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technical communication
Technical Communication 15th Global Edition John Lannon, Laura Gurak - Solutions
What do they need or want to know (overview, bottom line, nitty-gritty)?
What do these listeners already know (nothing, a little, a lot)?
What kind of presentation do they expect (brief, informal; long, detailed; lecture)?
Why are they here (they want to be here, are forced to be, are curious)?
What is their attitude toward me or the topic (hostile, indifferent, needy, friendly)?
Who are my listeners (strangers, peers, superiors, clients)?
Will the benefits justify the cost?
How much will this increase cost?
How would additional funds be spent?
Can any expenses be reduced?
Are present funds being used efficiently?
Just how crucial is the problem?
Why should the paper receive priority over other campus organizations?
What action are we supposed to take?
Why should we accept the items that seem costly about your plan?
What exactly is your plan, and how do we know it is feasible?
Why should we spend time, money, and effort on this?
What exactly is the problem or need, and why is this such a big deal?
How do I enter the field?
Could this be the right career for me?
What are the pros and cons of this career?
What are the requirements for this career?
What, exactly, is technical marketing and sales?
Should I get advice or feedback before I submit this?
Can I overcome objections?
Should I reorder my list?
Should I consider alternatives?
Can I change anything?
Can I rephrase anything?
What objections might be raised?
Who might object or be offended?
Could anything go wrong?
Will it take too long?
Will it cost too much?
Is anything about it illegal or unethical?
Is it too complicated or confusing?
Is it risky or dangerous?
Is this course of action unrealistic?
Is anything unclear or hard to follow?
How should I order my list (priority, urgency, etc.)?
Whom do I have to persuade?
What consequences are possible?
What will this cost, and where will the money come from?
Are any special conditions required?
What equipment, materials, or resources are needed?
Who will do it, and how willing are they?
When should it begin and be completed?
How exactly should it be done?
What exactly should be done—if anything at all?
What should we do or not do?
What conclusions can we draw?
Based on the information gathered about this issue, what do we know?
Should anything be done at all? Should we wait? Is the timing right?
What are the pros and cons, and the alternatives?
Do the benefits outweigh the drawbacks or risks?
Is this course of action likely to succeed?
What is the problem or situation, and how should we deal with it?
What could go wrong?
What do I do next?
Where do I begin?
What materials and equipment will I need?
How do I do it?
Why am I doing this?
What are your short-term and long-term career goals?
Can you describe an instance in which you came up with a new and better way of doing something?
What do you see as your biggest weakness? Biggest strength?
How would you describe yourself as an employee?
What are the major issues affecting this industry?
What do you know about the expectations and demands of this job?
What do you know about our core values (for example, informal management structure, commitment to diversity or to the environment)?
What do you know about our company? About this division or unit?
Why does this job appeal to you?
Do I like to travel, or would I prefer working in a single location?
Would I prefer to work at a large company or a small one, or at a for-profit or a nonprofit organization?
Do I have any hobbies that could improve my job prospects?
Do I have any special skills (public speaking; working with people, software or other technical skills; aptitude with words, analytical skills, second or third languages; artistic/musical talent; mathematical aptitude)?
Can I work independently, with minimal supervision?
Can I perform well under pressure?
Can I solve problems and get things done?
Do I have experience or aptitude for a leadership role?
Do I work well in groups and with people from different backgrounds?
Do I communicate well, and am I also a good listener?
What is the status of a project or recent meeting or discussion?
How will any changes to existing policies or procedures affect employee workplace activities or conditions?
Who’s doing what, and when, and where?
Circulate the document for review and digital signatures
Comment on sections of the document using the comment tools
Edit the document, insert text, or extract pages using a series of markup and editing tools
Combine individual PDF files (handy for taking several PDF files and creating one single document)
If readers will be encountering complex information or difficult steps, or if readers will be using the document mainly in PDF (on a screen), widen the margins, increase all white space, and shorten the paragraphs.
If readers have asked for a one-page report or résumé, save space by using a 10-point type size.
If readers need a warning, highlight the warning so that it cannot possibly be overlooked.
If readers need to evaluate something, give them a checklist of criteria (as in this book, at the end of most chapters).
If readers will follow a sequence of steps, show that sequence in a numbered list.
If people will use your document for reference only (as in a repair manual), make sure you have plenty of headings.
How does it work?
How is it done?
How is it organized?
What does it look like?
What should I remember about this?
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