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Technical Communication 11th Edition Mike Markel - Solutions
2. Locate three job websites that provide interactive forms for creating a résumé automatically. In a brief memo to your instructor, note the three URLs and describe the strengths and weaknesses of each site. Which job board appears to be the easiest to use? Why?
3. TEAM EXERCISE The following résumé was submitted in response to this ad: “CAM Technician to work with other technicians and manage some GIS and mapping projects.Also perform updating of the GIS database. Experience required.” In a small group, analyze the effectiveness of the résumé.
4. TEAM EXERCISE The following job-application letter responds to this ad: “CAM Technician to work with other technicians and manage some GIS and mapping projects.Also perform updating of the GIS database. Experience required.” In a small group, analyze the effectiveness of the letter and
1. that you understand the context: what your readers need?
2. that you have already determined what you plan to do and that you are able to do it?
3. that you are a professional and are committed to fulfilling your promises?
What is the problem or opportunity?
What is the purpose of the proposal?
What is the background of the problem or opportunity?
What are your sources of information?
What is the scope of the proposal?
What is the organization of the proposal?
What are the key terms that you will use in the proposal?
1. The writer has used a lettering system to describe the four main tasks that will be undertaken if the project receives funding. Is the lettering system effective?
2. How effective is the description of Task A? What factors contribute to the description’s effectiveness or lack of effectiveness?
3. The descriptions of the tasks do not include cost estimates. Where would those estimates be presented in the proposal? Why would they be presented there?
4. How effective is the description of Task D? What additional information would improve its effectiveness?
1. Study the National Science Foundation’s (NSF) Proposal &Award Policies & Procedures Guide(www.nsf.gov/publications/pub_summ.jsp?ods_key=papp).In what important ways does the NSF’s guide differ from the advice provided in this chapter? What accounts for these differences? Present your
2. TEAM EXERCISE Form groups according to major. Using the government contracting website (beta.sam.gov/), find and study an RFP for a project related to your academic field. What can you learn about the needs of the organization that issued the RFP? How effectively does the RFP describe what the
3. Write a proposal for a research project that will constitute a major assignment in this course. Your instructor will tell you whether the proposal is to be written individually or collaboratively. Start by defining a technical subject that interests you. (This subject could be one that is
1. How would you describe the tone used by the writer? Provide an example to support your claim.
2. The writer presents examples of what he calls violations of the state travel policy. Do these examples provide solid evidence that violations of the policy have, in fact, occurred?
3. How effectively has the writer encouraged his staff to abide by the travel policy? How might he improve the persuasiveness of the directive?
► What is the purpose of the report?
► What are the main points covered in the report?
► What were the problems leading to the decision to perform the procedure?
► What methods were used?
► What were the results?
► What do the results mean?
1. Because it is a word-processing template, the note taker can enter information on his or her computer or tablet during the meeting, reducing the time it takes to publish the minutes.
2. Because the template is a form, it prompts the note taker to fill in the appropriate information, thus reducing the chances that he or she will overlook something important.
3. Because the template is a table, readers quickly become accustomed to reading it and thereby learn where to look for the information they seek.
1. As the manager of a busy downtown store, you have been informed by one of your employees that a customer tripped on the sidewalk and was injured. The customer tripped because the sidewalk was crowded with commuter bikes which, for convenience, employees lock to street signs and benches versus
2. In response to the situation outlined in Exercise 1, write a directive in the form of a memo defining a new policy:Employees commuting to work on bicycles must lock them to designated racks. Invent relevant details as needed.
3. TEAM EXERCISE You are one of three members of the administrative council of your college’s student association.Recently, the three of you have concluded that your weekly meetings, which are open to all students, have become chaotic. There are two main reasons for this: you do not use
4. What is the subject of the report?
5. What is the purpose of the report?
1. An important element in carrying out a feasibility study is determining the criteria by which to judge each option. For each of the following topics, list five necessary criteria and five desirable criteria you might apply in assessing the options.a. buying a smartphone
2. Go to www.usa.gov and select the “Government Agencies and Elected Officials” tab. Choose an agency and navigate to its website. Then find a recommendation report on a subject that interests you. In what ways does the structure of the report differ from the structure described in this
3. TEAM EXERCISE Write the recommendation report for the research project you proposed in response to Exercise 3 on page 313 in Chapter 11. Your instructor will tell you whether the report is to be written individually or collaboratively, but either way, work closely with a partner to review and
4. Secure a recommendation report for a project subsidized by a city or federal agency, a private organization, or a university committee or task force. (Be sure to check your university’s website; universities routinely publish strategic planning reports and other sorts of self-study reports.
What languages should you use?
Will the environment in which the instructions are read affect the document design?
1. This page includes no graphics. Point out two or three passages on the page that might be easier to understand if they included graphics. Describe the graphics you would include.
2. Is the amount of information presented in each step appropriate?
3. How effectively has the designer used typography to distinguish the various kinds of information presented on this page?
1. Add a parenthetical definition for the italicized term in each of the following sentences:a. Reluctantly, he decided to drop the physics course.b. The Anthropology Club decided to use crowdfunding to finance the semester’s dig in Utah.c. The department is using shareware in its drafting course.
2. Write a sentence definition for each of the following terms:a. catalyst
3. Write a 500- to 1,000-word description of one of the following products or processes. In a note preceding the description, specify your audience and indicate the type of description (general or particular) you are writing. Include appropriate graphics, and be sure to cite their sources correctly
5. TEAM EXERCISE Write instructions for one of the following activities or for a process used in your field. In a brief note preceding the instructions, indicate your audience and purpose. Include appropriate graphics.a. how to change a bicycle tireb. how to convert a WAV file to an MP3 file
1. Learn some of the basic functions of a presentation software program. For instance, modify a template, create your own original design, add footer information to a master slide, insert a graphic on a slide, and set the animation feature so that at first just the first bullet item on a slide
2. Using PowerPoint, or Google Slides design a master slide for a presentation for one of your classes. If you are unfamiliar with how to create a master slide, consult PowerPoint’s help files. Be prepared to explain the design to your classmates.
3. Prepare a five-minute presentation, including graphics, on one of the following topics. The audience for your presentation will consist of the other students in your class, and your purpose will be to introduce them to an aspect of your academic field.a. Define a key term or concept in your
4. TEAM EXERCISE Prepare a five-minute presentation based either on the proposal for a research project that you prepared in Chapter 11 or on your recommendation report for that project. Your audience will consist of the other students in your class, and your purpose will be to introduce them to
=+1. You are the head of research for a biological research organization. Six months ago, you purchased a$2,000 commercial refrigerator for storing research samples. Recently, you suffered a loss of more than$600 in samples when the thermostat failed and the temperature in the refrigerator rose to
=+2. As the recipient of the claim letter described in Exercise
=+1, write an adjustment letter granting the customer’s request.
=+3. You are the manager of a private swimming club. A member has written saying that she lost a contact lens (value $75) in your pool and she wants you to
=+pay for a replacement. The contract that all members sign explicitly states that the management is not responsible for the loss of personal possessions. Write an adjustment letter denying the request. Invent any reasonable details.
=+4. As the manager of a retail electronics store, you guarantee that the store will not be undersold. If a customer finds another retailer selling the same equipment at a lower price within one month of his or her purchase, you will refund the difference. A customer has written to you and enclosed
=+store showing that it is selling a router for $26.50 less than he paid at your store. The advertised price at the other store was a one-week sale that began five weeks after the date of his purchase. He wants a $26.50 refund.
=+Inventing any reasonable details, write an adjustment letter denying his request. You are willing, however, to offer him an 8-GB USB drive worth $9.95 if he would like to come pick it up.
=+5. TEAM EXERCISE Form small groups for this exercise on claim and adjustment letters. Have each member of your group study the following two letters. Then meet and discuss your reactions to the two letters.
=+How effectively does the writer of the claim letter present his case?
=+How effective is the adjustment letter?
=+Does its writer succeed in showing that the company’s procedures for ensuring hygiene are effective?
=+Does its writer succeed in projecting a professional tone?
=+Write a memo to your instructor discussing the two letters. Attach a revision of the adjustment letter to the memo.
=+6. Louise and Paul work for the same manufacturing company. Louise, a senior engineer, is chairing a committee to investigate ways to improve the hiring
=+process at the company. Paul, a technical editor, also serves on the committee. The excerpts quoted in Louise’s email are from Paul’s email to all members of
=+the committee in response to Louise’s request that members describe their approach to evaluating jobapplication materials. How would you revise Louise’s email to make it more effective?
=+7. Because students use email to communicate with other group members when they write collaboratively, your college or university would like to create a one-page
=+handout on how to use email responsibly. Using a search engine, find three or four netiquette guides on the Internet that focus on email. Study these guides
=+and write a one-page student guide to using email to communicate with other students. Somewhere in the guide, be sure to list the sites you studied, so that students can visit them for further information about netiquette.
=+1. Browse a job-search website such as Indeed.com. Then, list and briefly describe five positions being offered in
=+a field that interests you. What skills, experience, and background does each position require? What is the salary range for each position?
=+2. Locate three job websites that provide interactive forms for creating a résumé automatically. In a brief memo to your instructor, note the three URLs and describe the
=+strengths and weaknesses of each site. Which job board appears to be the easiest to use? Why?
=+3. The following résumé was submitted in response to this ad: “CAM Technician to work with other technicians and manage some GIS and mapping projects. Also perform
=+updating of the GIS database. Experience required.” In a brief memo to your instructor, analyze the effectiveness of the résumé. What are some of its problems?Kenneth Bradley
=+530 Maplegrove Bozeman, Mont. 59715 (406)-484-2916 Objective Entry level position as a CAM Technician.I am also interested in staying with the company until after graduation,
=+possibly moving into a position as a Mechanical Engineer.Education Enrolled at Montana State University August 2013- Present Employment Fred Meyer 65520 Chinden Garden City, MT(208)-323-7030 Janitor- 7/12-6/13
=+Responsible for cleaning entire store, as well as equipment maintenance and floor maintenance and repair.Assistant Janitorial Manager- 6/13-9/13 Responsible for cleaning entire
=+store, equipment maintenance, floor maintenance and repair, scheduling, and managing personnel
=+Head of Freight- 9/13-Present In charge of braking down all new freight, stocking shelves, cleaning the stock room, and managing personnel
=+Montana State University Bozeman, MT Teachers Aide ME 120- 1/12-5/12 Teachers Aide ME 120 In charge of keeping students in line
=+and answering any questions related to drafting.References Timothy Rayburn Janitorial Manager(406)-555-8571 Eduardo Perez Coworker(406)-555-2032
=+4. The following job-application letter responds to this ad:“CAM Technician to work with other technicians and manage some GIS and mapping projects. Also perform updating of the GIS database. Experience required.” In a brief memo to your instructor, analyze the effectiveness of the letter and
=+530 Maplegrove Bozeman, Mont. 59715 November 11, 2015 Mr. Bruce Hedley Adecco Technical
=+Bozeman, Mont. 59715 Dear Mr. Hedley, I am writing you in response to your ad on Monsterjobs.com. Would you please consider me for the position of
=+CAM technician? I believe that my academic schooling at Montana State University, along with my work experience would make me an excellent candidate for the position.
=+While at Montana State University, I took one class in particular that applies well to this job. It was a CAD drafting class, which I received a 97% in. The next semester I was a Teachers Aid for that same class, where
=+I was responsible for answering questions about drafting from my peers. This gave me a much stronger grasp on all aspects of CAD work than I could have ever gotten from simply taking the class.
=+My employment at Fred Meyer is also a notable experience. While there is no technical aspects of either positions I have held, I believe that my experience there will shed light on my work ethic and interpersonal skills.I started out as a graveyard shift janitor, with no previous experience. All
=+years older than me, and had a minimum of five years of janitorial experience. However after working there for only one year I was promoted to assistant manager. Three months after I received this position, I was informed that Fred Meyer was going to contract out the janitorial work and that all
=+I wanted to stay within the company, and I was able to receive a position as head of freight.
=+5. How effective is the following letter of appreciation?How could it be improved? Present your findings in a brief memo to your instructor.914 Imperial Boulevard Durham, NC 27708 November 13, 2015 Mr. Ronald O’Shea Division Engineering Safeway Electronics, Inc.Holland, MI 49423 Dear Mr.
=+Thanks very much for showing me around your plant. I hope I was able to convince you that I’m the best person for the job.Sincerely yours, Robert Harad
=+6. In a newspaper or journal or on the Internet, find an ad for a position in your field for which you might be qualified. Write a résumé and a job-application letter in response to the ad; include the job ad or a photocopy.
=+You will be evaluated not only on the content and appearance of the materials, but also on how well you have targeted them to the job ad.
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