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business
organizational behavior

Questions and Answers of Organizational Behavior

Airbnb, a popular home-sharing website founded in San Francisco in 2008, offers millions of homes for short-term rental in more than 190 countries. This company has revolutionized the sharing economy
Define the three types of diversity and compare them using examples for each type.
Do you agree that diversity can be a source of greater benefit than harm to organizations? Why or why not?
As a manager for a hospital, you oversee a staff of marketing associates. Their job is to find doctors and persuade them to refer their patients to your hospital. Associates have a very flexible work
Nine years ago, Uber revolutionized the taxi industry and the way people commute. With the simple mission “to bring transportation—for everyone, everywhere,” today Uber has reached a valuation
What are the three types of diversity encountered in the workplace?
An increasing number of companies are testing a new and innovative way of recruiting. Blind recruiting is a process by which firms remove any identifying information about applicants during the
How are demographics of the workforce changing?
Have you ever worked in a diverse team setting before? If so, did you encounter any attitudes or behaviors that could potentially cause conflict? If not, how would you manage conflict stemming from
Recently your company has begun to promote its diversity efforts, including same-sex (and heterosexual) partner benefits and a non-harassment policy that includes sexual orientation, among other
How is diversity defined in relation to the workplace?
As the workforce becomes increasingly more diverse, managers will face a major challenge in understanding how to manage diversity. One of many decisions to be made is whether an organization should
What are some major challenges that women face in organizations?
List three organizational goals you would implement to create an organizational culture of diversity and inclusion.
You are a recently hired supervisor at a paper mill factory. During your second week on the job, you learn about a White employee who has been using a racial slur during lunch breaks when discussing
What are the challenges and opportunities that diversity provides to companies?
What are some benefits of hiring older workers?
Pick an identity group (e.g., gay, Black, or woman) other than your own. Imagine and list the negative experiences and interactions you believe you might encounter at work. What policies or
You work for a company that has primarily Black and Hispanic customers. Although you employ many racial minorities and women, you notice that all of your leaders are White men. This does not
What are the responsibilities of human resources regarding diversity?
Why would an employee “pass” or “reveal” at work? What are the positive and negative consequences of doing so?
Provide a concrete example of how different perspectives stemming from diversity can positively impact an organization or work group. You may use a real-life personal example or make one up.
Your company’s founder believes that younger workers are more energetic and serve better in sales positions. Before posting a new job ad for your sales division, he recommends that you list an age
Can diversity be a strategic advantage to organizations?
Explain the six benefits of workplace diversity described by Cox and Blake’s business case for diversity.
You work for a real estate broker who recently hired two gay realtors, Steven and Shauna, to be a part of the team. During a staff meeting, your boss mentions an article she read about gay clients
What is the role of the EEOC?
Compare how the cognitive diversity hypothesis and the similarity-attraction paradigm relate to diversity outcomes.
What are the types of discrimination encountered in the workplace?
Based on the justification-suppression model, explain why individuals act on their prejudicial beliefs.
What are the theories that can help managers understand diversity?
Describe challenges that managers must face when managing diversity.
How can managers reap the benefits of diversity?
How can employees ensure they are compliant with the laws and legislation enforced by the EEOC?
How can managers mitigate the challenges of diversity?
What are some recommendations for managing diversity?
What is the access-and-legitimacy perspective? Differentiate it from the discrimination-and-fairness perspective.
How can managers ensure fairness in the interviewing and selection process regarding diversity?
What is the role of leadership regarding diversity?
What are some of the factors that enabled to Jen Rubio and Stephanie Korey to make good decisions when they established their luggage company, Away?
The focus of a manager or a business owner is often primarily on doing well (making a profit). Sometimes, though, organizational leaders choose to pursue two big goals at once: doing well, and
If you wanted to buy a new car, what research would you do first to increase the likelihood of making a good decision? As a manager, do you think you would engage in more research or less research
Imagine that you are a manager and that two of your employees are blaming one another for a recent project not going well. What factors would you consider in deciding whom to believe? Who else would
The music industry has seen a series of innovations that have improved audio quality—vinyl records sales were eventually surpassed by compact discs in the 1980s, which were then eclipsed by digital
What are some positive outcomes of decision-making for an organization? What are some possible negative outcomes?
What are the two systems that the brain uses in decision-making? How are they related to programmed and non-programmed decisions?
When Satya Nadella became the CEO of Microsoft in 2014, he set in motion a major transformation of the organization’s culture. He wanted it to shift from a culture that valued “know-it-alls” to
Think about a big decision that you have made. What impact did your emotions have on that decision? Did they help or hinder your decision-making? Would you make the same decision again?
You have been asked whether your organization should expand from selling its products only in North America to selling its products in Europe as well. What information would you want to collect? Who
How is managerial decision-making different from a multiple-choice test?
What is a heuristic, and when would it be appropriate to use a heuristic for decision-making?
When it comes to decision-making, ethical dilemmas require particular care. Because managers make many decisions, it should not be surprising that some of those decisions will have ethical
If you were faced with an ethical dilemma at work, who would you want to talk to for advice prior to reaching a decision?
You have a colleague who decided the organization should pursue a new technology. Nine months into the project of transitioning to the new technology, based on new information you are convinced that
In addition to the owners of a business, who are some of the other stakeholders that managers should consider when making decisions?
What is confirmation bias? Explain how it can be a barrier to effective decision-making.
Which would be better to involve a group with, a programmed or a non-programmed decision? Why?
Your manager has asked you to take the lead on a new and creative project. She has encouraged you to create your own team (from existing employees) to work with you on the project. What factors would
Explain the two systems used by the brain in decision-making.
If you were manager of a group with a lot of personality conflict, what would you do?
Identify the logical flaw(s) in this argument:◦ We want to have effective leaders in this organization.◦ Taller individuals tend to be perceived as more leader-like.◦ Men are usually taller
What is emotional intelligence, and why is it important for decision-making?
What are the two types of conflict? Which one is constructive, and which is destructive?
Give an example of a programmed decision that a manager might face.
What are the steps in the decision-making process? Which ones do people tend to skip or spend insufficient time on?
Give an example of a non-programmed decision.
What can individuals do to improve the quality of their decision-making?
What are heuristics, and when are they helpful?
What can groups or group leaders do to improve the quality of group decision-making?
How are programmed and non-programmed decisions connected to the reflective and reactive systems in the brain?
What are the benefits of decision-making in a group, instead of individually?
Explain the concept of confirmation bias.
List and describe at least three barriers to effective decision-making.
When is conflict beneficial, and when is it harmful? Why?
Explain what satisficing is and when it may be a good strategy.
What are the six steps in the decision-making process?
What are the four steps involved in ethical decision-making?
Explain why group decision-making can be more effective than individual decision-making.
What are some things that can prevent groups from making good decisions?
As a manager, what can you do to enhance the quality of group decision-making?
How does the attributional process work? Provide an example to show why this process is so important in understanding organizational behavior.
Many executives struggle in the ongoing competitive landscape of technology. With fast-paced changes, staying one step ahead as well as being able to pivot quickly to respond to action are two
Today’s news is littered with scandals, new allegations of sexual assault, and tragedy. Since 2017 and the #metoo movement, stemming from the Harvey Weinstein scandal, more and more public figures
Define work.
As a manager, and leader, the words and actions you take are incredibly important. John Schnatter, founder and chairman of Papa John’s Pizza, found this out the hard way. During a media training
What functions does work serve in modern society?
Describe the extent and nature of the challenges facing the workplace in the next decade.
What can be done about these challenges?
Define management.
How does the nature of management change according to one’s level and function in the organization?
Discuss the role of management in the larger societal context.
What do you think the managers of the future will be like?
Identify what you think are the critical issues facing contemporary management. Explain.
You work for a large multinational corporation with offices around the globe. One of your colleagues has been offered an assignment overseas to either the Japanese, South Korean, or German offices
Johnson & Johnson is a leader in multinational medical devices as well as pharmaceutical and consumer packaged goods. Founded in 1886, the company has been through generations of cultural differences
What are the various abilities and skills that should be considered when hiring employees?
Philip Johnson, at age 86, was considered the dean of American architecture and was known for such landmarks as the AT&T building in New York and the Pennzoil Center in Houston, but he was also
Why is it important for managers to understand individual differences at work?
What Is Your Locus of Control?Instructions: This instrument lists several pairs of statements concerning the possible causes of behavior. For each pair, select the letter (A or B) that better
Which Values Are Most Important to You?Instructions: People are influenced by a wide variety of personal values. In fact, it has been argued that values represent a major influence on how we process

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