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business
business communication

Questions and Answers of Business Communication

Which entry mode did Starbucks use to enter Japan and other foreign countries? What advantages did this entry mode have over other ways to expand into the market?
Considering its joint-venture strategy for entering foreign markets, how did Starbucks ensure a similar experience for customers across all of its international locations?
GM entered the Chinese market at a time when demand was very limited. Why? What was the strategic rationale?
Why did GM enter through a joint venture with SAIC? What are the benefits of this approach? What are the potential risks here?
Why did GM not simply license its technology to SAIC? Why did it not export cars from the United States?
Why has the joint venture been so successful to date?
As of 2015 GM appears to be increasing its strategic commitments to China, building more factories and opening more dealers. Why is the company making these bets? Do you think it is doing the right
In the 1970s and 1980s Palmisano states that IBM was organized as a classic multinational enterprise. What does this mean? Why do you think IBM was organized that way? What were the advantages of
By the 1990s the classic multinational strategic orientation was no longer working well for IBM. Why not?
What are the strategic advantages to IBM of its globally integrated enterprise strategy? What kind of organizational changes do you think had to be made at IBM to make this strategy a reality?
GE used to have a preference for acquisitions or greenfield ventures as an entry mode, rather than joint ventures. Why do you think this was the case?
Why do you think that GE has come to prefer joint ventures in recent years? Do you think that the global economic crisis of 2008-2009 might have impacted upon this preference in any way? If so, how?
What are the risks that GE must assume when it enters into a joint venture? Is there any way for GE to reduce these risks?
The case mentions that GE has a well-earned reputation for being a good partner. What are the likely benefits of this reputation to GE? If GE were to tarnish its reputation by, for example,
In addition to its reputation for being a good partner, what other assets do you think GE brings to the table that make it an attractive joint venture partner?
Where did the original idea for the Starbucks' format come from? What lesson for international business can be drawn from this?
What drove Starbucks to start expanding internationally? How is the company creating value for its shareholders by pursuing and international expansion strategy?
Why do you think Starbucks decided to enter the Japanese market via a joint venture with a Japanese company? What lesson can you draw from this?
Is Starbucks a force for globalization? Explain your answer.
When it comes to purchasing coffee beans, Starbucks adheres to a "fair trade" program. What do you think is the difference between fair trade and free trade? How might a fair trade policy benefit
Why do you think that Roberto Goizueta switched from a strategy that emphasized localization toward one that emphasized global standardization? What were the benefits of such a strategy?
What were the limitations of Goizueta's strategy that persuaded his successor, Daft, to shift away from it? What was Daft trying to achieve? Daft's strategy also did not produce the desired results.
How would you characterize the strategy pursued by Coca-Cola under Isdell's leadership? What is the enterprise trying to do? How is this different from the strategies of both Goizueta and Daft? What
What does the evolution of Coca-Cola's strategy tell you about the convergence of consumer tastes and preferences in today's global economy?
What factors do you think encouraged LuLu's desserts to expand outside of the United States?
Why do you think it took so long for LuLu's desserts to launch its export business?
How was Lulu's Desserts ultimately able to generate significant international sales?
A firm based in California wants to export a shipload of finished lumber to the Philippines. The would-be importer cannot get sufficient credit from domestic sources to pay for shipment but insists
How do you explain the use of countertrade? Under what scenarios might its use increase still further by the year 2020? Under what scenarios might its use decline?
How does a franchise system such as the one used by Two Men and a Truck create value for its global partners?
Two Men and a Truck points to the size of the middle class in a country and the population's mobility as the core factors that guide its market entry into a country and ultimately its success.
Is the way Two Men and a Truck uses franchising a form of exporting or is it simply franchising as discussed in Chapter 15. What is the company really exporting internationally?
How would you use business analytics to identify exporting opportunities for Two Men and a Truck?
Why did Apple decide to outsource much of its production to companies around the world rather than build its own production facilities?
What makes Apple's supply chains so productive and efficient?
What do some of Apple's recent problems tell you about the risks of developing an extensive supply chain?
Reread the Management Focus on Philips in China and then answer the following questions: a. What are the major benefits to Philips of shifting so much of its global production to China? b. What are
Explain how the global supply chain functions of (a) logistics and (b) purchasing can be used to strategically leverage the global supply chains for a manufacturing company producing mobile phones.
What type of inter organizational relationship should a global company consider in (a) the inbound portion of its supply chains if the goal is to buy commodity-oriented component parts for its own
Does it surprise you that the second-largest clothing retailer is selling in stores in only 54 countries plus an additional 10 countries online? Why do you think it is not covering more of the
H&M does not own any of the factories that produce its clothes. Instead, it relies on some 1,900 factories and 900 suppliers to create what its team designed. These factories and suppliers are mostly
H&M stresses sustainability in its promotional campaigns. How can it ensure that the working conditions are appropriate for the 1.6 million people that serve in its supplier network? Is it even H&M's
If you worked for H&M, what would you suggest that it focus on to become even larger than it is now? Should it have its own factories? Should it expand to more than the 64 countries (54 with stores
What is behind Marvel's global brand strategy for its movie franchises? What is the company hoping to accomplish with this strategy?
How does Marvel's relationship with the Walt Disney Company affect its global branding strategy?
How does Marvel's global branding strategy benefit from interest in characters created over 50 years ago?
Reread the Management Focus on Levi Strauss, and then answer the following questions: a. What marketing strategy was Levi Strauss using until the early 2000s? Why did this strategy appear to work for
1. Do you think it is wise for Domino's to stick to its traditional "home delivery" business model, even when that is not the norm in a country and when its international rivals have changed their
How are Mary Kay's marketing and human resources strategies related?
In what ways does the Mary Kay workforce model motivate employees?
What type of staffing approach does Mary Kay use? What are its advantages and disadvantages?
Reread the Management Focus on McDonald's global compensation practices. How does McDonald's approach help the company to take local differences into account when reviewing the performance of
In Palmisano's view, the quality and strategic deployment of human capital is what separates winners from also-rans, with the idea that companies that rely on technological or manufacturing
IBM realized that national units were not effective in developing human resources, were not aligned with IBM's strategic focus on human resources, and lacked a global approach to HR management. How
The ultimate goal of IBM's Workforce Management Initiative was to enable the company to find and deploy the best people within the company to help solve client problems or respond to their requests.
IBM has transformed itself over the years from a manufacturing company to a services company and this story is well told in the news media. However, is IBM's Smarter Workforce Initiative taking this
What were the benefits to Microsoft's shareholders of using cash held overseas to purchase Skype?
Microsoft notes that it would be taxed $9.2 billion, or 31 percent of its $29.5 billion in cash holdings, if it repatriated its foreign earnings to the United States. The U.S. corporate tax rate is
Why does Microsoft continue to hold so much cash overseas, rather than returning it to the United States? What do you think are the opportunity costs of holding tens of billions of dollars of cash in
Do you think it is ethical for companies like Microsoft to continue to hold cash overseas in order to avoid paying U.S. corporate income taxes? Is this practice always in the best interests of the
Why do the accounting systems of different countries differ? Why do these differences matter?
Why might an accounting-based control system provide headquarters management with biased information about the performance of a foreign subsidiary? How can these biases best be corrected?
You are the CFO of a Canadian firm that is considering building a $10 million factory in Russia to produce milk. The investment is expected to produce net cash flows of $3 million every year for the
Do you think it is ethical for companies like Google to continue to use shell companies to avoid paying taxes in higher-tax-rate countries? Is this practice always in the best interests of the
What about the "Dutch Sandwich" move? Is this too much tactical game playing for a large company such as Google? Explain.
Since there is no income tax in Bermuda, what does Bermuda gain from being "home" to Google's operations in Europe?
What were the benefits to Gol of a listing on the New York Stock Exchange in addition to the Sao Paulo Bovespa?
How might the joint listing of the New York and Sao Paulo stock exchanges affect Gol's ability to raise additional capital in the future?
What international staffing policy is AstraZeneca pursuing with regard to its high-potential employees?
Why does AstraZeneca limit this policy to just high-potential employees? Can you see a drawback in doing this?
What staffing policy is AstraZeneca adopting with regard to its subsidiaries in places such as China? Is that an appropriate policy?
Do you think the company is doing enough to limit the well-known risks and costs associated with high expatriate failure rates? Is there anything else it might do?
Explain in detail the purpose of a measure of center.
The U.S. Substance Abuse and Mental Health Services Administration collects and publishes data on nonmedical drug use, by type of drug and age group, in National Survey on Drug Use and Health. The
Let A and B be events. a. Use probability notation to represent the conditional probability that event B occurs, given that event A has occurred. b. In part (a), which is the given event, A or B?
Apply Chebyshev's rule with k = 5 and interpret your answer.
Identify two possible ways in which conditional probabilities can be computed.
What is the relationship between Bernoulli trials and the binomial distribution?
What condition on a data set is required to apply the empirical rule?
Fill in the blanks. a. Data from one variable of a population are called ___________data. b. Data from two variables of a population are called ___________data.
Give an example ofa. Univariate data.b. Bivariate data.
In 10 Bernoulli trials, how many outcomes contain exactly three successes?
A random variable X equals 2 with probability 0.386.a. Use probability notation to express that fact.b. If you make repeated independent observations of the random variable X, in approximately what
Following are two probability histograms of binomial distributions. For each, specify whether the success probability is less than, equal to, or greater than 0.5.(a)(b)
From the Stock Performance Guide, published online by 1stock1 on the website 1Stock1.com, we found the closing values of the Dow Jones Industrial Averages as of the end of December for the years 2004
A random variable X has mean 3.6. If you make a large number of repeated independent observations of the random variable X, the average value of those observations will be approximately __________.
What concept does the mean of a discrete random variable generalize?
In probability and statistics, what is each repetition of an experiment called?
Explain the significance of binomial coefficients with respect to Bernoulli trials.
What is the binomial distribution?
What does the "bi" in "binomial" signify?
1. If ρ = 0, then the two variables under consideration are linearly _____________. 2. If two variables are positively linearly correlated, one of the variables tends to increase as the other
Find 1!, 2!, 4!, and 6!.
As mentioned, for relative-frequency polygons, we label the horizontal axis with class marks in limit grouping and class midpoints in cutpoint grouping. How do you think the horizontal axis is
For each of the following probability histograms of binomial distributions, specify whether the success probability is less than, equal to, or greater than 0.5. Explain your answers.(a)(b)
In a June 2013 article, published online by The Street, B. O'Connell discussed the results of a survey on opportunities for graduating college students. In one aspect of the survey, the following
Why can't all the probabilities for a Poisson random variable be displayed in a probability distribution table?
For a Poisson random variable, what is the relationship between its parameter and its mean?
The data set has mean 15 and standard deviation 2. Approximately what percentage of the observations lie between 13 and 17? The quantitative data set under consideration has roughly a bell-shaped
The data set has mean 30 and standard deviation 4. Approximately what percentage of the observations lie between 22 and 38? The quantitative data set under consideration has roughly a bell-shaped

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