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behavior in organizations
Matching Supply With Demand An Introduction To Operations Management 4th Edition Gerard Cachon, Christian Terwiesch - Solutions
Think of individuals whom you trust and those you don’t trust. In what key ways do your relationships with these people differ?
What are the major sources of conflict at work within the company at which you are employed? How do you think these conflicts may be resolved?
Have you ever been the target of some form of workplace aggression? Why do you think this happened?What did you do to deal with it?
Do you agree or disagree with the following statement: People are inherently good, but are forced into behaving in negative ways by virtue of compelling forces they encounter within their organizations.
What would you say are the major barriers to interpersonal cooperation within the workplace?
What do you think you would do if faced with a situation in which obeying the norms of your organization would lead you to perform actions you considered illegal or unethical? Would you resist? What would be the consequences of resisting or “going along”?
On page 418, you read descriptions of four different personal orientations toward others—competitors, individualists, cooperators, and equalizers. As you read these, you probably developed some ideas as to which orientation best described you. This exercise is designed to help you find
This exercise is designed to help you put into practice some of the skills associated with being a good negotiator. In completing this exercise, follow the steps for negotiating a win-win solution found on pages 424–425.Questions for Discussion1. Did you reach an agreement? If so, how easy or
You work for a moderate-size office-supply company.Most of the people in your work group are pleasant and easy to get along with. But your boss—that is something else entirely. She always seems to be in a bad mood, and shows it. Almost every day one or more of your coworkers(including you!)
“We are extremely proud to report our 2009 earnings, which represents our 37th consecutive year of profitability.”That’s a statement that almost no airline executives were making as 2009 slipped into 2010. However, Gary C. Kelly, CEO of Southwest Airlines spoke these words with considerable
Effective communication in business is essential to success.Top managers spend approximately 85 percent of their time communicating with others. However, at the advertising agency The Factory, Mike, the new art director, is finding out just how difficult this can be, and why he needs to improve his
The concept of teamwork is essential to the success of Kluster. The company’s Illuminator project, a communitydriven product development platform, requires the involvement of many different people. Tom Pasley, the project manager, notes that each individual on the Illuminator team brings a
Effective communication is essential for organizations.Communicators face two main challenges. The first is to ensure that information is easy to comprehend. The second is to get a message noticed. This is particularly important because people are bombarded continually with new information. This
Describe the nature of influence in organizations and its major forms.
Distinguish between various forms of individual power in organizations.
Define empowerment and indicate how it operates among individuals and in teams.
Describe how the resource-dependency model and the strategic contingencies modelexplain the nature of power between organizational units.
Describe how sexual harassment constitutes an abuse of organizational power and ways of reducing its occurrence.
Explain when and where organizational politics occur and the forms such behavior takes.
What are the tactics of influence used most frequently in organizations?
What is empowerment? Can it work on the team as well as individual level?
What are some of the most important causes of organizational politics?
How do you attempt to influence the people with whom you work?
If you hold power in an organization, what is its basis? How do you prefer to exert power over others?
Have you ever felt empowered in an organization? If so, why? And what effects, if any, did such feelings of being empowered have on your performance?
Answer the following questions only if you don’t mind talking about this personal issue: Have you ever engaged in sexual harassment? What, precisely, did you do that was wrong and what might have been done to prevent you from doing it?
Answer the following questions only if you don’t mind talking about this personal issue: Have you ever been a victim of sexual harassment? How did it make you feel?
Have you ever engaged in organizational politics? If so, what tactics did you use?
Do you think that highly influential people gain power? In other words, are influence and power related?
Aside from rational persuasion, what techniques of influence do you believe are used most often in organizations? Why are these particular techniques used more frequently than others?
Do you think that sexual harassment ever can be eliminated entirely or that some degree of harassment is inevitable in the workplace?
One of the main ways of learning about social influence in organizations is to use questionnaires in which people are asked to describe the behaviors of their supervisors. If a consistent pattern emerges with respect to the way subordinates describe supervisors, some very strong clues are provided
A good way to make sure you understand organizational politics is to practice enacting different political tactics, and to attempt to recognize these tactics portrayed by others. This exercise is designed with these objectives in mind. The more practiced you are at recognizing political activity
A rapidly growing high-tech company has recently experienced resignations by several of its best people. These individuals have left, expressing strong annoyance over the high level of politics within the company. This is a serious situation because these former employees are also spreading the
Two brothers who have both run major companies? That’s certainly a rarity in the modern world of business. But it is exactly the situation for the Smith brothers, John F. and Michael. John is vice president of Corporate Planning and Alliances at General Motors, while his brother Mike is retired
Describe some ways in which you may have been treated by your boss that helped you become an engaged employee, a not-engaged employee, or an actively disengaged employee. How did you respond as a result?
Although only some people in an organization need to know about marketing or accounting or production, almost everyone benefits by knowing about organizational behavior. Do you agree with this statement? If not, why not? If so, exactly how can knowing OB help you in your own work?
Because we’ve all done some kind of work and know other people who also work, it’s not surprising that we assume various things about how people behave on the job. After all, it’s something we experience all the time. However, the things we may believe to be true about behavior in
What happens when people who might ordinarily come into contact with one another on their jobs no longer have that social contact? Several things may happen. For example, when employees do not see each other on a regular basis, it is difficult to build the team spirit that is needed to establish
You are the regional director of a large U.S.-based import export company that is expanding international operations.This requires three of your top managers to move to Rome, Italy, for no less than two years, maybe longer. Given their lengthy stay, they will be moving their families along with
In 2001, when the O’Brien brothers, Paul, Ron, and Bill, opened Floyd’s 99 Barbershop in Denver, their only experience in the hair care business was as customers. Lacking tonsorial training, their particular skills, it seems, laid not in grooming hair but grooming loyal, creative, and
Think about a time in which you were a victim of organizational injustice. What specific types of justice were violated? How did you feel, and how did you react?What could have been done to avoid these injustices?
What do you believe are the major ethical challenges faced by the employees of the company in which you work? What might be done to make people in your company behave more ethically?
How socially responsible is the company in which you work? What particular things does it do to enhance the community, the lives of its employees, and/or the environment? What else might it do to be more socially responsible?
Identify four different forms of organizational justice and the organizational impact of each.
Describe strategies that can be used to promote organizational justice.
Explain what is meant by ethical behavior and describe its relation to the law.
Describe the individual and situational factors responsible for unethical behavior in organizations and methods for minimizing such behavior.
Explain ways of behaving ethically when conducting business internationally.
Explain what is meant by corporate social responsibility, describe the forms it takes, and characterize the relationship between responsible behavior and financial profitability.
Define the concepts of organization and organizational behavior.
Describe the field of organizational behavior’s commitment to the scientific method and the three levels of analysis it uses.
Trace the historical developments and schools of thought leading up to the field of organizational behavior today.
Identify the fundamental assumptions of the field of organizational behavior.
Describe how the field of organizational behavior today is being shaped by the global economy, increasing racial and ethnic diversity in the workforce, and advances in technology.
Explain how people’s changing expectations about the desire to be engaged in their work and the need for flexibility in work have influenced the field of organizational behavior.
BCH, a large consulting firm in the United Kingdom, has a consulting staff consisting of 400 consultants at the rank of “associate.” On average, a consultant remains at the associate level for two years. After this time, 30 percent of the consultants are promoted to the rank of “engagement
A carpet manufacturer makes four kinds of carpet on a machine. For simplicity, call these four types of carpet, A, B, C, and D. It takes 3 hours to switch production from one type of carpet to another. The demand rates (yards/hr) for the four types of carpet are as follows: 100, 80, 70, and 50.
Crazy Cab is a small taxi cab company operating in a large metropolitan area. The company operates 20 cabs. Each cab is worth about $20k. The metropolitan area also requires that each cab carry a medallion (a type of license). Medallions are currently traded at $50k. Cab drivers make $8 per hour
For a key joint, a precision machining process has a lower specification limit of a width of 0.99 mm and an upper specification limit of 1.01 mm. The standard deviation is 0.005 mm and the mean is 1 mm.a. What is the process capability index for the bottle filling process?b. The company now wants
Vetro Inc. is a glass manufacturer that produces glasses of every shape and type. Recently it signed a contract to supply round glasses to Switch, a Swiss watch manufacturer. The specifications require the diameter to be between 4.96 cm and 5.04 cm. With the current production process, Vetro Inc.
An employee in a restaurant spends his time on the following: waiting for a customer order, taking the order, forwarding the order to the kitchen, waiting for the kitchen to confirm the order, bringing the food to the customer, serving the customer, and collecting the payment. Which of these time
A production process has two machines. The first machine has a capacity of 100 units per hour and the second machine has a capacity of 60 units per hour. Demand for the process is 100 units per hour.a. In a push process, what would be the utilization of the first machine? What would happen to the
If you were to implement heijunka at a production facility, which of the following tasks would you prioritize?a. Encourage feedback among workers so as to introduce kaizen teams.b. Reduce setup and changeover times at the different stations.c. Reduce the number of Kanban cards.d. Introduce jidoka
Consider the following two production processes making an electronic component for a navigation system. Both processes consist of 20 stations and operate at a cycle time of 1 minute/unit. Their most error prone operation is step 9.Process 1: Has a final inspection at the end of the process and has
In the Toyota Production System, jidoka refers toa. Level production, where different models are produced alongside each other on the assembly line.b. Continuous improvement, where workers organize meetings to discuss ways of improving the production process.c. The inventory retrieval system where
Customers send e-mails to a help desk of an online retailer every 2 minutes, on average, and the standard deviation of the interarrival time is also 2 minutes. The online retailer has three employees answering e-mails. It takes on average 4 minutes to write a response e-mail. The standard deviation
Flow units arrive at a demand rate of 55 units per hour. It takes, on average, six minutes to serve a flow unit. Service is provided by seven servers.a. What is the probability that all seven servers are utilized?b. How many units are served every hour?c. How many units are lost every hour?
There are 10 jobs waiting to be processed at a resource. The total processing time across those jobs is 200 minutes. During the period of time in which those jobs are processed, what is the flow rate through the resource (jobs per hour)?
An architect has five projects to complete. She estimates that three of the projects will require one week to complete and the other two will require three weeks and four weeks. During the time these projects are completed (and assuming no other projects are worked on during this time), what is the
Consider the jobs displayed in Table 11.14. Assume shortest processing time is used to sequence the jobs.a. Which job is the fourth to be processed?b. What is the flow time of job F (in minutes)?c. What is the flow rate of jobs (jobs per minute)?d. What is the average flow time of jobs in the
Assume the jobs displayed in Table 11.17 need to be processed on a single resource and are sequenced with the WSPT rule. Which job would be processed third? TABLE 11.17 Processing Times and Weights for Four Jobs Job Processing time (minutes) Weight A 55 15 B 5 10 C 25 1 D 30 15
There are five planes ready for departure at an airport. The number of passengers on each plane is displayed in Table 11.18. Each plane requires 10 minutes to taxi to the runway and 2 minutes to take off (i.e., there needs to be 2 minutes between departures). If the air traffic controller wants to
If the jobs displayed in Table 11.19 are processed using the earliest-due-date rule,a. What would be the lateness of job C?b. What would be the lateness of job E?c. What would be the tardiness of job D?d. What is the maximum tardiness? TABLE 11.19 Processing Times and Due Dates for
In order to participate at a venture fair, Team TerraZ is preparing a project plan for their new-product offering. The team plans to spend 3 days on ideation. Once ideation is complete, the team aims to interview 20 potential customers (6 days) and to engage in a careful analysis of competing
Jim and John run a barber shop. Every night, both of them predict how many guests will come on the next day. Over the last four days, they have collected some data about their predictions and the actual outcome. Jim predicts the number of guests to be 56 for day 1, 50 for day 2, 45 for day 3, and
Tom’s Towing LLC operates a fleet of tow trucks that it sends to help drivers in need on the nearby highway. The numbers of calls requesting a tow truck say, Tuesday, Wednesday, and Thursday were 27, 18, 21, and 15, respectively. What would be its forecast for Friday using a naïve forecasting
Tom’s Towing LLC operates a fleet of tow trucks that it sends to help drivers in need on the nearby highway. The numbers of calls requesting a tow truck for Monday, Tuesday, Wednesday, and Thursday were 27, 18, 21, and 15, respectively. What would be its forecast for Friday using a four-day
Tom’s Towing LLC operates a fleet of tow trucks that it sends to help drivers in need on the nearby highway. The numbers of calls requesting a tow truck for Monday, Tuesday, Wednesday, and Thursday were 27, 18, 21, and 15, respectively. What would be its forecast for Friday using an exponential
Online-MBA is an online university that allows students to get credit for various online courses they have taken, as long as they come to campus for a six-week intense boot camp. Demand for this program is quickly increasing. For the last six months, monthly applications were 345, 412, 480, 577,
GoPro is a training company that helps athletes applying for college improve their sports. Most colleges have their application deadline at the end of December, so the third and fourth quarters tend to be the busiest for the company. Based on the last three years, management has collected a set of
Four partners in a big consulting firm try to estimate the number of new recruits needed for the next year. Their forecasts are 32, 44, 21, and 51, respectively. What would be the result of a simple forecast combination?
In 1997 Egghead Computers ran a chain of 50 retail stores all over the United States. Consider one type of computer sold by Egghead. Demand for this computer at each store on any given week was independently and normally distributed with a mean demand of 200 units and a standard deviation of 30
Consider two products, A and B. Demands for both products are normally distributed and have the same mean and standard deviation. The coefficient of variation of demand for each product is 0.6. The estimated correlation in demand between the two products is −0.7. What is the coefficient of
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