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Human Resources Management In Canada 12th Canadian Edition Gary Dessler, Nita Chhinzer, Nina D. Cole - Solutions
DESCRIBE on-the-job and off-the-job management-development techniques.
EXPLAIN what management development is and why it is important.
RECOMMEND how to manage transfers and promotions more effectively.
EXPLAIN the evolution of career development and the impact of that on employers and employees.
ANALYZE the factors that affect career choices.
EXPLAIN the strategic importance of career planning and development in the context of today's talent shortage.
Should Julie put together specific training for all summer students?It's late Friday afternoon in Thunder Bay, Ontario, and Jeff Hartley, a returning summer student, is looking forward to the end of the workday so that he can join his tean1 fro.m the paint department at the baseball game tonight.
Ho\l\T can the five-step training process assist in this scenario?It's late Friday afternoon in Thunder Bay, Ontario, and Jeff Hartley, a returning summer student, is looking forward to the end of the workday so that he can join his tean1 fro.m the paint department at the baseball game tonight. At
What legal aspects regarding the obvious lack of training in this case will Julie, as HR n1anager, and the company have to deal with?It's late Friday afternoon in Thunder Bay, Ontario, and Jeff Hartley, a returning summer student, is looking forward to the end of the workday so that he can join his
Should management of each department assist in the development and subsequent enforcement of the new onboarding program? Why or why not?The New Training Program "I just don 't understand it," said Pierre. "No one here seems to follow instructions, and no matter how many times I've told them how to
Should Pierre and .Jennifer be involved in the onboarding program to emphasize the importance of this process to their staff?The New Training Program "I just don 't understand it," said Pierre. "No one here seems to follow instructions, and no matter how many times I've told them how to do things,
How would you change LearnlnMotion's orientation program? Should this company rename this process to an on boarding program instead?The New Training Program "I just don 't understand it," said Pierre. "No one here seems to follow instructions, and no matter how many times I've told them how to do
Working in groups of four to six students, complete the following exercise:Determine who in your group knows how to make paper objects such as cranes, boxes, balloons, ninja darts, fortunes, boats, and so on.Select one person who is willing to be a subject matter expert (SME) to assist your group
In s111a ll groups of four to six students, con1plete the foJlowing exercise:WestJet has asked you to quickly develop the outline of a training program for its new reservation clerks. Airline reservation clerks obviously need numerous skills to perform their jobs.(You may want to start by listing
Working individually or in groups, foJlow the steps in Figure 8.1 and prepare a training program for a job that you currently hold or have had in the past.
Obtain a copy of an employee handbook from your employer or fro1n son1e other organization.Review it and make recommendations for tmprovement.
Most training programs are not formally evaluated beyond a reaction measure. Why do you think employers do not measure the impact of training on learning, behaviour, and results more often?5 . Assume that your company president wants to develop a more customer-focused organization.For the past 10
This chapter points out that one reason for imple1nenting special global training programs is to avoid business loss because of cultural insensitivity.What sort of cultural insensitivity do you think is n1eant, and how might that translate into lost business? What sort of training programs would
What do you think are some of the main drawbacks of relying on inforn1al on-the-job training for teaching nev.r employees their jobs?
"A well-thought-out onboarding program is especially important for employees (like many recent graduates) who have had little or no work experience." Explain why you agree or disagree with this statement.
Think about a job you have had in the past. For this job, identify which training technique was used and reflect on reasons why you think that system was used. Next, select a different training technique from the chapter that you think would have been good to use, providing a justification as to
Describe hov.r you would go about determining the best way to train a group of newly hired managers on how to conduct selection interviews.
Ali Khan is an undergraduate business student majoring in accounting. He has just failed the first accounting course, Accounting 101, and is understandably upset. Explain how you would use performance analysis to identify what, if any, are Ali's training needs.
Choose a task you are familiar with-such as mowing the lawn or using a chat roomand develop a job instruction training sheet for it.
Identify and describe three special orientation situations that may be encountered.
Prepare an orientation program checklist for your current or most recent job.
EXPLAIN several common types of training for special pu rposes.
DESCRIBE how to evaluate the training effort.
DESCRIBE the three types of e-learnin g.
EVALUATE at least five traditional training techn iques.
DISCUSS two techn iques used for assessing training needs.
DESCRIBE the five-step training process.
EXPLAIN how to develop an orientation program.
How should the background-checking process be improved at Sunrise Academy?Sunrise Academy, a privately run technical college, has been operating now for four successful years.Executive Director Ron Phillips is responsible for overseeing the college. He has just been reviewing the latest enrollment
What should have been done differently in the selection process?Sunrise Academy, a privately run technical college, has been operating now for four successful years.Executive Director Ron Phillips is responsible for overseeing the college. He has just been reviewing the latest enrollment figures
Are there any legal implications to be aware of as a result of this selection decision?Sunrise Academy, a privately run technical college, has been operating now for four successful years.Executive Director Ron Phillips is responsible for overseeing the college. He has just been reviewing the
What are some of the legal implications of a new selection process that Jennifer and Pierre need to be aware of?
Should Pierre and Jennifer use the multiple-hurdle strategy? Why or why not?
How would you restructure LearnlnMotion's selection process?
Using the NOC job description and the con1-petency job analysis you created ea.rlier in the course for either a university or college professor, Develop two situa tiona.1 and two behavioural.interview questions along with an outline of a"good" answer for each that you expect from the interviewees.
Design a senu-structured interview questionnaire for a position with which you are extremely familiar, basing the candidate-specific questions on your own resume. Ensure that behavioural, situational, job-knowledge, and workerrequirements questions a.re included. Once you have done so, select a
Alberta oil and gas companies are using preemployment substance abuse testing even though it is prohibited. Their argun1ent is that, because they have multibillion-dollar projects underway with a lot of potential for accidents, environmental damage, and so on, they want to be sure that they are not
Describe strategies that you could use to (a) establish rapport with an extremely nervous candidate,(b) get an interviewee who is rambling "back on track," (c) clarify a statement made by an applicant during an interview, and (d) obtain detailed reference information from an individual who seen1s
Assume that you have just been hired as the employment manager in a small manufacturing firm that has never done any selection testing. Write a memorandum to the CEO describing the types of tests that you would recommend the firn1 consider using in the future. Also list some of the legal and
If you were asked to design an effective selection process for retail sales representatives working on a 100 percent con1mission basis, which of the steps described in this chapter would you include and why? Justify the omission of any steps and explain why the quality of the selection decision
Why is the supervisory interview so i1n portant in the select.ion process?
Briefly discuss any five con1mon interviewing mistakes and explain how such errors can be avoided.
Explain the difference between situational and behavioural interviews. Give exa111ples of situational and behavioural interview questions.
Na1ne and describe the pros and cons of the three different types of interview structures.
Describe any four activities involved in a managen1ent assess1nent centre.
Describe five different types of testing that may be used in the selection process and give an example of each.
Explain the differences among criterion-related validity, content validity, and construct validity.
DESCRIBE strategies to make such checking effective, and ANALYZE the legal issues involved.
EXPLAIN the importance of reference checking,
DESCRIBE the major types of selection interviews by degree of structure, type of content, and manner of administration.
DESCRIBE at least four types of testing used in selection and ANALYZE the conflicting legal concerns related to alcohol and drug testing.
DEFINE reliabil ity and va lidity and EXPLAIN their importance in selection techniques.
DEFINE selection and DISCUSS its strategic importance.
Rachel plans on hiring recruiters to assist her in staffing these 50 positions. Knowing the con1pany will require the recruiters to adhere to the concept of employer branding, describe what steps Rachel should take to orient the new recruiters to the branding process.Rachel Lucas is the human
Rachel is hoping to recruit qualified candidates from a variety of diverse den1ographics. Will she have to use different recruitment techniques to do this? If so, what ones are the n1ost effective to attract these candidates (older workers, designated group members, and so on)?Rachel Lucas is the
Should Rachel use internal or external recruitment techniques to staff these 50 positions?Rachel Lucas is the human resources manager of a prestigious accounting firm. Rachel recently attended a local human resources professionals' association meeting where recruit1nent was the topic up for
Draft a new job posting for each of the seven positions discussed in the case. Then discuss how you put the job postings together and why, using Figure 6.2 and Figure 6.3 as examples.If Jennifer and Pierre were asked what the n1ain problem was in running their business, their answer would be quick
Describe how the recru.itn1ent process (including all of the steps) outlined Ln Figure 6.1 will be of assistance to Jennifer and Pierre to solve their recruitment problems.If Jennifer and Pierre were asked what the n1ain problem was in running their business, their answer would be quick and short:
Considering the current economic situation and using the following list of jobs, identify all of the sources that could be used to recruit qualified applicants:• Registered nurses to work in the critical care unit of a new regional hospital• Carpenters to work on a new home building project•
Given the importance of networking to recruitment success, organize the class around core jobs that students would like to have. In each group, brainstorm sources of networking. Poll the group to determine how many people in the group are taking advantage of each available network . . Highlight
Go to your university's or college's career centre and gather inforn1ation on all the services they provide. How many companies come to recruit students through the centre each year? What services does the centre provide to employers seeking to hire graduating students? E1nployers seeking to hire
Assume you are the HR manager in a highly homogenous con1pany that now wants to better reflect the diversity of the target client group in its employee population. What n1ust you consider as you think about implementing your new recruitment strategy?
What are some of the specific reservations that a 30-year-old candidate might have about applying for a job that requires managing a workforce that is on average 10 years older than he or she is?
As the labour supply gets tighter and tighter, would you be in favour of loosening requirements for foreign-trained professionals (for example, doctors, professors, accountants, engineers) to become immediately qualified in Canada? Why or why not? Identify the underlying assumptions in the position
Compare and contrast the advantages and disadvantages of traditional and virtual career fairs.
What potential problems could be created by offering referral bonuses to existing employees?
What potential problems may result if the employer branding value proposition presented during the recruitment process is not reinforced once the new recruit is working for the organization?What could organizations do to avoid this situation?
Describe the advantages of using online a pplication for1ns or resu1ne repositories as part of the recruitment process.
Under what circu1nstances should a private en1ployment agency be used?
Explain the difference between an Internet job board and a corporate career website.
Brainstorm the advantages of external recruitment.Discuss the risks associated with external recru1tmg.
Discuss the advantages and disadvantages of recruiting from within the organization. Identify and describe the three tools that are used in this process.
Discuss various methods of easing the burden of a layoff or termination.
Differentiate between replacement charts and succession plans, and explain in which situation each is preferred.
Discuss the pros and cons of five of the approaches to dealing with a labour surplus from both the organization and employee perspective.
After analyzing the hun1an resources implications of an organization's strategic plans, what are the three subsequent processes involved in HRP?
Describe the costs associated with a lack of or inadequate HRP.
Suppose that you are the HR manager at a firm at which a hiring freeze has just been declared.The plan is to downsize through attrition. What steps would you take to ensure that you reap the advantages of this strategy while minimizing the disadvantages?
Suppose that it has just been projected that, because of a number of technological innovations, your firm will need 20 percent fewer clerical employees within the next three years.There are currently 122 clerical positions in the company, split between three departments of equal size. Retiren1ents
A number of quantitative and qualitative techniques for forecasting human resources demand were discussed in this chapter. Working in groups, identify which strategies would be most appropriate for (a) small versus large companies,(b) industries undergoing rapid change, and (c)
With a partner, research "survivor syndrome"and what specific companies have done to successfully mitigate this response and regain full employee commitment. Prepare a brief (two to three minute, nlaxin1um) oral presentation to share what you have learned.
Form tean1s of three or four people. Your instructor will assign you a position on the following statement: "All employees in an organization should be aware of their personal standing with respect to replacen1ent charts and succession planning." Formulate your arguments to support your assigned
This assignment requires working in teams of five or six. Half of each team is to assume the role of manage1nent at a firm that is about to undergo major downsizing. The other half of each team is to assume the role of e1nployees-son1e who will be affected and others who will remain. Each
Contact the HR manager at a firm in your area and find out whether the .firn1 uses any of the fol.lowing: (a) skills/management inventories,(b) replacement charts or sun1n1aries, and (c) a success.ion plan. Prepare a brief summary of the information gathered. Once you have completed these tasks,
Develop a realistic, hypothetical staffing table for a departtnent or organization that you are fa1niliar with.
Describe the steps in the human resources planning process and discuss the i1n portant elements within each that will benefit LearnlnMotion.One aspect of HRM that Jennifer and Pierre studied at university was HR planning. Their professor en1phasized its importance, especially for large
What is human resources planning and how will it help LearnlnMotion's strategic plans?One aspect of HRM that Jennifer and Pierre studied at university was HR planning. Their professor en1phasized its importance, especially for large organizations.Although LearnlnMotion.con1 as certainly sn1all at
Do you forecast a labour shortage or surplus?Develop a clear plan to help address the forecast labour shortage or surplus.A successful franchise owner of a prestigious sporting goods chain is feeling the effects of technology, with more and more online sales and less and less customers in the
Assuming an annual 15 percent turnover level of in-store workers and a 30 percent turnover level of online-focused employees, determine HR supply estimates over the next three years.A successful franchise owner of a prestigious sporting goods chain is feeling the effects of technology, with more
Using your HR planning expertise, forecast the demand of la hour in the stores and the online environment over the next three years.A successful franchise owner of a prestigious sporting goods chain is feeling the effects of technology, with more and more online sales and less and less customers in
EXPLAIN the importance of application forms.
DISCUSS strategies for recruiting a more diverse workforce.
EXPLAIN two strategies used to recruit non-permanent staff.
IDENTIFY at least 10 methods used for external recruitment
ANALYZE the role of job posting, human resources records, and skills inventories in recruiting from within.
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