Technical Communication 11th Edition Mike Markel - Solutions

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2. Keep a communication log for one day. Note the amount of time you read, write, speak, and listen.The Communication Process
1.1 Explain why it is important to study communication.PRINCIPLE POINTS: Communication is essential for life. It is important to learn about communication because being a skilled communicator can help you obtain a good job, enhance the quality of your relationships, and improve your physical and
2. Which communication principle or principles do you perform well? Which principles do you need to improve?
1. As we noted at the beginning of this chapter, the five principles described in Figure 1.5 and throughout this text may not tell you everything you need to know about communication. What additional communication principle(s) would you suggest adding to the list?
5. Appropriately adapt messages to others. It is important to adapt messages to others to enhance both understanding and empathy.PRINCIPLE TERMS:intrapersonal communication language nonverbal communication other-oriented adapt PRINCIPLE SKILLS:
4. Listen and respond thoughtfully to others. Being able to interpret the messages of others accurately enhances comprehension and relational empathy.
3. Effectively use and interpret nonverbal messages.Unspoken cues provide important information about our emotions, feelings, and attitudes.
2. Effectively use and interpret verbal messages. Words are powerful and influence our thoughts, actions, and relationships with others.
1. Be aware of your communication with yourself and others.Being mindful of your communication helps you become a more effective communicator.
1.7 List and explain five fundamental principles of communication.PRINCIPLE POINTS: The following five principles are fundamental to good communication.
2. In which of the three contexts of in-person communication do you have the strongest skills? Which area(s) do you want to improve, and what skills would you like to develop?Communication Principles for a Lifetime
1. Which contexts of in-person communication have you experienced so far today? Have you communicated interpersonally or in small groups? Have you listened to or given a presentation?
1.6 Identify and explain three communication contexts.PRINCIPLE POINTS: The three classic contexts of in-person communication that researchers have studied are (1)interpersonal communication, which occurs simultaneously between two people who attempt to mutually influence each other, usually for
2. Overall, consider how effectively you use technology to communicate with others. Do you, for example, glance at your phone when talking with others? Do you multitask and perhaps miss some messages because you are trying to do several things at once?Communication Contexts
1. How much time do you spend using technology to communicate with others? Keep a log for a specific period of time (such as six hours, twelve hours, or a day) noting how often you use your phone, computer, and other devices to read, write, speak, and listen.
1.5 Describe the nature of communication in the twenty-first century.PRINCIPLE POINTS: Today, we commonly use various forms of media to communicate, either asynchronously or synchronously. Mediated communication is usually more anonymous than face-to-face communication and places less emphasis on a
1.7 List and explain five fundamental principles of communication.
1.6 Identify and explain three communication contexts.
1.5 Describe the nature of communication in the twenty-first century.
1.4 Describe three criteria that can be used to determine whether communication is competent.
1.3 Explain three communication models.
1.2 Define communication and describe five characteristics of the communication process.
1.1 Explain why it is important to study communication.
=+e. a smartphone, Bluetooth headset, or similar product Submit a brief usability report to your instructor.
=+d. a piece of equipment used in your major field of study
=+c. a document that accompanies a piece of software(or a portion of one)
=+b. a piece of software (or a portion of a piece of software)
=+a. a piece of computer hardware, such as a printer
=+4. TEAM EXERCISE Form a group of four or five students, and conduct an informal usability test for assembling or using one of the following products:
=+3. If a local company conducts usability testing, see whether you can become a test participant. After the test, write a 1,000-word memo to your instructor describing the experience, focusing on what you learned about usability testing.
=+2. Contact local manufacturing companies and computerhardware and -software companies to see whether any of them perform usability testing. Interview a person who performs usability testing at one of these organizations. Then write a 1,000-word memo to your instructor describing how the process
=+Have you ever had a problem with for drug adiction or alcoholism?
=+ Are you now taking any drugs?
=+How many days were you absent from work because of illness?
=+ Is there any health-related reasons you may not be able to preform the job for which you’re applying?
=+ If so, why. Have you ever been treated by a psyhiatrist or psychologist? If so, for what condition?
=+ Your height/weight? Have you ever been hospitalized?
=+What is your hair/eye color?
=+you from performing the job for which your applying?Have you ever been arrested? If yes, what for?
=+ Were you ever injured on the job.Do you have any physical empairments that prevents
=+Has a Workers Compensation claim been filed on your behalf?
=+Here are a list of the questions you shouldn’t be asked by a perspective employer: What is or was your spouse’s name or job?
=+1. Edit and proofread the following passage. Be prepared to share your work with the class.
=+3. Are any provisions in this form potentially unclear?
=+2. Which concepts of an effective informed-consent form does this form not include?
=+1. Which concepts of an effective informed-consent form, as described in the Ethics Note on page 352, does this form include?
=+• Explain that the test participant will have the opportunity to hear or view the recording and then change his or her mind about how it might be used.
=+• Explain how the test participant’s identity will be disguised—if at all—if the recording is shown publicly.
=+• Explain who will have access to the recording and where it might be shown. A participant might object to having the recording shown at a professional conference, for example.
=+• Explain the purpose of the recording and the uses to which it will be put. If, for example, the recording might be used later in advertising, the test participant must be informed of this.
=+• Explain that a video camera will be used and, before the recording begins, ask for permission to record the test participant.
=+• Explain that the test participant can leave at any time and can report any discomfort to the testing team at any time, at which point the team will stop the test.
=+statement explaining the potential problem. Finally, revise the graphic so that it would be appropriate for its intended audience.
=+cultures. Imagine an intended audience for the graphic, such as people from the Middle East, and write a brief
=+7. Locate a graphic on the web that you consider inappropriate for an international audience because it might be offensive or unclear to readers in some
=+audience, purpose, clarity, visual appeal, use of different types of graphics, and citation of the data sources.Which infographic do you think is better? Why?
=+1,000-word memo to your instructor in which you identify the audience and purpose of the infographics and compare and contrast them using such criteria as
=+on similar topics, such as tuition costs for public and private colleges and universities, average tuition costs in each of the fifty states, or the relationship between tuition costs and future earnings potential. Write a
=+6. Using a search engine, search for “infographics college tuition.” Find two infographics that present information
=+2014 Sales of Series 1 and 2, by Quarters Series 1 S1 Series 2 a.6000 4000 2000 0Quarters 1 2 3 4 Series 1 Series 2 2014 Sales of Series 1 and 2, by Quarters b.5000 4000 3000 2000 1000 0Quarters 1 2 3 4 2014 Sales of Series 1 and 2, by Quarters Series 1 Series 2 c.
=+Which is the least effective? What additional information would make the most-effective graph better?6000 4000 2000 0Quarters 1 2 3 4
=+5. The following three graphs illustrate the sales of two products—Series 1 and Series 2—for each quarter of 2014. Which is the most effective in conveying the information?
=+4. For each of the following four graphics, write a paragraph evaluating its effectiveness and describing how you would revise it.a. Majors 2012 2013 2014 Civil Engineering 236 231 253 Chemical Engineering 126 134 142 Comparative Literature 97 86 74 Electrical Engineering 317 326 401 English 714
=+b. Create two different graphics, each of which compares defense and nondefense R&D funding in either 2011 or 2012.
=+a. Create two different graphics, each of which compares federal R&D funding in 2011 and 2012.
=+3. The following table provides statistics on federal research and development expenditures (U.S. Census Bureau, 2013, Table 815). Study the table, and then perform the following tasks:
=+2. Design a flowchart for a process you are familiar with, such as applying for a summer job, studying for a test, preparing a paper, or performing some task at work.Your audience is someone who will be carrying out the process.
=+ In three or four paragraphs, explain why each graphic is appropriate for a particular audience and purpose and how each emphasizes different aspects of the information.
=+1. Find out from the admissions department at your college or university the number of students enrolled from the different states or from the different counties in your state.Present this information in four different kinds of graphics:a. mapb. tablec. bar graphd. pie chart
=+.org). What attempts have the designers made to accommodate the needs of visitors to the site? How effective do you think those attempts have been?
=+5. Using a search engine, find a website that serves the needs of people with a physical disability (for example, the Glaucoma Foundation, www.glaucomafoundation
=+Which is least effective? Why? Compare and contrast the three sites in terms of their effectiveness.
=+ Which of the three sites is most effective?
=+links to other pages in the site• accommodation of multicultural readers• accommodation of people with disabilities• phrasing of the links
=+4. Find the websites of three manufacturers within a single industry, such as personal watercraft, cars, computers, or medical equipment. Study the three sites, focusing on one of these aspects of site design:• use of color• quality of the writing• quality of the site map or index•
=+How would you modify it? Present your analysis and recommendations in a brief memo to your instructor.
=+3. Study the excerpt from this Micron data flyer (2012, p. 1). Describe the designer’s use of alignment as a design principle. How effective is it?
=+Write a memo to your instructor presenting your findings, and include the photocopy or scan of the page with your memo.
=+ What have your discussions taught you about design?
=+ Do all members like the third member’s redesign?
=+With the second member’s evaluation of the design?
=+ Then meet as a group and compare notes. Do all members of the group agree with the first member’s description of the design?
=+• One person creates a new design using thumbnail sketches.
=+• One person evaluates the design. Which aspects of the design are effective, and which could be improved?
=+• One person describes the design elements.
=+2. TEAM EXERCISE Form small groups for this collaborative exercise in analyzing design. Photocopy or scan a page from a book or a magazine. Choose a page that does not contain advertisements. Each person works independently for the first part of this project:
=+1. Study the first and second pages of an article in a journal in your field. Describe ten design features on these two pages. Which design features are most effective for the audience and purpose? Which are least effective?
=+Do you think that, as a general practice, it would be worthwhile to have a draft reviewed and annotated by more than one person? What have you learned about the usefulness of peer review?
=+as those features cited by only one member. Overall, what are the basic differences between the team members’ annotations and the summary statements?
=+sentence construction and possible improvements.Meet as a team, study these annotated documents, and write a memo to your instructor describing the sentence features cited by more than one team member, as well
=+a draft effectively, see Ch. 4, p. 67. Then have each team member write a summary statement about the document, highlighting its effective techniques of
=+34. TEAM EXERCISE Form small teams. Have one person on the team distribute a multipage document he or she has written recently, either in this class or in another.Have each member annotate a copy of the document according to the principles of sentence effectiveness discussed in this chapter. For
=+b. Mentally retarded people are finding greater opportunities in the service sector of the economy.
=+a. This year, the number of female lung-cancer victims is expected to rise because of increased smoking.
=+33. Refer to the advice on pages 241–42, and revise the following sentences to eliminate the offensive language.
=+b. Policemen are required to live in the city in which they work.
=+a. Each doctor is asked to make sure he follows the standard procedure for handling Medicare forms.
=+32. Refer to the advice on pages 240–41, and revise the following sentences to eliminate sexist language.
=+b. We have failed to furnish the proposal to the proper agency by the mandated date by which such proposals must be in receipt.
=+a. This state-of-the-art soda-dispensing module is to be utilized by Marketing Department personnel.

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