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business
organizational behavior

Questions and Answers of Organizational Behavior

Look up the responsible business website of a multinational corporation online and find one example for each of the six communication tools highlighted in this chapter.
Prepare a conceptual plan for a social marketing campaign for a desired behavior change of your choice.
Identify two cause-related marketing campaigns of your choice and evaluate the congruence between stakeholder value and communication effectiveness using Figure 12.5.
Identify one responsible marketing and communication management activity of a company of your choice. Then use the seven principles of effective communication to check how the campaign could increase
Reviews the matrix displayed in Figure 12.11 and assume no numbers exist in the boxes. Choose a company with a prominent responsible management activity. Add numbers to the matrix by rating the
Write a code of ethics for one of the following cases: (a) The sales department of a weapons producer. (b) Investors on Wall Street. (c) The marketing department of an international beer producer.
Browse through the responsible management web-pages of companies that you are a customer of with a special focus on transparency. Detect what information of interest for customers is not provided.
Describe green washing. How does it relate to effective communication?
Mention the three levels of stakeholder involvement and describe their operational characteristics.
Define a glocally responsible business.
Define the three types of responsible trade and explain differences and commonalities.
Describe the five activity areas of international businesses to be taken into consideration when a company “maps” its global business.
The global map summarized CSR challenges and opportunities by continent and region for responsible business. Pick three continents or regions most important to you and explain context, priority
What is BoP? Describe how it is important to companies in the types of international activity areas.
Look up information on one company with international activity. What type of international business would best describe this company: globally sourcing, export business, international mentality,
Give two examples of ethical conflicts when values of two cultures lead to opposite conclusions, two examples when rules or standards are morally important to one culture but not important or neutral
Look up more information on Unilever as an international leader in global sourcing. Examine how the company’s documents, Responsible and Sustainable sourcing guide for suppliers, the Sustainable
Look up more information on Kraft Foods and its international leadership in global sourcing. How has Kraft improved its sustainable position with agricultural commodities, with the environment, and
Consider how can you improve your own intercultural management competences and improve your knowledge, skills, and personal attributes in cultural competence.
Analyze the sustainability report of an internationally operating company and use the concepts covered in this chapter to develop one recommendation for improvement. Write an e-mail to the company
Mention the main drivers of sustainability accounting and describe how they may influence the accounting process.
Describe the four phases of accounting and give an example of a typical activity for each phase.
Define each of the following terms and describe the differences between them:Global Reporting InitiativeIntegrated reporting approachAA 1000 standards.
Design a management control framework for a company of your choice, based on social, environmental, and ethics indicators for the product or service offered. You can use Figure 14.17, The Process of
Design the accounting approach of the future. What should accounting in fifteen years look like, to make a maximum contribution to sustainable development, stakeholder value, and moral excellence?
Look up the table of contents for the responsible business reports of a company of your choice and rewrite it by integrating new social, environmental, and ethics considerations. Then describe the
Look up the list of performance indicators proposed by the Global Reporting Initiative(www.globalreporting.org). which indicators do you think are the easiest ones to gather quantifiable data for?
Describe the differences between mainstream and responsible financial management.
Define and interrelate the following terms: RROI, ethical ROI, TBL ROI, and stakeholder ROI.
Define and interrelate the following terms: SROI, monetization, and indicators.
Think about the employee and about the community as stakeholders. For each, come up with four main value drivers, similar to the drivers for shareholder value displayed in Figure 15.11.
Paraphrase the three decision areas of financial management.
Look up the structure of the board of directors for three different companies. Which company has the best board? Why?
Look up the criteria of socially responsible investing (SRI) institutions online. In what ways do they differ? What are the different criteria they use or sectors they encourage or screen against?
Look up one of the exemplary SROI reports available at www.thesroinetwork.org/. Analyze the methodology used. What would you have done better?
Review the triple bottom line concept. How do you think each part is weighted by most companies? What would be the consequences for financial management systems if each of the three sections were
Describe a fictional or real responsible business activity and develop its SROI. Then think about ways to increase the SROI, based on the calculation and its results.
1. What TQM principles are embedded in www.Zappos.com’s values and culture? 2. How does www.Zappos.com build human and social capital? 3. What evidence of a 21st-century organization, based on
1. What role, if any, does McGregor’s Theory Y play at Whole Foods? Explain.2. How does Whole Foods build human and social capital?3. How does this case bring the profile of the 21st- century
1. Which layers of diversity from Figure 2-1 contributed to the sexual harassment experienced by Michelle Barfield? 2. Which of the potential causes of discrimination played a role in Barfield’s
1. What is the business case that is driving LeasePlan’s interest in managing diversity? Discuss.2. Compare and contrast the extent to which LeasePlan is using principles from affirmative action
1. What observable artifacts, espoused values, and basic assumptions are displayed in the case?2. How would you categorize Southwest Airline’s Culture based on the competing values framework?3.
1. What are the observable artifacts, espoused values, and basic assumptions associated with Chrysler’s culture? Explain.2. How is Mr. Machionne trying to improve the PE fit of his direct
1. What should Sue do to increase her cultural intelligence? 2. What role does the distinction between monochronic and polychronic time play in this case? 3. What does Sue need to do right now,
1. Using your best cultural intelligence, how would you adjust your behavior on a business trip to China?2. What cultural adjustments will Chinese managers need to make if they want to effectively
1. Would you call Mark Zuckerberg a high or low self-monitor? Explain. How can you deal effectively in the workplace with such a person? 2. Will being an introvert as a young college student help
1. How would you describe Stephen Schwarzman’s personality?2. Relative to the concepts you have just read about, what traits and characteristics would describe the “ideal” Blackstone job
1. How would you rate Jennifer Simonetti-Bryan in terms of Schwartz’s 10 values? Which ones contributed to her decision to change careers? 2. Why was Jennifer Simonetti-Bryan experiencing
1. Which of Schwartz’s ten values are driving the behavior of managers at Bain & Co., Home Depot, and Best Buy? Provide examples to support your conclusions. 2. How would you describe Steve
1. What are the characteristics of a “good” pizza in your schema? Do they contain “tastes like cardboard”?2. Do you think that Domino’s CEO Patrick Doyle demonstrated leadership qualities
1. Which of the perceptual errors listed in Table 7-2 are affecting recruiters’ perceptions in this case? Discuss2. What negative stereotypes are fueling recruiters’ perceptions?3. To what extent
1. George Parker is trying to support the teachers in WTU by satisfying their needs. What needs is he focusing on by appealing the dismissals of teachers and threatening to file a lawsuit? 2. How do
1. Why is it important to focus on motivating employees who survive a layoff?2. To what extent is Conaty’s advice consistent with equity and expectancy theory?3. Do you believe that recognition
1. Why would MBO work well at NuStar? 2. Why is volunteering so intrinsically rewarding? 3. Why is NuStar’s approach to incentive compensation so effective? 4. Is there any form of variable
1. What elements of the performance management cycle in Figure 9-1 are evident in Stewart’s comments?2. Is Julia Stewart a good role model for how to generate employee engagement and motivate the
1. How do the concepts of roles and norms figure into this case? Explain. 2. What are the implications for mixed-gender work groups? Is this a good way to combat sexual harassment? Explain. 3. Does
1. How did Intel’s Pat McDonald build social capital with the social skills listed in Table 10-1? 2. What evidence of stage 5 in Tuckman’s group development model can you find in Pat McDonald’s
1. What type of team, according to Table 11-2, delivered the excellent customer service at the Paris Four Seasons? Explain your choice. What are management’s greatest challenges with this sort of
1. Using Table 11-1 as a guide, what needs to be done to turn Google’s HR group into a true team? 2. Should Google’s HR team members have been instructed ahead of time in the teamwork
1. How does Google’s Execute meetings attempt to integrate rational and nonrational models of decision making? 2. How will Google’s approach to decision making increase the use of intuition in
1. Which model of decision making is represented in this case?2. To what extent did decision-making biases impact the decisions made in this case? Identify the specific biases that were present. Is
1. Are you a conflict avoider like Lowrie Beacham? If yes, what problems does it cause, and what can you do to improve? 2. Which antecedents of conflict are primarily responsible for the problems in
1. Is this a case of too much dysfunctional conflict and not enough functional conflict? Explain. 2. Which antecedents of conflict are evident in this case? Which one likely caused the most problems?
1. How does the use of social media give Best Buy a strategic competitive advantage? 2. How should Best Buy’s CEO Brian Dunn make sure he remains in the zone of effective communication (in Figure
1. From a strategic standpoint, what are the arguments against uncontrolled information technology in the workplace?2. What is your personal stance on “Technology Populism”? What are the
1. Which influence tactics are evident in this case study? If you were Deborah Dunsire’s mentor or personal coach, which tactic would you advise her to rely on the most? Explain. 2. Which type of
1. What influence tactics and power bases are evident in this case? Explain. 2. How does the distinction between socialized power and personalized factor into this case? 3. How would you describe
1. Which of the positive and negative leadership traits were displayed by Jack Griffin? 2. Which of Peter Drucker’s tips were violated by Jack Griffin? 3. Discuss how Jack Griffin could have
1. Use Table 16-2 to evaluate the extent to which Lynn Tilton displayed the characteristics associated with being a good leader and good manager.2. Which different positive and negative leadership
1. Assume you are working on a project within a matrix structure and that some of the project team members are working virtually. Explain how you might use the types of technology discussed in the
1. How do innovation communities promote an open system? 2. How would the use of innovation communities help companies to learn from both success and failure? Discuss. 3. What type of organizational
1. What external and internal forces for change were putting pressure on Nokia to change?2. If you were Stephen Elop, which of the target elements of change would you use to create change within
1. What were the external and internal forces for change at HCL?2. To what extent did Vineet Nayar follow the change models proposed by Lewin and Kotter?3. Which of the target elements of change
The Rondell Data Corporation considers centralization and decentralization which pertains to the hierarchical level at which decisions are made. In a mechanistic design, the structure is centralized,
What is the definition of organization? Briefly explain each part of the definition.
What are some differences one might expect among stakeholder expectations for a nonprofit organization versus a for-profit business? Do you think nonprofit managers have to pay more attention to
Early management theorists believed that organizations should strive to be logical and rational, with a place for everything and everything in its place. Discuss the pros and cons of this approach
Describe some ways in which the digital world has influenced or affected an Organization with which you are familiar, such as your college or university, a local retailer or restaurant, a volunteer
Explain how Mintzberg's five basic parts of the organization fit together to perform needed functions. If an organization had to give up one of these five parts, such as during a severe downsizing,
A handful of companies on the Fortune 500 list are more than 100 years old, which is rare. What organizational characteristics do you think might explain 100 year longevity?
Can an organization be efficient without being effective? Can an inefficient organization still be an effective one? Explain your answers.
What is the difference between formalization and specialization? Do you think an organization high on one of these dimensions would also be high on the other? Discuss.
What does contingency mean? What are the implications of contingency theories for managers?
What are the primary differences between an organic and a mechanistic organization design? Which type of organization do you think would be easier to manage? Discuss.
Explain the difference between an open system and a closed system. Can you give an example of a closed system? How is the stakeholder approach related to the concept of open and closed systems?
1. Describe Gore’s global organizational design challenge? 2. What should Gore do to build effective global teams? 3. How will Gore’s culture affect the virtual global teams? 4. What is Gore’s
Ask students to assume the role of the dean in identifying the possible decisions before the next faculty meeting. They should generate two or three alternatives in answer to each of the first two
This case illustrates a company whose stable environment is becoming dynamic and chaotic. Covington’s market share is slipping fast due to new competitors and industry changes. Covington is at a
Discuss the role of top management in setting organizational direction.
A noted organization theorist once said, "Organizational effectiveness can be whatever top management defines it to be." Discuss.
What is the difference between a goal and a strategy? Identify both a goal and a strategy for a campus or community organization with which you are involved.
What is a goal for the class for which you are reading this text? Who established this goal? Discuss how the goal affects your direction and motivation.
What is the difference between a goal and strategy? Identify both a goal and a strategy for a campus or community organization with which you are involved.
Discuss the similarities and differences in the strategies described in Porter’s competitive strategies and Miles and Snow’s typology.
Do you believe mission statements and official goal statements provide an organization with genuine legitimacy in the external environment? Discuss.
Suppose you have been asked to evaluate the effectiveness of the police department in a medium-sized community. Where would you begin, and how would you proceed? What effectiveness approach would you
What are the advantages and disadvantages of the resource-based approach versus the goal approach for measuring organizational effectiveness?
What are the similarities and differences between assessing effectiveness on the basis of competing values versus the strategic constituents approach? Explain.
1. Why do the managers at Royce oppose the “hoteling” concept even though it is financially the superior system? 2. How does the organizational culture affect this situation and this
1. Analyze Aquarius with respect to the five contextual variables. How would you describe the environment, goals, culture, size, and technology for Aquarius? 2. Design a new organization structure

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