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technical communication
Technical Communication 15th Global Edition John Lannon, Laura Gurak - Solutions
What should I be thinking or doing?
What do these numbers mean?
Where, exactly, should I focus?
Which information is most important?
A proposal for a new school at the edge of a small town
A local government report on public transport policy and associated funding
A report analyzing the economic and environmental arguments for domestic solar panels
Instructions for a new smart television
What information can I expect to find here?
Why should I read it?
What is the purpose of this document?
What are the problems? Can you explain?
Why, exactly, are these methods ineffective and hazardous?
How do I end the document?
What comes next?
What do I say first? Why?
What belongs where?
In which sequence will readers approach this material?
What should I emphasize?
What relationships do the collected data suggest?
What should be done?
What does it mean?
What was found?
What is the issue?
Is the paper based on statistics (hard evidence) or opinions (soft evidence)?
Do the findings answer the questions that have been posed in the paper?
Is it possible to find the same information from other sources?
Is there a specific purpose behind the research?
Is the evidence valid, reliable, and current?
To what extent can the numbers be trusted, and what do they mean?
Is Y really caused by X?
To what extent can these findings be generalized?
What, if anything, should be done?
Should I reconsider the evidence?
Are other interpretations possible?
Do any findings conflict?
What are my conclusions and do they address my original research question?
Do I need more information?
Is this the whole or the real story?
How much of the information is useful?
Do the facts verify the claim?
On which points do sources disagree?Is this information accurate, reliable, and relatively unbiased?
On which points do sources agree?
What do informed sources have to say about this topic?
What’s the best way to do X?
Where do we get the best price, the quickest repair, the best service?
Could misplaced obligation to one party be causing me to deceive others?Whom do we contact for what?
How do I say what I have to say?
How much do I reveal or conceal?
What exactly do I report and to whom?
What is likely to happen if I do X—or Y?
What values or ideals do I want to represent in this situation?
What are my obligations, and to whom, in this situation?
How can I know the “right action” in this situation?
How big an issue is this?
Is there any peer pressure to overcome?
Who are the personalities involved?
What is my relationship with the audience?
Is this the best time to say it?
Could I be creating any ethical or legal problems?
Should I say it in person, by phone, in print, online?
What can I say around here, to whom, and how?
Will it make me look bad?Constraints are limits or restrictions imposed by the situation:
Will it mean more work for me?
What’s in it for you?
What are you up to?
What are the risks?
What’s in this for me?
Why should I?
Do they need step-by-step instructions?
Will people act immediately on the information?
Do my readers simply want to learn facts or understand concepts? Will they use my information in making some type of decision?
What will readers do with this information?
What other purpose or purposes does the document serve?
What is the main purpose of the document?
How will people interact with the material: in digital formats, on paper, or both?
How might cultural differences shape readers’ expectations and interpretations?
What culture or cultures does your audience represent?
Do these readers have varying levels of expertise?
How familiar might the audience be with technical details?
What information does this audience need?
Are multiple types of relationships involved?
What is your relationship with the audience?
Who else is likely to read it?
Who is the main audience for this document?
Are you ready to pursue lifelong learning and constant improvement?
Can you market yourself and your ideas persuasively?
Are you flexible enough to adapt to rapid changes in business conditions and technology?
Can you get along with, listen to, and motivate others?
Can you work on a team with people from diverse backgrounds?
Can you research information, verify its accuracy, figure out what it means, and shape this information for your readers’ specific purposes?
Can you write and speak effectively in a variety of formats and to a range of different people?
How might others interpret this information?
With whom should I share it?
How does this information affect me or my colleagues?
What action does it suggest?
What does this information mean?
Can I verify the credibility and accuracy of this source?
Which information is relevant to this situation?
Identify credibility and legal issues related to social media in the workplace
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