Ongoing Crisis Communication Planning Managing And Responding 6th Edition Timothy Coombs - Solutions

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Articulate the four functions identified in the functional approach to decision-making
Describe the axioms of communication identified by the systems/interactional perspective
Define basic terms associated with group and team communication
Explain the Situational Crisis Communication Theory and articulate how the nature of a crisis influences reputational threat, and the crisis response strategies that can mitigate that threat
Illustrate the Inoculation Theory, and explain refutational preemption and identify examples of counterpersuasion efforts
Discuss the positive and negative consequences of accommodation
Explain each of Hofstede’s six primary cultural dimensions
Define culture, cross-cultural communication, and intercultural communication
Discuss the differences between humanistic and social scientific approaches to communication study
Explain the major research methods used by communication theorists, including what they reveal and what they conceal about the communication process
Articulate the differences between primary and secondary research
Describe the differences between inductive theory and deductive theory, especially in terms of the theory development process
Use the criteria for evaluating theory to determine the relative usefulness of a communication theory
Discriminate between commonsense, working, and scholarly theories
Describe the nature of communication competence
Identify the various contexts in which communication takes place
Summarize the ways theories change and grow
Define behaviorism and cognition
Articulate the complexities associated with information management using Petronio’s six principles of privacy management
Compare and contrast the central internal and external dialectics Baxter believes are inherent in close relationships
Make predictions about a relationship’s stability and satisfaction using principles of social exchange theory
Explain the relationship between positive/negative face needs and strategies for engaging in face-threatening acts (FTAs)
Explain the principles of planning theory
Use the concepts of expectancy, violation valence, and communicator reward valence to predict whether someone will reciprocate or compensate a violation
Identify types of, conditions for, and communicative strategies for reducing uncertainty
Explain patterns of miscommunication between the three message design logics
Analyze a definition of communication, articulating the definition’s level of observation, intentionality, and normative judgment
Apply the five stages of organizational assimilation
Which theory alone seems to provide the “best” explanation for the situation? Why do you believe this to be the case? What information might surface that would make a different theory or theories better at explaining the situation? How could you combine several theories to make for an even
In what ways has Attribution Theory changed or grown? Is this intension, extension, or both?
Do you believe that Attribution Theory is social scientific or humanistic? Provide details from the information in Chapter 1 and this chapter to support your case.
How has the choice of research methods influenced what we know about attributions? That is, what have the methods revealed, and what have they concealed?
Which research method(s) have been used to test the theory? Is this the best method?Why, or why not?
Based on what you read in Chapter 1 and the additional information just provided, was Attribution Theory developed using an inductive or a deductive theory development process? Why?
We suggested that people use theories all of the time, they are just not necessarily scholarly theories. Come up with some examples of commonsense or working theories that you think people use.
We defined communication competence as both effectiveness and appropriateness. Can you come up with any situations in which you don’t need one or the other? That is, can you ever be a competent communicator with just effectiveness and not appropriateness, or vice versa?
Review the contexts for communication we have listed. Do you think communication in some contexts is easier/more complex than other communication contexts? Why?
Identify a research study that has been reported in either television news or in a newspaper.Then identify what the original researchers actually found. Discuss what this means in terms of primary versus secondary research.
Imagine that you want to study phubbing behavior (ignoring the people around you and focusing on your phone). Develop four different studies using each of the four research methods. What would you learn about phubbing from each of these approaches, and how would they differ from each other?
To what extent did Steve and Chen engage in planning in order to meet Konrad’s demands? How successful were they? What might they have done to improve their communication plan?
Using examples for each of EVT’s core components (expectancy, violation valence, and communicator reward valence), how does EVT explain Steve’s response to Konrad?
What are the sources of uncertainty in the case? What strategies did Steve use to reduce his uncertainty?
What Message Design Logic does Steve exhibit? What about Konrad?
Has this theory changed in any way? If so, was it through extension or intension? If not, why do you think it hasn’t changed?
Refer back to one of the commonsense theories you identified in Chapter
One way to think about the difference between holism and particularism is to imagine putting together a jigsaw puzzle. How would holism help you in putting together the puzzle, and how would particularism help you in doing so?
One of the essential differences between humanistic and social scientific scholarship has to do with determinism vs. pragmatism. What are your own views about human nature? Do you tend to focus more on the causes for people’s communication or more on the choices that people make?
Think about your own view of communication. Do you tend to take a broad or narrow level of observation? Do you tend to focus more on the source’s intentions or the receiver’s interpretations? Do you think that there must be some indicator of success for message exchange to be considered
Why do you think people assume that “communication is easy?” Conversely, why do you think people put so much focus on communication for personal and professional success?How do you make sense of this paradox?
Use the five criteria for evaluating a theory to evaluate attribution theory. What conclusions can you draw about how useful the theory is for understanding communication?
Explain how channel expansion theory extends media richness theory by adding additional factors that determine a channel’s perceived richness
Define media, mediated communication, and social media
Differentiate between three ways of encoding/decoding messages, using preferred, negotiated, or oppositional codes
Relate the process of observational learning and modeling to media violence as pertaining to social cognitive theory
Explain the process of cultivation theory via mainstreaming, resonance, and symbolic double jeopardy
Apply the elements of first- and second-level agenda setting to news stories
Discuss the five characteristics of mass communication/mass media
Use the concept of a double interact to understand the communication process of sensemaking in organizations
Articulate how social information processing theory explains relationship development via mediated communication, moving from impersonal, to interpersonal, to hyperpersonal, and how multimodal relationships include warranting
Apply the principles of uses, gratifications, and media affordances, such as the MAIN model, to predict channel or platform use when using media to satisfy individual needs
What are the concepts associated with attribution theory? Why are these concepts rather than theories or models?
Consider communication competence. How might the attributions that someone makes provide evidence of effectiveness and appropriateness?
Provide an example for how attribution theory can be used for each communication context. Are there any contexts that you think attribution theory would not work?Why?
Attribution theory does not specifically define communication. However, review the description of the theory carefully. What do you think might be the level of observation for the theory’s view of communication? Do you think it takes a source orientation or a receiver orientation? What about
Articulate how understanding communication theory can aid in one’s own communication competence
Explain the influences and effects consistently associated with the theories studied
Describe commonalities or points of convergence across the theories studied
Use the spiral of silence to explain how media influence the perception of public opinion and subsequently silence minority views
Describe the differences in the five levels of control highlighted by Organizational Identification and Control theory
What recommendations would you make to crisis managers about using social media before, during, and after a crisis?
How do you think stealing thunder might affect the crisis clock?
Do you think physical or philosophical time might be more important during a crisis?
Do you agree or disagree that crisis communication can affect time dilation and the crisis clock?
If you could make five recommendations to an organization about crisis communication, what would they be? What is the value of each of your recommendations?
Do you feel that not using new communication technologies in crisis communication will actually hurt a crisis response or simply make an organization look like it is behind the times? What is the true value of new communication technologies to crisis communication?
What types of crises do you feel would be the most difficult to manage? What makes them so difficult to manage?
What are some of the factors to consider when managers find spontaneous shrines dedicated to their crisis?
What is the difference between a memorial and a shrine? Why should that matter to crisis managers?
What are some of the barriers you would face when conducting a postcrisis evaluation? How might you overcome those barriers?
What is the danger of having an organizational crisis memory?
How can crisis logs help to make postcrisis updates more effective?
How often do you feel key stakeholders should be updated with postcrisis information?
Why does autocommunication help to unite internal and external crisis communication efforts?
Why is responsibility/guilt essential in any use of denial?
What are the dangers associated with using a denial strategy?
Why might there be a connection between crises and organizational stigma?
Why does strategy matter during a crisis? Is there time for strategy?
What other crisis types would you add to Table 7.3?
Why does attribution theory seem so fitting for crisis communication?
As a crisis manager, how can you prepare for using instructing and adjusting information prior to a crisis?
What are the advantages and disadvantages of using full apologies during a crisis? Do you think partial apologies have any real value?Why or why not?
How does the growth of “big data” create problems and opportunities for crisis managers?
How does AI offer the promise of “helping”crisis managers?
This chapter mentioned the crisis case of the arrest of two African American men at a Starbucks. As part of the response, Starbucks decided to change its policy so that anyone could sit in a Starbucks or use the restrooms.How might that decision create additional risks for Starbucks? What benefits
Why would a crisis manager want to sell a crisis risk to other managers?
Why would a crisis manager need to sell a crisis risk to other managers?
Why would a crisis manager want to sell a crisis to other managers?
Why would a crisis manager need to sell a crisis to other managers?
Organizations keep saying how much customer service means to them. Why are so many crises caused by not paying enough attention to consumers?
Bribery and computer hacking are two crises that are often unreported. What other crises are organizations likely to hide? What types of information does a university prefer that potential students not have?

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Ongoing Crisis Communication Planning Managing And Responding 6th Edition Timothy Coombs - Solutions

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