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technical communication
Technical Communication 14th Edition John M. Lannon, Laura J. Gurak - Solutions
Have I resolved (or at least acknowledged) any conflicts among my findings?(126)
Can all of the numbers, statistics, and interpretations be trusted? (158)
Can I rule out confounding factors? (163)
Am I confident that my causal reasoning is accurate? (156)
Are my generalizations warranted by the evidence? (155)
Have I accounted for all sources of bias, including my own? (153)
Can I rule out other possible interpretations or conclusions? (154)
Can I discern correlation from causation? (160)
Can I discern assumption from fact and reasoning from rationalizing? (153)
Am I reasonably certain about the meaning of these findings? (125, 152)
Has the entire research process been valid and reliable? (162)
Has my research achieved adequate depth? (124)
Can all the evidence be verified? (151)
Is a fair balance of viewpoints represented? (122)
Does the evidence clearly support all of the conclusions? (126)
For digital sources, do I have a clear idea of the author or organization behind the information? (149, 167)
Is each source appropriately up to date, reputable, trustworthy, relatively unbiased, and borne out by other, similar sources? (149)
Did I ask the right questions? (122)
Are sources cited in a standard form of documentation? (628)■■Have typographical errors been corrected? (114)
Are pages numbered correctly? (288)
Are commonly confused words used accurately? (698)
Are numbers written out or expressed as numerals as needed? (679)■■Has electronic spell checking been supplemented by actual proofreading for words spelled correctly but used incorrectly (as in there for their)? (680)
Are words capitalized correctly? (678)
Are hyphens used correctly? (678)
Are abbreviations used correctly and without confusing the reader? (678)
Are brackets, parentheses, and dashes used correctly and as needed? (676)
Is each quotation punctuated correctly? (676)■■Do ellipses indicate material omitted from a quotation? (676)■■Do italics indicate certain titles or names, or emphasis or special use of a word?(677)
Are commas used correctly as a pause between items? (671)■■Do apostrophes signal possessives, contractions, and certain plurals? (674)■■Do quotation marks set off direct quotes and certain titles? (675)
Are semicolons and colons used correctly as a break between items? (670)
Are items of equal importance expressed in equal (parallel) grammatical form? (666)■■Does each sentence conclude with appropriate end punctuation? (670)
Is each modifier positioned to reflect the intended meaning? (665)
Is each pronoun in the correct case (nominative, objective, possessive)? (669)
Are ideas of lesser importance subordinated? (668)
Are ideas of equal importance coordinated? (667)
Is the document free of comma splices and run-on sentences? (663)■■Does each verb agree with its subject? (664)■■Does each pronoun refer to and agree with a specific noun? (665)
Are all sentences complete (no unacceptable fragments)? (662)
Does my document avoid cultural references (such as TV shows and sports), which may not make sense to a global audience? (88)
Have I avoided stereotyping of different cultures and groups of people? (96)
Have I avoided humor, idioms, and slang? (97)
Is my document clear and direct, so that it is easy to translate? (98)
Do I understand the communication customs of the international audience for my document? (88)
Do I make specific recommendations for improvements? (94)
Do I explain exactly why something doesn’t work? (94)
Am I being honest but polite and diplomatic in my response? (94)
Have I focused on content, style, and logical flow of ideas before looking at grammar, spelling, and punctuation? (94)■ Do I know what level of review and editing is expected of me (focus only on the content, or focus on style, layout, and other factors)? (94)
Have I read the entire document twice before I make comments? (94)
Do people observe the 90/10 rule (listen 90 percent of the time; speak 10 percent of the time)? (90)
On email, do people take time to reflect on ideas before responding? (311)
Are interruptions discouraged? (89)
Are people able to listen to all ideas with an open mind? (89)
In face-to-face settings, are all team members allowed to speak freely? (86)
Does everyone communicate with courtesy and respect? (89)
Are team members receptive to each other’s viewpoints? (89)
Does the meeting end on schedule? (86)
Does the team manager keep discussion focused on agenda items? (90)
Are all members given the opportunity to speak? (86)
Has someone been appointed to take meeting minutes? (86)
Do members understand their individual roles on the team so they can be prepared for the meeting? (82)
Has the team manager created an agenda and circulated it in advance? (86)
Have we decided what technology to use (track changes, Google docs, other)? (91)■■Are we using the Project Planning Form? (82)
Do we have a clear understanding of how we will share drafts of the document and how we will name the files? (82)
Do we have an agenda for our first meeting? (86)
Have we established a timetable and decided on a meeting schedule? (82)
Do we have a plan for how to divide the tasks? (82)
Does the team agree on the type of document required? (82)
Have we appointed a team manager? (81)
Am I distributing copies of this document to every person who has the right to know about it? (67)■■Do I credit all contributors and sources of ideas and information? (72)
Am I respecting all legitimate rights to privacy and confidentiality? (66)
Am I reasonably sure this document will harm no innocent persons or damage their reputations? (70)
Are my information sources valid, reliable, and relatively unbiased? (149)■■Do I actually believe what I’m saying, instead of being a mouthpiece for groupthink or advancing some hidden agenda? (63)■■Would I still advocate this position if I were held publicly accountable for it?
Should the document be supplemented by a more personal medium? (50)■■Have I explored all sides of the issue and all possible alternatives? (41)■■Do I provide enough information and interpretation for recipients to understand the facts as I know them? (7)■■Do I avoid exaggeration,
Does the document embody universal standards for ethical communication? (67)
Is the document’s format consistent with the culture’s expectations? (302)
Is the document’s style appropriately direct or indirect? (3)
Does the tone reflect the appropriate level of formality or casualness? (50)
Does the document observe accepted interpersonal conventions? (95)
Is the document organized in a way that readers will consider appropriate? (201)
Does the document enable everyone to save face? (49)
Does the document avoid possible misinterpretation? (23)
Does the document provide the expected level of detail? (23)
Does the document conform to the country’s safety and regulatory standards? (71)
Have I avoided stereotyping of different cultures and groups of people? (50)
Is the document sensitive to the culture’s customs and values? (49)
Have I anticipated my audience’s reaction? (36)
Overall, do I argue skillfully without being “argumentative”? (35)
Will my appeals have personal meaning for this audience? (48)
Do I provide convincing evidence to support my claims? (46)
Have I considered the various constraints in this situation? (42)
Am I seeking an outcome that is achievable in this situation? (41)
Have I spelled out what I want this audience to do or think? (41)
Am I constructing a balanced and reasonable argument? (41)
Have I chosen the approach most likely to connect with this audience? (38)
Can I elicit more than mere audience compliance in this situation? (37)
Am I accounting for the political realities involved? (36)
Have I identified my precise goal in this situation? (35)
Have I developed an audience and use profile? (28)
Have I considered other audience preferences, including media format? (29)
Have I identified the primary and secondary purposes of the document? (18)
Have I considered the cultural backgrounds of my audience? (24)
Have I researched the technical background of my audience? (19)
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