Technical Communication 11th Edition Mike Markel - Solutions

=+6. You have probably had a lot of experience working in collaborative teams in previous courses or on the job.Brainstorm for five minutes, listing some of your best and worst experiences participating in collaborative
=+teams. Choose one positive experience and one negative experience. Think about why the positive experience went well. Was there a technique that a team member used that accounted for the positive experience? Think about why the negative experience went wrong. Was there a technique or action that
=+accounted for the negative experience? How might the negative experience have been prevented—or fixed? Be prepared to share your responses with the class.
=+7. TEAM EXERCISE Your college or university wishes to update its website to include a section called“For Prospective International Students.” Along with members of your team, first determine whether your school already has information of particular interest
=+to prospective international students. If it does, write a memo to your instructor describing and evaluating the information. Is it accurate?
=+ Comprehensive? Clear?Useful? What kind of information should be added to the site to make it more effective?
=+ If the school’s site does not have this information, perform the following two tasks:
=+• Plan. What kind of information should this new section include?
=+ Does some of this information already exist elsewhere on the Web, or does it all have to be created from scratch? For example, can
=+you create a link to an external site with information on how to obtain a student visa? Write an outline of the main topics that should be covered.
=+• Draft. Write the following sections: “Where to Live on or near Campus,” “Social Activities on or
=+near Campus,” and “If English Is Not Your Native Language.” What graphics could you include? Are
=+they already available? What other sites should you link to from these three sections?
=+1. Choose a 200-word passage from a technical article related to your major course of study and addressed to an expert audience. (You can find a technical article on the web by using Google Scholar or the Directory of Open Access
=+Journals. In addition, many federal government agencies publish technical articles and reports on the web.) Rewrite
=+the passage so that it will be clear and interesting to a general reader. Submit the original passage to your instructor along with your revision.
=+2. The following passage is an advertisement for a translation service. Revise the passage to make it more appropriate for a multicultural audience. Submit the revision to your instructor.
=+If your technical documents have to meet the needs of a global market but you find that most translation houses are swamped by the huge volume, fail to accommodate the various languages you require, or fail to make your deadlines, where do you turn?
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=+3. Study the website of a large manufacturer of computer products, such as Hewlett-Packard, Acer, Dell, or Lenovo.Identify three different pages that address different audiences and fulfill different purposes. Here is an example:
=+Name of the page: Lenovo Group Fact Page Audience: prospective investors Purpose: persuade the prospective investor to invest in the company
=+ Be prepared to share your findings with the class.
=+4. TEAM EXERCISE Form small groups and study two websites that advertise competing products. For instance,
=+you might choose the websites of two car makers, two television shows, or two music producers. Have each
=+person in the group, working alone, compare and contrast the two sites according to these three criteria:
=+a. the kind of information they provide: hard, technical information or more emotional information
=+b. the use of multimedia such as animation, sound, or video
=+c. the amount of interactivity they invite—that is, the extent to which you can participate in activities while you visit the site
=+ After each person has separately studied the sites and taken notes about the three criteria, come together as a group.
=+ After each person shares his or her findings, discuss the differences as a group. Which aspects of these sites caused the most difference in group members’ reactions?
=+Which aspects seemed to elicit the most consistent reactions?
=+ In a brief memo to your instructor, describe and analyze how the two sites were perceived by the different members of the group.

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