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business
business communication process
Busin.ess Communi.cation Essentials 5.th Cana.dian Edition Cou.rtland Bov.ee - Solutions
5-49. Lying on the shelf, Ruby saw the seashell.
5-48. Running down the railroad tracks in a cloud of smoke, we watched the countryside glide by.
5-47. A laser printer and an inkjet printer were delivered to John and Megan, respectively
5-46. The budgets for the demo unit program and the loaner unit program were increased this year, with the aforementioned budgets being increased 10 percent in both cases.
5-45. The demo unit program and the loaner unit program are funded from different budgets, with the former the responsibility of the vice-president in charge of sales and the latter the responsibility of the production manager.
5-44. The vice-president in charge of sales and the production manager are responsible for funding the demo unit program and the loaner unit program, respectively.
5-43. This book was exciting, well written, and held my interest.
5-42. Both applicants had families, college degrees, and were in their thirties, with considerable accounting experience but few social connections.
5-41. She knows not only accounting but she also reads Latin.
5-40. Mr. Hill is expected to lecture three days a week, to counsel two days a week, and must write for publication in his spare time.
5-39. There is a rule that states that we cannot work overtime without permission.
5-38. It has been learned in Ottawa today from generally reliable sources that an important announcement will be made shortly by the prime minister.
5-37. It would be greatly appreciated if every employee would make a generous contribution to Jan Cook’s retirement party.
5-36. There are several examples here to show that Elaine can’t hold a position very long.
5-35. I believe Nancy apparently has somewhat greater influence over employees in the new accounts department.
5-34. Your report seems to suggest that we might be losing money.
5-33. It may be possible that sometime in the near future the situation is likely to improve.
5-32. It would appear that someone apparently entered illegally.
5-30. Tremendously high pay increases were given to the extraordinarily skilled and extremely conscientious employees.
5-29. When all is said and done at the conclusion of this experiment, I’d like to summarize the final windup.
5-28. Our goals include making a determination about that in the near future.
5-27. In all probability, we’re likely to have a price increase.
5-26. We are of the conviction that writing is important.
5-25. Bringing about the destruction of a dream is tragic.
5-24. They did not find sufficient evidence for believing in the future.
5-23. For living, I require money.
5-22. The impending liquidation of the company’s assets was cause for jubilation among the company’s competitors.
5-21. There was unanimity among the executives that Ms. -Jackson’s idiosyncrasies were cause for a mandatory meeting with the company’s personnel director.
5-20. It is imperative that the pay increments be terminated before an inordinate deficit is accumulated.
5-19. Don’t pay more than you have to; you can get our new fragrance for a price of just $50.
5-18. George McClannahan wanted to be head of engineering a long period of time and now he has finally gotten the promotion.
5-17. To surpass our competitors, we need new innovations both in products and in company operations.
5-16. The board cannot act without a consensus of opinion.
5-15. Know the flexibility of the written word and its power to convey an idea and know how to make your words behave so that your readers will understand.
5-14. Unfortunately, no gadget will produce excellent writing, but using spell checkers and grammar checkers can help by catching common spelling errors and raising grammatical points that writers might want to reconsider, such as suspect sentence structure and problems with noun–verb agreement.
5-13. The next time you write something, check your average sentence length in a 100-word passage, and if your sentences average more than 16 to 20 words, see whether you can break up some of the sentences.
5-12. How can you demonstrate good business sense in the choices you make regarding message distribution? [LO-6]
5-11. How does white space help with readability on mobile screens? [LO-4]
5-10. What is likely to happen if too many words in a paragraph are set in boldface? [LO-4]
5-9. Why is it essential to understand the writer’s intent before suggesting or making changes to another person’s document?[LO-1]
5-8. How does careful revision reflect the “you” attitude? [LO-1]
5-7. What factors should you consider when choosing a method for distributing a message (when you have more than one choice)? [LO-6]
5-6. Why is proofreading an important part of the writing process? [LO-5]
5-5. What steps should you take to format content for mobile devices? [LO-4]
5-4. What are hedging sentences and why should they be avoided unless truly necessary? [LO-3]
5-3. What functions do headings serve? [LO-2]
5-2. What are your two main responsibilities when you review and edit the work of others? [LO-1]
5-1. What are the four main tasks involved in completing a business message? [LO-1]
You can read more about using these skills in the context of wiki writing in Chapter 11?
Does the page or screen design support the intended message?
Is the writing as concise as it could be?
Is the writing clear? If not, how can it be improved?
Can the readability be improved?
Is the tone of the writing appropriate for the audience?
Does the writing demonstrate the “you” attitude?
Does the document provide this information in a well-organized way?
Are there any special circumstances or sensitive issues that the writer had to consider (or should have considered)?
What information does the audience need?
Who is the target audience?
What is the purpose of this document or message?
6. Discuss the most important issues to consider when distributing your messages?
5. Explain the importance of proofreading and give six tips for successful proofreading.
4. List four principles of effective design and explain the role of major design elements in document readability.
3. Describe the steps you can take to improve the clarity of your writing and give four tips for making your writing more concise.
2. List four techniques you can use to improve the readability of your messages.
2. Analyze your own writing experiences. What negative self-talk do you use? What might you do to overcome this tendency?
1. List the ways you procrastinate, and discuss what you can do to break these habits.
4-68. MEDIA SKILLS: WRITING FOR MOBILE DEVICES[LO-7] Find an interesting website article on any business topic. Write a three-paragraph summary that would be easy to read on a phone screen.
4-67. Writing: Crafting Unified, Coherent Paragraphs; Media Skills: Email [LO-5] Suppose that end-of-term frustrations have produced this email message to Professor Anne Brewer from a student who believes he should have received a B in his accounting class. If this message were recast into three or
4-66. WRITING: USING PLAIN LANGUAGE, CREATING PROFESSIONAL EMAIL [LO-3] In a group of three, analyze the style and tone of the following memo. How does the writer come across? What action does the writer want from the ?
4-65. WRITING: CREATING PROFESSIONAL TONE [LO-3]Write the following message in three ways to create (1) a friendly, informal tone; (2) a neutral tone; and (3) a firm, formal tone. You are an employee in the shipping department of a company of 150 employees. You are setting up a Facebook group for
4-64. WRITING: CONTROLLING TONE, USING PASSIVE AND ACTIVE VOICE [LO-3] Assume you work for a company that will be holding a BBQ. Make up the details (who can come, where, when, what to bring, etc.). Write a message to invite people using passive voice. Then write the same message using active
4-63. WRITING: USING PLAIN LANGUAGE; MEDIA SKILLS: BLOGGING [LO-3] Search for the BC government’s Plain Language Guide at www2.gov.bc.ca. In one or two sentences, summarize what they mean by the phrase plain language. Summarize the main guidelines for achieving plain language in your business
4-62. WRITING: USING PLAIN LANGUAGE;COMMUNICATION ETHICS: MAKING ETHICAL CHOICES[LO-3], Chapter 1 Your company has been a major employer in the local community for years but shifts in the global marketplace have forced some changes in the company’s longterm direction. In fact, the company plans
4-61. WRITING: CREATING A BUSINESSLIKE TONE;MEDIA SKILLS: EMAIL [LO-3] Read the following email message and then (1) analyze the strengths and weaknesses of each sentence and (2) revise the message so that it follows this chapter’s guidelines about “you” attitude and word choices. The message
4-59. Tim Hortons first opened in 1964 in Hamilton, Ontario.The first Tim Hortons sold only coffee and doughnuts. The chain has more than 3000 restaurants in Canada and more than 500 in the United States. Tim Hortons is growing. The chain plans to add 600 restaurants each year for the next three
4-58. Facing some of the toughest competitors in the world, Harley-Davidson had to make some changes. The company introduced new products. Harley’s management team set out to rebuild the company’s production process. New products were coming to market and the company was turning a
4-57. The employees were represented by Janet Hogan.
4-56. Our computers are serviced by the Santee Company.
4-55. The policies announced in the directive were implemented by the staff.
4-54. High profits are publicized by management.
4-53. The raw data are submitted to the data-processing division by the sales representative each Friday.
4-52. Please be advised that your account with National Bank has been compromised and we advise you to close it as soon as possible.
4-51. Even though it will increase the price of the fence, we have decided to use the redwood in lieu of the cedar.
4-50. Attached herewith is a copy of our new contract for your records.
4-49. I have completed the form and returned it to my insurance company, as per your instructions.
4-48. John will send you a copy once he’s inserted all the(alterations) you’ve requested.
4-47. I have to wait until payday to (ascertain) whether I got the raise.
4-46. You’ll never be promoted unless you (endeavour) to be more patient.
4-45. You can convey the same meaning without(utilizing) the same words.
4-44. Management (inaugurated) the recycling policy six months ago.
4-43. It’s a dog-eat-dog world out there in the rat race of the asphalt jungle.
4-42. Thank you in advance for your co-operation on this matter.
4-41. You are our valued customers. Please feel free to send us your questions.
4-40. Don’t hesitate to call our office any time.
4-39. Being a jack-of-all-trades, Dave worked well in his new selling job.
4-38. Once we solved the zoning issue, new business construction (moved forward) and the district has been flourishing ever since.
4-37. Health costs (suddenly rise) when management forgets to emphasize safety issues.
4-36. The (bright) colours in that ad are keeping customers from seeing what we have to sell.
4-35. The two reporters (ran after) every lead enthusiastically.
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