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business
business communication process
Busin.ess Communi.cation Essentials 5.th Cana.dian Edition Cou.rtland Bov.ee - Solutions
4-34. Over the holiday, we hired a crew to expand the work area.
4-33. The new production line has been operating with increased efficiency on every run.
4-32. After the reception, we were surprised that such a large number attended.
4-31. We will be opening our new facility sometime this spring.
4-30. For as old as he is, Sam Nugent is still one of our most active sales reps.
4-29. Candidate Renata Parsons, a wife and the mother of a teenager, will attend the debate.
4-28. A pilot must have the ability to stay calm under pressure and then he must be trained to cope with any problem that arises.
4-27. You failed to enclose your instructions for your new will.
4-26. I received your letter, in which you assert that our shipment was three days late.
4-25. You neglected to sign the enclosed contract.
4-24. It is not our policy to exchange sale items, especially after they have been worn.
4-23. You claim that you mailed your cheque last Thursday but we have not received it.
4-22. Glen monopolizes every meeting by being(a loudmouth)?
4-21. Jim Riley is too (incompetent) for that kind of promotion.
4-20. Just be careful not to make any (stupid) choices this week.
4-19. When you say we’ve doubled our profit level, you are(wrong).
4-18. The new boss is (stubborn) when it comes to doing things by the book.
4-17. You should have realized that waterbeds will freeze in unheated houses during winter. Therefore, our guarantee does not cover the valve damage and you must pay the $9.50 valvereplacement fee (plus postage).
4-16. We don’t make refunds on returned merchandise that is soiled.
4-15. To avoid damage to your credit rating, please remit -payment within 10 days.
4-14. As a measure of our goodwill, we are sending the refund for $25.
4-13. I can’t get my reports in on time if you won’t finalize the sales data.
4-12. We insist that you always bring your credit card to the store.
4-11. We request that you include the order number with your inquiry.
4-10. Why can it be difficult to use the indirect approach for a complex message that will be read on mobile devices? [LO-7]
4-9. Should you bother using transitions if the logical sequence of your message is already obvious? Why or why not? [LO-6]
4-8. Does using plain language make you come across as less of an expert? Explain your answer. [LO-3]
4-6. How does reading comprehension on small, mobile devices compare with comprehension on full-size screens? [LO7]
4-5. What functions do transitions serve? [LO-6]
4-4. How can you use sentence style to emphasize key thoughts? [LO-5]
4-3. How does an abstract word differ from a concrete word?[LO-4]
4-2. In what three situations should you consider using passive voice? [LO-3]
4-1. What is meant by the term “you” attitude? [LO-1]
7. List five techniques for writing effective messages for mobile readers.
6. Define the three key elements of a paragraph and list five ways to develop coherent paragraphs.
5. Define the four types of sentences and explain how sentence style affects emphasis within a message.
3. Explain how to achieve a tone that is conversational but businesslike, explain the value of using plain language, and define active and passive voice.
2. Identify seven characteristics that build and maintain a communicator’s credibility.
2. Analyze your own writing experiences. What negative self-talk do you use? What might you do to overcome this tendency?
1. List the ways you procrastinate, and discuss what you can do to break these habits.
4-68. MEDIA SKILLS: WRITING FOR MOBILE DEVICES[LO-7] Find an interesting website article on any business topic. Write a three-paragraph summary that would be easy to read on a phone screen.
4-67. Writing: Crafting Unified, Coherent Paragraphs; Media Skills: Email [LO-5] Suppose that end-of-term frustrations have produced this email message to Professor Anne Brewer from a student who believes he should have received a B in his accounting class. If this message were recast into three or
4-66. WRITING: USING PLAIN LANGUAGE, CREATING PROFESSIONAL EMAIL [LO-3] In a group of three, analyze the style and tone of the following memo. How does the writer come across? What action does the writer want from the ?
4-65. WRITING: CREATING PROFESSIONAL TONE [LO-3]Write the following message in three ways to create (1) a friendly, informal tone; (2) a neutral tone; and (3) a firm, formal tone. You are an employee in the shipping department of a company of 150 employees. You are setting up a Facebook group for
4-64. WRITING: CONTROLLING TONE, USING PASSIVE AND ACTIVE VOICE [LO-3] Assume you work for a company that will be holding a BBQ. Make up the details (who can come, where, when, what to bring, etc.). Write a message to invite people using passive voice. Then write the same message using active
4-63. WRITING: USING PLAIN LANGUAGE; MEDIA SKILLS: BLOGGING [LO-3] Search for the BC government’s Plain Language Guide at www2.gov.bc.ca. In one or two sentences, summarize what they mean by the phrase plain language. Summarize the main guidelines for achieving plain language in your business
4-62. WRITING: USING PLAIN LANGUAGE;COMMUNICATION ETHICS: MAKING ETHICAL CHOICES[LO-3], Chapter 1 Your company has been a major employer in the local community for years but shifts in the global marketplace have forced some changes in the company’s longterm direction. In fact, the company plans
4-61. WRITING: CREATING A BUSINESSLIKE TONE;MEDIA SKILLS: EMAIL [LO-3] Read the following email message and then (1) analyze the strengths and weaknesses of each sentence and (2) revise the message so that it follows this chapter’s guidelines about “you” attitude and word choices. The message
4-59. Tim Hortons first opened in 1964 in Hamilton, Ontario.The first Tim Hortons sold only coffee and doughnuts. The chain has more than 3000 restaurants in Canada and more than 500 in the United States. Tim Hortons is growing. The chain plans to add 600 restaurants each year for the next three
4-58. Facing some of the toughest competitors in the world, Harley-Davidson had to make some changes. The company introduced new products. Harley’s management team set out to rebuild the company’s production process. New products were coming to market and the company was turning a
4-57. The employees were represented by Janet Hogan.
4-56. Our computers are serviced by the Santee Company.
4-55. The policies announced in the directive were implemented by the staff.
4-54. High profits are publicized by management.
4-53. The raw data are submitted to the data-processing division by the sales representative each Friday.
4-52. Please be advised that your account with National Bank has been compromised and we advise you to close it as soon as possible.
4-51. Even though it will increase the price of the fence, we have decided to use the redwood in lieu of the cedar.
4-50. Attached herewith is a copy of our new contract for your records.
4-49. I have completed the form and returned it to my insurance company, as per your instructions.
4-48. John will send you a copy once he’s inserted all the(alterations) you’ve requested.
4-47. I have to wait until payday to (ascertain) whether I got the raise.
4-46. You’ll never be promoted unless you (endeavour) to be more patient.
4-45. You can convey the same meaning without(utilizing) the same words.
4-44. Management (inaugurated) the recycling policy six months ago.
4-43. It’s a dog-eat-dog world out there in the rat race of the asphalt jungle.
4-42. Thank you in advance for your co-operation on this matter.
4-41. You are our valued customers. Please feel free to send us your questions.
4-40. Don’t hesitate to call our office any time.
4-39. Being a jack-of-all-trades, Dave worked well in his new selling job.
4-38. Once we solved the zoning issue, new business construction (moved forward) and the district has been flourishing ever since.
4-37. Health costs (suddenly rise) when management forgets to emphasize safety issues.
4-36. The (bright) colours in that ad are keeping customers from seeing what we have to sell.
4-35. The two reporters (ran after) every lead enthusiastically.
4-34. Over the holiday, we hired a crew to expand the work area.
4-33. The new production line has been operating with increased efficiency on every run.
4-32. After the reception, we were surprised that such a large number attended.
4-31. We will be opening our new facility sometime this spring.
4-30. For as old as he is, Sam Nugent is still one of our most active sales reps.
4-29. Candidate Renata Parsons, a wife and the mother of a teenager, will attend the debate.
4-28. A pilot must have the ability to stay calm under pressure and then he must be trained to cope with any problem that arises.
4-27. You failed to enclose your instructions for your new will.
4-26. I received your letter, in which you assert that our shipment was three days late.
4-25. You neglected to sign the enclosed contract.
4-24. It is not our policy to exchange sale items, especially after they have been worn.
4-23. You claim that you mailed your cheque last Thursday but we have not received it.
4-22. Glen monopolizes every meeting by being(a loudmouth)?
4-21. Jim Riley is too (incompetent) for that kind of promotion.
4-19. When you say we’ve doubled our profit level, you are(wrong).
4-18. The new boss is (stubborn) when it comes to doing things by the book.
4-17. You should have realized that waterbeds will freeze in unheated houses during winter. Therefore, our guarantee does not cover the valve damage and you must pay the $9.50 valvereplacement fee (plus postage).
4-16. We don’t make refunds on returned merchandise that is soiled.
4-15. To avoid damage to your credit rating, please remit -payment within 10 days.
4-14. As a measure of our goodwill, we are sending the refund for $25.
4-13. I can’t get my reports in on time if you won’t finalize the sales data.
4-12. We insist that you always bring your credit card to the store.
4-11. We request that you include the order number with your inquiry.
4-10. Why can it be difficult to use the indirect approach for a complex message that will be read on mobile devices? [LO-7]
4-9. Should you bother using transitions if the logical sequence of your message is already obvious? Why or why not? [LO-6]
4-8. Does using plain language make you come across as less of an expert? Explain your answer. [LO-3]
4-6. How does reading comprehension on small, mobile devices compare with comprehension on full-size screens? [LO7]
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