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business
business communication

Questions and Answers of Business Communication

Who are the various stakeholders that Anglo American needs to consider as it adopts an effective HIV/AIDS strategy?
What are the pros and cons of Anglo's adoption of an aggressive strategy in combating HIV/ AIDS among its South African workforce? What recommendations would you give the company concerning its
Because such a large percentage of its workforce consists of migrant workers who are more likely to acquire and spread HIV/AIDS, should Anglo adopt the policy of not hiring migrant workers? Should
What role do pharmaceutical companies play in responding to the HIV/AIDS epidemic in South Africa? Given that India can manufacture and export HIV/AIDS drugs much cheaper than they cost from the
Assume you have a choice to work for either a globally integrated enterprise, a metanational, a glorecalized MNE, a micro-multinational, or a cybercorp. Which would you choose? Why?
Based on the material presented in the chapter, what sort of environmental conditions, institutional agendas and technology trends support the emergence of the cybercorp?
What sorts of management skills and executive perspectives do you believe would make you an attractive candidate for a micronational?
Looking out over the next decade, estimate the likely standards of how a MNE will create value. In your opinion, which form of the MNE of the future is best designed to succeed? Why?
Presuming IBM's evolutionary perspective best represents the path to the future of change, speculate what type of MNE will eventually replace the idea of the globally integrated enterprise.
The MNE of the future, in whatever form it takes, will more than likely face pressures for global integration along with those clamoring for local responsiveness. In your opinion, which form will
What advantages and disadvantages would Carrefour likely have compared with domestic retailers where it operates?
Evaluate the reasons for following a geographic concentration versus diversification strategy as they apply to large retailers such as Carrefour?
Refer back to the Burger King case at the beginning of the chapter. Compare the applicability of the first-mover advantage in international expansion for Burger King versus Carrefour?
Carrefour has placed neighboring countries (Belgium, Italy, and Spain) in a higher priority than much larger countries such as Brazil and China. What are the pros and cons of doing so?
Carrefour has recently given store managers more autonomy in selecting merchandise to sell in their stores. What are the advantages and disadvantages of this policy?
When the three big global retailers-Walmart, Carrefour, and Tesco-have entered the same country, only one has generally succeeded. Are the markets in China and India so big that all can succeed
Do you think most international trade might eventually take place through websites like Alibaba.com? How might that influence your interest in importing and exporting?
Identify a product you would like to import. Visit www.alibaba.com, go to the advanced search field, and enter it. Select required criteria and click on "Search." Review the list of companies that
Identify and describe three benefits and three costs of using websites like Alibaba to export and import?
Visit www.alibaba.com, www.trade-india.com, and www.europages.com. Compare and contrast these Web sites from the view of the seller to the buyer?
Provide three recommendations that you would offer a SME, based on the opportunities and constraints of electronic websites like Alibaba, as it considers engaging exporting or importing?
How transparent do sites like Alibaba.com make import-export transactions? To what degree would you worry about fraud? What safeguards would you seek?
Companies within the one world, Star, and Sky Team alliances have also engaged in major mergers and acquisitions (M&A): Frontier and US Air (Star), Delta and Northwest (Sky Team), and Continental and
Some airlines, such as Southwest, have survived as niche players without extensive international connections. Can they continue this strategy?
Why should an airline not be able to establish service anywhere in the world simply by demonstrating that it can and will comply with the local labor and business laws of the host country?
The U.S. law limiting foreign ownership of U.S. airlines to no more than 25 percent of voting shares was enacted in 1938. Is this law an anachronism, or are there valid reasons for having it today?
What will be the consequences if a few large airlines or networks dominate global air service?
What methods could JAL and AA use to divide revenue and expenses on code-shared routes?
How might Infosys sustain its founding values as it grows and globalizes?
What organizational problems do you think will prove troublesome to Infosys? How would you use the strengths of its current organization to manage them?
Consider the options presented in the chapter regarding structural design, coordination and control, and corporate culture. How would you characterize the interplay among these dimensions at Infosys?
Based on our discussion of classical and neoclassical structure, what do you think Infosys's organization will resemble in 2015?
How do you think classes at Infosys's corporate university differ, if at all, from those in a traditional Bachelor of Business Administration or MBA program?
Do you believe technical evangelism effectively socializes Infosys's employees to accept the company's culture ideals?
Think of Infosys's belief that employees should understand "algorithmic thinking." How would you manage people, set systems, and promote a corporate culture to attain this goal?
Can you think of any other MNEs that can collaborate successfully with the Grameen Foundation and help solve specific problems in Bangladesh? How can they do this?
What advantages might Danone receive from the Grameen Danone joint venture?
How much do you think Danone's decision to set up a social business was motivated by wanting to be socially responsible versus believing the move would help its performance? Does the answer to this
What marketing pitfalls might Danone face if it tries to duplicate its Bangladesh experience to serve BoP customers in other countries?
Assume a company, such as Danone, wishes eventually to serve all income segments within a country. What advantages and disadvantages might it encounter by first serving the BoP? How might it later
If Danone were to add products to sell to the BoP, which of its products would be the best candidates? Why?
Since establishment of the Grameen Danone Foods social business, the number of social businesses worldwide has grown so much that there is now an annual global summit in Wolfsburg, Germany. Are there
In 2010, Bangladeshi Prime Minister Sheikh Hasina said that Grameen had been "sucking money out of the people after giving them loans. There has been no improvement in the life style of the poor so
What manufacturing strategy should Nokero pursue? Should it continue to supply all of its light bulb orders from a single factory location in China?
In terms of distribution networks, should Nokero maintain fulfillment warehouses in Africa, Asia, and Latin America? How should Nokero address the last mile issue of accessing people in the most
How should Nokero build its distribution footprint in international markets? What regions should it emphasize?
A number of potential distributors have asked Nokero for exclusive rights in key geographic markets. Should Nokero grant exclusive country distribution rights? What performance standards or metrics
If an investor wants to compare the financial results of The Gap, Inditex, and H&M, what difference does it make that their financial statements are prepared according to different GAAP? Would you
What are the major sources of influence on H&M's accounting standards and practices?
What type of IFRS did H&M decide to disclose in its financial statements in 2005? In 2012?
H&M says in its accounting policies that it uses IFRS as issued by the IASB for its consolidated accounts and, since its parent company is a company within the EU, only IFRS as approved by the EU are
Identify the two key advantages of each of the six candidates. Identify their two key liabilities. Rank-order the candidates, from most to least qualified, for the position of managing director of
What operational as well as personal challenges might the person you recommend encounter if named managing director?
What steps would you recommend your preferred candidate take to manage those challenges?
How would the compensation package differ if TCT US opted for a short-term versus a long-term expatriate assignment?
For a moment, let's return to the issues covered in Chapter 15 regarding the matrix structure. Assume TCT adopts this structure for its Indian operation. What benefits might result by appointing two
The Spider's Apprentice is a Web site that provides many useful tips about using search engines. Go to www.monash.com/spidap.html then click on Search Engine FAQ to learn the ins and outs of search
Define knowledge management. What is its purpose within an organization?
How does data warehousing assist decision making? Visit www.kbb.com. While there, choose two cars that you might consider buying and compare them. Which do you like the best? What would you do now?
Reflect on your own social network. How are the nodes in your social network linked? What social capital do you gain from your social network?
Look up information about the online MBA programs at the University of Phoenix (www.mba-online-program.com/university_of_phoenix_online_mba.html). Compare it to the traditional MBA program at your
What are three types of gaps that exist, indicating that research may be needed to assist a business in making some decision?
Consider the current situation within your local university music department. Assuming it stages musical productions to which audiences are invited and for which tickets are sold, describe the
What is a scanner-based consumer panel?
Consider the following scenario (See text for the scenario): a. Provide a critique of the procedures used to support the claim that Sea Snapper's product is superior. Prepare it in a way that it
Comment on the validity and reliability of the following: a. A respondent's report of an intention to subscribe to Consumer Reports is highly reliable. A researcher believes that this constitutes a
Describe, compare, and contrast the four different levels of scale measurement.
Strategic Business Insights investigates U.S. consumers by asking questions about their attitudes and values. It has a website so people can VALS-type themselves. To find out your VALS type, go to
Visit the following Web site: www.history.org. What type of questions might be asked in a survey to evaluate the effectiveness of this Web site in terms of being informative and in terms of being an
A political action organization has on its website a series of short questionnaires that ask about your political position on an important topic. It also includes a "Support Reply Form," a
Visit Mister Poll at www.misterpoll.com, where you will find thousands of user-contributed polls on every imaginable topic from the controversial to the downright zany. What you find will depend on
How might the wording of a question asking about income influence respondent's answers?
Design eight questions that assess how effective an undergraduate college business course has been.
Go to www.researchinfo.com. Click on "Market Research Calculators" and select the sample size calculator. How big of a sample is needed to make an inference about the U.S. population ±5 percent? How
Write some interviewer instructions for a telephone survey.
A fieldworker conducting a political poll is instructed to interview registered voters. The fieldworker interviews all willing participants eligible to vote (those who may register in the future)
An interviewer finds when potential respondents ask how much time the survey will take most refuse if they are told 15 minutes. The interviewer now says 10 minutes and finds that most respondents
A fieldworker asks respondents whether they will answer a few questions. However, the interviewer also observes the respondent's race and approximate age. Is this ethical?
Two interviewers are accused of curb-stoning. What have they done?
Go to www.quirks.com/directory/telephone/index.aspx. Using the search window, investigate the following. Suppose you were interested in conducting telephone interviews in a number of places. List
1. Imagine that you were asked to help prepare for this survey. What fieldwork challenges would you expect to arise in a survey such as this, to be carried out by inexperienced fieldworkers? 2. What
Explore the advantages of computerized software such as ATLASTI. The web site is www.atlasti.com. How do you think it might assist in coding something like a depth interview or a collage created by a
1. Code each of the three questionnaires. 2. Evaluate this coding scheme.
Go to www.spss.com and click on Solutions, and then select an industry. What services does the company provide for that particular industry?
What is the purpose of a statistical hypothesis?
The answers to a researcher's question will be nominally scaled. What statistical test is appropriate to compare the sample data with hypothesized population data?
A researcher plans to ask employees whether they favor, oppose, or are indifferent about a change in the company retirement program. Formulate a hypothesis for a chi square test and the way the
Give an example in which a Type I error may be more serious than a Type II error.
How is a p-value used to test a hypothesis?
If the data in Question 8 had been generated with a sample of 25 (n = 25), what statistical test would have been appropriate?
What is covariance?
How are covariance and correlation different?
Interpret the following data:
Go to www.transparency.org. Find the corruption perception indices for 2010. Go to www.geert-hofstede.com/hofstede_dimensions.php. Create a data set that includes the corruption perception indices
A researcher dismisses a regression result because the model R2 was under 0.70. Do you think this was necessarily wise? Explain.
Return to the simple example of regression results for the toy company presented in the chapter. Since the data come equally from Europe and Canada, does this represent a potential source of
What are some basic business research journals? Find some published research reports in these journals. How do they meet the standards set forth in this chapter?
Suppose an executive for the Braves wishes to know whether the stadium has caused employees (including ticket takers, parking attendants, ushers, security personnel, team employees, etc.) to be more
Run frequencies on Gender, Others, and Age. Are any problems evident with coding? Take any necessary corrective actions.
Compute a composite scale for the 5 SQ items and the 4 VAL items. Compute a coefficient alpha for each of the resulting service quality and value scales.

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