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business
business communication

Questions and Answers of Business Communication

Assume that your college president has received many student complaints about campus parking problems. You are appointed to chair a student committee organized to investigate the problems and
Of the organizational approaches introduced in the chapter, which is best suited for writing a report that answers the following questions? Briefly explain why.a. In which market segment-energy
Read the step by- step hints and examples for writing a funding proposal at www.learnerassociates.net/proposal. Review the entire sample proposal online. What details did the writer decide to include
Spurred in part by the success of numerous do-it-yourself (DIY) TV shows, homeowners across the country are redecorating, remodeling, and rebuilding. Many people are content with superficial changes,
One of the banes of apartment living is those residents who don't care about the condition of their shared surroundings. They might leave trash all over the place, dent walls when they move
Select a product you are familiar with and imagine you are the manufacturer, trying to get a local retail outlet to carry it. Use the Internet and other resources to gather information about the
You've put a lot of work into your college classes so far-make sure you don't have any glitches as you get ready to claim your certificate or degree. Your task Prepare an interim progress report
The use of social networks by employees during work hours remains a controversial topic, with some companies encouraging networking, some at least allowing it, and others prohibiting it. Your task
Visit any restaurant, possibly your school cafeteria. The workers and fellow customers will assume that you are an ordinary customer, but you are really a spy for the owner. Your task After your
Why must the introduction of an unsolicited proposal include a statement of the problem or opportunity that the proposal addresses?
What navigational elements can you use to help readers follow the structure and flow of information in a long report?
How does a synopsis differ from an executive summary?
Should the most experienced member of a department have final approval of the content for the department's wiki? Why or why not?
If you wanted to compare average monthly absenteeism for five divisions in your company over the course of a year, which type of visual would you use? Explain your choice.
You and a classmate are helping Linda Moreno prepare her report on Electrovision's travel and entertainment costs. This time, however, the report is to be informational rather than analytical, so it
You're preparing the annual report for FretCo Guitar Corporation. For each of the following types of information, select the appropriate chart or visual to illustrate the text. Explain your
Review a long business article in a journal or newspaper. Highlight examples of how the article uses headings, transitions, previews, and reviews to help the readers find their way.
Your boss has asked you to prepare a feasibility report to determine whether the company should advertise its custom-crafted cabinetry in the weekly neighborhood newspaper. Based on your primary
You are president of the Friends of the Library, a not-for-profit group that raises funds and provides volunteers to support your local library. Every February, you send a report of the previous
You've been in your new job as human resources director for only a week, and already you have a major personnel crisis on your hands. Some employees in the marketing department got their hands on a
For years, a controversy has been brewing over the amount of junk food and soft drinks being sold through vending machines in local schools. Schools benefit from revenue-sharing arrangements, but
It seems like everybody in your firm is frustrated. On the one hand, top executives complain about the number of lower-level employees who want promotions but just don't seem to "get it" when it
Anyone looking at the fragmented 21st-century landscape of media and entertainment options might be surprised to learn that poetry was once a dominant medium for not only creative literary expression
Health care costs are a pressing concern at every level in the economy, from individual households up through companies of all sizes on up to state and federal governments. Many companies that want
After several false starts, tablet computers have finally caught on among business users. In addition to Apple's popular iPad, seemingly every computer company on the planet is looking to get a share
Your company is the largest private employer in your metropolitan area, and the 43,500 employees in your workforce have a tremendous impact on local traffic. A group of city and county transportation
As a researcher in your state’s consumer protection agency, you’re frequently called on to investigate consumer topics and write reports for the agency’s website. Thousands of consumers have
Presentations can make-or break-both careers and businesses. A good presentation can bring in millions of dollars in new sales or fresh investment capital. A bad presentation might cause any number
What techniques can you use to get an audience's attention during your introduction?
What steps can you take to ensure success with online presentations?
You just gave an in-depth presentation on the company's new marketing programs, intended for the specialists in the marketing department. The marketing manager then asked you to give a shorter
Is it ethical to use design elements and special effects to persuade an audience? Why or why not? Discuss.
You know those times when you're craving Thai food or the perfect fruit smoothie, but you don't know where to go? Or when you're out shopping or clubbing and want to let your friends know where you
If you were a team leader at a summer camp for children with special needs, should you include this in your employment history if you are applying for work that is unrelated? Explain your answer.
Can you use a qualifications summary if you don't yet have extensive professional experience in your desired career? Why or why not? Discuss.
Some people don't have a clear career path when they enter the job market. If you're in this situation, how would your uncertainty affect the way your write your résumé?
Between your sophomore and junior years, you quit school for a year to earn the money to finish college. You worked as a loan-processing assistant in a finance company, checking references on loan
Rewrite this résumé so that it follows the guidelines presented in this chapter. Sylvia Manchester 765 Belle Fleur Blvd. New Orleans, LA 70113(504) 312-9504 smanchester@rcnmail.comPERSONAL: Single,
Using your team's answers to Activity 4, make the statements stronger by quantifying them (make up any numbers you need).
Assume that you achieved all the tasks shown in Activity 4, not as an individual employee but as part of a work team. In your résumé, must you mention other team members? Explain your
Knowing the jargon and "hot button" issues in a particular profession or industry can give you a big advantage when it comes to writing your résumé and participating in job interviews.
If you haven't begun your professional career yet or you are pursuing a career change, the employment history section on your résumé can sometimes be a challenge to write. A brainstorming session
The introductory statement of a résumé requires some careful thought, both in deciding which of the three types of introductory statement (see page 365) to use and what information to
What information or questions can you use when writing a follow-up message after submitting a résumé?
What should your objective be for an interview during the selection stage?
How does a structured interview differ from an open ended interview?
What are the three stages of every interview, and which is the most important?
How can you distinguish yourself from other candidates in a screening interview and still keep your responses short and to the point? Explain. Discuss.
If you lack one important qualification for a job but have made it past the initial screening stage, how should you prepare to handle this issue during the next round of interviews? Explain your
What is an interviewer likely to conclude about you if you don't have any questions to ask during the interview?
Why is it important to distinguish unethical or illegal interview questions from acceptable questions? Explain. Discuss.
Revise this message so that it follows this chapter's guidelines. I'm writing to let you know about my availability for the brand manager job you advertised. As you can see from my enclosed
Revise this message so that it follows this chapter's guidelines. Did you receive my résumé? I sent it to you at least two months ago and haven't heard anything. I know you keep
Revise this message so that it follows this chapter's guidelines. Thank you for the really marvelous opportunity to meet you and your colleagues at Starret Engine Company. I really enjoyed touring
Revise this message so that it follows this chapter's guidelines. I have recently received a very attractive job offer from the Warrington Company. But before I let them know one way or another, I
Use one of the websites listed in Table 13.1 on page 357 to find a job opening in your target profession. If you haven't narrowed down to one career field yet, chose a business job for which you will
If you want to know whether job candidates can express themselves clearly on Twitter, why not test them as part of the application process? That's exactly what the Minneapolis advertising agency
Finding job openings that align perfectly with your professional interests is wonderful, but it doesn't always happen. Sometimes you have to widen your search and go after whatever opportunities
Because of a mix-up in your job application scheduling, you accidentally applied for your third-choice job before going after the one you really wanted. What you want to do is work in retail
Fortunately for you, your interview with Neiman Marcus went well, and you've just received a job offer from the company. Write a letter to R. P. Bronson at Longhorn Leather and Lumber, declining his
How is the writing that you and your peers are practicing every day by texting, e-mailing, or instant messaging different from the writing business professionals expect in the workplace? Will your
List seven trends in the workplace that affect business communicators. Be prepared to discuss how they might affect you in your future career?
List 11 techniques for improving your listening skills.
Name at least five techniques that will help you build strong nonverbal skills?
Would your culture be classified as high-or low-context? Why?
What is ethnocentrism, and how can it be reduced?
List seven or more suggestions for enhancing comprehension when you are talking with non-native speakers of English be prepared to discuss each?
Name examples that illustrate the nonverbal cues we send by our use of time, space, or territory. How does our need for personal space or territory, for example, play out in the new, flexible
It is quite natural to favor one's own country over a foreign one. To what extent can ethnocentrism and stereotypes be considered normal reactions, and when do they become destructive and
In what ways do communication skills act as a career filter?
Will the time and money spent on your college education and writing training most likely pay off?
Your instructor wants to know more about you, your motivation for taking this course, your career goals, and your writing skills. Send an e-mail or write a memo of introduction to your instructor.
Many business organizations today use teams to accomplish their goals. To help you develop speaking, listening, and teamwork skills, your instructor may assign team projects. One of the first jobs in
Have you ever consciously observed the listening habits of others? In one of your classes, study student listening habits for a week. What barriers to effective listening did you observe? How many of
In an effort to promote peace and tranquility on the highways, motorists submitted the following suggestions to a newspaper columnist. In small groups consider the pros and cons of each of the
When asked what business schools should teach more or less of, venture capitalist Guy Kawasaki said, "They should teach students how to communicate in five-sentence e-mails and with 10-slide
Why are businesspeople writing fewer interoffice memos and letters today?
List six factors that writers should consider when selecting an appropriate communication channel. Name one additional factor that you might consider in your business messages?
What special skills do customer-service representatives in chat sessions require?
What is bias-free language? Provide several examples of biased language and bias-free alternatives.
Is it necessary to follow a writing process in preparing a short message? A long message? Why or why not?
In e-mails writers sometimes use abbreviations such as FYI ("for your information") and ASAP ("as soon as possible"). Other writers sometimes use LOL ("laughing out loud"), 4 u ("for you"), and gr8
To focus firmly on the "you" view, writers should scrub all uses of I and we from their writing. Do you agree or disagree? Why?
Name four goals that business writers have when they prepare oral presentations and business messages?
Explain the three steps in the writing process?
Does the writing process always proceed from Step 1 through Step 3? Explain.
Which phase of the writing process should receive the most time? Why?
Revise the following sentences to emphasize the perspective of the audience and the "you" view. 1. To help us process your order with our new database software, we need you to go to our Web site and
Revise the following to make the tone conversational yet professional. 1. Pertaining to your request, the above-referenced items (printer toner and supplies) are being sent to your Oakdale office, as
Revise the following statements to make them more positive. 1. Customers are ineligible for the 10 percent discount unless they show their membership cards. 2. Titan Insurance Company will not
Revise the following sentences to eliminate terms that are considered sexist or that suggest stereotypes. 1. Any applicant for the position of fireman must submit a medical report signed by his
Revise the following sentences to use plain language and familiar words. 1. We are offering a pay package that is commensurate with other managers' remuneration. 2. The seller tried to obfuscate the
From the choices in parentheses, select the most precise, vigorous words. 1. Management is predicting a (change, difference, drop) in earnings after the first of the year. 2. Experts (predict,
Using Figure 2.2, suggest the best communication channels for the following messages. Assume that all channels shown are available. Be prepared to explain your choices. Channel
What trends in business and what developments in technology are forcing workers to write more than ever before?
Distinguish between the direct and the indirect strategies. When is each appropriate?
How is a compound sentence different from a complex sentence? Give an example of each.
Distinguish between achieving emphasis mechanically and achieving it stylistically?
Molly, a 23-year-old college graduate with a 3.5 GPA, was hired as an administrative assistant. She was a fast learner on all the software, but her supervisor had to give her a little help with
In a survey of teenagers, most admitted that they spend a considerable amount of their lives composing e-mails, instant messages, texts, and social network posts. Yet they did not consider these

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