Human Resources Management For Public And Nonprofit Organizations 2nd Edition Joan E. Pynes - Solutions

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Can customers reach you by phone, e-mail or your website and get their questions answered quickly and efficiently?
Do customers know where their order is in the production – despatch – delivery process?
Are customers being given the right level of after-sales support and advice?
Are all people who come in contact with customers the right people for that type of work and have they been properly trained?
What operating risks – fire, health and safety, etc – need to be considered?
What channels of distribution are used in your field; which do you plan to use and why?
If you have not found your premises yet, what plans do you have to find them?
Are these premises adequate for your future needs? If not, what plans do you have?
What are the insurance details:– sum insured?– premium?
What rates are payable on your business premises?
If leasehold:– What is the unexpired period of lease?– Is there an option to renew?– What is the present rent payment?– What is the date of rent payment?– What is the date of the next rent review?
If freehold what is/are the:– value?– mortgage outstanding?– monthly repayments?– mortgage with whom?
Why do you need this type of premises and location? What competitive advantage does it give you?
Describe the location.
What type and size of premises are required for your business?
If you have already done some advertising or promotional work, describe what you have done and the results you have achieved. Has your work on this assignment given you any pointers for future action?
Prepare an advertising and promotional plan for the upcoming year, explaining:a. what you want to happen as a result of your advertising;b. how much it’s worth to you to make that happen;c. what message(s) you will use to achieve these results;d. what media you will use and why;e. how the results
Write a press release announcing the launch of your venture. List the media to whom you will send the release.
Prepare a leaflet describing your product/service to your main customers. (Don’t worry if you don’t plan to use a leaflet – the exercise will serve to ensure you have put your offer in terms that recognize customers’ needs, rather than simply being a technical specification.)
Does your answer to question 6 lead you to believe that there is an opportunity to sell at different prices in each market segment – so enhancing profits?
Are any of your possible market segments less price-sensitive than others?
Compared with your product/service how much better/worse are those of your competitors?
What price do your competitors charge?
Using the costs as calculated above and your profit objective, calculate the optimal price you should charge.
Refer forward to Assignment 22 and then calculate the fixed and variable costs associated with your product.
List all the costs you are likely to incur in making or marketing your product.
Are there any possibilities of developing new products or services complementary to the one(s) described above?
Will you be providing any warranties, guarantees or after-sales service?
How is your product or service different from those already on the market?
Do you have, or plan to have, any legal protection such as patents? If so, explain what you have done so far to establish your rights.
Is it currently available for sale? If not, what needs to be done, how much will that work cost and how long will it take?
Describe your product or service, as if explaining it to a novice.
When will all the key market research information be available?
Who will be responsible for each element of the research?
How much time and money will be needed to carry out this market research?
What field research will you have to carry out?
What desk research will you have to carry out to answer this question?
What information do you still need to find, and why specifically do you need it?
What information do you currently have on customers, competitors, markets, etc?
What is unique about your proposition that makes it stand out from the competition?
What, in the light of this competitive analysis, do you believe to be the critical factors for success in your business sector?
What are their relative strengths and weaknesses compared both with each other and with your business?
Analyse their size, profitability and operating methods, as far as you can.
List and briefly describe the businesses with which you will be competing directly.
What share of this market are you aiming for initially?
Is the market you are aiming at currently rising or falling? What is the trend over the past few years?
What factors are important in the customer’s decision to buy or not to buy your product/service?
Who are the innovators in each of your market segments?
Match the features of your product/service to the benefits on offer to customers in each of your chosen market segments. Provide proof, where possible.
Which of these market segments will you concentrate on and why?
List and describe the main different types of customer for your product/service.
What customer needs will your product or service satisfy?
What is the geographic scope of the market you intend to serve and why have you so chosen?
If your business is already trading, give a brief summary of financial and marketing results and achievements to date.
Under what legal form will you trade and why?
What professional advisers (accountant, lawyer, patent agent, etc) have you used, or do you plan to use?
Who else will be working with you and what relevant experience and skills do they have?
What experience and skills do you have that are particularly relevant to this venture?
What is your business name and why have you chosen it?
How did you arrive at your new idea?
List your tasks and action plans as you see them at present.
What are your principal objectives:– short term?– long term?
Write vision and values statements.
Write a mission statement linking your product or service to the customer needs it is aimed at.
What makes you believe it will succeed?
Explain how you arrived at your proposition.
What strategic option will you be going for and why?
Describe the strategic direction being pursued by the business you are/will be competing with, ie focus, differentiation, cost.
If you are expecting to be first to market, what other advantages for your proposition can you expand on in your business plan?
Using Porter’s five forces, analyse the factors at work in your industry.
If you are still considering what business to plan to enter review the options outlined in this chapter in particular:a. Can you identify a market gap that you could meet?b. Is there a new twist that you could put onto an old business idea?c. Do you have an idea for an innovation or novel
Explain briefly your business idea and how you arrived at it.
8. Visit the Web site of the National Public Employers Labor Association (NPELRA) (http://www.npelra.gov). Identify three issues of concern to public employers. Are you concerned about those issues? Explain.
7. Visit the Web sites of the American Federation of State, County and Municipal Employees (AFSCME) (http://www.afscme.org)are concerned about and three issues that public employees in general are concerned about. Are these issues important to you as well? Explain.
6. Visit the American Arbitration Association’s Web site (http://www.adr.org). What are some of the requirements needed to become a labor arbitrator? Do you possess those characteristics and training?
5. Visit the National Labor Relations Board’s Web site (http://www.nlrb.gov). Why is it important for public employees and employers to understand the National Labor Relations Act as amended?
4. Identify three issues that unions have been fighting for during contract negotiations in recent years. Were they successful?How do you explain those outcomes?
3. Why is unionization growing in the public and nonprofit sectors and retracting in the private for-profit sector?
1. From an employee perspective, what are some advantages of working in a unionized organization? What are some disadvantages?
8. Using the Internet, identify internship opportunities in federal, state, and local government and nonprofit organizations. How are the internships similar? How are they different? Explain.
7. Visit the NPO Net: For and About Chicago Area Nonprofits Web site (http://www.npo.net). What kinds of training and professional development opportunities is this organization promoting?
6. Visit the International City/County Management Association(ICMA) Web site (http://www.icma.org). What types of professional development opportunities is this organization promoting?
5. Visit the American Society for Training and Development(ASTD) Web site (http://www.astd.org). What training topics are being discussed? Is there a need for a professional society devoted to training and development activities?
4. You are the head of a department. What methods of training and career development would you use with a talented employee?
3. In small groups, share your experiences with training. What are some advantages and disadvantages of the different training methods and delivery discussed in the chapter?
2. What kinds of analyses are required to determine the training needs of an organization, of individual employees, or of an entire unit?
1. Discuss why training must be a strategic imperative in today’s organizations.
What are participants’ expectations? Will all participants come to training with the same concerns?
How will you demonstrate that the training budget was well spent?
What training delivery methods will you use?
How can you design and implement the training program?
What methods can you use to assess your agency’s training needs?
How can you develop a comprehensive training plan to address the needs of managers, elected officials, support staff, direct service providers, volunteers, and board members?
6. In the wake of corporate scandals, many private sector employees are finding their pensions at risk, and many public sector pension funds hit by declines in the stock market are underfunded. Visit the Web sites of the Pension Rights Center (http://www.pensionrights.org/index.htm) and the Pension
5. Each state has its own worker’s compensation policy. Select two states, and compare and contrast their policies. For additional information on worker’s compensation, visit http://www.law.cor nell.edu/topics/workers_compensation.html.
4. Visit the Employee Benefit Research Institute’s Web site(http://www.ebri.org). What should employers and employees know about employee benefits?
3. Visit the U.S. Department of Labor’s Employee Benefits Security Administration Web site (http://www.dol.gov/ebsa). Share with the class information on three benefits that you were not familiar with and that are important to you.
2. You are to establish a benefits program for your employees.What things should you consider and why?
1. Why are benefits strategically important to employers?
6. Visit the AFL-CIO Web site (http://www.afl-cio.org). What is the union’s position on the proposed changes to overtime pay?What are its concerns about executive compensation?

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