Technical Communication 14th Edition John M. Lannon, Laura J. Gurak - Solutions

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Work from an introduction-bodyconclusion structure
Exercise caution when summarizing for social media
Differentiate among four special types of summaries
Follow the step-by-step process for creating a summary
Identify the elements of a usable summary
Describe the audience and purpose of summaries in the workplace
Understand that even careful research can be limited and imperfect
Recognize common errors in reasoning and statistical analysis
Interpret your findings accurately and without bias
Assess the quality of your evidence
Evaluate your sources, with special attention to online sources
Perform primary research using interviews, surveys, and other techniques
Conduct secondary research using online and traditional sources
Differentiate between primary and secondary research
Evaluate and interpret your sources
Ask the right questions, explore a balance of views, and achieve adequate depth in your research
Consider the use of digital and collaborative writing tools and applications
Understand why proofreading is an important final step
Identify the gathering, planning, drafting, and revising stages of the writing process
Apply critical thinking to the four stages of the writing process
Understand how to work productively on a global team
Avoid unethical behavior as a team member
Review and edit the work of your peers
Brainstorm using face-to-face and digital methods
Recognize and negotiate conflicts in collaborative groups
Participate in virtual teams and conduct face-to-face meetings
Manage a team project
Determine when and how to report ethical violations on the job
Know the limitations of legal guidelines and avoid plagiarism
Use critical thinking to solve ethical dilemmas
Understand ethical issues related to digital communication
Recognize common types of workplace communication abuses
Understand the major causes of unethical workplace communication
Prepare a convincing argument
Understand how social media influences persuasion
Support your argument using evidence and reason
Respect various limitations when making an argument
Choose a strategy to connect with your audience
Anticipate how your audience may react
Determine your persuasive approach
Define persuasion and claims
Develop an audience and use profile to guide your work
Identify the appropriate document qualities for your audience
Assess your audience’s technical background
Ask the right questions to analyze your audience and purpose
Describe the four tasks involved in preparing effective technical documents
Explain the purposes of technical communication
Identify the main features of technical communication
For personal uses (such as Facebook or personal Twitter accounts), does the information portray you in a way you would want a potential employer to see?(622)
If video or photographs are included, has permission been granted to use this material? (625)
Does the message satisfy ethical and legal standards? (625)
Is the message suitable for a global audience? (625)
For postings that refer to a longer topic, is a link included? (625)
Are ideas focused and specific? (625)
Does the posting’s tone and style seem friendly, yet professional? (624)
Are customers and others allowed to contribute to the discussion? If so, is someone on the team responsible for fact-checking and editing? (620; 624)
Does my posting adhere to this policy? (619)
Does the organization have a social media policy and social media writing guidelines? (624)
Is the information written in a way that is most appropriate for the audience and purpose? (624)
Is the message suitable for the specific social media site (Twitter, Facebook, YouTube, other)? (619; 621–25)
If appropriate, does the page link to the organization’s privacy policy? (614)
Has permission been granted to use items on the page where copyright is a concern?(614)
Are text and visuals truthful and not distorted or manipulative? (614)
Are colors and visuals used appropriately? (614)
If appropriate, does the page offer different language options? (613)
Does the page avoid cultural references and humor? (613)
Is the writing clear enough for non-native speakers of English to understand and can it be easily translated? (613)
Has the team determined what role (writer, designer, programmer, researcher)each person will play? (83)
Has the team used brainstorming to get started? (89)
Is there a meeting schedule for the project? (84)
For Web sites, is the entire site sketched out using a storyboard? (612)
Are visuals used effectively? (611)
Is key material highlighted by headings, color, and so on? (611)
Is the page easy for the eye to scan? (608)
Are hyperlinks used to direct readers to other information? (611)
Are paragraphs visually compact and short? (609)
Is there plenty of white space and margins to help guide the eye? (611)
Are text and images well balanced? (610)
Does the page take into account the “F-shaped” reading pattern? (610)
Is the content written in a factual, neutral tone? (609)
Are sentences and paragraphs short and to the point? (609)
Is the information chunked for easy access and quick reading? (609)
Is the most important information contained in the early paragraphs or upper section of the page? (609)
Is the page at the right level of technicality for its primary audience? (603)
Is the content useful and worthwhile? (608)
Is the page easy to enter, navigate, and exit? (608)
Is the page design inviting and accessible? (550)
Is the proposal grammatical? (664)
Is the language precise? (549)
Is the writing clear, concise, and fluent? (549)
Does the tone encourage acceptance of the proposal? (550)
Is the level of technicality appropriate for primary readers? (19)
Does the formal proposal have adequate front matter and end matter supplements to serve the needs of different readers? (551)
Is the informal proposal cast as a memo or letter, as appropriate? (540)
Does the conclusion encourage acceptance of the proposal? (557)
Does the body section explain how, where, when, and how much? (554)
Does the introduction spell out the problem and preview the plan? (552)
Is the proposal ethically acceptable? (548)
Is each source and contribution properly cited? (551)
Are visuals used effectively? (550)

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Technical Communication 14th Edition John M. Lannon, Laura J. Gurak - Solutions

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