job, Angie was the natural choice to take the director’s position. She was asked to step into the role but with
How did the United States’ entry into World War II affect research and beliefs about leadership?
understand influence tactics and the different sources of power,
discern the short- and long-term advantages and problems with using both positive and negative influence tactics,
Read “Lessons from #MeToo for Health and Health Care Improvement” (by Jo Ann Endo, for the Institute of Healthcare Improvement blog: www.ihi.org/communities/blogs/lessons-from-metoo-for-health-and-health-careimprovement).Write a one-page paper on how you can prevent workplace harassment and
Read “Power and Physician Leadership” (by Saxena et al. for BMJ Leader:https://doi.org/10.1136/leader-2019-000139). Working with a small group of classmates, develop a list of things physicians do and can do to exercise power (1) appropriately and (2) inappropriately.
IHD was an international hospital company with hospitals in three Central and South American countries. Cliff, IHD’s chief operating officer, had worked for the corporation for more than eight years and invested countless hours making the hospitals profitable. IHD was a privately held company
Was this sexual harassment?Dr. P was a great emergency room (ER) physician. He had worked at Eastern Hospital for about ten years and now was serving as the president of his sixmember ER group. He had the type of personality that put patients and staff members at ease. He was a devoted father and
Why might the ER director think the charge of sexual harassment was unfair?Dr. P was a great emergency room (ER) physician. He had worked at Eastern Hospital for about ten years and now was serving as the president of his sixmember ER group. He had the type of personality that put patients and
What should the CEO have done when he found out that a person with quasi-supervisory authority had a relationship with a subordinate?Dr. P was a great emergency room (ER) physician. He had worked at Eastern Hospital for about ten years and now was serving as the president of his sixmember ER group.
One year ago, Teresa, a hospital CEO, approached her supervisor, Kent, the health system’s regional vice president, with an idea to build a new hospital in an adjoining community. She explained the many advantages to him. For example, locating a hospital in the suburban area would allow the
In what ways can organizational politics be destructive?
describe the issues surrounding polarization?
Take the “What’s Your Negotiation Style?” quiz (Nursing Times 2011, www.nursingtimes.net/quiz-yourself-whats-your-negotiationstyle/5032100.fullarticle). Write an outline of your style and its strengths and weaknesses.
Play the “Two Dollar Game” with your classmates (Rowe 2011, MIT Open Courseware, https://ocw.mit.edu/courses/sloan-schoolof-management/15-667-negotiation-and-conflict-managementspring-2001/lecture-notes/). Start by reading the General Instructions(PDF) on that page, and download the other
What conflict management techniques could Stacy have tried earlier?Methods Hospital enjoyed a near-monopoly position in its midsize, conservative, Midwest community of 350,000 people. Methods was a tax-exempt, 325-bed tertiary care hospital in a system that historically had been very successful.
What process might you use to increase the probability of a successful negotiation?Methods Hospital enjoyed a near-monopoly position in its midsize, conservative, Midwest community of 350,000 people. Methods was a tax-exempt, 325-bed tertiary care hospital in a system that historically had been
What mistakes might Stacy have made?Methods Hospital enjoyed a near-monopoly position in its midsize, conservative, Midwest community of 350,000 people. Methods was a tax-exempt, 325-bed tertiary care hospital in a system that historically had been very successful. For the past 75 years, the
Which option would you take, and why?Methods Hospital enjoyed a near-monopoly position in its midsize, conservative, Midwest community of 350,000 people. Methods was a tax-exempt, 325-bed tertiary care hospital in a system that historically had been very successful. For the past 75 years, the
What did Dr. Garrett identify as the critical issues to be addressed?Dr. Garrett, the chief medical officer of a busy tertiary medical center, was having a good day until Dr. Daer, a leading cardiologist at the hospital, approached him in the doctors’ lounge and insisted on speaking with him
What else might he do to facilitate the conflict resolution?Dr. Garrett, the chief medical officer of a busy tertiary medical center, was having a good day until Dr. Daer, a leading cardiologist at the hospital, approached him in the doctors’ lounge and insisted on speaking with him about an
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